📌 Core Information
🔹 Job Title: Content Design Vice President
🔹 Company: JPMorgan Chase & Co.
🔹 Location: Newark, DE
🔹 Job Type: Full time
🔹 Category: Financial Services
🔹 Date Posted: July 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic content design for inclusive and usable employee experiences
- Leading cross-functional teams to create engaging content for digital products
- Developing and implementing content design strategies
- Collaborating with various stakeholders to ensure consistent voice and narrative structures
- Championing inclusive design and employee experience
ASSUMPTION: This role requires a high level of expertise in content design and strategy, with a focus on digital products and platforms. Candidates should have a strong background in user experience, storytelling, and content architecture.
📋 Key Responsibilities
✅ Develop and implement content design strategies for multiple components of a product or a series of small products
✅ Facilitate end-to-end discovery workshops with designers to understand the underlying narrative and optimal content architecture
✅ Use content models and taxonomies to design, structure, and organize digital content for enhanced user experience
✅ Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
✅ Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the employee journey
ASSUMPTION: This role requires a strong understanding of user experience principles, content strategy, and the ability to manage multiple projects with various stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., English, Journalism, Communications, or a similar discipline)
Experience: 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Required Skills:
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
- Ability to manage multiple projects effectively with various stakeholders
- Cross-channel (mobile, web) design experience
Preferred Skills:
- Skilled at communicating your thinking and design decisions
- Experience working in complex omni-channel ecosystems that are supported by multiple platforms
- Excellent agile planning skills; high accuracy in estimating tasks across teams
- Experience in a highly regulated environment is a plus
ASSUMPTION: Candidates should have a strong portfolio showcasing their content design work, with a focus on digital products and platforms.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (Based on industry standards for a Vice President level role in the Financial Services industry in the Delaware area)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts and perks
- Professional development opportunities
Working Hours: Full-time position, typically Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for occasional remote work or adjusted hours as needed
ASSUMPTION: Salary range is estimated based on industry standards for a Vice President level role in the Financial Services industry in the Delaware area. Actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: JPMorgan Chase & Co. operates in the Financial Services industry, offering a wide range of banking, investment, and asset management services to consumers, corporations, governments, and institutions worldwide.
Company Size: JPMorgan Chase & Co. is a large corporation with over 10,000 employees, providing ample opportunities for career growth and development.
Founded: The company's history traces its roots back to 1799 in New York City, with a rich heritage of innovation and global operations across 100 markets.
Company Description:
- JPMorgan Chase & Co. is one of the world's oldest, largest, and best-known financial institutions, serving millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily.
- The company manages assets and investments, offers business advice and strategies, and provides innovative banking solutions and services.
- JPMorgan Chase & Co. is committed to diversity, inclusion, and equal opportunity, with a strong focus on social responsibility and community engagement.
Company Specialties:
- Consumer & Community Banking
- Corporate and Investment Bank
- Asset Management
- Private Banking
- and Commercial Banking
Company Website: http://www.jpmorganchase.com
ASSUMPTION: JPMorgan Chase & Co. is a well-established and reputable financial institution, offering a dynamic and challenging work environment for content design professionals.
📊 Role Analysis
Career Level: This role is at the Vice President level, indicating a high level of responsibility and strategic decision-making.
Reporting Structure: The Content Design Vice President will report directly to the Head of Content Design or a similar senior role within the Employee Experience department.
Work Arrangement: This role is primarily on-site, with some flexibility for remote work or adjusted hours as needed.
Growth Opportunities:
- Potential career advancement within the Employee Experience department or related fields
- Opportunities to work on high-impact projects and initiatives, driving innovative solutions to complex problems
- Access to professional development and training opportunities to enhance skills and advance career growth
ASSUMPTION: This role offers significant growth potential for candidates with strong content design and strategic thinking skills, looking to make a meaningful impact in a large organization.
🌍 Location & Work Environment
Office Type: The primary office for this role is located in Newark, Delaware, with a modern and collaborative work environment.
Office Location(s): 270 Park Avenue, New York, NY 10017-2014, US
Geographic Context:
- Newark, Delaware, is part of the Philadelphia metropolitan area, offering a mix of urban and suburban living options.
- The area is known for its rich history, cultural attractions, and outdoor recreation opportunities.
- Newark is home to the University of Delaware, providing a vibrant and diverse community.
Work Schedule: Full-time position, typically Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for occasional remote work or adjusted hours as needed
ASSUMPTION: The work environment for this role is dynamic and collaborative, with a strong focus on cross-functional teamwork and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- In-depth interview with the hiring manager and/or team members
- Portfolio review and case study presentation (if applicable)
- Final interview with senior leadership
Key Assessment Areas:
- Content design and strategy skills
- Storytelling and communication abilities
- Technical literacy and understanding of content platforms
- Project management and stakeholder collaboration skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your content design and strategy experience, with a focus on digital products and platforms.
- Prepare a portfolio showcasing your best work, demonstrating your ability to design effective content architecture and craft engaging, user-friendly content.
- Be ready to discuss your approach to inclusive design and your experience working with diverse audiences.
- Research JPMorgan Chase & Co. and the Employee Experience department to demonstrate your understanding of the company and its mission.
ATS Keywords: Content Design, Content Strategy, User Experience, Storytelling, Cross-Channel Design, Technical Literacy, Project Management, Inclusive Design, Collaboration, Agile Planning, Content Models, Taxonomies
ASSUMPTION: The application process for this role is competitive, with a strong focus on assessing candidates' content design and strategy skills, as well as their cultural fit with the company.
🛠️ Tools & Technologies
- Content management systems (e.g., Adobe Experience Manager, Sitecore, or similar)
- Design tools (e.g., Sketch, Figma, or Adobe XD)
- Project management tools (e.g., Asana, Jira, or Trello)
- Collaboration tools (e.g., Microsoft Office Suite, Google Workspace, or Slack)
ASSUMPTION: Candidates should have experience with industry-standard content management systems, design tools, and collaboration platforms.
👔 Cultural Fit Considerations
Company Values:
- Putting our clients first
- Living our code of conduct
- Demonstrating courage
- Delivering with excellence
- Acting with integrity
- Fostering diversity and inclusion
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and responsive to change
- Results-focused and action-oriented
Self-Assessment Questions:
- How do you ensure that your content design work aligns with JPMorgan Chase & Co.'s commitment to diversity and inclusion?
- Can you provide an example of a time when you had to adapt your content strategy to accommodate a significant change in project scope or direction?
- How do you approach collaborating with cross-functional teams to develop consistent voice and narrative structures across products and services?
ASSUMPTION: Candidates should be able to demonstrate a strong cultural fit with JPMorgan Chase & Co., aligning with the company's values and work style.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders with competing priorities
- Working in a highly regulated environment with strict compliance requirements
- Adapting to a large, complex organization with a diverse range of products and services
- Balancing strategic content design with day-to-day tactical tasks
ASSUMPTION: Candidates should be prepared to navigate the complexities of a large financial institution and demonstrate strong project management and stakeholder collaboration skills.
📈 Similar Roles Comparison
- This role is unique in its focus on employee experience within a large financial institution, requiring a strong understanding of both content design and the specific needs of internal stakeholders.
- Compared to similar roles in other industries, this position offers a unique opportunity to work on high-impact projects that drive employee engagement and productivity.
- Career progression in this role may lead to senior leadership positions within the Employee Experience department or related fields.
ASSUMPTION: Candidates should research similar roles in other industries to gain a better understanding of the unique aspects of this position and the opportunities it offers for career growth and development.
📝 Sample Projects
- Redesigning the user interface and content for a new employee onboarding portal, improving the user experience and streamlining the process for new hires
- Developing a comprehensive content strategy for a suite of internal tools and platforms, ensuring consistency and usability across the employee experience
- Collaborating with cross-functional teams to create engaging, user-friendly content for a new internal communication platform, driving employee engagement and adoption
ASSUMPTION: Candidates should be prepared to discuss their experience with similar projects and their approach to content design and strategy in a large, complex organization.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the employee experience within the company, and how this role will contribute to its improvement?
- How does the Employee Experience department collaborate with other departments, such as HR, Workplace, and Technology, to drive employee engagement and productivity?
- What are the most significant challenges facing the Employee Experience department, and how can this role help address them?
- How does JPMorgan Chase & Co. support the professional development and growth of its content design and strategy team members?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their understanding of the role and their commitment to driving employee engagement and productivity through strategic content design.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the JPMorgan Chase & Co. career portal
- Tailor your resume and cover letter to highlight your content design and strategy experience, with a focus on digital products and platforms.
- Prepare a portfolio showcasing your best work, demonstrating your ability to design effective content architecture and craft engaging, user-friendly content.
- Be ready to discuss your approach to inclusive design and your experience working with diverse audiences.
- Research JPMorgan Chase & Co. and the Employee Experience department to demonstrate your understanding of the company and its mission.
- Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
