📌 Core Information
🔹 Job Title: Content Moderation - Bilingual Georgian/English
🔹 Company: TaskUs
🔹 Location: Thessaloníki, Kentrikí Makedonía, Greece
🔹 Job Type: Full-Time
🔹 Category: Customer Service & Support
🔹 Date Posted: 2025-05-07
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Enforcing content policies to ensure high quality and safe experiences for users
- Reviewing and scoring content based on various criteria
- Participating in wellness activities and adhering to security measures
- Working in a multicultural environment with a focus on political and social awareness
ASSUMPTION: This role requires a high level of attention to detail, empathy, and cultural awareness to effectively moderate content and maintain a safe online environment.
📋 Key Responsibilities
✅ Apply content policies to digital content, ensuring high quality and safe experiences for users
✅ Review and score content based on age-appropriateness, level of violence, sexual content, political transparency, and other criteria
✅ Participate in employee assistance programs, program reporting initiatives, and training to foster the well-being of the employee community
✅ Escalate changes that may impact performance or as necessary to maintain required KPIs through appropriate channels
✅ Adhere to security measures, confidentiality, and other project requirements related to work
✅ Work on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles
ASSUMPTION: This role may involve exposure to graphic and disturbing content, which could potentially impact mental health. TaskUs offers wellness programs and counseling sessions to support employees in this regard.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: At least one year of prior operations experience in a shared services or customer experience environment
Required Skills:
- Fluency in English and Georgian (must be able to read and speak the language)
- Strong interpersonal skills
- Verbal and written communication skills
- Empathy
- High affinity and cultural awareness of political and social situations regarding the relevant market and region
Preferred Skills:
- Previous experience in content moderation or a similar role
ASSUMPTION: While not explicitly stated, having a background in customer service, social media management, or a related field may be beneficial for this role.
💰 Compensation & Benefits
Salary Range: Competitive industry salaries (exact range not provided, but TaskUs is known for offering competitive compensation)
Benefits:
- Comprehensive benefits packages
- Wellness programs, including counseling sessions and employee assistance programs
- On-site free munchies, popcorn, and food for purchase from local vendors
- Regular company parties and team development exercises
Working Hours: Full-time position with standard working hours (40 hours per week)
ASSUMPTION: TaskUs offers competitive salaries and comprehensive benefits packages to attract and retain top talent in the industry.
📌 Applicant Insights
🔍 Company Context
Industry: TaskUs operates in the outsourcing and offshoring consulting industry, providing customer support, AI operations, and content security services to fast-growing technology companies.
Company Size: TaskUs has over 47,000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia, and Mexico. This large size allows for diverse opportunities and a global perspective.
Founded: TaskUs was founded in 2008 by Bryce Maddock and Jaspar Weir, with headquarters in New Braunfels, Texas.
Company Description:
- TaskUs is a different breed of BPO, focusing on deploying technology and data to best serve clients' purposes
- Services include Digital CX, Trust & Safety, AI Services, Risk + Response, Consulting, and more
- TaskUs partners with innovative and disruptive brands to protect their interests and support their long-term success
Company Specialties:
- Omni-channel customer support
- Customer acquisition and retention
- Back office and technical support
- Data services and content moderation
- Lead generation and photo retouching
Company Website: www.taskus.com
ASSUMPTION: TaskUs' large size and diverse service offerings provide ample opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth based on performance and company expansion
Reporting Structure: Content Moderators typically report to Team Leads or Supervisors, who in turn report to Managers or Directors of Content Moderation
Work Arrangement: On-site, full-time position with standard working hours
Growth Opportunities:
- Progression to senior content moderator or team lead roles
- Transition to other roles within TaskUs, such as customer support, data services, or management positions
- Potential relocation to other TaskUs offices worldwide
ASSUMPTION: TaskUs' large size and diverse service offerings provide ample opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: On-site, with a focus on creating a safe and comfortable work environment for employees
Office Location(s): Thessaloníki, Greece
Geographic Context:
- Thessaloníki is the second-largest city in Greece, located in the northern part of the country
- The city offers a mix of urban and coastal living, with a vibrant cultural scene and historical sites
- Greece has a Mediterranean climate, with mild winters and hot, dry summers
Work Schedule: Standard full-time working hours, with opportunities for overtime or flexible scheduling based on business needs
ASSUMPTION: Working in Thessaloníki offers a unique blend of urban and coastal living, with a rich cultural heritage and a mild Mediterranean climate.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager or a panel of interviewers
- Background check and onboarding
Key Assessment Areas:
- Cultural awareness and political sensitivity
- Attention to detail and ability to enforce content policies
- Empathy and communication skills
- Problem-solving and decision-making abilities
Application Tips:
- Highlight relevant experience in customer service, social media management, or a related field
- Tailor your resume and cover letter to emphasize skills and experiences related to content moderation
- Prepare for behavioral and situational interview questions related to content moderation and cultural awareness
ATS Keywords: Content Moderation, Bilingual Georgian/English, Customer Support, Social Media, Political Awareness, Cultural Sensitivity, Attention to Detail
ASSUMPTION: TaskUs' application process is designed to assess candidates' fit for the role and the company culture, with a focus on cultural awareness, attention to detail, and communication skills.
🛠️ Tools & Technologies
- Content moderation software and platforms
- Computers and relevant hardware
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: TaskUs provides the necessary tools and technologies for content moderators to effectively perform their jobs.
👔 Cultural Fit Considerations
Company Values:
- People First: TaskUs prioritizes the well-being and growth of its employees
- Innovation: TaskUs encourages creativity and continuous improvement
- Integrity: TaskUs values honesty, transparency, and ethical behavior
Work Style:
- Collaborative: TaskUs fosters a team-oriented work environment
- Adaptable: TaskUs encourages employees to be flexible and adapt to change
- Results-driven: TaskUs focuses on delivering high-quality results for clients
Self-Assessment Questions:
- Do you have a strong affinity for political and social situations in the relevant market and region?
- Are you comfortable working in a multicultural environment with a focus on cultural awareness?
- Do you have strong interpersonal and communication skills, with a focus on empathy?
ASSUMPTION: TaskUs values employees who are adaptable, results-driven, and committed to the company's mission and values.
⚠️ Potential Challenges
- Exposure to graphic and disturbing content, which may impact mental health
- Working in a fast-paced environment with tight deadlines and performance metrics
- Adapting to changes in content policies and guidelines
- Navigating a large, multinational company with diverse teams and cultures
ASSUMPTION: TaskUs offers wellness programs and counseling services to support employees in managing the potential challenges associated with content moderation.
📈 Similar Roles Comparison
- Content Moderator vs. Social Media Manager: Content Moderators focus on enforcing content policies, while Social Media Managers create and curate content for brands
- Content Moderator vs. Customer Support Specialist: Content Moderators focus on maintaining safe online environments, while Customer Support Specialists handle customer inquiries and resolve issues
- Career path: Content Moderators may progress to senior content moderator or team lead roles, or transition to other roles within TaskUs, such as customer support, data services, or management positions
ASSUMPTION: Content Moderation at TaskUs offers a unique blend of customer service, cultural awareness, and attention to detail, with opportunities for career growth and development within the company.
📝 Sample Projects
- Moderating political ads during election seasons
- Reviewing and scoring content related to breaking news stories or trending topics
- Participating in wellness activities and team-building exercises to foster a positive work environment
ASSUMPTION: Content Moderators at TaskUs are involved in a wide range of projects, requiring adaptability and attention to detail.
❓ Key Questions to Ask During Interview
- How does TaskUs support the mental health and well-being of its content moderators?
- What opportunities are there for career growth and development within the content moderation team or other departments?
- How does TaskUs ensure the accuracy and consistency of content moderation decisions across its global teams?
- What resources and training are provided to help content moderators stay up-to-date with changing content policies and guidelines?
- How does TaskUs foster a positive and inclusive work environment, particularly for employees working in content moderation roles?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to the company's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for the Content Moderator role
- Prepare for behavioral and situational interview questions related to content moderation and cultural awareness
- If selected, complete the background check and onboarding process
- Follow up with the hiring manager or HR representative within one week of submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
