📌 Core Information
🔹 Job Title: Content Design Vice President
🔹 Company: JPMorgan Chase & Co.
🔹 Location: Newark, DE
🔹 Job Type: Full Time
🔹 Category: Financial Services
🔹 Date Posted: July 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic content design to elevate employee engagement
- Leading content plans for inclusive and usable product experiences
- Collaborating with cross-functional teams to shape employee experiences
- Driving innovative solutions to complex problems
ASSUMPTION: This role requires a balance of strategic thinking and hands-on content creation, with a focus on user-centered design principles.
📋 Key Responsibilities
✅ Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals
✅ Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
✅ Use content models and taxonomies to design, structure, and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
✅ Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
✅ Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the employee journey
ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and collaboration with various teams to deliver effective user experiences.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., English, Journalism, Communications, or a related discipline) or equivalent experience
Experience: 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Required Skills:
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
- Cross-channel (mobile, web) design experience
- Ability to manage multiple projects effectively with various stakeholders
Preferred Skills:
- Skilled at communicating your thinking and design decisions - you're able to bring people along on the journey with you
- Experience working in complex omni-channel ecosystems that are supported by multiple platforms
- Excellent agile planning skills; high accuracy in estimating tasks across teams
- Experience in a highly regulated environment is a plus
ASSUMPTION: Candidates should have a strong portfolio showcasing their content design work, with a focus on digital products and platforms.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (Based on industry standards for a Vice President role in content design within the financial services sector)
Benefits:
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Tuition assistance and professional development opportunities
- Generous paid time off and flexible work arrangements
- Employee discounts and perks
Working Hours: Full-time position with standard business hours (8:30 AM - 5:30 PM ET, Monday - Friday), with flexibility for occasional remote work
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: JPMorgan Chase & Co. is a leading global financial services firm with operations in over 100 countries. They offer a wide range of financial products and services to consumers, corporations, institutions, and governments worldwide.
Company Size: With over 250,000 employees, JPMorgan Chase is one of the largest financial institutions globally. This size offers opportunities for career growth and exposure to diverse projects.
Founded: JPMorgan Chase traces its roots back to 1799, with a rich history of innovation and growth in the financial services industry.
Company Description:
- JPMorgan Chase is committed to driving progress for its clients, communities, and employees
- The company fosters an inclusive culture that values diversity and encourages collaboration
- JPMorgan Chase is dedicated to responsible business practices and sustainable growth
Company Specialties:
- Consumer & Community Banking
- Corporate and Investment Bank
- Asset Management
- Private Banking
- Commercial Banking
Company Website: http://www.jpmorganchase.com
ASSUMPTION: Working at JPMorgan Chase offers opportunities to collaborate with talented professionals and contribute to the company's global impact.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the Head of Content Design for Employee Experience.
Reporting Structure: The Content Design Vice President will oversee a team of content designers, managing their workload and providing guidance on content strategy and execution.
Work Arrangement: This role is primarily on-site, with some flexibility for remote work. The position requires regular collaboration with cross-functional teams, which may necessitate on-site presence.
Growth Opportunities:
- Potential to lead larger content design initiatives or teams as the company continues to grow and evolve
- Opportunities to work on high-impact projects that drive employee engagement and satisfaction
- Chance to develop leadership and mentoring skills by guiding team members in their career growth
ASSUMPTION: This role offers significant opportunities for professional growth and development within the content design and employee experience fields.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with state-of-the-art technology and amenities
Office Location(s): 270 Park Avenue, New York, NY 10017-2014 (Headquarters); additional offices worldwide
Geographic Context:
- Newark, DE is part of the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area, offering a mix of urban and suburban living options
- The area is known for its rich history, cultural attractions, and outdoor recreation opportunities
- Newark is home to the University of Delaware and several other institutions of higher learning
Work Schedule: Standard business hours with flexibility for occasional remote work
ASSUMPTION: The work environment at JPMorgan Chase is dynamic and collaborative, with a strong focus on innovation and continuous improvement.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- In-depth content design challenge or case study presentation
- Final round interviews with key stakeholders, including team members and senior leadership
Key Assessment Areas:
- Content design skills and portfolio presentation
- Strategic thinking and problem-solving abilities
- Communication and collaboration skills
- Cultural fit and alignment with JPMorgan Chase's values
Application Tips:
- Tailor your resume and cover letter to highlight your content design experience and relevant skills
- Prepare a strong portfolio showcasing your content design work, with a focus on digital products and platforms
- Research JPMorgan Chase's content design approach and be prepared to discuss how your skills and experience align with their goals
ATS Keywords: Content Design, Content Strategy, User Experience, Employee Experience, Digital Products, Cross-Channel Design, Storytelling, Project Management, Inclusive Design
ASSUMPTION: The interview process at JPMorgan Chase is designed to assess both technical skills and cultural fit, with a focus on finding the best candidate for the role and the organization.
🛠️ Tools & Technologies
- Content management systems (e.g., Adobe Experience Manager, Sitecore, or similar)
- Design tools (e.g., Sketch, Figma, or Adobe XD)
- Project management tools (e.g., Asana, JIRA, or Trello)
- Collaboration platforms (e.g., Microsoft Teams, Slack, or Google Workspace)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Putting Clients First
- Living Our Values
- Fostering a Culture of Inclusion
- Acting with Integrity
- Collaborating Effectively
Work Style:
- Collaborative and team-oriented
- Focused on driving results and continuous improvement
- Adaptable and open to feedback and new ideas
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you comfortable working with diverse stakeholders to drive results?
- Do you embrace feedback and continuous learning as part of your professional growth?
ASSUMPTION: JPMorgan Chase values candidates who are aligned with their core values and committed to fostering a culture of inclusion and collaboration.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders with competing priorities
- Balancing strategic content design with hands-on content creation
- Working in a highly regulated environment with strict compliance requirements
- Adapting to a dynamic and fast-paced work environment
ASSUMPTION: These challenges can be mitigated by strong project management skills, effective communication, and a focus on prioritization and time management.
📈 Similar Roles Comparison
- Content Design Manager: Focuses on day-to-day content design tasks and team management, with less strategic responsibility
- Content Strategist: Focuses on content strategy and planning, with less hands-on content creation
- User Experience (UX) Designer: Focuses on user interface design and user experience research, with less focus on content creation
ASSUMPTION: This role offers a unique blend of strategic thinking and hands-on content design, with a focus on driving employee engagement and satisfaction.
📝 Sample Projects
- Redesigning the onboarding experience for new employees, including content strategy, architecture, and creation
- Developing a content style guide and tone of voice for a new employee-facing platform
- Collaborating with UX designers and product managers to create intuitive and engaging user flows for employee tools and resources
ASSUMPTION: These sample projects illustrate the range of content design responsibilities and the importance of collaboration with cross-functional teams.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader content design and employee experience strategy for the company?
- What are the key priorities for this role in the first 90 days?
- How does the company support the professional development and growth of its content design team members?
- What is the expected workload and project pipeline for this role?
- How does the company foster a culture of inclusion and diversity within its content design teams?
ASSUMPTION: These questions can help candidates better understand the role, the team, and the company's commitment to employee growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your content design experience and relevant skills
- Prepare a strong portfolio showcasing your content design work, with a focus on digital products and platforms
- Research JPMorgan Chase's content design approach and be prepared to discuss how your skills and experience align with their goals
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
