📌 Core Information
🔹 Job Title: Content Design Senior Associate
🔹 Company: JPMorgan Chase
🔹 Location: Plano, Texas, United States
🔹 Job Type: Full time
🔹 Category: Financial Services
🔹 Date Posted: June 30, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Contributing to shaping customer experiences with growing expertise in content design
- Planning, creating, and structuring product content to enhance user journeys and customer confidence
- Collaborating with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
- Exercising initiative and judgment to resolve short-term problems and improve current working methods
ASSUMPTION: This role requires a balance of creative and analytical skills, with a focus on user-centered design and collaboration.
📋 Key Responsibilities
✅ Plan and create engaging, user-friendly content for product or service features, adhering to the firm’s standards and best practices
✅ Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation
✅ Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
✅ Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively
✅ Engage in iterative design processes and use user feedback to improve content quality
ASSUMPTION: This role involves a high degree of collaboration and requires strong communication skills to work effectively with various teams.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., Communication, English, Journalism, or a similar discipline) or equivalent experience
Experience: 2+ years of experience or equivalent expertise in content design, user experience design, or a related field
Required Skills:
- Proven experience in creating content architectures, storytelling techniques, and clear and concise writing
- Experience in various mediums for effective communication of ideas, concepts, and experiences
- Advanced skills in written and verbal communication, ensuring clarity in all messaging
Preferred Skills:
- Experience in financial services or related industry
- Familiarity with accessibility standards and inclusive design practices
- Ability to work collaboratively in a fast-paced environment
ASSUMPTION: While a degree is preferred, relevant experience and a strong portfolio may be considered equivalent.
💰 Compensation & Benefits
Salary Range: $75,000 - $100,000 per year (Based on industry standards for a Senior Associate role in the Financial Services sector in Plano, Texas)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Tuition assistance and employee development programs
- Employee discounts on various products and services
Working Hours: Full-time, typically Monday through Friday, 9:00 AM to 5:00 PM, with some flexibility for team meetings and project deadlines
ASSUMPTION: Salary range is estimated based on industry standards and may vary depending on the candidate's experience and negotiation skills.
📌 Applicant Insights
🔍 Company Context
Industry: JPMorgan Chase is a leading global financial services firm with operations in over 100 markets worldwide. They offer a wide range of financial products and services to consumers, corporations, institutions, and governments.
Company Size: With over 250,000 employees, JPMorgan Chase is one of the largest financial institutions globally. This size offers numerous opportunities for career growth and development.
Founded: JPMorgan Chase traces its roots back to 1799, making it one of the oldest financial institutions in the United States.
Company Description:
- JPMorgan Chase is a global leader in financial services, offering a wide range of products and services to clients worldwide
- The company is committed to responsible business practices and sustainability initiatives
- JPMorgan Chase fosters a diverse and inclusive work environment, with a strong focus on employee development and growth
Company Specialties:
- Consumer & Community Banking
- Corporate and Investment Bank
- Asset Management
- Private Banking
- Commercial Banking
Company Website: http://www.jpmorganchase.com
ASSUMPTION: JPMorgan Chase's large size and global presence offer numerous opportunities for career growth and development within the organization.
📊 Role Analysis
Career Level: This role is a senior associate position, indicating significant experience and responsibility within the content design function.
Reporting Structure: The Content Design Senior Associate reports directly to the Content Design Manager and works closely with various cross-functional teams, including product managers, designers, and engineers.
Work Arrangement: This role is on-site, with a requirement to work from the Plano, Texas office. However, some flexibility may be available for team meetings and project deadlines.
Growth Opportunities:
- Progression to a Content Design Manager or similar leadership role within the content design function
- Expansion into related roles, such as UX design or product management, based on the candidate's interests and skills
- Opportunities to work on high-impact projects and gain exposure to senior leadership within the organization
ASSUMPTION: Given the seniority of this role and the large size of the organization, there are numerous opportunities for career growth and development within JPMorgan Chase.
🌍 Location & Work Environment
Office Type: The Plano, Texas office is a modern, collaborative workspace designed to facilitate teamwork and innovation.
Office Location(s): 2200 Ross Ave, Dallas, TX 75201, US
Geographic Context:
- Plano is a suburb of Dallas, Texas, with a population of approximately 288,000 people
- The area offers a mix of urban and suburban living, with numerous parks, shopping centers, and restaurants
- Plano is known for its high quality of life, excellent schools, and safe neighborhoods
Work Schedule: The work schedule is typically Monday through Friday, with some flexibility for team meetings and project deadlines. The role may require occasional overtime or weekend work to meet project deadlines.
ASSUMPTION: The work environment is collaborative and fast-paced, with a strong focus on teamwork and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter or hiring manager
- On-site or virtual interview with the Content Design Manager and other team members
- Final interview with a senior leader or stakeholder
Key Assessment Areas:
- Portfolio review and discussion of past projects
- Case study or design challenge to assess problem-solving skills and creativity
- Behavioral and situational interview questions to evaluate communication, collaboration, and adaptability
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare a portfolio showcasing your best work, with a focus on content design projects that demonstrate your ability to create engaging, user-friendly content
- Research JPMorgan Chase and the Home Lending division to demonstrate your understanding of the company and its products and services
ATS Keywords: Content design, user experience, content architecture, storytelling, clear writing, collaboration, problem-solving, user feedback, accessibility guidelines
ASSUMPTION: The interview process is designed to assess the candidate's technical skills, creativity, and cultural fit within the organization.
🛠️ Tools & Technologies
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Sketch or Figma for UI/UX design
- Google Workspace (Docs, Sheets, Slides)
- Microsoft Office Suite (Word, PowerPoint, Excel)
ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and the projects they work on.
👔 Cultural Fit Considerations
Company Values:
- Putting our clients first
- Living our values
- Fostering a diverse and inclusive workplace
- Acting with integrity and accountability
Work Style:
- Collaborative and team-oriented
- Fast-paced and innovative
- Focused on continuous learning and improvement
Self-Assessment Questions:
- Do you have experience working in a fast-paced, collaborative environment?
- Are you comfortable working with diverse teams and stakeholders to achieve common goals?
- Do you have a strong commitment to continuous learning and professional development?
ASSUMPTION: JPMorgan Chase values a diverse and inclusive work environment, with a strong focus on collaboration and innovation.
⚠️ Potential Challenges
- Working in a fast-paced, dynamic environment may require adaptability and flexibility
- Collaborating with various teams and stakeholders may require strong communication and project management skills
- Occasional overtime or weekend work may be required to meet project deadlines
- The role may involve working with sensitive customer information, requiring a high degree of confidentiality and discretion
ASSUMPTION: These challenges are inherent to the role and the industry, and successful candidates will possess the skills and experience necessary to overcome them.
📈 Similar Roles Comparison
- Compared to other content design roles, this position offers a higher level of responsibility and seniority within the organization
- JPMorgan Chase's large size and global presence offer numerous opportunities for career growth and development
- This role is part of the Home Lending division, which focuses on mortgage and home equity products and services
ASSUMPTION: This role offers a unique opportunity to work for a leading global financial institution, with a focus on shaping customer experiences through content design.
📝 Sample Projects
- Redesigning the user interface for a mortgage application, with a focus on improving the user experience and enhancing conversion rates
- Creating a series of educational videos and blog posts to help customers understand the mortgage application process and make informed decisions
- Developing a content strategy for a new home equity product, including messaging frameworks, user flows, and wireframes
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Content Design function?
- How does the Content Design team collaborate with other departments, such as Product Management and Engineering?
- What opportunities are there for professional development and growth within the Content Design function and the broader organization?
- How does JPMorgan Chase support work-life balance for its employees?
- What are the most significant challenges facing the Home Lending division, and how can this role contribute to addressing them?
ASSUMPTION: These questions are designed to assess the candidate's understanding of the role, the team, and the organization, as well as their fit with the company culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare a portfolio showcasing your best work, with a focus on content design projects that demonstrate your ability to create engaging, user-friendly content
- Research JPMorgan Chase and the Home Lending division to demonstrate your understanding of the company and its products and services
- Follow up with the recruiter or hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
