Content Creator I

📌 Core Information 🔹 Job Title: Content Creator I 🔹 Company: Certinia 🔹 Location: Spain 🔹 Job Type: Full-Time Regular 🔹 Category: Content Creation 🔹 Date Posted: May 22, 2025 🔹 Experience Level: 0-2 years 🔹 Remote Status: On-site (Spain) 🚀 Job Overview Key aspects of this role include: - Creating impactful and accessible content for Certinia's ERP and Professional Services cloud solutions. - Collaborating with product managers, engineers, and other content creators to understand user needs and improve their experience. - Writing procedures, concepts, reference topics, and conversational content for video and in-app learning collateral. - Contributing to Certinia's evolving content strategy, operations, and processes. - Following style guides to maintain a consistent tone of voice and style. ASSUMPTION: This role requires strong writing skills, a passion for producing and publishing content, and a customer-centric mindset. It's ideal for someone who works quickly, is practical, and has a growth mindset. 📋 Key Responsibilities ✅ Research, gather, and analyze product information to create user-friendly content. ✅ Collaborate with stakeholders to ensure content is evidence-based, user-centered, and continually optimized. ✅ Design content to meet users' needs, making complex processes easy to follow. ✅ Work with subject matter experts (SMEs) to ensure content accuracy and reflect customer usage patterns. ✅ Participate in quality reviews of the Content team's output and contribute to team working methods and processes. ✅ Create consistent screen text and messages, and contribute suggestions for software design and usability improvements. ASSUMPTION: This role involves a mix of independent work and team collaboration, requiring strong communication, organization, and multi-tasking skills. 🎯 Required Qualifications Education: - Bachelor's degree in English, Journalism, Technical Writing, or a related field. Experience: - Proven experience (0-2 years) in content creation, technical writing, or a related role. Required Skills: - Excellent English language skills (C1 level minimum). - Excellent writing skills, including grammatical accuracy, fluent prose, and clear organization of material. - Ability to explain technical concepts in a helpful way. - Strong teamwork and communication skills. - Self-starter with a growth mindset and problem-solving skills. - Good organization, multi-tasking, and time management skills. Preferred Skills: - Knowledge of XML-based authoring systems, HTML, and CSS. - Experience with Agile development environments. - Experience developing IT or SaaS training content for different subject areas, levels of complexity, and audiences. ASSUMPTION: While not strictly required, having experience with relevant tools and methodologies can make onboarding and productivity smoother. 💰 Compensation & Benefits Salary Range: €25,000 - €35,000 per year (based on experience and industry standards for entry-level content creators in Spain) Benefits: - Competitive salary and benefits package. - Opportunity to work in a growing, international tech company. - Collaborative and dynamic work environment. Working Hours: Full-time, with occasional flexibility in working hours to support the US division, customers, and technology partner Salesforce.com. ASSUMPTION: The salary range is an estimate based on market research for entry-level content creation roles in Spain's tech industry. 📌 Applicant Insights 🔍 Company Context Industry: Certinia operates in the Software Development industry, focusing on cloud ERP, professional services automation, and financial management solutions. Company Size: Certinia has 1,001-5,000 employees, providing ample opportunities for growth and collaboration. Founded: 2009, with a history of delivering services-as-a-business platforms and connecting services operations. Company Description: - Certinia empowers organizations to deliver customer value with certainty. - Its suite of solutions, including PS Cloud, CS Cloud, and FM Cloud, is natively built on the Salesforce platform. - Certinia orchestrates people and projects around a central account record, enabling confident decision-making and intelligent delivery across the entire customer journey. Company Specialties: - Cloud ERP - Professional Services Automation (PSA) - ERP - Cloud Accounting - SaaS - Salesforce.com - Salesforce1 Platform - Revenue Recognition - Billing - Financial Management - Business Applications - Services-as-a-Business Company Website: www.certinia.com ASSUMPTION: Certinia's focus on customer value and connected services operations makes it an attractive employer for content creators seeking to make an impact in the tech industry. 📊 Role Analysis Career Level: Entry-level to mid-level content creator or technical writer. Reporting Structure: This role reports directly to the Content Manager or a similar leadership position within Certinia's content team. Work Arrangement: On-site in Spain, with occasional flexibility in working hours to support the US division, customers, and technology partner Salesforce.com. Growth Opportunities: - Opportunities to advance within Certinia's content team or explore other roles within the organization as it grows. - Potential to work on diverse projects and collaborate with various teams, expanding skills and knowledge. ASSUMPTION: Certinia's international presence and growth potential provide ample opportunities for career advancement and skill development. 🌍 Location & Work Environment Office Type: Certinia's Spain office is located in Armilla, Andalusia, providing a modern and collaborative work environment. Office Location(s): - 15 Bishopsgate, London, England EC2N 3AR, GB - 2 Cardale Park, Beckwith Head Road, Harrogate, England HG3 1GY, GB - 301 Congress Ave, Suite 800, Austin, Texas 78701, US - Avenida San Rafael, 1, Armilla, Andalusia 18100, ES Geographic Context: - Spain offers a warm Mediterranean climate, rich culture, and a high quality of life. - Armilla, located near Granada, provides easy access to the city's historic sites, vibrant culture, and outdoor activities. Work Schedule: Full-time, with occasional flexibility in working hours to support the US division, customers, and technology partner Salesforce.com. ASSUMPTION: Certinia's Spain office provides a dynamic and collaborative work environment, with opportunities to engage with international teams and customers. 💼 Interview & Application Insights Typical Process: 1. Online application submission. 2. Phone or video screening with the hiring manager. 3. In-depth interview with the content team and/or other stakeholders. 4. Final interview with the content manager or a similar leadership position. Key Assessment Areas: - Writing skills and sample content creation tasks. - Communication and collaboration skills. - Problem-solving and analytical thinking. - Cultural fit and alignment with Certinia's values. Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experiences for this role. - Showcase your writing samples or a portfolio demonstrating your content creation abilities. - Prepare for interview questions related to your writing process, content strategy, and ability to work with diverse teams. ATS Keywords: - Content creation - Technical writing - Research - Communication - Teamwork - Problem-solving - Organization - Multi-tasking - Time management - User-centered design - Editing - Video production - Learning collateral - Style guides - Agile methodologies - XML - HTML ASSUMPTION: Certinia's application process focuses on assessing candidates' writing skills, cultural fit, and ability to collaborate with diverse teams. 🛠️ Tools & Technologies - MadCap Flare (for product documentation) - Video production and editing tools (e.g., Adobe Premiere Pro, Final Cut Pro) - Learning management systems (e.g., Articulate, Adobe Captivate) - Collaboration tools (e.g., Slack, Microsoft Teams) - Project management tools (e.g., Asana, Jira) ASSUMPTION: Certinia's content team uses industry-standard tools for content creation, collaboration, and project management. 👔 Cultural Fit Considerations Company Values: - Customer-centric - Collaborative - Innovative - Accountable - Passionate Work Style: - Dynamic and fast-paced - Collaborative and team-oriented - Customer-focused - Results-driven - Adaptable and open to change Self-Assessment Questions: - How do you ensure your content meets the needs of diverse users? - Can you provide an example of a time when you had to adapt your content strategy based on user feedback or changing circumstances? - How do you approach working with subject matter experts (SMEs) to ensure content accuracy and reflect customer usage patterns? ASSUMPTION: Certinia values candidates who are customer-centric, collaborative, and adaptable, with a strong work ethic and a passion for continuous learning. ⚠️ Potential Challenges - Working with tight deadlines and managing multiple projects simultaneously. - Balancing the needs of diverse stakeholders, including product managers, engineers, and customers. - Adapting to changes in content strategy, tools, or processes as Certinia grows and evolves. ASSUMPTION: These challenges can be overcome by strong organization, time management, and communication skills, as well as a willingness to adapt and learn. 📈 Similar Roles Comparison - Content Creator vs. Technical Writer: While both roles involve creating user-friendly content, technical writers typically focus on more complex, technical topics, while content creators may cover a broader range of subjects. - Content Creator vs. Marketing Specialist: Content creators focus on creating and maintaining content for various platforms, while marketing specialists develop and execute marketing strategies to promote products, services, or brands. ASSUMPTION: Understanding the differences between similar roles can help candidates determine which path best aligns with their skills, interests, and career goals. 📝 Sample Projects - Creating user-friendly product documentation for Certinia's ERP and Professional Services cloud solutions. - Developing conversational content for video and in-app learning collateral to improve user experience. - Collaborating with subject matter experts (SMEs) to ensure content accuracy and reflect customer usage patterns. - Participating in quality reviews of the Content team's output and contributing to team working methods and processes. ASSUMPTION: These sample projects provide insight into the day-to-day tasks and responsibilities of a Content Creator at Certinia. ❓ Key Questions to Ask During Interview - Can you describe the content team's structure and how it collaborates with other departments? - How does Certinia approach user-centered design, and how does this influence the content creation process? - What opportunities are there for professional development and growth within the content team and Certinia as a whole? - How does Certinia support work-life balance, especially for employees working with international teams? - What are the most significant challenges facing the content team in the coming months, and how can this role contribute to addressing them? ASSUMPTION: Asking thoughtful questions demonstrates a candidate's interest in the role and provides valuable insights into Certinia's work environment and culture. 📌 Next Steps for Applicants To apply for this position: - Submit your application through this link: https://jobs.jobvite.com/certinia/job/oVF9wfwZ - Tailor your resume and cover letter to highlight relevant skills and experiences for this role. - Prepare a portfolio or writing samples demonstrating your content creation abilities. - Familiarize yourself with Certinia's products, services, and company culture. - Follow up with Certinia after submitting your application, expressing your interest in the role and asking any questions you may have. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.