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Content Management Analyst

Wolters Kluwer
Full-time
On-site
Wichita, Kansas, United States
πŸ“Š Marketing Analyst

πŸ“Œ Core Information

πŸ”Ή Job Title: Content Management Analyst II

πŸ”Ή Company: Wolters Kluwer

πŸ”Ή Location: Wichita, Kansas, United States (Remote)

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Information Services

πŸ”Ή Date Posted: April 10, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Analyzing and designing Federal and State tax forms
  • Developing assigned tax forms using proprietary software
  • Conducting product testing and debugging
  • Addressing customer issues and compliance projects

ASSUMPTION: This role requires a strong understanding of tax law and processes, as well as the ability to learn and use proprietary software for tax form development.

πŸ“‹ Key Responsibilities

βœ… Research and analyze Federal and State tax code, master tax guide, tax regulations, rules, and workflows to design and develop assigned tax forms

βœ… Design the complete user experience for all assigned forms, including layouts, input, calculations, help screens, e-Filing, and print functionality

βœ… Design and edit the input content and government tax form output

βœ… Code assigned tax forms using proprietary development software

βœ… Conduct product testing and debugging of tax programs to ensure accuracy and complete functionality

βœ… Review and resolve escalated customer issues for assigned products

βœ… Research and initiate compliance and enhancement projects

βœ… Develop and maintain a deep understanding of products, customers, and the industry by attending regularly scheduled internal training sessions

βœ… Participate in organizational activities and special projects

βœ… Independently pursue professional development activities

βœ… Proactively gather project and enhancement requirements from various sources

ASSUMPTION: This role involves a mix of independent work and collaboration with the team to ensure the accuracy and functionality of tax forms.

🎯 Required Qualifications

Education: Bachelor’s or Master’s Degree in Accounting or related field

Experience: Two or more years of income tax preparation experience within a public accounting firm or corporate tax department using commercial tax software

Required Skills:

  • Knowledge of tax law and tax filing processes
  • Strong analytical and problem-solving skills
  • Ability to manage time and company resources effectively
  • Strong multitasking skills
  • Experience using Microsoft Office Suite (Excel, Word, Outlook)

Preferred Skills:

  • Experience using Axcess or ProSystem fx tax software
  • Experience in commercial tax software development

ASSUMPTION: While experience with specific tax software is preferred, Wolters Kluwer will provide training on their proprietary software.

πŸ’° Compensation & Benefits

Salary Range: $55,000 - $70,000 per year (Based on industry standards for similar roles and experience levels)

Benefits:

  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (vacation, sick, and holidays)
  • Employee assistance program
  • Tuition reimbursement

Working Hours: Full-time, Monday - Friday, 8:30 AM - 5:00 PM (with a 30-minute lunch break)

ASSUMPTION: Salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Wolters Kluwer operates in the information services industry, providing expert solutions that combine deep domain knowledge with specialized technology and services.

Company Size: Wolters Kluwer is a large company with over 10,000 employees worldwide, offering a structured work environment with ample opportunities for growth and development.

Founded: Wolters Kluwer was founded in 1836 and has since grown into a global leader in professional information, software solutions, and services.

Company Description:

  • Wolters Kluwer helps customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
  • The company serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
  • Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands.

Company Specialties:

  • Software tools and digital information
  • Workflow solutions
  • Mobile and point-of-use applications
  • High-quality content across multiple professional markets

Company Website: www.wolterskluwer.com

ASSUMPTION: Wolters Kluwer's extensive global presence and diverse range of products and services offer employees numerous opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: This role is suitable for early to mid-career professionals with 2-5 years of experience in income tax preparation.

Reporting Structure: The Content Management Analyst II will report directly to the Content Management Manager.

Work Arrangement: This role is on-site, with regular office hours from Monday to Friday.

Growth Opportunities:

  • Advancement to senior roles within the Content Management team
  • Expansion into other areas of the business, such as software development or product management
  • Opportunities for professional development and training

ASSUMPTION: With Wolters Kluwer's emphasis on professional development and growth, there are ample opportunities for career advancement within the organization.

🌍 Location & Work Environment

Office Type: Wolters Kluwer's Wichita office is a modern, professional environment with collaborative workspaces and state-of-the-art technology.

Office Location(s): 9111 E Douglas Ave, Wichita, KS 67207, United States

Geographic Context:

  • Wichita is the largest city in Kansas, with a population of approximately 390,000 people.
  • The city offers a mix of urban and suburban living, with a variety of neighborhoods and housing options.
  • Wichita has a humid subtropical climate, with hot summers and cold winters.

Work Schedule: The work schedule for this role is Monday - Friday, 8:30 AM - 5:00 PM, with a 30-minute lunch break.

ASSUMPTION: Wolters Kluwer's Wichita office provides a collaborative and supportive work environment, with ample opportunities for professional growth and development.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume submission
  • Phone or video screen with the hiring manager
  • In-person or virtual interview with the Content Management Manager and a team member
  • Final interview with the Director of Content Management
  • Job offer and onboarding

Key Assessment Areas:

  • Tax law knowledge and understanding of tax filing processes
  • Analytical and problem-solving skills
  • Ability to learn and use proprietary software for tax form development
  • Customer service and issue resolution skills

Application Tips:

  • Highlight relevant tax law experience and any exposure to commercial tax software
  • Tailor your resume to emphasize skills and experiences related to the key responsibilities of the role
  • Prepare for behavioral interview questions that focus on problem-solving, customer service, and teamwork

ATS Keywords: Tax law, tax filing processes, analytical skills, problem-solving, proprietary software, customer service, issue resolution

ASSUMPTION: Wolters Kluwer's application process is designed to assess candidates' technical skills and cultural fit, with a focus on problem-solving, customer service, and teamwork.

πŸ› οΈ Tools & Technologies

  • Proprietary tax form development software (training provided)
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Tax law research tools and resources

ASSUMPTION: Wolters Kluwer will provide training on their proprietary tax form development software, as well as any other tools or technologies required for the role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centric
  • Expertise
  • Innovation
  • Performance-driven
  • Respect

Work Style:

  • Collaborative and team-oriented
  • Focused on continuous learning and improvement
  • Results-driven and accountable
  • Adaptable and responsive to change

Self-Assessment Questions:

  • How do you stay up-to-date with changes in tax law and regulations?
  • Can you describe a time when you had to learn a new software or tool to complete a project?
  • How do you prioritize and manage multiple tasks and projects simultaneously?

ASSUMPTION: Wolters Kluwer values employees who are customer-focused, innovative, and committed to continuous learning and improvement.

⚠️ Potential Challenges

  • Keeping up with frequent changes in tax law and regulations
  • Learning and mastering proprietary tax form development software
  • Managing multiple projects and deadlines simultaneously
  • Addressing complex customer issues and escalations

ASSUMPTION: These challenges can be overcome through a strong commitment to continuous learning, effective time management, and a customer-centric mindset.

πŸ“ˆ Similar Roles Comparison

  • Compared to other Content Management roles, this position places a greater emphasis on tax law knowledge and experience with commercial tax software
  • In the information services industry, this role is similar to other positions focused on product development and customer support
  • Career progression in this role may involve moving into senior content management positions or expanding into other areas of the business, such as software development or product management

ASSUMPTION: This role offers a unique blend of technical and customer-focused responsibilities, with ample opportunities for career growth and development.

πŸ“ Sample Projects

  • Developing a new tax form for a specific state or municipality
  • Updating existing tax forms to reflect changes in tax law or regulations
  • Conducting user acceptance testing for a new tax form or update
  • Researching and implementing enhancements to improve the user experience for assigned tax forms

ASSUMPTION: These sample projects illustrate the range of responsibilities and tasks associated with the Content Management Analyst II role at Wolters Kluwer.

❓ Key Questions to Ask During Interview

  • Can you describe the training process for learning the proprietary tax form development software?
  • How does the Content Management team collaborate with other departments, such as software development and customer support?
  • What opportunities are there for professional development and growth within the Content Management team and the wider organization?
  • How does Wolters Kluwer support work-life balance for its employees?
  • Can you describe a typical day or week in the life of a Content Management Analyst II?

ASSUMPTION: These questions are designed to provide insight into the day-to-day responsibilities, work environment, and growth opportunities associated with the Content Management Analyst II role at Wolters Kluwer.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant tax law experience and any exposure to commercial tax software
  • Prepare for behavioral interview questions that focus on problem-solving, customer service, and teamwork
  • Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.