📌 Core Information
🔹 Job Title: Content Design Senior Associate
🔹 Company: JPMorgan Chase & Co.
🔹 Location: Plano, Texas, United States
🔹 Job Type: Full time
🔹 Category: Financial Services
🔹 Date Posted: 2025-06-27
🔹 Experience Level: Mid-Senior level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Shaping digital experiences for auto lending customers
- Collaborating cross-functionally to create engaging, accessible content
- Applying storytelling, information architecture, and user experience design skills
- Working in sprints with an understand, explore, test, and iterate approach
ASSUMPTION: This role requires a strong understanding of financial services and digital content design to create effective customer experiences.
📋 Key Responsibilities
✅ Develop content strategies for products and features that align with customer and business goals
✅ Collaborate with cross-functional partners to create engaging, impactful, accessible content
✅ Write copy that simplifies complex financial concepts and interfaces
✅ Create taxonomies to help customers find and discover the right features and content
✅ Use research and performance metrics to make informed decisions and gain stakeholder alignment
✅ Partner with research and data to design experiments, customer studies, and user tests
✅ Adhere to and help evolve content standards (voice, tone, patterns, etc.)
✅ Collaborate with designers to explore design solutions and create iterative prototypes
✅ Protect the firm by following controls and securing necessary approvals
ASSUMPTION: The role requires a balance of creative and analytical skills, with a strong focus on user-centered design and data-driven decision making.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., English, Journalism, Communications, or a similar discipline)
Experience: 3+ years of experience in content design, user experience writing, or digital copywriting
Required Skills:
- Storytelling and information architecture to design digital experiences
- Applying accessibility guidelines and inclusive design principles
- Iterative design, using research and data to inform continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner of new financial services products and offerings
Preferred Skills:
- Advanced skills in user experience writing
- Expertise in the craft of storytelling
- Advanced understanding of how words impact human-computer interaction
- Understanding of interaction design principles
- Experience measuring content effectiveness through quantitative and heuristic analysis
- Experience with journey mapping and empathy mapping
ASSUMPTION: While a degree is required, the role's success is more dependent on relevant experience and skills in content design and user experience writing.
💰 Compensation & Benefits
Salary Range: $85,000 - $120,000 per year (based on industry standards for mid-senior level content design roles in the financial services sector in the United States)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee stock purchase plan
- Tuition assistance and professional development opportunities
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for project needs
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. JPMorgan Chase is one of the world's largest and oldest financial institutions, offering a wide range of financial services to consumers, corporations, institutions, and governments worldwide.
Company Size: 10,001+ employees. As a large organization, JPMorgan Chase offers numerous opportunities for career growth and development.
Founded: 1799. With a rich history and established brand, JPMorgan Chase provides a stable and reputable work environment.
Company Description:
- JPMorgan Chase is committed to driving growth and prosperity for its clients, communities, and shareholders
- The company's diverse range of products and services caters to the needs of both individual consumers and large corporate entities
- JPMorgan Chase is dedicated to responsible business practices and sustainability initiatives
Company Specialties:
- Consumer & Community Banking
- Corporate and Investment Bank
- Asset Management
- Private Banking
- Commercial Banking
Company Website: http://www.jpmorganchase.com
ASSUMPTION: JPMorgan Chase's extensive history and global presence provide a stable and reputable work environment with numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-Senior level. This role offers the opportunity to make a significant impact on digital customer experiences within a large financial institution.
Reporting Structure: The Content Design Senior Associate reports directly to the Content Design Manager within the auto lending team.
Work Arrangement: On-site, with the possibility of occasional remote work for specific projects or tasks.
Growth Opportunities:
- Progression to a Content Design Manager role within the auto lending team or other business lines
- Expansion into related fields, such as user research or user experience design
- Cross-functional collaboration and learning opportunities within the broader content design organization
ASSUMPTION: This role offers strong potential for career growth and development within a large, established organization.
🌍 Location & Work Environment
Office Type: Corporate headquarters with a modern, collaborative work environment.
Office Location(s): 270 Park Avenue, New York, NY 10017-2014, US; 2200 Ross Ave, Dallas, TX 75201, US
Geographic Context:
- Plano, Texas, is part of the Dallas-Fort Worth metropolitan area, offering a mix of urban and suburban living
- The area is known for its strong job market, diverse industries, and affordable cost of living compared to other major metropolitan areas
- Plano is home to numerous corporate headquarters and offers a variety of cultural, recreational, and educational opportunities
Work Schedule: Full-time, with a standard workweek of Monday to Friday, 9:00 AM to 5:00 PM, and flexibility for project needs.
ASSUMPTION: The Plano office provides a modern, collaborative work environment with access to numerous amenities and resources.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- On-site or virtual interview with the hiring manager and team members
- Final interview with the content design manager or director
Key Assessment Areas:
- Content design skills and experience
- Understanding of financial services and digital content design
- Cultural fit and alignment with JPMorgan Chase's values
- Problem-solving and analytical skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant content design experience and skills
- Prepare examples of your work that demonstrate your ability to create engaging, accessible content for digital products
- Be ready to discuss your approach to content strategy, information architecture, and user experience design
ATS Keywords: Content Design, User Experience Writing, Digital Copywriting, Storytelling, Information Architecture, Content Strategy, Accessibility Guidelines, Inclusive Design Principles, Iterative Design, Research, Data Analysis, Prototyping, Collaboration, Taxonomies, Customer Studies, User Tests
ASSUMPTION: The application process for this role is likely to be competitive, so it's essential to tailor your application materials and prepare thoroughly for interviews.
🛠️ Tools & Technologies
- Content management systems (e.g., Adobe Experience Manager, Sitecore, or similar)
- Design tools (e.g., Sketch, Figma, or Adobe XD)
- Prototyping tools (e.g., InVision, Adobe XD, or Marvel)
- Collaboration tools (e.g., Microsoft Office Suite, Google Workspace, or Slack)
ASSUMPTION: Familiarity with industry-standard content management systems, design tools, and collaboration tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Putting our clients first
- Living our code of conduct
- Fostering a diverse and inclusive workplace
- Acting with integrity and accountability
- Collaborating effectively and respecting all individuals
Work Style:
- Collaborative and cross-functional teamwork
- Agile and iterative design processes
- Data-driven decision making
- Continuous learning and improvement
- Adaptability and flexibility in a dynamic work environment
Self-Assessment Questions:
- Do you have a strong commitment to creating engaging, accessible content for digital products?
- Are you comfortable working in a collaborative, cross-functional team environment?
- Do you have a growth mindset and a willingness to learn and adapt in a dynamic work environment?
ASSUMPTION: JPMorgan Chase values a diverse and inclusive workplace, and candidates who demonstrate a strong fit with the company's values and work style are likely to be successful in this role.
⚠️ Potential Challenges
- Working in a large, matrixed organization with multiple stakeholders and competing priorities
- Balancing creative and analytical aspects of the role, with a strong focus on data-driven decision making
- Managing multiple projects and deadlines in a fast-paced, dynamic work environment
- Adapting to changes in the financial services industry and digital landscape
ASSUMPTION: While this role offers numerous opportunities for career growth and development, it also presents challenges that require strong organizational skills, adaptability, and a focus on continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other content design roles in the financial services industry, this position offers a unique opportunity to shape digital experiences for auto lending customers within a large, established financial institution
- JPMorgan Chase's extensive resources and global presence provide a stable and reputable work environment with numerous opportunities for career growth and development
- This role may offer more structured career paths and growth opportunities compared to smaller organizations or startups in the industry
ASSUMPTION: When considering this role, it's essential to weigh the unique opportunities and challenges it presents compared to similar roles in the industry.
📝 Sample Projects
- Redesigning the auto lending website's user interface and user experience to improve customer engagement and conversions
- Developing a content strategy for a new mobile banking app, focusing on accessibility and ease of use
- Creating a taxonomies and categorization system for auto lending products and services to improve discoverability and navigation
ASSUMPTION: These sample projects illustrate the types of content design challenges you might face in this role, focusing on user-centered design, accessibility, and data-driven decision making.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the auto lending content design team?
- How does the content design team collaborate with other departments, such as product, design, and engineering?
- What are the most significant challenges facing the auto lending business line, and how can content design contribute to addressing them?
- What opportunities are there for professional development and growth within the content design organization?
- How does the company support work-life balance for employees in this role?
ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates your interest in the role and provides valuable insights into the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through JPMorgan Chase's careers portal
- Tailor your resume and cover letter to highlight relevant content design experience and skills
- Prepare examples of your work that demonstrate your ability to create engaging, accessible content for digital products
- Be ready to discuss your approach to content strategy, information architecture, and user experience design during interviews
- Follow up with the hiring manager or HR representative within one week of your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
