📌 Core Information
🔹 Job Title: Content Design Vice President
🔹 Company: JPMorgan Chase & Co.
🔹 Location: Newark, DE
🔹 Job Type: Full Time
🔹 Category: Financial Services
🔹 Date Posted: 2025-07-17
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic content design to elevate employee engagement and digital experiences
- Leading cross-functional teams to develop and execute content plans for inclusive and intuitive product experiences
- Driving innovative solutions and collaborating with various stakeholders
- Championing inclusive design and employee experience in JPMorgan Chase's user experience design efforts
ASSUMPTION: This role requires a balance of strategic thinking, creativity, and collaboration to deliver effective content design solutions that enhance employee experiences across multiple digital platforms.
📋 Key Responsibilities
✅ Develop and implement content design strategies for digital experiences, ensuring alignment with business requirements and user experience goals
✅ Facilitate end-to-end discovery workshops with designers to understand the underlying narrative and optimal content architecture for intuitive and highly usable products
✅ Use content models and taxonomies to design, structure, and organize digital content, guiding customers through experiences and simplifying complex technical concepts
✅ Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
✅ Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the employee journey
ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and cross-functional collaboration to deliver effective employee experiences.
🎯 Required Qualifications
Education: Bachelor's degree in a related field or equivalent experience
Experience: 5+ years of experience in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Required Skills:
- Expertise in content architecture, organizing, and structuring content for enhanced user experience and easy navigation within products or websites
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
- Ability to manage multiple projects effectively with various stakeholders
- Cross-channel (mobile, web) design experience
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences
Preferred Skills:
- Skilled at communicating your thinking and design decisions
- Experience working in complex omni-channel ecosystems supported by multiple platforms
- Excellent agile planning skills; high accuracy in estimating tasks across teams
- Experience in a highly regulated environment
ASSUMPTION: Candidates should have a strong portfolio showcasing their content design work and be able to demonstrate their ability to manage projects and collaborate effectively with cross-functional teams.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (Based on industry standards for a Vice President role in the Financial Services sector with 5-10 years of experience)
Benefits:
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement plans
- Tuition assistance and employee development programs
- Generous paid time off and parental leave policies
- Employee discounts on various products and services
Working Hours: Full-time position with standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for occasional remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience, skills, and negotiation.
📌 Applicant Insights
🔍 Company Context
Industry: JPMorgan Chase & Co. operates in the Financial Services industry, offering a wide range of banking, investment, and asset management services to clients worldwide.
Company Size: With over 212,000 employees, JPMorgan Chase is a large, global organization that offers numerous opportunities for career growth and development.
Founded: JPMorgan Chase & Co. was founded in 2000 through the merger of J.P. Morgan & Co. and Chase Manhattan Corporation, with roots tracing back to 1799.
Company Description:
- JPMorgan Chase & Co. is a leading global financial services firm with operations in more than 100 countries
- The company serves millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients
- JPMorgan Chase & Co. is committed to responsible business practices and sustainability initiatives
Company Specialties:
- Consumer & Community Banking
- Corporate and Investment Bank
- Asset Management
- Private Banking
- Commercial Banking
Company Website: http://www.jpmorganchase.com
ASSUMPTION: Working at JPMorgan Chase & Co. offers opportunities to collaborate with talented professionals, work on high-impact projects, and contribute to the company's global mission.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the Head of Content Design or a similar executive position.
Reporting Structure: The Content Design Vice President may oversee a team of content designers, content strategists, and other related roles, depending on the organization's structure.
Work Arrangement: This role is primarily on-site, with occasional flexibility for remote work, depending on the company's policies and the employee's needs.
Growth Opportunities:
- Advancement to a Senior Vice President or Director role within the Content Design or User Experience department
- Expansion into related fields, such as Product Management, UX Research, or Design Strategy
- Opportunities to lead cross-functional initiatives and drive organizational change
ASSUMPTION: This role offers significant growth potential, as JPMorgan Chase & Co. is a large, global organization with numerous opportunities for career advancement and development.
🌍 Location & Work Environment
Office Type: The primary office for this role is located in Newark, Delaware, with potential opportunities for remote work or hybrid arrangements, depending on the company's policies and the employee's needs.
Office Location(s): 270 Park Avenue, New York, NY 10017-2014, US; 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA; 2200 Ross Ave, Dallas, TX 75201, US; Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN; 370 S Cleveland Ave, Westerville, OH 43081, US; 100 N Tampa St, Tampa, FL 33602, US; 4 Metrotech Center, Brooklyn, NY 11201, US; 25 Bank Street, London, England E14 5, GB
Geographic Context:
- Newark, Delaware, is part of the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metropolitan area, offering a mix of urban and suburban living options
- The region is known for its rich history, cultural attractions, and proximity to major cities like Philadelphia and Baltimore
- Newark is home to the University of Delaware, providing a vibrant and diverse community
Work Schedule: Full-time position with standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for occasional remote work
ASSUMPTION: Working in Newark, Delaware, offers a blend of urban and suburban living, with easy access to cultural attractions, educational institutions, and recreational opportunities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager or HR representative
- In-depth interviews with cross-functional stakeholders, including content designers, UX researchers, and product managers
- Final interview with the Head of Content Design or a similar executive position
Key Assessment Areas:
- Portfolio review and presentation of past work
- Problem-solving and critical thinking skills
- Cultural fit and alignment with JPMorgan Chase & Co.'s values
- Communication and collaboration skills
Application Tips:
- Tailor your resume and cover letter to highlight your content design experience and relevant skills
- Prepare a portfolio showcasing your best work, demonstrating your ability to create engaging, user-friendly content for diverse audiences
- Research JPMorgan Chase & Co.'s content design processes and user experience initiatives to show your enthusiasm and understanding of the role
ATS Keywords: Content Design, Content Architecture, User Experience, Storytelling, Digital Products, Project Management, Inclusive Design, Collaboration, Technical Literacy, Agile Planning, Cross-Channel Design, Content Strategy, Editing, Writing, Research, Accessibility
ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on assessing the candidate's content design skills, strategic thinking, and cultural fit.
🛠️ Tools & Technologies
- Content management systems (CMS) such as Adobe Experience Manager, Sitecore, or Contentful
- Design tools like Sketch, Figma, or Adobe XD
- Project management software such as JIRA, Asana, or Trello
- Collaboration tools like Microsoft Teams, Slack, or Google Workspace
ASSUMPTION: The specific tools and technologies used may vary depending on the department's preferences and the company's standards.
👔 Cultural Fit Considerations
Company Values:
- Putting our clients first
- Managing risk and compliance
- Fostering a diverse and inclusive environment
- Driving innovation and continuous improvement
Work Style:
- Collaborative and cross-functional teamwork
- Data-driven decision-making and continuous learning
- Adaptability and resilience in a dynamic, global environment
Self-Assessment Questions:
- Do you thrive in a collaborative, cross-functional environment, working with diverse stakeholders to deliver innovative content solutions?
- Are you comfortable managing multiple projects and balancing strategic thinking with hands-on content creation?
- Do you align with JPMorgan Chase & Co.'s values and commitment to fostering a diverse and inclusive work environment?
ASSUMPTION: Candidates should assess their fit with JPMorgan Chase & Co.'s values and work style, ensuring their skills, experiences, and preferences align with the company's culture and expectations.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders with competing priorities and deadlines
- Balancing strategic content design with hands-on content creation and optimization
- Navigating a large, complex organization with numerous departments and teams
- Adapting to a highly regulated environment and maintaining compliance with industry standards and best practices
ASSUMPTION: Candidates should be prepared to manage competing priorities, balance strategic and tactical responsibilities, and adapt to a dynamic, global work environment.
📈 Similar Roles Comparison
- Compared to other Content Design Vice President roles, this position may have a stronger focus on driving strategic initiatives and collaborating with cross-functional teams
- In the Financial Services industry, content design plays a critical role in enhancing user experiences, improving customer satisfaction, and driving business growth
- Career progression may involve expanding into related fields, such as Product Management, UX Research, or Design Strategy, depending on the candidate's interests and the organization's opportunities
ASSUMPTION: This role offers a unique blend of strategic content design, cross-functional collaboration, and organizational impact, setting it apart from similar positions in other industries or companies.
📝 Sample Projects
- Redesigning the content architecture and user experience for JPMorgan Chase & Co.'s internal HR portal, improving employee engagement and efficiency
- Developing and implementing a comprehensive content strategy for a new digital product, ensuring consistency, usability, and accessibility across platforms
- Collaborating with UX researchers and designers to conduct user interviews and usability testing, informing content design decisions and enhancing employee experiences
ASSUMPTION: These sample projects illustrate the strategic, collaborative, and hands-on nature of the Content Design Vice President role at JPMorgan Chase & Co.
❓ Key Questions to Ask During Interview
- Can you describe the content design team's structure and how this role fits within the organization?
- How does the company support the professional development and growth of its content design team members?
- What are the most significant content design challenges facing the company, and how does this role contribute to addressing them?
- How does the company measure the success and impact of its content design initiatives?
- What opportunities exist for collaboration with other departments and teams, such as Product Management, UX Research, or Design Strategy?
ASSUMPTION: Asking thoughtful, informed questions demonstrates the candidate's interest in the role and commitment to driving meaningful content design solutions.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your content design experience and relevant skills
- Prepare a portfolio showcasing your best work, demonstrating your ability to create engaging, user-friendly content for diverse audiences
- Research JPMorgan Chase & Co.'s content design processes and user experience initiatives to show your enthusiasm and understanding of the role
- Follow up with the hiring manager or HR representative one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
