📌 Core Information
🔹 Job Title: Content Moderator
🔹 Company: Enshored Inc.
🔹 Location: Pasig City, Pasig, Philippines
🔹 Job Type: Full-Time
🔹 Category: Outsourcing and Offshoring Consulting
🔹 Date Posted: May 7, 2025
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: On-site (with Remote OK option)
🚀 Job Overview
Key aspects of this role include:
- Reviewing and moderating application and social media contents
- Making decisions based on defined policies and procedures
- Documenting information and performing tasks to meet client KPIs
- Contributing to process improvements and working in a fast-paced environment
ASSUMPTION: This role requires strong attention to detail, analytical skills, and the ability to handle sensitive content. It is ideal for individuals who are open-minded, focused, and customer-focused with a proven interest in technology.
📋 Key Responsibilities
✅ Review application and social media contents
✅ Make decisions according to the defined Policies & Procedures
✅ Document all information according to standard operating procedures
✅ Perform the tasks at the required speed and accuracy to meet client’s KPI requirements
✅ Prioritize tasks to best fit client needs
✅ Contribute to process improvements on the tasks
✅ Diligently log all activities
ASSUMPTION: The role involves handling sensitive and graphic contents, so candidates must be comfortable with this aspect.
🎯 Required Qualifications
Education: Not specified (0-3 years of experience required)
Experience: 0-3 years of experience working as a content moderator role
Required Skills:
- Open-mindedness; Ability to accept the changing environment
- Focus-oriented/ Diligent
- Customer focus and adaptability to different personality types
- Understanding of internet based research and data verification techniques and processes
- Basic understanding of different social media platforms
- Ability to handle sensitive and graphic contents
Preferred Skills:
- Proven interest in technology and how it is changing the world of work
ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is likely required for this entry-level role.
💰 Compensation & Benefits
Salary Range: PHP 15,000 - 20,000 per month (Estimated, based on industry standards for entry-level content moderator roles in the Philippines)
Benefits:
- Structured learning and career development opportunities
- Diverse and inclusive work environment
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level content moderator roles in the Philippines. Actual salary may vary based on individual performance and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Outsourcing and Offshoring Consulting
Company Size: 1,001-5,000 employees (Large)
Founded: 2014
Company Description:
- Enshored powers the growth of ambitious high-growth companies by delivering and managing teams of elite outsourcers.
- Specializes in delivering solutions in diverse areas including Customer Experience, Back Office, Sales & Marketing, and Content Moderation.
- Has been named one of the fastest-growing US companies by Inc. 5000 for five consecutive years.
Company Specialties:
- Scaling
- B2B
- Enterprise and start-up support
- Omni-channel customer support
- Customer acquisition
- BPO
- Back office
- Sales Outsourcing
- Lead Generation
- Customer retention
- Technical support
- Data services
- Content moderation
- Video editing
- Customer Experience
- Customer Support
- Customer Care
- E-commerce support
- and outsourcing
Company Website: www.enshored.com
ASSUMPTION: Enshored is a large company with a strong focus on growth and supporting ambitious clients. They offer structured learning and career development opportunities for their employees.
📊 Role Analysis
Career Level: Entry Level
Reporting Structure: Not specified (likely reports to a Team Lead or Manager)
Work Arrangement: On-site (with Remote OK option)
Growth Opportunities:
- Potential career progression within the content moderation team or related departments
- Opportunities for professional development and skill enhancement
ASSUMPTION: As an entry-level role, this position offers opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Corporate Office
Office Location(s): Pasig City, Philippines
Geographic Context:
- Pasig City is located in the Metro Manila area of the Philippines
- The office is situated in a business district with nearby amenities
- The Philippines has a tropical marine climate, with temperatures typically ranging from 21°C to 32°C (70°F to 90°F)
Work Schedule: Full-time (40 hours per week, with potential overtime)
ASSUMPTION: The work environment is likely fast-paced and dynamic, with a focus on meeting client KPIs and maintaining high-quality standards.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Attention to detail and analytical skills
- Ability to handle sensitive content
- Customer focus and adaptability
- Understanding of internet-based research and data verification techniques
Application Tips:
- Highlight relevant experience and skills in your resume
- Prepare for behavioral and situational interview questions
- Demonstrate your understanding of the role and the company during the interview
ATS Keywords: Content Moderator, Social Media Content, Application Content, Policies & Procedures, Client KPIs, Process Improvements, Attention to Detail, Analytical Skills, Customer Focus, Adaptability, Internet Research, Data Verification
ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager or the department.
🛠️ Tools & Technologies
- Content moderation platforms (e.g., Social Media Management Tools, Content Management Systems)
- Office Suite (e.g., Microsoft Office, Google Workspace)
- Project Management Tools (e.g., Asana, Trello, Jira)
ASSUMPTION: The specific tools and technologies used may vary depending on the department or the client's requirements.
👔 Cultural Fit Considerations
Company Values:
- Grit: Never give up and stick at it to become stronger
- Curiosity: Want to know the candidate, what makes them tick, and what it will take to help them grow
- Learning: Committed to learning and mobility
- Grace: Unconditional love for fellow man and a paradigm shift to an infinite mindset
- Honesty & Sincerity: Being true to oneself and open, trustworthy, and truthful
- Integrity: Standing up for what we believe is right and living by our highest values
Work Style:
- Fast-paced and dynamic environment
- Focus on meeting client KPIs and maintaining high-quality standards
- Collaborative and team-oriented
Self-Assessment Questions:
- Do I have the required attention to detail and analytical skills for this role?
- Am I comfortable handling sensitive and graphic content?
- Can I work effectively in a fast-paced and dynamic environment?
- Do I possess the necessary customer focus and adaptability for this role?
ASSUMPTION: Enshored values individuals who are open-minded, focused, and customer-focused with a proven interest in technology and a strong commitment to learning and growth.
⚠️ Potential Challenges
- Handling sensitive and graphic content may be challenging for some individuals
- Working in a fast-paced and dynamic environment may require strong time management and multitasking skills
- Meeting client KPIs may involve working overtime or during peak hours
- Adapting to different personality types and client needs may require strong interpersonal skills
ASSUMPTION: These challenges can be overcome with the right skills, attitude, and support from the company.
📈 Similar Roles Comparison
- Content Moderator roles may vary depending on the industry and the specific client's requirements
- Enshored's focus on growth and supporting ambitious clients sets it apart from other outsourcing and offshoring consulting companies
- Career progression opportunities may vary depending on the company's size and structure
ASSUMPTION: While the core responsibilities of a Content Moderator role may be similar across different companies, the work environment, company culture, and growth opportunities can vary significantly.
📝 Sample Projects
- Reviewing and moderating social media content for a major e-commerce client
- Handling application content for a leading travel tech company
- Contributing to process improvements for a content moderation team supporting multiple clients
ASSUMPTION: These sample projects are intended to provide insight into the types of tasks and responsibilities associated with the Content Moderator role at Enshored.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I prepare for them?
- How does Enshored support the growth and development of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Enshored ensure a positive work-life balance for its employees?
- What are the most rewarding aspects of working as a Content Moderator at Enshored?
ASSUMPTION: These questions are intended to help applicants better understand the role, the company, and the work environment, allowing them to make an informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Highlight your relevant experience and skills in your resume
- Prepare for behavioral and situational interview questions
- Demonstrate your understanding of the role and the company during the interview
- Follow up with the hiring manager within one week after the interview, expressing your interest in the role and inquiring about the next steps in the process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
