Content Moderator Danish Speaking

📌 Core Information

🔹 Job Title: Content Moderator (Danish Speaking)

🔹 Company: Multilingual International Recruitment Ltd

🔹 Location: Msida, Malta

🔹 Job Type: Full-Time, Hybrid

🔹 Category: Customer Service

🔹 Date Posted: April 4, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

• Reviewing user-generated content in Danish and English
• Supporting users via email and maintaining a positive, professional attitude
• Collaborating with team members and providing feedback to managers
• Participating in regular training sessions to maintain expert knowledge

ASSUMPTION: This role requires strong language skills in Danish and English, as well as the ability to make quick decisions in a dynamic environment.

📋 Key Responsibilities

✅ Viewing and reviewing user-generated content (e.g., sales ads) in Danish and English

✅ Supporting users and answering their questions via email, maintaining a positive, empathetic, and professional attitude

✅ Responding to customer inquiries on all topics related to the online marketplace, following communication procedures and policies

✅ Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends, and moderation best practices

✅ Collaborating with team members and providing feedback to managers on trends, common end-user mistakes, and questions

✅ Giving input on improvements of publication rules to enhance user experiences

✅ Evaluating and making decisions in accordance with defined policies and guidelines

ASSUMPTION: The role involves a high level of attention to detail and the ability to work well under pressure.

🎯 Required Qualifications

Education: No formal education requirements specified

Experience: No previous experience required

Required Skills:

• Fluency in Danish and good knowledge of English
• Flexibility and quick decision-making skills in a dynamic environment
• Conscientiousness and reliability
• Strong attention to detail
• Caring attitude towards people and a commitment to online safety

Preferred Skills:

• Previous experience in content moderation, customer care, or online business

ASSUMPTION: While no previous experience is required, candidates with experience in content moderation, customer care, or online business may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: €20,000 - €21,000 per year (gross)

Benefits:

• Competitive salary plus relocation allowance for flight and 1-2 weeks free accommodation
• Performance bonus twice yearly
• Private health cover
• Discounted gym membership
• Free transport to the office
• Working from home allowance
• Additional vacation days
• Free fruit, tea, and coffee (if working in the office)
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops, and taxis
• Private health insurance, eye care tests, and health and well-being professional support

Working Hours: Full-time, hybrid work arrangement with night shifts until midnight

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level content moderator roles in Malta.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruitment, focusing on multilingual professionals

Company Size: 2-10 employees (small, close-knit team)

Founded: 2012, with over 13 years of experience in the industry

Company Description:

• Specializes in recruiting top-tier multilingual professionals for various sectors, including Gaming, Call Center, Customer Service, IT Helpdesk, and Credit/Finance
• Provides a unique "Complete Recruitment Solution Service" for clients and candidates
• Offers a high level of expertise and professionalism, with a focus on building close working partnerships with clients

Company Specialties:

• Multilingual Customer Service/Call Center Staff
• Multilingual Finance Staff
• Multilingual IT Hardware/Helpdesk/Technical Support Staff
• Multilingual Sales and Marketing Staff
• Multilingual Gaming Staff
• Responsible Gaming
• HVC Account Managing
• AML & Payments & Risk
• CRM and Country Manager jobs

Company Website: www.mlirecruitment.com

ASSUMPTION: The company's focus on multilingual professionals and close working partnerships with clients creates a unique work environment that values diversity and communication.

📊 Role Analysis

Career Level: Entry-level, with opportunities for growth within the company

Reporting Structure: The Content Moderator will report directly to the Customer Service Manager

Work Arrangement: Hybrid work arrangement, with the option to work from home during late shifts and weekends

Growth Opportunities:

• 50% of managers and experts started as content moderators, indicating clear career progression paths
• Opportunities to move into management or expert roles within the company

ASSUMPTION: The company's investment in employee growth and career development creates opportunities for long-term career advancement.

🌍 Location & Work Environment

Office Type: Hybrid, with the option to work from home during late shifts and weekends

Office Location(s): Msida, Malta

Geographic Context:

• Malta is an archipelago in the Mediterranean Sea, with a mild climate and rich history
• Msida is a city in the central region of Malta, known for its vibrant atmosphere and close proximity to the capital, Valletta
• The office is located in the La Cartuja Del Golf area, offering a mix of urban and coastal living

Work Schedule: Full-time, with night shifts until midnight

ASSUMPTION: The hybrid work arrangement and flexible work schedule cater to a diverse range of employee preferences and needs.

💼 Interview & Application Insights

Typical Process:

• Two-stage interview process, including an assignment and team interview with HR and the Customer Service Manager

Key Assessment Areas:

• Language proficiency in Danish and English
• Decision-making skills and attention to detail
• Cultural fit and commitment to the company's values

Application Tips:

• Highlight any relevant experience in content moderation, customer care, or online business
• Tailor your resume and cover letter to emphasize your language skills and relevant experience
• Prepare for the interview by researching the company and practicing common interview questions

ATS Keywords: Danish, English, content moderation, customer care, online business, decision-making, attention to detail, communication, professional attitude

ASSUMPTION: The interview process focuses on assessing the candidate's language skills, decision-making abilities, and cultural fit within the company.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Email client (e.g., Gmail, Outlook)
• Content moderation platform (specific platform not mentioned)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Commitment to providing a high level of expertise and professionalism
• Focus on building close working partnerships with clients
• Dedication to fostering excellent working relationships and attracting top-tier talent

Work Style:

• Collaborative and team-oriented, with a focus on open communication
• Adaptable and flexible, with a willingness to learn and grow within the role
• Committed to maintaining a positive, professional attitude in all interactions

Self-Assessment Questions:

• Do you have strong language skills in Danish and English, with a keen eye for detail?
• Are you comfortable working in a dynamic environment and making quick decisions?
• Do you share the company's commitment to providing a high level of expertise and professionalism?

ASSUMPTION: The company values a strong work ethic, adaptability, and a commitment to maintaining a positive, professional attitude in all interactions.

⚠️ Potential Challenges

• Working night shifts until midnight
• Handling sensitive user-generated content and customer inquiries
• Maintaining a high level of focus and attention to detail throughout the day
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: The role may present challenges related to working hours, content sensitivity, and maintaining focus throughout the day.

📈 Similar Roles Comparison

• Content Moderator roles may vary in terms of language requirements, industry focus, and specific responsibilities
• In the gaming industry, content moderators may face unique challenges related to content sensitivity and user behavior
• Career progression paths may differ depending on the company's size, structure, and industry focus

ASSUMPTION: Content Moderator roles share common responsibilities but may vary in terms of industry focus, language requirements, and career progression paths.

📝 Sample Projects

• Reviewing and approving user-generated content in Danish and English
• Responding to customer inquiries and providing guidance on marketplace rules and best practices
• Collaborating with team members to identify trends and common user mistakes, and providing feedback to managers

ASSUMPTION: Sample projects may vary depending on the specific responsibilities and industry focus of the role.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role?
• How does the company support the professional development and growth of its content moderators?
• What is the typical career path for content moderators within the company?
• How does the company ensure a positive and supportive work environment for its employees?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates a strong interest in the role and a commitment to understanding the company's culture and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language skills and relevant experience
• Prepare for the interview by researching the company and practicing common interview questions
• Follow up with the hiring manager within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.