- Bilingual Communication: Fluency in English and French is required for this role, as you'll be working with clients from both Canada and the United States.
- Customer Service: Editors will be the primary point of contact for clients, providing excellent service and support throughout the distribution process.
- Content Creation & Editing: You'll be responsible for editing and formatting press releases, ensuring they meet Cision's quality standards and client expectations.
- Team Collaboration: This role requires strong collaboration skills, as you'll be working closely with other departments to ensure client needs are met.
- Problem-Solving: Editors must be able to multitask, prioritize, and solve problems efficiently to meet deadlines and maintain high customer satisfaction.
ASSUMPTION: This role may require occasional overtime and holiday coverage based on business needs.
📋 Key Responsibilities
- Customer Service:
- Provide excellent customer service via phone and email, responding efficiently to client inquiries and maintaining high customer satisfaction.
- Set up and confirm orders submitted for distribution, including vetting content for acceptability, reviewing and confirming order details with clients, and providing effective communication to support clients through the distribution process.
- Be the point of resolution whenever possible and educate clients on PR Newswire products, services, and procedures.
- Meet or exceed activity metrics as assigned.
- Content Creation & Editing:
- Receive press releases from clients, format them, and ensure their timely and accurate distribution to media and other recipients while adhering to Cision's standards and objectives.
- Confirm that the sender is authorized to distribute press releases on behalf of their organization.
- Ensure the content of press releases complies with Cision's content acceptability guidelines.
- Provide recommendations to clients on content best practices, SEO, and additional product solutions to maximize the reach of their press releases.
- Format images and videos, ensure the functionality of links within press releases, and coordinate with international affiliates for global distribution.
- Internal Collaboration:
- Form successful internal partnerships with other departments (Finance, Technology, Sales, Product) to improve the ability to support customer needs.
- Coordinate with the Sales team to validate contract details and discounts, and with the Comptability team to address billing inquiries.
- Collaborate with the Multimedia team to coordinate multimedia projects and with the Product team to discuss service offerings.
ASSUMPTION: This role may require occasional overtime and holiday coverage based on business needs.
🎯 Required Qualifications
- Education: High school diploma or equivalent, with a focus on journalism, communications, or a related field.
- Experience: At least 1 year of experience in content creation, customer service, or a related field.
- Required Skills:
- Fluency in English and French (bilingual)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of SEO and content best practices
- Strong communication, interpersonal, and problem-solving skills
- Ability to multitask, prioritize, and work efficiently under pressure
- Familiarity with PowerPoint, Canva, and public speaking (a plus)
- Preferred Skills:
- Knowledge of HTML, Acrobat, and Photoshop
- Experience or training in sales or marketing
- Familiarity with Salesforce and other proprietary platforms and databases
ASSUMPTION: While not explicitly stated, having a basic understanding of the Canadian media landscape and familiarity with media relations best practices would be beneficial for this role.
💰 Compensation & Benefits
- Salary Range: CAD 35,000 - 45,000 per year (based on industry standards for entry-level content editor roles in Toronto and Montréal)
- Benefits:
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company matching
- Employee assistance program
- Generous time off (vacation, sick, and holiday leave)
- Professional development opportunities
- Employee discounts on Cision products and services
- Working Hours: Full-time (37.5 hours per week), with flexible scheduling options for hybrid work arrangement.
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level content editor roles in Toronto and Montréal. Actual compensation may vary based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
- Industry: Public Relations and Communications Services
- Company Size: 1,001-5,000 employees
- Founded: 1956 (as Cision); acquired by GTCR in 2014
- Company Description: Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. They empower PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data-driven world.
- Company Specialties: PR software, social media software, global insights, and GR & PAC software
📊 Role Analysis
- Career Level: Entry-level (0-2 years)
- Reporting Structure: This role reports directly to the Customer Content Services team lead.
- Work Arrangement: Hybrid (on-site and remote work arrangement, with specific office days required)
- Growth Opportunities:
- Career progression and personal growth opportunities within the role
- Potential for internal promotions and career advancement within Cision's global organization
ASSUMPTION: This role offers opportunities for career growth and development within Cision's global organization, with potential for internal promotions and career advancement.
🌍 Location & Work Environment
- Office Type: Hybrid (on-site and remote work arrangement)
- Office Location(s): 300 S Riverside Plaza, Chicago, Illinois, 60606, US (global headquarters); 16-22 Baltic Street West, London, EC1Y 0UL, GB (European headquarters); Pursimiehenkatu 29 - 31 A, Helsinki, 00150, FI (Nordic headquarters)
- Geographic Context: Toronto and Montréal are multicultural, bilingual cities with vibrant tech industries and strong job markets.
- Work Schedule: Flexible scheduling options for hybrid work arrangement, with specific office days required.
ASSUMPTION: While the global headquarters are located in Chicago, Illinois, this role is based in Toronto, Ontario, or Montréal, Quebec, with a hybrid work arrangement that requires specific office days.
💼 Interview & Application Insights
- Typical Process:
1. Online application submission
2. Phone or video screening (if applicable)
3. In-depth phone or video interview with the hiring manager
4. Final round interview with the team lead or other stakeholders
5. Background check and reference check (if applicable)
6. Job offer and onboarding
- Key Assessment Areas:
- Communication skills (both written and verbal)
- Customer service aptitude
- Problem-solving abilities
- Technical skills (Microsoft Office Suite, SEO, content best practices)
- Cultural fit and alignment with Cision's values
- Application Tips:
1. Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
2. Showcase your bilingual communication skills and any relevant industry experience.
3. Prepare examples of your content creation and editing work, as well as any customer service or problem-solving scenarios.
4. Research Cision's products and services to demonstrate your understanding of the role and the company.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Salesforce (CRM)
- PR Newswire proprietary platforms and databases
- HTML, Acrobat, and Photoshop (a plus)
- Canva (for graphic design tasks, if applicable)
👔 Cultural Fit Considerations
- Company Values: Cision's core values include curiosity, collaboration, innovation, and a commitment to helping employees grow and succeed.
- Work Style: Cision fosters a hybrid work environment that combines on-site and remote work, with a focus on flexibility, teamwork, and results-driven performance.
- Self-Assessment Questions:
1. How do you stay curious and continue to learn in a fast-paced, dynamic work environment?
2. Describe your experience working in a hybrid or remote team setting, and how you maintain productivity and collaboration.
3. How do you approach problem-solving and innovation in your daily work?
ASSUMPTION: Cision values employees who are curious, collaborative, and committed to driving innovation and success within the company.
⚠️ Potential Challenges
- Language Barrier: While this role requires bilingual communication skills, there may be occasional language barriers when working with clients or internal teams.
- Time Zone Differences: As Cision has global offices, you may need to collaborate with team members in different time zones, which may require flexible scheduling.
- Workload Fluctuations: The volume of work may fluctuate based on client demands and project deadlines, requiring adaptability and strong time management skills.
📈 Similar Roles Comparison
- Content Editor vs. Copyeditor: While both roles involve editing and refining content, content editors focus more on formatting, distribution, and client communication, whereas copyeditors focus primarily on grammar, style, and accuracy.
- Industry-Specific Context: Content editors in the PR and communications industry may need to understand media relations best practices, industry trends, and relevant news cycles.
- Career Path Comparison: Content editors may progress to senior editor, team lead, or management roles, while copyeditors may advance to senior copyeditor, team lead, or editorial management positions.
📝 Sample Projects
1. Editing and formatting a press release for a tech startup announcing a new product launch, ensuring it meets Cision's quality standards and SEO best practices.
2. Collaborating with the multimedia team to create a visually appealing infographic to accompany a client's press release, using Canva or similar design tools.
3. Coordinating with international affiliates to distribute a press release in multiple languages and time zones, ensuring it reaches the client's target audience effectively.
💡 Key Questions to Ask During Interview
1. How does the team support each other to ensure client satisfaction and high-quality content distribution?
2. What are the most common challenges faced by content editors in this role, and how can they be addressed effectively?
3. How does the company measure and track the success of content editors, and what opportunities are there for professional growth and development?
4. What are the most rewarding aspects of working as a content editor at Cision, according to current team members?
5. How does Cision support work-life balance for employees working in a hybrid or remote setting?
ASSUMPTION: Asking thoughtful, relevant questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
1. Submit your application through the [Cision careers portal](https://www.cision.com/careers/).
2. Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
3. Prepare examples of your content creation and editing work, as well as any customer service or problem-solving scenarios.
4. Research Cision's products and services to demonstrate your understanding of the role and the company.
5. Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role.
⚠️ Disclaimer
This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
