📌 Core Information
🔹 Job Title: Content Moderation - Bilingual Albanian/English
🔹 Company: TaskUs
🔹 Location: Thessaloniki, Greece
🔹 Job Type: Full-Time
🔹 Category: Customer Support & Services
🔹 Date Posted: May 7, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Ensuring high-quality and safe experiences for users by applying content policies to digital content
- Reviewing and scoring content based on various criteria
- Participating in wellness initiatives to support employee well-being
- Working in a dynamic, multicultural environment
ASSUMPTION: This role requires a high level of attention to detail, strong communication skills, and cultural awareness to effectively moderate content and maintain a safe online environment.
📋 Key Responsibilities
✅ Review and score digital content such as videos, news stories, still pictures, political ads, and social media profiles based on age-appropriateness, level of violence, sexual content, and political transparency
✅ Apply and enforce client's policies to support overall business objectives
✅ Participate in employee assistance programs, program reporting initiatives, and training to foster employee well-being and community
✅ Escalate changes that may impact performance or maintain required KPIs through appropriate channels
✅ Adhere to security measures, confidentiality, and other project requirements
ASSUMPTION: This role involves exposure to graphic and disturbing content, which may impact mental health. TaskUs provides wellness programs and counseling sessions to support employees.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: At least one year of operations experience in a shared services or customer experience environment
Required Skills:
- Fluency in English and Albanian (must be able to read and speak the language)
- Strong interpersonal skills
- Verbal and written communication skills
- Empathy and cultural awareness of political and social situations
Preferred Skills:
- Previous experience in content moderation
- Knowledge of relevant market and region
ASSUMPTION: While a degree is not required, candidates with relevant experience and strong communication skills will be prioritized.
💰 Compensation & Benefits
Salary Range: The salary range for this role is estimated to be between €18,000 and €22,000 per year, based on industry standards for entry-level content moderator positions in Greece.
Benefits:
- Competitive salaries
- Comprehensive benefits packages
- Wellness programs, including counseling sessions and employee assistance programs
- Onsite free munchies and food for purchase
Working Hours: Full-time (40 hours per week), with daily wellness activities and team development exercises
ASSUMPTION: The salary range provided is an estimate and may vary based on individual performance and company discretion.
📌 Applicant Insights
🔍 Company Context
Industry: TaskUs is a global provider of outsourced digital services and next-generation customer experience, focusing on customer support, AI operations, and content security for fast-growing technology companies.
Company Size: TaskUs has approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
Founded: TaskUs was founded in 2008 by Bryce Maddock and Jaspar Weir.
Company Description:
- TaskUs offers a People First culture, focusing on employee well-being and professional growth
- The company provides competitive industry salaries and comprehensive benefits packages
- TaskUs is committed to supporting employees' mental health through wellness programs and counseling sessions
Company Specialties:
- Omni-channel customer support
- Customer acquisition and retention
- Back office and technical support
- Data services and content moderation
- Lead generation and photo retouching
Company Website: www.taskus.com
ASSUMPTION: TaskUs is committed to creating a safe and inclusive work environment for all employees.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and internal mobility within TaskUs
Reporting Structure: Content Moderators report to Team Leads, who in turn report to Operations Managers
Work Arrangement: On-site, full-time position with daily wellness activities and team development exercises
Growth Opportunities:
- Internal mobility and career progression within TaskUs
- Training and development opportunities to enhance skills and advance in the company
ASSUMPTION: TaskUs encourages employees to explore different roles and departments to support their professional growth.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with on-site wellness programs and employee assistance resources
Office Location(s): Thessaloniki, Greece
Geographic Context:
- Thessaloniki is the second-largest city in Greece, with a population of over 1 million people
- The city offers a Mediterranean climate, rich history, and vibrant culture
- Thessaloniki is home to several universities and research institutions, providing a diverse talent pool
Work Schedule: Full-time, with daily wellness activities and team development exercises
ASSUMPTION: The work environment at TaskUs is dynamic, multicultural, and focused on employee well-being.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- In-depth phone or video interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Communication skills and cultural awareness
- Attention to detail and ability to enforce content policies
- Empathy and understanding of the role's potential impact on mental health
Application Tips:
- Highlight relevant experience and skills in your resume and cover letter
- Prepare for behavioral and situational interview questions related to content moderation and customer support
- Research TaskUs' company culture and values to demonstrate your fit for the role
ATS Keywords: Content Moderation, Customer Support, Bilingual, Albanian, English, Interpersonal Skills, Communication, Empathy, Cultural Awareness, Digital Communication
ASSUMPTION: TaskUs uses Applicant Tracking Systems (ATS) to manage job applications, so including relevant keywords in your resume can improve your chances of being selected.
🛠️ Tools & Technologies
- Content moderation software and platforms
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Project management and tracking tools (e.g., Asana, Jira)
ASSUMPTION: TaskUs provides the necessary tools and technologies for employees to perform their jobs effectively.
👔 Cultural Fit Considerations
Company Values:
- People First: TaskUs prioritizes employee well-being and growth
- Innovation: The company encourages creativity and continuous improvement
- Integrity: TaskUs values honesty, transparency, and accountability
Work Style:
- Collaborative and team-oriented
- Focused on employee well-being and mental health
- Dynamic and multicultural work environment
Self-Assessment Questions:
- Do you have strong communication skills and cultural awareness?
- Are you comfortable reviewing and scoring graphic and disturbing content?
- Do you understand the potential impact of content moderation on mental health, and are you willing to participate in wellness programs?
ASSUMPTION: TaskUs values employees who align with their company values and work style, and who are committed to supporting a safe and inclusive work environment.
⚠️ Potential Challenges
- Exposure to graphic and disturbing content may impact mental health
- Working in a fast-paced, dynamic environment may require adaptability and resilience
- On-site work arrangement may not be suitable for candidates who prefer remote or hybrid work
- Thessaloniki's Mediterranean climate may not be ideal for candidates who prefer cooler temperatures
ASSUMPTION: TaskUs provides wellness programs and counseling sessions to support employees in managing potential challenges related to content moderation.
📈 Similar Roles Comparison
- Content Moderator roles may differ in the type of content reviewed and the specific policies enforced
- TaskUs' focus on employee well-being and mental health sets it apart from other companies in the industry
- Career paths in content moderation may vary depending on the company and individual growth opportunities
ASSUMPTION: Researching similar roles and companies can provide valuable insights into the content moderation field and help applicants make informed decisions.
📝 Sample Projects
- Reviewing and scoring political ads for transparency and accuracy
- Moderating social media profiles for inappropriate content and policy violations
- Identifying and reporting child exploitation and abuse content to relevant authorities
ASSUMPTION: Sample projects in content moderation may vary depending on the specific role and the company's policies.
❓ Key Questions to Ask During Interview
- What specific wellness programs and resources are available to support employees' mental health?
- How does TaskUs ensure the security and confidentiality of the content being reviewed?
- What opportunities are available for professional growth and internal mobility within the company?
- How does TaskUs support employees in managing the emotional impact of content moderation?
- What is the typical career path for a Content Moderator at TaskUs?
ASSUMPTION: Asking insightful questions during the interview process can help applicants better understand the role and the company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for the Content Moderator role
- Prepare for the interview process by researching TaskUs' company culture and values
- Follow up with the hiring manager within one week after your interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
