📌 Core Information
🔹 Job Title: Content Design Manager (w/m/d) 80-100%
🔹 Company: Sunrise GmbH
🔹 Location: Glattpark (Opfikon), Zurich, Switzerland
🔹 Job Type: Full-time (80-100%)
🔹 Category: Telecommunications
🔹 Date Posted: 2025-04-14
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing training processes from A to Z
- Planning, coordinating, and maintaining learning content in various formats
- Collaborating with project leaders, content experts, and trainers
- Analyzing knowledge gaps and updating content accordingly
- Training trainers and collecting feedback
ASSUMPTION: This role requires strong project management, communication, and instructional design skills. Experience in the telecommunications industry is preferred but not required.
📋 Key Responsibilities
✅ Develop and implement training processes from start to finish, collaborating closely with project leaders, content experts, and trainers.
✅ Plan, coordinate, and maintain learning content across various formats and channels, ensuring all materials are current, understandable, and tailored to the target audience.
✅ Identify knowledge gaps and update existing content accordingly.
✅ Train trainers to new materials and collect feedback directly in the trainings.
✅ Develop communication plans for new learning content together with the communication team.
ASSUMPTION: This role involves a high degree of collaboration and stakeholder management, as well as strong instructional design skills.
🎯 Required Qualifications
Education: Relevant degree or equivalent experience in instructional design, education, or a related field.
Experience: 2-5 years of experience in creating training materials for adults, ideally within the telecommunications sector.
Required Skills:
- Proven experience in instructional design and training development
- Strong project management and communication skills
- Proficiency in PowerPoint, the entire Microsoft Office Suite, and the Adobe Creative Cloud
- Excellent German and English language skills
Preferred Skills:
- Experience in the telecommunications industry
- Fluency in additional languages
ASSUMPTION: Candidates with experience in the telecommunications industry may have an advantage, but strong instructional design skills and a willingness to learn the industry are more important.
💰 Compensation & Benefits
Salary Range: CHF 80,000 - 120,000 per year (AI estimate based on experience level and industry standards)
Benefits:
- Overaverage social benefits
- Attractive product advantages
Working Hours: Full-time (40 hours/week) with flexible work arrangements (FlexWork)
ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Sunrise is the leading challenger in the Swiss telecommunications market and is listed on the Swiss Stock Exchange SIX. With over five million subscribers, Sunrise provides high-quality mobile, fixed-line, internet, and entertainment services.
Company Size: Sunrise has 1,001-5,000 employees, providing a dynamic and international work environment.
Founded: Sunrise was founded in 2021, making it a relatively new player in the market.
Company Description:
- Sunrise focuses on innovation and digitalization, offering future-oriented working models and attractive job opportunities.
- The company is committed to diversity, equality, and work-life balance, offering overaverage social benefits and attractive product advantages.
- Sunrise is a partner of «Advance Gender Equality in Business», has been awarded the Swiss LGBTI-Label, and is certified as «Fair-ON-Pay Advanced» for equal pay.
Company Specialties:
- Telecommunications
- Mobile voice and data
- Landline internet
- IPTV
- ICT solutions
- Smart working
- Innovation
- 5G
- SME
- Fiber optic technology
- Digitization
- Business solutions
- Entertainment
- eSports
- Gaming
- VoIP
- Roaming
- Internet
- Mobile
- and TV
Company Website: https://www.sunrise.ch/en/corporate-communications/home
ASSUMPTION: Sunrise's focus on innovation and digitalization makes it an exciting place to work, with a strong emphasis on employee development and growth.
📊 Role Analysis
Career Level: Mid-level to senior, depending on experience
Reporting Structure: This role reports directly to the Head of Learning & Development
Work Arrangement: Full-time (80-100%) with flexible work arrangements (FlexWork)
Growth Opportunities:
- Potential career progression into senior instructional design or learning & development roles
- Opportunities to work on diverse projects and gain experience in various aspects of learning & development
- Chance to grow with the company as it continues to expand and innovate
ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in instructional design and learning & development.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with state-of-the-art technology
Office Location(s): Glattpark (Opfikon), Zurich
Geographic Context:
- Zurich is a vibrant, multicultural city with a high quality of life
- Glattpark is a modern business park with easy access to public transportation
- The office is located near various amenities, including shops, restaurants, and parks
Work Schedule: Standard business hours with flexibility for remote work and part-time arrangements
ASSUMPTION: The work environment at Sunrise is dynamic, collaborative, and focused on innovation and digitalization.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the HR department
- On-site or virtual interview with the hiring manager and team members
- Final interview with the Head of Learning & Development
Key Assessment Areas:
- Instructional design skills and experience
- Project management and communication skills
- Industry knowledge and willingness to learn
- Cultural fit and alignment with Sunrise's values
Application Tips:
- Highlight relevant experience and achievements in instructional design and training development
- Tailor your resume and cover letter to emphasize your fit with Sunrise's company culture and values
- Prepare examples of your instructional design work and be ready to discuss them in the interview
- Research Sunrise's company history, mission, and values to demonstrate your interest and understanding of the organization
ATS Keywords: Instructional Design, Training Development, Content Creation, Project Coordination, Communication Skills, Microsoft Office, Adobe Creative Cloud, Feedback Collection, Learning Solutions, Content Management, Knowledge Gap Analysis, Team Collaboration, Bilingual Communication, Training Delivery, Process Implementation, Innovation
ASSUMPTION: Sunrise uses an Applicant Tracking System (ATS) to screen and manage job applications, so including relevant keywords in your resume and cover letter can improve your chances of being selected for an interview.
🛠️ Tools & Technologies
- Microsoft Office Suite (PowerPoint, Word, Excel)
- Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro)
- Learning Management Systems (LMS) such as SAP Litmos or similar
- Project management tools such as Asana, Trello, or Microsoft Project
ASSUMPTION: Proficiency in the listed tools and technologies is required for this role, as they are essential for creating and managing learning content and projects.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Responsibility
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on continuous learning and improvement
Self-Assessment Questions:
- Do you thrive in a dynamic, collaborative work environment?
- Are you passionate about creating engaging and effective learning experiences?
- Do you have strong project management and communication skills?
ASSUMPTION: Sunrise values candidates who are passionate about learning, innovation, and collaboration, and who align with the company's customer-centric and responsible approach.
⚠️ Potential Challenges
- Keeping up with the fast-paced and dynamic work environment
- Managing multiple projects and stakeholders simultaneously
- Adapting to the unique culture and language requirements of the telecommunications industry
- Balancing the demands of a full-time role with personal and family responsibilities
ASSUMPTION: These challenges can be overcome with strong time management, communication, and adaptability skills, as well as a willingness to learn and grow in the role.
📈 Similar Roles Comparison
- Content Design Manager vs. Instructional Designer: The Content Design Manager role places more emphasis on project management and stakeholder communication, while the Instructional Designer role focuses more on content creation and learning theory.
- Telecommunications industry vs. other industries: The telecommunications industry is dynamic and fast-paced, with unique language and cultural requirements. However, the core instructional design skills required are transferable to other industries.
- Career path: This role can lead to senior instructional design or learning & development roles, as well as potential opportunities in related fields such as eLearning or corporate training.
ASSUMPTION: Candidates should consider their career goals and personal preferences when comparing this role to similar positions in other industries or organizations.
📝 Sample Projects
- Developing and implementing a new onboarding program for new hires
- Creating interactive learning modules to improve customer service skills
- Updating existing training materials to reflect changes in company policies or industry best practices
ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives that a Content Design Manager might undertake in this role.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the learning & development team currently, and how can this role help address them?
- How does this role collaborate with other departments, such as marketing or sales, to ensure consistent messaging and branding in learning materials?
- What opportunities are there for professional development and growth within the learning & development team and the company as a whole?
- How does Sunrise support work-life balance for its employees, particularly in this role?
- What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
ASSUMPTION: These questions demonstrate your interest in the role and the company, as well as your commitment to understanding the expectations and requirements of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, emphasizing your fit with Sunrise's company culture and values
- Prepare examples of your instructional design work and be ready to discuss them in the interview
- Research Sunrise's company history, mission, and values to demonstrate your interest and understanding of the organization
- Follow up with the HR department one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
