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Content Moderation - Bilingual Georgian/English

TaskUs
Full-time
On-site
ThessalonΓ­ki, KentrikΓ­ MakedonΓ­a, Greece
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Content Moderation - Bilingual Georgian/English

πŸ”Ή Company: TaskUs

πŸ”Ή Location: ThessalonΓ­ki, KentrikΓ­ MakedonΓ­a, Greece

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Customer Service & Support

πŸ”Ή Date Posted: 2025-05-07

πŸ”Ή Experience Level: Entry-Level (0-2 years)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Enforcing content policies to ensure high quality and safe experiences for users
  • Reviewing and scoring content based on various criteria
  • Participating in wellness activities and adhering to security measures
  • Working in a multicultural environment with a focus on political and social awareness

ASSUMPTION: This role requires a high level of attention to detail, empathy, and cultural awareness to effectively moderate content and maintain a safe online environment.

πŸ“‹ Key Responsibilities

βœ… Apply content policies to digital content, ensuring high quality and safe experiences for users

βœ… Review and score content based on age-appropriateness, level of violence, sexual content, political transparency, and other criteria

βœ… Participate in employee assistance programs, program reporting initiatives, and training to foster the well-being of the employee community

βœ… Escalate changes that may impact performance or as necessary to maintain required KPIs through appropriate channels

βœ… Adhere to security measures, confidentiality, and other project requirements related to work

βœ… Work on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles

ASSUMPTION: This role may involve exposure to graphic and disturbing content, which could potentially impact mental health. TaskUs offers wellness programs and counseling sessions to support employees in this regard.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: At least one year of prior operations experience in a shared services or customer experience environment

Required Skills:

  • Fluency in English and Georgian (must be able to read and speak the language)
  • Strong interpersonal skills
  • Verbal and written communication skills
  • Empathy
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region

Preferred Skills:

  • Previous experience in content moderation or a similar role

ASSUMPTION: While not explicitly stated, having a background in customer service, social media management, or a related field may be beneficial for this role.

πŸ’° Compensation & Benefits

Salary Range: Competitive industry salaries (exact range not provided, but TaskUs is known for offering competitive compensation)

Benefits:

  • Comprehensive benefits packages
  • Wellness programs, including counseling sessions and employee assistance programs
  • On-site free munchies, popcorn, and food for purchase from local vendors
  • Regular company parties and team development exercises

Working Hours: Full-time position with standard working hours (40 hours per week)

ASSUMPTION: TaskUs offers competitive salaries and comprehensive benefits packages to attract and retain top talent in the industry.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: TaskUs operates in the outsourcing and offshoring consulting industry, providing customer support, AI operations, and content security services to fast-growing technology companies.

Company Size: TaskUs has over 47,000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia, and Mexico. This large size allows for diverse opportunities and a global perspective.

Founded: TaskUs was founded in 2008 by Bryce Maddock and Jaspar Weir, with headquarters in New Braunfels, Texas.

Company Description:

  • TaskUs is a different breed of BPO, focusing on deploying technology and data to best serve clients' purposes
  • Services include Digital CX, Trust & Safety, AI Services, Risk + Response, Consulting, and more
  • TaskUs partners with innovative and disruptive brands to protect their interests and support their long-term success

Company Specialties:

  • Omni-channel customer support
  • Customer acquisition and retention
  • Back office and technical support
  • Data services and content moderation
  • Lead generation and photo retouching

Company Website: www.taskus.com

ASSUMPTION: TaskUs' large size and diverse service offerings provide ample opportunities for career growth and development within the company.

πŸ“Š Role Analysis

Career Level: Entry-level to mid-level, with opportunities for growth based on performance and company expansion

Reporting Structure: Content Moderators typically report to Team Leads or Supervisors, who in turn report to Managers or Directors of Content Moderation

Work Arrangement: On-site, full-time position with standard working hours

Growth Opportunities:

  • Progression to senior content moderator or team lead roles
  • Transition to other roles within TaskUs, such as customer support, data services, or management positions
  • Potential relocation to other TaskUs offices worldwide

ASSUMPTION: TaskUs' large size and diverse service offerings provide ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: On-site, with a focus on creating a safe and comfortable work environment for employees

Office Location(s): ThessalonΓ­ki, Greece

Geographic Context:

  • ThessalonΓ­ki is the second-largest city in Greece, located in the northern part of the country
  • The city offers a mix of urban and coastal living, with a vibrant cultural scene and historical sites
  • Greece has a Mediterranean climate, with mild winters and hot, dry summers

Work Schedule: Standard full-time working hours, with opportunities for overtime or flexible scheduling based on business needs

ASSUMPTION: Working in ThessalonΓ­ki offers a unique blend of urban and coastal living, with a rich cultural heritage and a mild Mediterranean climate.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager or a panel of interviewers
  • Background check and onboarding

Key Assessment Areas:

  • Cultural awareness and political sensitivity
  • Attention to detail and ability to enforce content policies
  • Empathy and communication skills
  • Problem-solving and decision-making abilities

Application Tips:

  • Highlight relevant experience in customer service, social media management, or a related field
  • Tailor your resume and cover letter to emphasize skills and experiences related to content moderation
  • Prepare for behavioral and situational interview questions related to content moderation and cultural awareness

ATS Keywords: Content Moderation, Bilingual Georgian/English, Customer Support, Social Media, Political Awareness, Cultural Sensitivity, Attention to Detail

ASSUMPTION: TaskUs' application process is designed to assess candidates' fit for the role and the company culture, with a focus on cultural awareness, attention to detail, and communication skills.

πŸ› οΈ Tools & Technologies

  • Content moderation software and platforms
  • Computers and relevant hardware
  • Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: TaskUs provides the necessary tools and technologies for content moderators to effectively perform their jobs.

πŸ‘” Cultural Fit Considerations

Company Values:

  • People First: TaskUs prioritizes the well-being and growth of its employees
  • Innovation: TaskUs encourages creativity and continuous improvement
  • Integrity: TaskUs values honesty, transparency, and ethical behavior

Work Style:

  • Collaborative: TaskUs fosters a team-oriented work environment
  • Adaptable: TaskUs encourages employees to be flexible and adapt to change
  • Results-driven: TaskUs focuses on delivering high-quality results for clients

Self-Assessment Questions:

  • Do you have a strong affinity for political and social situations in the relevant market and region?
  • Are you comfortable working in a multicultural environment with a focus on cultural awareness?
  • Do you have strong interpersonal and communication skills, with a focus on empathy?

ASSUMPTION: TaskUs values employees who are adaptable, results-driven, and committed to the company's mission and values.

⚠️ Potential Challenges

  • Exposure to graphic and disturbing content, which may impact mental health
  • Working in a fast-paced environment with tight deadlines and performance metrics
  • Adapting to changes in content policies and guidelines
  • Navigating a large, multinational company with diverse teams and cultures

ASSUMPTION: TaskUs offers wellness programs and counseling services to support employees in managing the potential challenges associated with content moderation.

πŸ“ˆ Similar Roles Comparison

  • Content Moderator vs. Social Media Manager: Content Moderators focus on enforcing content policies, while Social Media Managers create and curate content for brands
  • Content Moderator vs. Customer Support Specialist: Content Moderators focus on maintaining safe online environments, while Customer Support Specialists handle customer inquiries and resolve issues
  • Career path: Content Moderators may progress to senior content moderator or team lead roles, or transition to other roles within TaskUs, such as customer support, data services, or management positions

ASSUMPTION: Content Moderation at TaskUs offers a unique blend of customer service, cultural awareness, and attention to detail, with opportunities for career growth and development within the company.

πŸ“ Sample Projects

  • Moderating political ads during election seasons
  • Reviewing and scoring content related to breaking news stories or trending topics
  • Participating in wellness activities and team-building exercises to foster a positive work environment

ASSUMPTION: Content Moderators at TaskUs are involved in a wide range of projects, requiring adaptability and attention to detail.

❓ Key Questions to Ask During Interview

  • How does TaskUs support the mental health and well-being of its content moderators?
  • What opportunities are there for career growth and development within the content moderation team or other departments?
  • How does TaskUs ensure the accuracy and consistency of content moderation decisions across its global teams?
  • What resources and training are provided to help content moderators stay up-to-date with changing content policies and guidelines?
  • How does TaskUs foster a positive and inclusive work environment, particularly for employees working in content moderation roles?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to the company's success.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant skills and experiences for the Content Moderator role
  • Prepare for behavioral and situational interview questions related to content moderation and cultural awareness
  • If selected, complete the background check and onboarding process
  • Follow up with the hiring manager or HR representative within one week of submitting your application, if you have not heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.