📌 Core Information
🔹 Job Title: Content Moderator/ Content Review Specialist - Bilingual English & French
🔹 Company: Genpact IT
🔹 Location: Bucharest, Romania
🔹 Job Type: Full-time
🔹 Category: Content Moderation
🔹 Date Posted: May 23, 2025
🔹 Experience Level: Entry-level (Freshers are eligible)
🔹 Remote Status: On-site (Bucharest, Romania)
🚀 Job Overview
Key aspects of this role include:
- Reviewing and moderating content in English and French
- Maintaining high-quality standards and resolving issues
- Identifying trends and patterns to improve user support
- Working in a fast-paced, dynamic environment with a flexible schedule
- Operating independently and within a team-oriented structure
ASSUMPTION: This role requires strong problem-solving skills, attention to detail, and the ability to work well under pressure. It may involve reviewing sensitive content, so candidates should be comfortable with this aspect.
📋 Key Responsibilities
✅ Review content and provide resolutions based on prescribed guidelines
✅ Maintain a thorough understanding of process and policies
✅ Recognize trends and patterns and raise issues timely
✅ Provide insights to help improve the support to the users
✅ Maintain a strong work ethic and operate well both independently and within a team
✅ Provide excellent customer service to our customers
✅ ASSUMPTION: This role may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature.
🎯 Required Qualifications
Education: Any Graduate (PG an added advantage)
Experience: Freshers are eligible
Required Skills:
- Fluent in Read/Write in English & French Language
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
Preferred Skills:
- Must be able to work on a flexible schedule (including weekend shift work)
ASSUMPTION: While a degree is preferred, the company is open to hiring fresh graduates with the right skills and attitude.
💰 Compensation & Benefits
Salary Range: The salary range for this role is estimated to be between 15,000 RON and 20,000 RON per month, based on industry standards for entry-level content moderator roles in Bucharest.
Benefits:
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural environment.
- Various trainings (initiating, soft skills).
- Possibility of development.
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Working Hours: This role requires a flexible schedule, including the possibility of weekend shift work and a 24/7 schedule with alternating shifts.
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's skills and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Genpact operates in the business consulting and services industry, focusing on digital transformation, business consulting, and artificial intelligence.
Company Size: Genpact is a large company with over 10,000 employees globally. This size offers opportunities for growth and development within the organization.
Founded: Genpact was founded in 1997 and has since grown to become a leading provider of advanced technology services and solutions.
Company Description:
- Genpact helps leading enterprises across industries get ahead and stay ahead by delivering lasting value through its deep business knowledge, operational excellence, and cutting-edge solutions.
- The company is powered by curiosity, courage, and innovation, implementing data, technology, and AI to create tomorrow, today.
- Genpact operates in a multicultural environment and offers various trainings and development opportunities to its employees.
Company Specialties:
- Banking & Financial Services
- Energy
- Insurance
- Healthcare Payer
- Capital Market
- Healthcare Provider
- Aerospace
- Hi-Tech
- Automotive
- Hospitality
- Chemical
- Life Science & Pharmaceuticals
- Consumer Goods
- Retail
- Telecom
- Transport & Logistics
- Digital transformation
- Business consulting
- Professional services
- Artificial intelligence
Company Website: http://www.genpact.com
ASSUMPTION: Genpact's extensive industry experience and expertise make it an attractive employer for candidates seeking a career in business consulting and services.
📊 Role Analysis
Career Level: This role is an entry-level position, suitable for fresh graduates or candidates with limited work experience.
Reporting Structure: The content moderator will report directly to the content review team lead or manager.
Work Arrangement: This is an on-site role based in Bucharest, Romania. The work arrangement may include a flexible schedule, including weekend shift work and a 24/7 schedule with alternating shifts.
Growth Opportunities:
- As a large company, Genpact offers opportunities for career progression and internal mobility.
- Candidates can explore various training programs and development opportunities to enhance their skills and advance their careers.
- With experience, candidates may progress to senior content moderator or team lead roles, or transition into other areas of the business, such as business consulting or project management.
ASSUMPTION: While this role is entry-level, there are ample opportunities for growth and development within Genpact, given its large size and diverse range of services.
🌍 Location & Work Environment
Office Type: Genpact's Bucharest office is a modern, multicultural workspace that fosters collaboration and innovation.
Office Location(s): Bulevardul Dimitrie Pompeiu 5-7, Sector 2, Bucharest, Romania
Geographic Context:
- Bucharest is the capital and largest city of Romania, offering a vibrant cultural scene, historical sites, and a diverse range of dining and entertainment options.
- The city is known for its wide tree-lined boulevards, elegant architecture, and lively nightlife.
- Bucharest is also a major economic hub, with a strong focus on technology, finance, and business services.
Work Schedule: This role requires a flexible schedule, including the possibility of weekend shift work and a 24/7 schedule with alternating shifts.
ASSUMPTION: Bucharest offers a dynamic and multicultural work environment, with numerous opportunities for personal and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth interview with the hiring manager or team lead
- Background check and onboarding
Key Assessment Areas:
- Language proficiency in English and French
- Problem-solving skills and attention to detail
- Customer service orientation
- Adaptability and resilience in handling sensitive content
Application Tips:
- Highlight relevant skills and experiences in your resume, focusing on language proficiency, problem-solving, and customer service.
- Tailor your cover letter to demonstrate your understanding of the role and your fit with Genpact's company culture.
- Prepare for interview questions that assess your language skills, problem-solving abilities, and customer service mindset.
ATS Keywords: Bilingual, Content Moderation, Customer Service, Problem Solving, Analytical Skills, Probing Skills, Attention to Detail, Self-Starter
ASSUMPTION: Genpact's application process is designed to assess candidates' skills and cultural fit, with a focus on language proficiency, problem-solving, and customer service.
🛠️ Tools & Technologies
- Content moderation platforms (e.g., Social Media, YouTube, etc.)
- Customer service software (e.g., Zendesk, Freshdesk, etc.)
- Project management tools (e.g., Jira, Asana, etc.)
ASSUMPTION: The specific tools and technologies used may vary depending on the client and the content being moderated.
👔 Cultural Fit Considerations
Company Values:
- Curiosity
- Courage
- Innovation
Work Style:
- Collaborative
- Dynamic
- Results-driven
Self-Assessment Questions:
- Do you have a strong curiosity for learning and problem-solving?
- Are you comfortable working in a fast-paced, dynamic environment with a flexible schedule?
- Do you thrive in a multicultural environment and enjoy collaborating with diverse teams?
ASSUMPTION: Genpact values candidates who are curious, courageous, and innovative, with a strong work ethic and a collaborative mindset.
⚠️ Potential Challenges
- Handling sensitive and potentially disturbing content may be emotionally taxing.
- Working a flexible schedule, including weekend shift work and a 24/7 schedule, may impact work-life balance.
- Operating in a fast-paced, dynamic environment may require strong adaptability and resilience.
- Candidates may face competition from other bilingual candidates with relevant skills and experience.
ASSUMPTION: While this role presents challenges, it also offers opportunities for growth, learning, and career advancement within a large, multicultural organization.
📈 Similar Roles Comparison
- This role is similar to other content moderator positions but requires bilingual language proficiency in English and French.
- Genpact's focus on digital transformation and artificial intelligence sets it apart from other content moderation providers.
- Candidates can expect opportunities for career progression and internal mobility within Genpact's large and diverse organization.
ASSUMPTION: While this role shares similarities with other content moderator positions, Genpact's unique focus on digital transformation and artificial intelligence makes it an attractive employer for candidates seeking a career in this field.
📝 Sample Projects
- Reviewing and moderating user-generated content on social media platforms in English and French
- Identifying and reporting trends and patterns to improve user support and content guidelines
- Collaborating with cross-functional teams to develop and implement content moderation policies and procedures
ASSUMPTION: These sample projects illustrate the day-to-day responsibilities and tasks associated with this role, highlighting the importance of language proficiency, problem-solving, and customer service skills.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in this role and the types of content I might encounter?
- How does Genpact support the well-being of its content moderators, given the sensitive nature of the work?
- What opportunities are there for career growth and development within Genpact?
- How does Genpact ensure the quality and consistency of its content moderation services?
- What is the team structure and dynamic like within the content review team?
ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities, work environment, and career growth opportunities associated with this role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your language proficiency, problem-solving, and customer service skills.
- Write a cover letter that demonstrates your understanding of the role and your fit with Genpact's company culture.
- Prepare for interview questions that assess your language skills, problem-solving abilities, and customer service mindset.
- Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
