Content Management Specialist

📌 Core Information

🔹 Job Title: Content Management Specialist

🔹 Company: TEKsystems

🔹 Location: West Des Moines, IA, United States

🔹 Job Type: Hybrid (On-site & Remote)

🔹 Category: Marketing & Communications

🔹 Date Posted: April 8, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site with remote flexibility

🚀 Job Overview

Key aspects of this role include:

• Managing and executing content publishing tasks for a financial services client
• Building disclosures for customer offers and promotions
• Learning and utilizing branch applications and content management systems
• Testing content in various applications to ensure quality and accuracy
• Collaborating with a cross-functional marketing campaign team

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work independently while also collaborating effectively with team members.

📋 Key Responsibilities

✅ Manage and execute content publishing tasks, including scheduling and deployment

✅ Build disclosures for customer offers and promotions using provided templates and guidelines

✅ Learn and utilize branch applications and content management systems (e.g., SDL Tridion) to create and publish content

✅ Test content in various applications (e.g., ATMs, online banking, mobile banking) to ensure functionality and accuracy

✅ Read, understand, and follow detailed documentation and step-by-step processes to maintain consistency and compliance

✅ Troubleshoot and resolve content-related issues that may arise during the publishing process

ASSUMPTION: While this role does not involve writing content, strong communication skills are essential for understanding and interpreting client requirements and ensuring accurate content delivery.

🎯 Required Qualifications

Education: High school diploma or equivalent required; associate's or bachelor's degree in marketing, communications, or a related field preferred

Experience: 0-2 years of experience in content management, marketing, or a related field

Required Skills:

• Process documentation and management
• Content management and publishing
• Quality assurance and testing
• Attention to detail and strong organizational skills
• Basic understanding of banking products and services
• Experience with content management systems (e.g., SDL Tridion, Adobe Experience Manager)

Preferred Skills:

• Experience with banking or financial services industry
• Familiarity with Agile or Scrum methodologies
• Basic knowledge of HTML and CSS

ASSUMPTION: Candidates with experience in a similar role or a strong background in content management will be well-suited for this position.

💰 Compensation & Benefits

Salary Range: $40.63 - $40.63 per hour. This is an entry-level position, and the salary range is competitive with industry standards for similar roles in the West Des Moines, IA area.

Benefits:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance (voluntary life and AD&D for the employee and dependents)
• Short and long-term disability insurance
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)

Working Hours: Full-time, Monday-Friday, with some flexibility for remote work

ASSUMPTION: The salary range provided is an hourly rate and may vary based on the candidate's experience and qualifications. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

📌 Applicant Insights

🔍 Company Context

Industry: TEKsystems is a leading provider of IT services, talent services, and real-world application, helping clients activate ideas and solutions to take advantage of a new world of opportunity. They work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

Company Size: TEKsystems is a large company with over 10,000 employees, providing ample opportunities for career growth and development.

Founded: TEKsystems was founded in 1983 and has since grown to become a global leader in its industry.

Company Description:

• TEKsystems helps clients activate ideas and solutions to take advantage of a new world of opportunity
• They provide IT services, talent services, and real-world application to drive business transformation
• TEKsystems is a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500

Company Specialties:

• IT Services
• IT Talent Management Expertise
• Staffing Services
• Digital Services
• Advisory Services
• Co-led Services
• Enterprise Services
• DevOps and Automation
• Risk & Security
• Cloud Enablement and Migration
• Enterprise Applications
• Telecom Design and Implementation
• and Technology Operations

Company Website: www.teksystems.com

ASSUMPTION: TEKsystems' large size and extensive client base provide ample opportunities for career growth and exposure to diverse projects and industries.

📊 Role Analysis

Career Level: This is an entry-level position, ideal for candidates with limited experience seeking to establish a career in content management or a related field.

Reporting Structure: The Content Management Specialist will report to the Marketing Campaign Manager and collaborate with cross-functional teams, including marketing, design, and IT.

Work Arrangement: This is a hybrid position, requiring on-site work in West Des Moines, IA, with remote flexibility for some tasks.

Growth Opportunities:

• Developing expertise in content management and related skills
• Expanding knowledge of the banking and financial services industry
• Gaining experience working with diverse teams and clients
• Potential opportunities for advancement within TEKsystems or its parent company, Allegis Group

ASSUMPTION: The entry-level nature of this role provides an excellent opportunity for candidates to gain valuable experience and build a strong foundation for their career in content management.

🌍 Location & Work Environment

Office Type: TEKsystems' West Des Moines, IA office is a modern, collaborative workspace designed to foster productivity and innovation.

Office Location(s): 7437 Race Road, Hanover, MD 21076, US (headquarters); Western Road, Maxis 2, Bracknell, Berkshire RG12 1RT, GB (European headquarters); Taikoo Place, 979 Kings Road, Level 18, Cambridge House, Quarry Bay, Hong Kong, HK (Asian headquarters)

Geographic Context:

• West Des Moines, IA is a suburban city located west of Des Moines, the state capital
• The area offers a mix of urban and suburban living, with easy access to outdoor recreation, cultural attractions, and a vibrant food scene
• TEKsystems' West Des Moines office is conveniently located near major highways and offers ample parking

Work Schedule: Full-time, Monday-Friday, with some flexibility for remote work

ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote flexibility, catering to various work preferences and needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a recruiter
• Technical assessment or case study (if applicable)
• In-person or video interview with the hiring manager and/or team members
• Background check and offer extension

Key Assessment Areas:

• Content management and publishing skills
• Attention to detail and quality assurance
• Problem-solving and troubleshooting abilities
• Communication and collaboration skills
• Cultural fit and alignment with TEKsystems' values

Application Tips:

• Tailor your resume to highlight relevant skills and experiences, such as content management, publishing, and quality assurance
• Prepare for behavioral interview questions that focus on problem-solving, collaboration, and adaptability
• Research TEKsystems and the financial services industry to demonstrate your enthusiasm and understanding of the role

ATS Keywords: Content management, publishing, quality assurance, testing, banking, financial services, SDL Tridion, Adobe Experience Manager, process documentation, attention to detail, organizational skills

ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring team and the volume of applicants.

🛠️ Tools & Technologies

• SDL Tridion (preferred content management system)
• Adobe Experience Manager (alternative content management system)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Jira, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with the preferred content management system (SDL Tridion) is not required, as training will be provided to the successful candidate.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Accountability
• Teamwork
• Expertise
• Innovation
• Client focus

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and detail-oriented
• Strong communication and interpersonal skills

Self-Assessment Questions:

• Do I possess strong organizational skills and attention to detail?
• Am I comfortable working independently and collaboratively in a fast-paced environment?
• Do I have a strong interest in the banking and financial services industry?
• Am I eager to learn and adapt to new tools and processes?

ASSUMPTION: TEKsystems values a diverse and inclusive workforce, and candidates from all backgrounds are encouraged to apply.

⚠️ Potential Challenges

• Managing multiple content publishing tasks and deadlines simultaneously
• Adapting to new tools and processes, such as SDL Tridion or other content management systems
• Working with a diverse range of clients and stakeholders, each with their unique requirements and expectations
• Navigating a large, fast-paced organization with a complex structure

ASSUMPTION: The entry-level nature of this role may present some challenges, but it also offers ample opportunities for learning, growth, and development.

📈 Similar Roles Comparison

• Content Manager vs. Content Management Specialist: While both roles involve managing content, the Content Manager position may have more strategic and planning responsibilities, whereas the Content Management Specialist focuses more on day-to-day content execution and publishing
• Industry-specific context: This role is specific to the financial services industry, with a focus on banking products and services. Candidates with experience in a similar industry may find the role more familiar and easier to transition into
• Career path comparison: This role can serve as a stepping stone to more senior content management positions, such as Content Manager, Content Strategist, or even Marketing Manager, depending on the candidate's interests and career goals

ASSUMPTION: The specific responsibilities and requirements of this role may vary depending on the client and project, but the core focus on content management and publishing remains consistent.

📝 Sample Projects

• Creating and publishing customer offers and promotions for various banking products, such as checking accounts, savings accounts, and credit cards
• Developing and testing content for ATMs, online banking, and mobile banking platforms to ensure consistency and accuracy
• Collaborating with cross-functional teams to create and publish marketing materials, such as brochures, flyers, and email campaigns

ASSUMPTION: The specific projects and tasks assigned to the Content Management Specialist may vary depending on the client and project requirements.

❓ Key Questions to Ask During Interview

• Can you describe the typical workflow for content publishing in this role?
• How does this role collaborate with other teams, such as design and IT?
• What opportunities are there for professional development and growth within TEKsystems?
• How does this role support the overall marketing strategy for the client?
• What is the expected timeline for onboarding and training for this position?

ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume to highlight relevant skills and experiences, such as content management, publishing, and quality assurance
• Prepare a cover letter that explains your interest in the role and how your skills and experiences make you a strong fit
• If applicable, prepare examples or a portfolio showcasing your content management and publishing skills
• Follow up with the recruiter or hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.