Content Marketing Manager

📌 Core Information

🔹 Job Title: Content Marketing Manager

🔹 Company: Decagon

🔹 Location: San Francisco, CA

🔹 Job Type: Full-Time

🔹 Category: Marketing

🔹 Date Posted: June 21, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and executing content that supports all stages of the buyer journey
• Translating complex AI concepts into accessible, compelling narratives
• Collaborating cross-functionally with product, design, and sales to prioritize high-impact content
• Leveraging performance data and AI tools to optimize and scale content production

ASSUMPTION: This role requires a strong understanding of AI and SaaS, as well as exceptional writing skills to translate technical concepts into engaging content.

📋 Key Responsibilities

✅ Develop and execute content that supports all stages of the buyer journey, from awareness to decision

✅ Translate complex AI concepts into accessible, compelling narratives

✅ Collaborate cross-functionally with product, design, and sales to prioritize high-impact content

✅ Leverage performance data and AI tools to optimize and scale content production

ASSUMPTION: This role requires strong project management skills to balance multiple content projects and deadlines.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Journalism, English, or a related field

Experience: 5+ years of content marketing experience in AI, SaaS, or B2B tech

Required Skills:

• Proven ability to write fluently across formats, from whitepapers to landing pages
• Strong technical writing skills to explain complex AI concepts to non-technical audiences
• Experience using content performance metrics to guide and refine content strategy
• Ability to create content for customer experience, product, or engineering roles

Preferred Skills:

• Experience writing about conversational AI or customer experience platforms
• Proven track record of developing promotion plans that drive pipeline and lead generation

ASSUMPTION: Candidates with experience in AI or SaaS content marketing will have a significant advantage in this role.

💰 Compensation & Benefits

Salary Range: $150,000 - $180,000 + equity

Benefits:

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners, and snacks in the office
• Equity

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is based on industry standards for content marketing managers with 5-10 years of experience in AI or SaaS.

📌 Applicant Insights

🔍 Company Context

Industry: Decagon operates in the Software Development industry, focusing on AI agents and conversational AI.

Company Size: Decagon is a mid-sized company with 51-200 employees, providing a collaborative and dynamic work environment.

Founded: Decagon was founded in 2021 and has since grown to partner with industry leaders like Hertz, Eventbrite, and Duolingo.

Company Description:

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience.
• Their AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
• Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the founders of Box, Airtable, Rippling, Okta, and more.

Company Specialties:

• AI Agents and Conversational AI

Company Website: decagon.ai

ASSUMPTION: Decagon's focus on AI and conversational AI makes it an attractive option for candidates interested in cutting-edge technology and innovation.

📊 Role Analysis

Career Level: This role is at the senior level, requiring significant experience and expertise in content marketing.

Reporting Structure: The Content Marketing Manager will report directly to the Head of Marketing and collaborate with cross-functional teams, including product, design, and sales.

Work Arrangement: This role is on-site, requiring the candidate to work from Decagon's office in San Francisco, CA.

Growth Opportunities:

• Potential to grow into a leadership role as the company expands its marketing team.
• Opportunity to work on high-impact projects that drive business growth and customer engagement.
• Chance to learn and develop skills in AI and conversational AI, as well as gain experience in a fast-growing startup environment.

ASSUMPTION: Decagon's rapid growth and expansion present numerous opportunities for career development and advancement.

🌍 Location & Work Environment

Office Type: Decagon's office is located in San Francisco, CA, providing a vibrant and dynamic work environment.

Office Location(s): 39 Stillman St, San Francisco, California 94107, US

Geographic Context:

• San Francisco is a major tech hub, offering ample opportunities for networking and professional growth.
• The city is known for its diverse culture, vibrant arts scene, and numerous outdoor activities.
• San Francisco has a cost of living that is higher than the national average, with median home prices exceeding $1.6 million.

Work Schedule: Full-time, 40 hours per week, with flexible hours and a take-what-you-need vacation policy.

ASSUMPTION: The work environment at Decagon is collaborative and fast-paced, with a strong emphasis on innovation and results-driven marketing strategies.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with the hiring manager
• On-site interview with the marketing team and relevant stakeholders
• Final interview with the Head of Marketing

Key Assessment Areas:

• Writing samples and portfolio review
• Content strategy and planning
• AI and technical concept explanation
• Cross-functional collaboration and communication

Application Tips:

• Tailor your resume and cover letter to highlight your experience with AI, SaaS, or B2B tech content marketing.
• Include relevant writing samples that demonstrate your ability to translate complex technical concepts into engaging content.
• Prepare for behavioral interview questions that focus on your experience with content marketing, project management, and cross-functional collaboration.

ATS Keywords: Content Marketing, AI, SaaS, B2B Tech, Technical Writing, SEO, Collaboration, Data Analysis

ASSUMPTION: Decagon's hiring process is competitive, and candidates with relevant experience and strong writing samples will have a significant advantage.

🛠️ Tools & Technologies

• Content management systems (e.g., WordPress, HubSpot)
• SEO tools (e.g., SEMrush, Ahrefs)
• AI and analytics tools (e.g., Google Analytics, Tableau)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and the team's preferences.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Collaboration
• Customer-centricity

Work Style:

• Fast-paced and dynamic
• Collaborative and cross-functional
• Data-driven and results-oriented

Self-Assessment Questions:

• Do you thrive in fast-paced, collaborative environments?
• Are you comfortable working with complex technical concepts and translating them into engaging content?
• Do you have experience using data and analytics to inform content strategy and optimization?

ASSUMPTION: Candidates who are comfortable working in a fast-paced, collaborative environment and have experience with AI or SaaS content marketing will be well-suited to this role.

⚠️ Potential Challenges

• Keeping up with the fast pace of innovation in AI and conversational AI
• Balancing multiple content projects and deadlines
• Working with cross-functional teams to prioritize high-impact content
• Adapting to the high cost of living in San Francisco

ASSUMPTION: These challenges can be mitigated by strong project management skills, a proactive approach to learning, and a willingness to adapt to a dynamic work environment.

📈 Similar Roles Comparison

• Unlike other content marketing roles, this position requires a strong understanding of AI and technical concepts.
• Decagon's focus on conversational AI and customer experience sets it apart from other companies in the AI and SaaS spaces.
• This role offers the opportunity to work on high-impact projects that drive business growth and customer engagement, providing significant career development and advancement opportunities.

ASSUMPTION: Candidates should consider the unique aspects of this role and the company when comparing it to other content marketing positions.

📝 Sample Projects

• Developing a whitepaper on the benefits of conversational AI for customer experience
• Creating a series of blog posts that explain complex AI concepts to non-technical audiences
• Collaborating with the product team to create landing pages and other marketing materials for new AI features

ASSUMPTION: These sample projects are intended to illustrate the types of content marketing tasks the candidate may be responsible for in this role.

❓ Key Questions to Ask During Interview

• How does Decagon plan to scale its conversational AI platform in the coming years?
• What are the most significant challenges facing the content marketing team in the next 12 months?
• How does Decagon support the professional development and growth of its marketing team members?
• What is the company's approach to cross-functional collaboration and communication?
• How does Decagon measure the success of its content marketing efforts, and how can this role contribute to improving those metrics?

ASSUMPTION: These questions are designed to help the candidate better understand the company's goals, culture, and expectations for this role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your experience with AI, SaaS, or B2B tech content marketing
• Prepare a portfolio of writing samples that demonstrate your ability to translate complex technical concepts into engaging content
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.