📌 Core Information
🔹 Job Title: Content Developer (Training Academy)
🔹 Company: AIA
🔹 Location: Cyberjaya, Malaysia
🔹 Job Type: On-site
🔹 Category: Insurance
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing comprehensive training materials for the Training Academy
- Collaborating with subject matter experts to ensure content accuracy and relevance
- Designing and implementing training programs aligned with industry standards
- Monitoring and evaluating training program effectiveness
- Staying updated on industry trends and regulatory changes
ASSUMPTION: This role requires strong collaboration, writing, and project management skills. Familiarity with the insurance industry is a plus but not required.
📋 Key Responsibilities
✅ Develop comprehensive training materials, including manuals, guides, e-learning modules, and presentations
✅ Collaborate with stakeholders to identify training needs and gaps
✅ Design and implement training programs aligned with the Training Academy's goals and industry standards
✅ Conduct briefing sessions, workshops, and webinars for trainers on training materials
✅ Repurpose training materials into knowledge documents and ensure their relevancy
✅ Monitor and evaluate the effectiveness of training programs, making necessary adjustments
✅ Stay updated on the latest trends, products, and regulations in the insurance industry
✅ Collaborate with trainers to explore the right training channels for content
✅ Provide coaching and feedback to trainers to enhance their performance and professional development
ASSUMPTION: This role involves a mix of creative and analytical work, requiring strong attention to detail and the ability to work independently and in a team.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Education, Communications, or a related discipline)
Experience: 2-5 years of experience in content development, training, or a related role
Required Skills:
- Excellent written and verbal communication skills in English
- Strong collaboration and stakeholder management skills
- Proven experience in developing comprehensive training materials
- Ability to work independently and manage multiple projects
- Familiarity with e-learning platforms and tools
- Knowledge of the insurance industry (desired but not required)
Preferred Skills:
- Bilingual or multilingual skills
- Experience with learning management systems (LMS)
- Certification in training and development (e.g., Certified Professional in Learning and Performance)
ASSUMPTION: While industry-specific knowledge is not required, a willingness to learn about the insurance industry is essential for success in this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Content Developer role in Malaysia, the estimated salary range is MYR 5,000 - 8,000 per month. This range may vary depending on experience and qualifications.
Benefits:
- Medical and dental insurance
- Retirement savings plan
- Life and disability insurance
- Employee assistance program
- Training and development opportunities
Working Hours: Full-time position with standard office hours (Monday - Friday, 9:00 AM - 5:30 PM). Occasional overtime may be required to meet project deadlines.
ASSUMPTION: The salary range provided is an estimate based on market research. Actual compensation may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: AIA is a leading pan-Asian life insurance group, providing life insurance, accident and health insurance, and wealth management solutions.
Company Size: AIA has over 10,000 employees globally, providing a large and diverse work environment.
Founded: AIA was founded in Shanghai in 1919 and has since grown into a market leader in Asia (ex-Japan).
Company Description:
- AIA is committed to helping its customers and the community live Healthier, Longer, Better Lives.
- The company offers a range of products and services, including life insurance, accident and health insurance, and savings plans.
- AIA has an extensive network of agents, partners, and employees across Asia, serving over 43 million individual policyholders and 16 million participating members of group insurance schemes.
Company Specialties:
- Life insurance
- Retirement planning
- Accident and health insurance
- Wealth management solutions
Company Website: https://www.aia.com/
ASSUMPTION: AIA's large size and extensive network provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring relevant experience and a strong skill set in content development and training.
Reporting Structure: The Content Developer reports directly to the Head of Training Academy and works closely with subject matter experts from various business and insurance operations teams.
Work Arrangement: This is an on-site role, requiring the candidate to be based in Cyberjaya, Malaysia. Occasional remote work may be considered based on project needs and management discretion.
Growth Opportunities:
- Progression to a senior content development or training role within AIA
- Expanding expertise in the insurance industry and related fields
- Potential opportunities to work on regional or global projects within AIA's pan-Asian network
ASSUMPTION: This role offers opportunities for professional growth and development within AIA's extensive network and the broader insurance industry.
🌍 Location & Work Environment
Office Type: AIA's Cyberjaya office is a modern, collaborative workspace designed to foster innovation and productivity.
Office Location(s): Cyberjaya, Malaysia
Geographic Context:
- Cyberjaya is a technology hub and a key component of Malaysia's Multimedia Super Corridor (MSC) initiative.
- The office is located in a bustling commercial area with easy access to public transportation, shopping, and dining options.
- Cyberjaya offers a mix of urban and suburban living, with nearby residential areas and recreational facilities.
Work Schedule: The work schedule is primarily Monday to Friday, with standard office hours. Occasional overtime may be required to meet project deadlines.
ASSUMPTION: The modern office environment and convenient location provide an ideal work-life balance for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- In-depth interview with the hiring manager and/or team members
- Final interview with the Head of Training Academy
- Background check and offer extension
Key Assessment Areas:
- Content development skills and experience
- Collaboration and stakeholder management abilities
- Industry knowledge and willingness to learn
- Problem-solving and project management skills
- Cultural fit and alignment with AIA's values
Application Tips:
- Tailor your resume to highlight relevant content development, training, and project management experience.
- Prepare examples of your previous work, such as training materials or e-learning modules, to showcase during the interview.
- Research AIA's mission, values, and industry to demonstrate your understanding and enthusiasm for the role.
- Prepare questions to ask the interviewer about the role, team, and company to show your interest and engagement.
ATS Keywords: Content development, training materials, e-learning, collaboration, stakeholder management, insurance industry, project management
ASSUMPTION: AIA's recruitment process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best match for the role and the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Articulate Storyline or similar e-learning authoring tools
- Learning management systems (LMS) such as SAP Litmos or Cornerstone OnDemand
- Project management tools like Asana, Trello, or Microsoft Project
ASSUMPTION: Familiarity with these tools is desired but not required. Training will be provided as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Integrity
- Respect
- Excellence
- One AIA
Work Style:
- Collaborative and inclusive
- Results-driven and focused on continuous improvement
- Adaptable and open to change
- Committed to professional development and growth
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you committed to delivering high-quality work and continuously improving your skills?
- Are you open to learning and adapting in a dynamic and changing work environment?
ASSUMPTION: AIA values a diverse and inclusive work environment, and candidates who demonstrate a strong cultural fit are more likely to succeed in the organization.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Balancing the needs and expectations of various stakeholders
- Keeping up with industry trends and regulatory changes
- Occasional overtime to meet project deadlines
ASSUMPTION: These challenges can be overcome with strong project management skills, effective communication, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other content development roles, this position offers a unique focus on training and development within the insurance industry.
- Unlike some content development roles, this position requires a strong understanding of training needs analysis and program design.
- Career progression in this role may lead to opportunities in senior content development, training, or related fields within AIA's extensive network.
ASSUMPTION: This role offers a unique blend of content development and training responsibilities, providing a strong foundation for career growth and development.
📝 Sample Projects
- Developing an e-learning module on a new insurance product for agents and advisors
- Creating a comprehensive training manual for new hires in the underwriting department
- Designing and implementing a training program to enhance customer service skills for front-line staff
ASSUMPTION: These sample projects illustrate the diverse range of content development and training responsibilities in this role.
❓ Key Questions to Ask During Interview
- What are the most pressing training needs in the organization, and how will this role address them?
- How does the Training Academy collaborate with other departments and teams within AIA?
- What opportunities are there for professional development and growth within the Training Academy and AIA more broadly?
- How does AIA support work-life balance for its employees?
- What are the key priorities for this role in the first 90 days?
ASSUMPTION: Asking thoughtful and relevant questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant content development, training, and project management experience
- Prepare examples of your previous work, such as training materials or e-learning modules, to showcase during the interview
- Research AIA's mission, values, and industry to demonstrate your understanding and enthusiasm for the role
- Prepare questions to ask the interviewer about the role, team, and company to show your interest and engagement
- Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
