📌 Core Information
🔹 Job Title: Content Designer - Corporate Strategy, Digital Platform & Innovation (CSBBO)
🔹 Company: Wells Fargo
🔹 Location: Charlotte, NC (Preferred); West Des Moines, IA; Minneapolis, MN; Raleigh, NC; Dallas, TX
🔹 Job Type: Full-Time
🔹 Category: Corporate Strategy, Digital Platform & Innovation
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 2+ years of technical support experience
🔹 Remote Status: On-site (Relocation assistance not available)
🚀 Job Overview
Key aspects of this role include:
- Collaborating with teams to create and design customer experience elements
- Developing content for online applications using Adobe solutions and other technologies
- Ensuring accessibility guidelines are met and providing technical support
- Working with creative and technical teams to research and design strategies for online services
- Contributing to the development of ideas and products
ASSUMPTION: This role requires a balance of creative and technical skills, with a focus on collaboration and problem-solving.
📋 Key Responsibilities
✅ Collaborate with teams, direct managers, and other departments regarding content requirements
✅ Create or collaborate on new and existing web or multimedia applications
✅ Design and create customer experience elements to support business groups throughout Wells Fargo
✅ Develop content and design for online applications, ensuring ADA guidelines are applied and met
✅ Ensure consistency throughout work efforts by utilizing company brand and quality standards
✅ Provide technical support for issues and initiatives related to applications, systems, and tools used by the business or functional area
✅ Work with creative and technical teams to research and design the strategies to implement for online services
✅ Work with leaders on development ideas and products
ASSUMPTION: The role involves a mix of creative and technical tasks, with a focus on collaboration and problem-solving.
🎯 Required Qualifications
Education: Not specified (but relevant experience is required)
Experience: 2+ years of technical support experience
Required Skills:
- Advanced experience with Adobe Experience Management (AEM), CommonLook, Crawford Tech, CSS, HTML, jQuery, Java Script, JAWS, OpenAccess, and NVDA
- Advanced experience with database concepts, Reader Extensions, and SQL
- Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, and Teams) including tagging PDFs
- Strong analytical, problem-solving, and research skills
- Strong organizational skills with high attention to detail and accuracy
- Demonstrated experience with ADA accessibility guidelines
- Demonstrated forms design experience
Preferred Skills:
- Ability to collaborate and execute in a fast-paced, high-demand environment
- Ability to exercise independent judgment to identify and resolve problems
- Ability to interact with integrity and a high level of professionalism with all levels of employees including management
- Ability to meet or exceed business goals and objectives while fostering a team atmosphere
- Ability to work independently, innovatively, and proactively while exercising sound judgment
- Ability to work effectively in a matrixed and team production environment, across all organizational levels, where flexibility, collaboration, and adaptability are important
ASSUMPTION: The required skills listed are essential for the role, and the preferred skills would make a strong candidate an excellent fit for the position.
💰 Compensation & Benefits
Salary Range: $63,600 - $113,000 per year
Benefits:
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is based on the job posting and may vary depending on factors such as experience and location. The benefits listed are a comprehensive set offered to employees.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Wells Fargo is a diversified, community-based financial services company with approximately $1.9 trillion in assets.
Company Size: 10,001+ employees. As a large corporation, Wells Fargo offers extensive resources and opportunities for career growth.
Founded: 1852. Wells Fargo has a rich history and established brand in the financial services industry.
Company Description:
- Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet, and mobile banking.
- The company operates in over 40 countries and territories to support customers who conduct business in the global economy.
- Wells Fargo serves one in three households in the United States.
Company Specialties:
- Business Banking
- Wholesale banking
- Mortgage
- Consumer Finance
- Commercial Finance
Company Website: www.wellsfargo.com
ASSUMPTION: Wells Fargo is a well-established financial services company with a broad range of products and services, offering extensive opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level. The Content Designer role requires a balance of creative and technical skills, with a focus on collaboration and problem-solving.
Reporting Structure: The Content Designer will report directly to the team manager or lead within the Corporate Strategy, Digital Platform & Innovation group.
Work Arrangement: On-site, with a preference for candidates located in Charlotte, NC; West Des Moines, IA; Minneapolis, MN; Raleigh, NC; or Dallas, TX.
Growth Opportunities:
- Progression to senior or lead roles within the Content Design team
- Expansion into related roles, such as UX design or product management
- Opportunities to work on high-impact projects and gain exposure to senior leadership
ASSUMPTION: The Content Designer role offers opportunities for career growth and development within Wells Fargo's extensive organization.
🌍 Location & Work Environment
Office Type: Corporate office environment with on-site work required.
Office Location(s): Charlotte, NC; West Des Moines, IA; Minneapolis, MN; Raleigh, NC; Dallas, TX
Geographic Context:
- Charlotte, NC: A major city in the southeastern United States, known for its financial services industry and affordable cost of living
- West Des Moines, IA: A suburb of Des Moines, IA, with a lower cost of living and a strong job market
- Minneapolis, MN: A major city in the upper Midwest, known for its strong job market and cultural attractions
- Raleigh, NC: The capital of North Carolina, with a growing job market and a mix of urban and suburban living options
- Dallas, TX: A major city in the southern United States, with a diverse economy and a mix of urban and suburban living options
Work Schedule: Full-time, typically 40 hours per week, with flexibility for project demands.
ASSUMPTION: The preferred office locations offer a mix of urban and suburban living options, with access to cultural attractions and a strong job market.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter or HR representative
- On-site or virtual interview with the hiring manager and/or team members
- Final interview with senior leadership (if applicable)
- Background check and offer extension
Key Assessment Areas:
- Technical skills and experience with Adobe solutions and related technologies
- Problem-solving and analytical skills
- Communication and collaboration skills
- Cultural fit and alignment with Wells Fargo's values
Application Tips:
- Highlight relevant experience and skills in your resume, using specific examples to demonstrate your qualifications
- Tailor your cover letter to the specific role and company, addressing the required and preferred qualifications
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, collaboration, and adaptability
- Research Wells Fargo's company culture and values to ensure a strong fit
ATS Keywords: Adobe Experience Management, AEM, technical support, collaboration, problem-solving, accessibility guidelines, forms design, database concepts, SQL, Microsoft Office, attention to detail, creativity, innovation
ASSUMPTION: The interview process will focus on assessing the candidate's technical skills, problem-solving abilities, and cultural fit within Wells Fargo's organization.
🛠️ Tools & Technologies
- Adobe Experience Management (AEM)
- CommonLook
- Crawford Tech
- CSS
- HTML
- jQuery
- Java Script
- JAWS
- OpenAccess
- NVDA
- Database concepts
- Reader Extensions
- SQL
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, and Teams)
ASSUMPTION: The Content Designer role requires proficiency in a range of tools and technologies, with a focus on Adobe solutions and related technologies.
👔 Cultural Fit Considerations
Company Values:
- Putting our customers first
- Acting with integrity
- Delivering excellence
- Valuing each other
- Reinventing for our customers
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Problem-solving focused
- Customer-centric
- Innovative and creative
Self-Assessment Questions:
- How do you approach working with diverse teams to achieve common goals?
- Can you provide an example of a time when you had to adapt to a significant change in your work environment or project scope?
- How do you ensure that your work meets the highest standards of quality and accuracy, even under tight deadlines?
ASSUMPTION: Wells Fargo values candidates who align with their core values and work style, with a focus on collaboration, adaptability, and customer-centricity.
⚠️ Potential Challenges
- Working in a fast-paced, high-demand environment may require long hours and tight deadlines
- Collaborating with multiple teams and stakeholders may present communication and coordination challenges
- Ensuring accessibility guidelines are met may require additional attention to detail and testing
- On-site work may require relocation or commuting, depending on the preferred office location
ASSUMPTION: The Content Designer role may present challenges related to work demands, collaboration, and location requirements.
📈 Similar Roles Comparison
- Compared to related roles, such as UX Designer or Information Architect, the Content Designer role focuses more on the creation and design of customer experience elements and less on user research and interaction design
- In the financial services industry, Content Designers may work on a broader range of projects, from consumer banking to wealth management, compared to other industries
- Career progression in Content Design may involve moving into senior or lead roles within the Content Design team or expanding into related roles, such as UX design or product management
ASSUMPTION: The Content Designer role offers unique opportunities and challenges compared to related roles and industries.
📝 Sample Projects
- Redesigning the user interface for an online banking application to improve accessibility and usability
- Developing a new mobile application for wealth management clients, including personalized content and interactive features
- Creating a series of educational videos and animations to explain complex financial concepts to consumers
ASSUMPTION: The Content Designer role may involve a wide range of projects, from user interface design to multimedia content creation.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Corporate Strategy, Digital Platform & Innovation group?
- How does the Content Design team collaborate with other departments and stakeholders to ensure consistency and quality in customer experience elements?
- What are the most challenging aspects of working on accessibility guidelines, and how does the team support each other in meeting these requirements?
- How does Wells Fargo support the professional development and growth of its Content Designers?
- What are the most rewarding aspects of working on high-impact projects and gaining exposure to senior leadership?
ASSUMPTION: Asking thoughtful questions during the interview process can help you better understand the role, team dynamics, and career growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Highlight relevant experience and skills in your resume, using specific examples to demonstrate your qualifications
- Tailor your cover letter to the specific role and company, addressing the required and preferred qualifications
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, collaboration, and adaptability
- Research Wells Fargo's company culture and values to ensure a strong fit
- Follow up with the recruiter or HR representative within one week of submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
