Content Management Operations Senior Manager

📌 Core Information

🔹 Job Title: Content Management Operations Senior Manager

🔹 Company: Genentech

🔹 Location: South San Francisco, CA (Remote OK for US candidates outside the Bay Area)

🔹 Job Type: Full-Time

🔹 Category: Digital Experience

🔹 Date Posted: May 12, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK (US candidates outside the Bay Area)

🚀 Job Overview

Key aspects of this role include:

• Leading transformative change in content management operations
• Integrating advanced technology with strategic vision
• Driving impact at scale across marketing, customer engagement, medical affairs, and public affairs
• Collaborating with cross-functional teams to define omnichannel solutions
• Accelerating, connecting, and enabling digital solutions for enhanced patient and customer experiences

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of content management and digital operations.

📋 Key Responsibilities

✅ Develop and implement content workflows, standards, and best practices

✅ Manage content workflows, maintain system hygiene, ensure proper tagging and version control

✅ Support content reuse and translation operations

✅ Collaborate with content product teams, production partners, and cross-functional business partners

✅ Monitor content process adoption, usage, and compliance

✅ Support cross-functional stakeholders and partners in understanding and adopting existing processes

✅ Comply with all laws, regulations, and policies that govern the conduct of Genentech activities

✅ Work with cross-functional partners to design, implement, and track content operations metrics and KPIs

✅ Develop, maintain, and coordinate with partners all Content Management and Review Operations documents/resources

✅ Support Corrective Action Plans (CAPs) required from content-related HCO audits and other compliance-related processes

ASSUMPION: This role requires strong project management, communication, and stakeholder engagement skills.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., English, Communications, Journalism, Library Science, Information Science, Information Systems, Marketing Operations)

Experience: 5 years of experience in professional roles focused on content/digital asset management, content or marketing operations, content review/approval, compliance, and/or governance

Required Skills:

• Proven experience in operations management of content and digital asset management capabilities for multi/omnichannel environments
• Strong understanding of related concepts such as regulatory compliance, modularized content, taxonomies, metadata
• 2 years experience using Veeva Vault PromoMats (VVPM)

Preferred Skills:

• Knowledge of marketing lifecycle/practices including therapeutic areas, brand ecosystems, and agency operations
• Expertise in creating job aids, process/system documentation, and related communications
• Adaptive and agile mindset with a commitment to continuous process improvement
• Program/project management experience
• Advanced communication skills, with proven ability to collaborate with enterprise stakeholders across functions and levels
• Familiarity with MLR (medical, legal, regulatory) review processes/workflows

ASSUMPTION: Candidates with experience in healthcare, pharmaceutical, or biotech industries will have a strong advantage.

💰 Compensation & Benefits

Salary Range: $137,900 - $256,100 per year (based on the primary location of South San Francisco, CA)

Benefits:

• Discretionary annual bonus based on individual and Company performance
• Benefits detailed at this link

Working Hours: Full-time position with standard business hours

ASSUMPTION: The salary range provided is an estimate based on the primary location and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Biotechnology Research

Company Size: 10,001+ employees

Founded: 1976

Company Description:

• Genentech is a leading biotechnology company that discovers, develops, manufactures, and commercializes medicines to treat patients with serious or life-threatening medical conditions.
• The company is committed to pursuing groundbreaking science to deliver transformative medical advances to patients.
• Genentech is a wholly owned subsidiary of the Roche Group, headquartered in South San Francisco, California.

Company Specialties:

• Oncology
• Immunology
• Disorders of Tissue Growth and Repair
• Neuroscience and Infectious Disease
• Metabolism
• and Ophthalmology

Company Website: www.gene.com

ASSUMPTION: Genentech is a well-established company with a strong focus on innovation and patient care.

📊 Role Analysis

Career Level: Senior Manager

Reporting Structure: This role reports directly to the Executive Director - Content Suite Lead

Work Arrangement: This role is based in South San Francisco, CA, but a remote work option will be considered for US candidates who live outside of the Bay Area

Growth Opportunities:

• Potential to grow into a leadership role within the Content Management Operations team
• Opportunities to work on high-impact projects and collaborate with cross-functional teams
• Chance to develop and implement strategic initiatives that drive operational excellence

ASSUMPTION: This role offers significant growth potential for the right candidate.

🌍 Location & Work Environment

Office Type: On-site office with remote work option for eligible candidates

Office Location(s): South San Francisco, CA

Geographic Context:

• The Bay Area offers a diverse range of cultural, recreational, and culinary experiences
• The region is known for its mild Mediterranean climate, with cool summers and mild winters
• The Bay Area is home to numerous tech companies and startups, providing ample networking opportunities

Work Schedule: Standard business hours with flexibility for the right candidate

ASSUMPTION: The Bay Area offers a dynamic and vibrant work environment with numerous opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site or virtual interview with the team
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills and strategic mindset
• Leadership and team management abilities
• Expertise in content management and digital operations
• Communication and stakeholder engagement skills
• Adaptability and agility in a fast-paced environment

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Be prepared to discuss your experience with content management, digital operations, and relevant tools
• Showcase your ability to lead and manage cross-functional teams
• Demonstrate your understanding of the healthcare industry and regulatory compliance
• Follow up with the hiring manager after your interview to express your interest in the role

ATS Keywords: Content Management, Digital Asset Management, Operations Management, Project Management, Communication Skills, Process Improvement, Veeva Vault PromoMats, Cross-Functional Collaboration, Training, Metrics Tracking, Content Review, Agile Mindset, Regulatory Compliance, Content Workflow, Stakeholder Engagement

ASSUMPTION: The interview process at Genentech is designed to assess the candidate's skills, experience, and cultural fit for the role.

🛠️ Tools & Technologies

• Veeva Vault PromoMats (VVPM)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, JIRA, Trello)
• Content management systems (e.g., Adobe Experience Manager, Sitecore, Contentful)
• Collaboration tools (e.g., Microsoft Teams, Slack)

ASSUMPTION: The required tools and technologies for this role may evolve over time as the company's digital landscape changes.

👔 Cultural Fit Considerations

Company Values:

• Patients First
• Integrity
• Collaboration
• Innovation
• Quality

Work Style:

• Dynamic and fast-paced environment
• Cross-functional collaboration and teamwork
• Focus on operational excellence and continuous improvement
• Data-driven decision-making and analytics
• Agile and adaptable mindset

Self-Assessment Questions:

• How do you ensure that patient needs are at the forefront of your decision-making?
• Can you provide an example of a time when you drove operational excellence through process improvement?
• How do you approach working with cross-functional teams to achieve common goals?

ASSUMPTION: Candidates who align with Genentech's values and work style will be a strong fit for this role.

⚠️ Potential Challenges

• Managing multiple stakeholders and competing priorities
• Keeping up with the fast-paced evolution of digital technologies and tools
• Balancing operational efficiency with regulatory compliance
• Working in a dynamic and sometimes ambiguous work environment
• Managing remote team members and fostering a collaborative culture

ASSUMPTION: These challenges require strong leadership, communication, and adaptability skills to overcome.

📈 Similar Roles Comparison

• This role is unique in its focus on content management operations within the biotechnology industry
• Compared to other content management roles, this position requires a deeper understanding of regulatory compliance and healthcare industry-specific context
• Career path for this role may lead to leadership positions within content management or related fields

ASSUMPTION: This role offers a unique blend of operational, strategic, and industry-specific responsibilities.

📝 Sample Projects

• Developing and implementing a new content workflow for a high-profile product launch
• Streamlining the content review and approval process to improve speed to market
• Collaborating with cross-functional teams to create a comprehensive content strategy for a new therapeutic area

ASSUMPTION: These sample projects demonstrate the strategic and operational aspects of the role.

❓ Key Questions to Ask During Interview

• How does this role contribute to the company's overall mission and patient impact?
• What are the biggest challenges facing the Content Management Operations team currently, and how can this role help address them?
• How does the company support the professional growth and development of its employees?
• What is the team's approach to collaboration and cross-functional partnerships?
• How does the company ensure the security and compliance of its content management systems?

ASSUMPTION: These questions will help you better understand the role, team dynamics, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for your interview by researching Genentech, understanding the role's responsibilities, and practicing common interview questions
• Follow up with the hiring manager after your interview to express your interest in the role
• If selected, complete the background check and onboarding process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.