Content Moderation - Bilingual Polish/English

📌 Core Information

🔹 Job Title: Content Moderation - Bilingual Polish/English

🔹 Company: TaskUs

🔹 Location: Thessaloníki, Kentrikí Makedonía, Greece

🔹 Job Type: Full-Time

🔹 Category: Outsourcing and Offshoring Consulting

🔹 Date Posted: May 7, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring high-quality and safe experiences for users across social media platforms
• Applying content policies to digital content and executing handling procedures
• Monitoring reports of abuse and enforcing client’s terms of use
• Participating in employee assistance programs and training initiatives
• Adhering to security measures, confidentiality, and project requirements

ASSUMPTION: This role requires a high level of attention to detail, strong interpersonal skills, and cultural awareness to effectively moderate content and maintain a safe online environment.

📋 Key Responsibilities

✅ Review and score content such as videos, news stories, still pictures, political ads, and social media profiles based on specific criteria

✅ Enforce client’s policies and support overall business objectives

✅ Participate in wellness activities, dance parties, fitness challenges, and team development exercises

ASSUMPTION: Content moderators may be exposed to graphic and disturbing content, which could potentially impact their mental health. TaskUs offers wellness programs and counseling sessions to support employees in this role.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: At least one year of prior operations experience in a shared services or customer experience environment

Required Skills:

• Fluency in English and Polish (must be able to read and speak the language)
• Strong interpersonal and communication skills (verbal and written)
• Empathy and cultural awareness of political and social situations
• Attention to detail

Preferred Skills:

• Previous experience in content moderation or a related field
• Familiarity with social media platforms and trends

ASSUMPTION: While not explicitly stated, having a strong understanding of the relevant market and region that will be supported is essential for success in this role.

💰 Compensation & Benefits

Salary Range: €1,200 - €1,500 per month (based on industry standards for entry-level positions in Greece)

Benefits:

• Competitive salaries
• Comprehensive benefits packages
• Wellness programs
• Employee assistance programs
• Internal mobility opportunities

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level positions in Greece. Actual salary may vary depending on factors such as experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: TaskUs operates in the outsourcing and offshoring consulting industry, focusing on digital customer experience, trust and safety, AI services, and risk management.

Company Size: TaskUs has over 45,000 employees globally, with locations in the Philippines, India, and the United States, as well as other countries.

Founded: 2008

Company Description:

• TaskUs is a different breed of BPO, focusing on deploying technology and data to support its partners’ purposes
• They offer a range of services, including digital CX, trust and safety, AI services, risk management, consulting, and more
• TaskUs considers itself responsible for protecting its partners’ interests and supporting their long-term success through innovation and technology

Company Specialties:

• Omni-channel customer support
• Customer acquisition and retention
• Back office and data services
• Content moderation
• Lead generation and photo retouching

Company Website: https://www.taskus.com/

ASSUMPTION: TaskUs is committed to providing equal opportunities and supports the wellbeing of its employees through various initiatives and programs.

📊 Role Analysis

Career Level: Entry-level (0-2 years)

Reporting Structure: Content moderators typically report to a team lead or manager within the content moderation department

Work Arrangement: On-site, full-time (40 hours per week)

Growth Opportunities:

• Internal mobility opportunities within TaskUs
• Potential career progression to team lead, manager, or other roles within the company

ASSUMPTION: TaskUs offers various training and development opportunities to support the growth and advancement of its employees.

🌍 Location & Work Environment

Office Type: On-site, with multiple locations globally

Office Location(s): Thessaloníki, Kentrikí Makedonía, Greece

Geographic Context:

• Thessaloníki is the second-largest city in Greece, located in the northern part of the country
• The city offers a mix of ancient and modern attractions, with a vibrant cultural scene and a Mediterranean climate
• Greece is a member of the European Union and uses the Euro as its currency

Work Schedule: Full-time, with potential for overtime or flexible hours depending on business needs

ASSUMPTION: Working hours may vary depending on the specific needs of the client and the workload within the content moderation team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in English and Polish
• Attention to detail and ability to follow instructions
• Cultural awareness and understanding of political and social situations
• Adaptability and resilience in handling disturbing content

Application Tips:

• Highlight any relevant experience or skills in your resume and cover letter
• Prepare for language proficiency tests and scenario-based questions during the interview
• Research TaskUs and the role of a content moderator to demonstrate your understanding and enthusiasm for the position

ATS Keywords: Content moderation, bilingual, Polish, English, customer experience, shared services, attention to detail, cultural awareness

ASSUMPTION: TaskUs uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.

🛠️ Tools & Technologies

• Content moderation software and platforms
• Computers and relevant hardware
• Communication and collaboration tools (e.g., email, instant messaging, video conferencing)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project requirements.

👔 Cultural Fit Considerations

Company Values:

• People First: TaskUs prioritizes the wellbeing and growth of its employees
• Innovation: TaskUs encourages creativity and continuous improvement
• Integrity: TaskUs values honesty, transparency, and accountability

Work Style:

• Collaborative: TaskUs fosters a team-oriented work environment
• Adaptable: TaskUs encourages employees to be flexible and responsive to change
• Supportive: TaskUs offers various wellness programs and resources to support its employees

Self-Assessment Questions:

• Do you thrive in a collaborative and supportive work environment?
• Are you adaptable and resilient in the face of change and challenging content?
• Do you share TaskUs’ commitment to prioritizing the wellbeing of its employees?

ASSUMPTION: TaskUs values employees who are a good cultural fit and align with the company’s mission and values.

⚠️ Potential Challenges

• Exposure to graphic and disturbing content, which may impact mental health
• Working in a fast-paced and dynamic environment, with potential for overtime or flexible hours
• Adapting to a new culture and work environment, especially for those new to content moderation or the outsourcing industry
• Managing work-life balance in a full-time, on-site role

ASSUMPTION: TaskUs offers various wellness programs and resources to support employees in managing these challenges.

📈 Similar Roles Comparison

• Content moderator roles may vary depending on the industry, client, and specific project requirements
• In the outsourcing and offshoring consulting industry, content moderators may work with various clients and projects
• Career progression may include roles such as team lead, manager, or other specialized positions within the company

ASSUMPTION: The specific responsibilities, requirements, and growth opportunities for content moderator roles may vary depending on the industry, company, and project.

📝 Sample Projects

• Moderating content for a social media platform, ensuring compliance with community guidelines and policies
• Reviewing and scoring political ads for transparency and accuracy
• Monitoring reports of abuse and enforcing client’s terms of use for a gaming platform

ASSUMPTION: The specific projects and tasks assigned to content moderators may vary depending on the client and project requirements.

❓ Key Questions to Ask During Interview

• What are the most common types of content that I will be moderating in this role?
• How does TaskUs support the wellbeing of its content moderators, especially in handling disturbing content?
• What opportunities are there for growth and development within the content moderation team and the company as a whole?
• How does TaskUs ensure a safe and inclusive work environment for its employees?
• What are the typical working hours and expectations for this role, and how does TaskUs support work-life balance?

ASSUMPTION: Asking thoughtful and relevant questions during the interview demonstrates your interest in the role and commitment to understanding the company and its culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided URL: https://www.taskus.com/careers/
• Customize your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for language proficiency tests and scenario-based questions during the interview
• Research TaskUs and the role of a content moderator to demonstrate your understanding and enthusiasm for the position
• Follow up with the hiring manager within one week of your interview to express your interest in the role and ask any remaining questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.