📌 Core Information
🔹 Job Title: Content Design Vice President
🔹 Company: JPMorgan Chase & Co.
🔹 Location: Newark, Delaware, United States
🔹 Job Type: Full time
🔹 Category: Financial Services
🔹 Date Posted: July 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic content design for inclusive and usable employee experiences
- Leading cross-functional teams to develop and execute content plans
- Collaborating with various stakeholders to create engaging content
- Championing inclusive design and employee experience
- Contributing to the success of JPMorgan Chase's user experience design efforts
ASSUMPTION: This role requires a balance of strategic thinking, creative problem-solving, and strong collaboration skills to succeed.
📋 Key Responsibilities
✅ Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals
✅ Facilitate end-to-end discovery workshops with designers to understand the underlying narrative and optimal content architecture for intuitive and highly usable products
✅ Use content models and taxonomies to design, structure, and organize digital content to effectively guide employees through experiences and simplify complex technical concepts
✅ Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
✅ Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the employee journey
ASSUMPTION: This role may require occasional overtime to meet project deadlines.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., English, Journalism, Communications, or a similar discipline)
Experience: 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Required Skills:
- Expertise in content architecture, organizing, and structuring content for enhanced user experience and easy navigation within products or websites
- Advanced storytelling skills, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences
- Cross-channel (mobile, web) design experience
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
- Ability to manage multiple projects effectively with various stakeholders
Preferred Skills:
- Excellent communication skills, able to bring people along on the journey with you
- Experience working in complex omni-channel ecosystems supported by multiple platforms
- Excellent agile planning skills; high accuracy in estimating tasks across teams
- Experience in a highly regulated environment
ASSUMPTION: A master's degree in a related field may be beneficial but is not required.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (Based on industry standards for a VP-level role in content design within the financial services sector in the United States)
Benefits:
- Medical, dental, and vision insurance
- Retirement savings plan with company match
- Tuition assistance program
- Employee discounts on various products and services
- Paid time off and holidays
Working Hours: Full-time position with standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Occasional overtime may be required.
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience, skills, and the company's internal equity.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. JPMorgan Chase & Co. is one of the world's oldest, largest, and best-known financial institutions, serving millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily.
Company Size: 212,176 employees (as of 2024). As a large organization, JPMorgan Chase offers extensive resources and opportunities for professional growth.
Founded: 1799 (as Chase Manhattan Bank). The company has a rich history and a strong brand, providing stability and recognition in the industry.
Company Description:
- Provides a wide range of financial services, including consumer and community banking, corporate and investment banking, asset management, private banking, and commercial banking
- Operates in over 100 markets worldwide, with a presence in North America, Europe, the Middle East, Africa, and the Asia Pacific
- Emphasizes innovation, digital transformation, and customer-centric solutions
Company Specialties:
- Consumer & Community Banking
- Corporate and Investment Bank
- Asset Management
- Private Banking
- Commercial Banking
Company Website: http://www.jpmorganchase.com
ASSUMPTION: JPMorgan Chase's extensive global presence and diverse range of services provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: Vice President (VP). This role is a senior-level position, reporting directly to the Head of Content Design or a similar executive.
Reporting Structure: This role is expected to lead and manage a team of content designers, providing guidance, mentorship, and direction in content strategy and execution.
Work Arrangement: On-site. This role requires a physical presence in the Newark, Delaware office, with occasional remote work possible for meetings and collaboration with remote team members.
Growth Opportunities:
- Potential to advance to a senior leadership role, such as a Senior Vice President or Chief Content Officer, within the content design function or related areas
- Opportunities to work on high-impact projects and initiatives, driving innovation and digital transformation within the company
- Chance to develop and refine leadership, management, and strategic thinking skills
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on the company's employee experience and digital transformation efforts.
🌍 Location & Work Environment
Office Type: Corporate headquarters. The Newark, Delaware office is one of JPMorgan Chase's major hubs, housing various functions and teams.
Office Location(s): 270 Park Avenue, New York, NY 10017-2014, US (headquarters); 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA; 2200 Ross Ave, Dallas, TX 75201, US; Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN; 370 S Cleveland Ave, Westerville, OH 43081, US; 100 N Tampa St, Tampa, FL 33602, US; 4 Metrotech Center, Brooklyn, NY 11201, US; 25 Bank Street, London, England E14 5, GB
Geographic Context:
- Newark, Delaware is part of the Philadelphia metropolitan area, offering a mix of urban and suburban living with a lower cost of living compared to nearby major cities
- The office is located in the heart of the city, with easy access to public transportation, shopping, dining, and entertainment options
- The region experiences a humid subtropical climate, with mild winters and warm, humid summers
Work Schedule: Standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Occasional overtime may be required to meet project deadlines.
ASSUMPTION: The Newark, Delaware office offers a dynamic and collaborative work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission and resume screening
- Phone or video call with a member of the HR team to discuss the role and assess cultural fit
- In-depth interviews with the hiring manager and other team members to evaluate skills, experience, and alignment with the company's values
- Final interview with a senior leader or executive to discuss the role's strategic fit and long-term potential
Key Assessment Areas:
- Content design skills and expertise
- Strategic thinking and problem-solving abilities
- Leadership and management capabilities
- Communication and collaboration skills
- Alignment with JPMorgan Chase's values and culture
Application Tips:
- Tailor your resume and cover letter to highlight your relevant content design experience, skills, and achievements
- Prepare examples of your work that demonstrate your ability to create engaging, user-friendly content for diverse audiences
- Research JPMorgan Chase's values and culture, and be prepared to discuss how your personal values and work style align with the company's
- Practice common interview questions and prepare thoughtful questions to ask the interviewers about the role, team, and company
ATS Keywords: Content Design, Content Architecture, User Experience, Inclusive Design, Digital Products, Storytelling, Project Management, Cross-Channel Design, Technical Literacy, Collaboration, Agile Planning, Content Strategy, Editing, Writing, Research, Accessibility
ASSUMPTION: The application process for this role may take several weeks, depending on the company's hiring timeline and the number of candidates being considered.
🛠️ Tools & Technologies
- Content management systems (CMS) such as Adobe Experience Manager, Sitecore, or Contentful
- Design tools like Sketch, Figma, or Adobe XD for creating wireframes, prototypes, and visual designs
- Collaboration tools such as Microsoft Teams, Slack, or Google Workspace for communication and project management
- Analytics tools like Google Analytics, Adobe Analytics, or Mixpanel to track user behavior and inform content strategy
ASSUMPTION: The specific tools and technologies used may vary depending on the team and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Putting our clients first
- Managing risk, acting with integrity
- Collaborating effectively and inclusively
- Fostering innovation and continuous learning
- Reinforcing a culture of diversity and inclusion
Work Style:
- Results-driven and focused on delivering high-quality work
- Collaborative and able to work effectively with cross-functional teams
- Adaptable and open to feedback, with a growth mindset
- Strategic and able to think critically and solve complex problems
Self-Assessment Questions:
- How do my personal values align with JPMorgan Chase's company values?
- Am I comfortable working in a large, complex organization with multiple stakeholders?
- Do I thrive in a collaborative, team-oriented work environment?
ASSUMPTION: JPMorgan Chase places a strong emphasis on cultural fit and values-driven decision-making in its hiring process.
⚠️ Potential Challenges
- Managing multiple projects and priorities, with occasional tight deadlines
- Working with diverse stakeholders, including business partners, designers, engineers, and other content team members
- Navigating a large, complex organization with multiple layers of approval and decision-making processes
- Adapting to a highly regulated environment with strict compliance requirements
ASSUMPTION: These challenges can be overcome with strong project management skills, effective communication, and a strategic approach to problem-solving.
📈 Similar Roles Comparison
- This role is similar to a Content Design Manager or Senior Content Designer position, but with additional leadership and strategic responsibilities
- In the financial services industry, content design roles often focus on creating engaging, user-friendly content for both external customers and internal employees
- Career progression in content design may include moving into a senior leadership role, such as a Senior Vice President or Chief Content Officer, or transitioning into a related field, such as user experience design or content strategy
ASSUMPTION: This role offers a unique blend of strategic, leadership, and creative responsibilities, providing a strong foundation for career growth and development.
📝 Sample Projects
- Redesigning the employee onboarding experience to improve engagement and reduce time-to-productivity
- Developing a comprehensive content strategy for a new HR platform, including user research, content audits, and content modeling
- Collaborating with a cross-functional team to create engaging, user-friendly content for a new employee self-service portal
ASSUMPTION: These sample projects demonstrate the strategic, collaborative, and creative aspects of the Content Design Vice President role.
❓ Key Questions to Ask During Interview
- How does this role contribute to JPMorgan Chase's overall employee experience and digital transformation efforts?
- What are the key priorities for this role in the first 90 days?
- How does the content design team collaborate with other departments, such as UX, product, engineering, and research?
- What opportunities are there for professional growth and development within the content design function and related areas?
- How does JPMorgan Chase support work-life balance for its employees?
ASSUMPTION: These questions demonstrate your interest in the role, the company, and its culture, while also providing valuable insights into the position's strategic fit and long-term potential.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the JPMorgan Chase careers portal
- Tailor your resume and cover letter to highlight your relevant content design experience, skills, and achievements
- Prepare examples of your work that demonstrate your ability to create engaging, user-friendly content for diverse audiences
- Research JPMorgan Chase's values and culture, and be prepared to discuss how your personal values and work style align with the company's
- Follow up with the HR team one week after submitting your application to confirm receipt and inquire about the next steps in the process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
