📌 Core Information
🔹 Job Title: Content Designer (Senior Specialist)
🔹 Company: Mastercard
🔹 Location: Dublin, Ireland
🔹 Job Type: Full-Time, On-Site
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-Site
🚀 Job Overview
Key aspects of this role include:
- Partnering with cross-functional teams to build and enhance Mastercard’s core digital payment experiences
- Planning, creating, and improving content for products, ensuring it's consistent, on-brand, and meets customer and business needs
- Conducting research to understand product comprehension and usability, and incorporating feedback into product design
- Analyzing content performance and using data to optimize product performance
- Ensuring all content is compliant with relevant laws, regulations, and company policies
ASSUMPTION: This role requires a balance of strategic thinking and tactical execution, with a strong focus on user-centered design and data-driven decision making.
📋 Key Responsibilities
✅ Plan and create content for products, including language used in the product interface, product education materials, product names, navigation, and other content
✅ Conduct research to understand product comprehension and usability, and work with designers and product managers to incorporate feedback into product design
✅ Analyze and understand content performance, and use data to optimize product performance
✅ Ensure all content is compliant with relevant laws, regulations, and company policies
✅ Work with the design team to maintain design and content infrastructure
✅ Advocate a customer-centric approach by helping product teams focus on customer problems, opportunities, and successful outcomes
ASSUMPTION: This role requires strong communication and collaboration skills, as well as the ability to work effectively with various stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline)
Experience: Proven experience delivering a high standard of output in a large enterprise, with a focus on content design and strategy
Required Skills:
- Advanced skills in tools like Figma and FigJam
- Proven experience in both high-level content design work (e.g., information architecture, content strategy) and low-level (writing microcopy)
- Solid research skills, including interviewing people and gathering feedback via surveys or conducting IA-type research
- Excellent communication and cross-team collaboration skills
- Ability to create and maintain design and content infrastructure
Preferred Skills:
- Experience working in the payments industry
- Fluency in multiple languages
ASSUMPTION: Candidates should have a strong portfolio showcasing their content work across various types, including user interfaces and style guides.
💰 Compensation & Benefits
Salary Range: €70,000 - €90,000 per year (based on industry standards for a senior content designer role in Dublin)
Benefits:
- Competitive benefits package, including health insurance, retirement plans, and employee discounts
- Opportunities for professional development and career growth
- Flexible working arrangements and a hybrid work environment
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for remote work)
ASSUMPTION: Salary range is estimated based on industry standards for a senior content designer role in Dublin, with consideration for the candidate's experience level.
📌 Applicant Insights
🔍 Company Context
Industry: Mastercard operates in the global digital payments and technology industry, with a focus on providing secure, simple, smart, and accessible transactions
Company Size: Mastercard is a large, publicly-traded company with over 10,000 employees worldwide, offering a structured and established work environment
Founded: 1966, with a rich history in the payments industry and a strong global presence
Company Description:
- Mastercard powers economies and empowers people in over 200 countries and territories worldwide
- The company supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
- Mastercard's technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential
Company Specialties:
- Global digital payments and commerce
- Technology and innovation
- Innovative mobile payment solutions
- Processing
Company Website: www.mastercard.com
ASSUMPTION: Mastercard's large size and global presence offer opportunities for career growth and exposure to diverse projects and teams.
📊 Role Analysis
Career Level: Senior Specialist, indicating a strategic and leadership role within the content design function
Reporting Structure: This role reports to the Head of Content Design and works closely with product designers, product managers, researchers, and go-to-market teams
Work Arrangement: On-site, with opportunities for hybrid work and flexible hours
Growth Opportunities:
- Progression to a management or leadership role within the content design function
- Expansion into related fields, such as user experience (UX) design or product management
- Opportunities to work on high-impact projects and collaborate with cross-functional teams
ASSUMPTION: This role offers significant growth potential, given Mastercard's large size and diverse range of products and services.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art facilities and amenities
Office Location(s): 2000 Purchase St, Purchase, NY 10577, US; Chausee de Tervuren 198A, Waterloo, 1410, BE; 3 Fraser Street, Level 17, Duo Tower, Singapore, 189352, SG; and other global locations
Geographic Context:
- Dublin, Ireland, offers a vibrant and multicultural work environment, with a strong focus on technology and innovation
- The city is home to a thriving tech industry, with numerous multinational corporations and startups
- Dublin provides a high quality of life, with excellent education, healthcare, and cultural amenities
Work Schedule: Full-time, with opportunities for flexible hours and remote work
ASSUMPTION: The Dublin office offers a dynamic and international work environment, with opportunities to collaborate with colleagues from around the world.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- In-person or virtual interview with the content design team and other stakeholders
- Final interview with the Head of Content Design
- Background check and onboarding
Key Assessment Areas:
- Portfolio and work samples showcasing content design skills and experience
- Problem-solving and critical thinking skills
- Communication and collaboration skills
- Cultural fit and alignment with Mastercard's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant content design experience and skills
- Include a link to your portfolio or attach work samples that demonstrate your ability to create and maintain design and content infrastructure
- Prepare for behavioral and scenario-based interview questions that focus on your problem-solving, communication, and collaboration skills
- Research Mastercard's products, services, and company culture to show your enthusiasm and alignment with the organization's mission
ATS Keywords: Content Design, Research Skills, Communication, Collaboration, Information Architecture, Content Strategy, Microcopy, User Education, Data Analysis, Compliance, Design Tools, Customer-Centric Approach, Editing, Testing, Product Management, Cross-Functional Teamwork
ASSUMPTION: Mastercard's application process is competitive and thorough, with a focus on assessing candidates' skills, experience, and cultural fit.
🛠️ Tools & Technologies
- Figma and FigJam
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- Project management tools (e.g., Asana, Jira, Trello)
ASSUMPTION: Mastercard uses industry-standard tools and platforms, with a focus on collaboration and efficiency.
👔 Cultural Fit Considerations
Company Values:
- Doing the Right Thing
- Staying Curious
- Making it Happen
- One Team, One Family
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Agile and adaptable
- Customer-focused and user-centered
Self-Assessment Questions:
- How do you approach balancing strategic thinking with tactical execution in your content design work?
- Can you provide an example of a time when you advocated for a customer-centric approach in a previous role?
- How do you ensure that your content is compliant with relevant laws, regulations, and company policies?
ASSUMPTION: Mastercard values candidates who are curious, collaborative, and customer-focused, with a strong commitment to doing the right thing and making it happen.
⚠️ Potential Challenges
- Working in a large, global organization may present communication and collaboration challenges
- The role requires a strong understanding of the payments industry and its unique regulations and compliance requirements
- Balancing strategic and tactical content design responsibilities may be challenging for some candidates
- Mastercard's competitive application process may require multiple rounds of interviews and assessments
ASSUMPTION: These challenges can be overcome with strong communication, collaboration, and problem-solving skills, as well as a deep understanding of the payments industry and content design best practices.
📈 Similar Roles Comparison
- This role differs from other content design positions in its focus on the payments industry and global digital commerce
- Mastercard's large size and global presence offer unique opportunities for career growth and exposure to diverse projects and teams
- Compared to other senior content design roles, this position requires a strong balance of strategic thinking and tactical execution
ASSUMPTION: This role offers a unique combination of strategic and tactical content design responsibilities, with a focus on the global payments industry and digital commerce.
📝 Sample Projects
- Redesigning the user interface and user education materials for a new real-time payment solution
- Conducting user research to understand product comprehension and usability, and incorporating feedback into product design
- Analyzing content performance and using data to optimize product performance for a popular digital wallet
ASSUMPTION: These sample projects demonstrate the strategic and tactical content design responsibilities required for this role, with a focus on user-centered design and data-driven decision making.
❓ Key Questions to Ask During Interview
- Can you describe the content design team's structure and how this role fits within it?
- How does Mastercard support the professional development and career growth of its content designers?
- Can you provide an example of a recent content design project that had a significant impact on Mastercard's products or customers?
- How does Mastercard ensure that its content is compliant with relevant laws, regulations, and company policies?
- What is the typical work arrangement for this role, and how flexible is it?
ASSUMPTION: These interview questions help candidates better understand the role, the team, and the company, as well as assess their fit and potential for growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant content design experience and skills
- Prepare a portfolio or work samples that demonstrate your ability to create and maintain design and content infrastructure
- Prepare for behavioral and scenario-based interview questions that focus on your problem-solving, communication, and collaboration skills
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
