Content Moderator (German)

📌 Core Information

🔹 Job Title: Content Moderator (German)

🔹 Company: David Kennedy Recruitment

🔹 Location: Lisbon, Portugal

🔹 Job Type: Full-time (6 month contract)

🔹 Category: Customer Service

🔹 Date Posted: July 30, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Moderating content in German and English for leading e-commerce platforms
• Ensuring content compliance with platform policies, legal standards, and safety guidelines
• Adapting to policy updates and maintaining strong knowledge of industry standards
• Working in a dynamic, fast-paced environment with rotating shifts
• Collaborating with a diverse, international team

ASSUMPTION: This role requires a high level of language proficiency and cultural understanding, as well as strong communication and decision-making skills.

📋 Key Responsibilities

✅ Review content in line with established service level agreements (SLAs) and quality benchmarks

✅ Ensure uploaded content complies with platform policies, legal standards, and safety guidelines

✅ Adapt to policy updates, schedule changes, and follow standard operating procedures with consistency

✅ Identify and escalate issues through proper internal channels, adhering to company protocols

✅ Maintain strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards

ASSUMPTION: The role involves a high volume of content review, requiring strong attention to detail and the ability to make balanced decisions.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Entry-level (0-2 years) in content moderation, customer service, or a related field

Required Skills:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
• Solid understanding of e-commerce platforms and industry practices
• Able to manage high workloads and maintain performance during peak promotional periods
• Strong customer service skills with empathy, effective communication, and balanced decision-making

Preferred Skills:

• Previous experience in content moderation or a related field
• Familiarity with e-commerce platforms and industry trends

ASSUMPTION: Given the language requirements and the nature of the role, candidates with relevant experience in customer service, content moderation, or a related field are strongly preferred.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on entry-level content moderator salaries in Lisbon)

Benefits:

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to ensure a smooth transition into the workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and wellbeing initiatives
• Monthly meal allowance

Working Hours: Full-time, 40 hours per week, with rotating shifts covering 24/7 operations

ASSUMPTION: The salary range is estimated based on entry-level content moderator salaries in Lisbon, considering the experience level and the nature of the role. The working hours and benefits are based on the information provided in the job listing.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting. David Kennedy Recruitment specializes in multilingual and niche recruitment services for various industries.

Company Size: Small (11-50 employees). This size allows for a more personal and collaborative work environment.

Founded: 2018. The company has been successfully operating for seven years, serving clients across more than 30 countries.

Company Description:

• David Kennedy Recruitment is an elite recruitment agency offering multilingual and niche recruitment services to some of the world's largest and most successful businesses.
• The company is headquartered in Belfast, UK, with a strong focus on international recruitment.
• David Kennedy Recruitment is committed to finding the best fit for both clients and candidates, ensuring a positive and successful recruitment experience.

Company Specialties:

• Multilingual recruitment
• Niche recruitment
• International recruitment

Company Website: http://www.davidkennedyrecruitment.com

ASSUMPTION: As a small recruitment agency, David Kennedy Recruitment places a strong emphasis on personal relationships and tailored recruitment solutions.

📊 Role Analysis

Career Level: Entry-level. This role is an excellent starting point for a career in content moderation or customer service.

Reporting Structure: The Content Moderator will report directly to the Team Lead or Manager within the content moderation team.

Work Arrangement: On-site, with rotating shifts covering 24/7 operations. This ensures continuous content moderation and customer support.

Growth Opportunities:

• Progression to senior content moderator or team lead roles
• Transition to other customer service or content management roles within the company
• Expanding language skills and specializing in additional languages

ASSUMPTION: Given the nature of the role and the company's focus on international recruitment, there may be opportunities for candidates to grow within the organization or explore new roles as they develop their skills and experience.

🌍 Location & Work Environment

Office Type: Modern office in a city center with open spaces, easy to access with public transportation. This provides a comfortable and convenient work environment.

Office Location(s): Lisbon, Portugal

Geographic Context:

• Lisbon is the capital and largest city of Portugal, with a population of over 500,000 people.
• The city is known for its rich history, vibrant culture, and beautiful architecture.
• Lisbon offers a high quality of life, with a mild climate, affordable cost of living, and a diverse range of leisure activities.

Work Schedule: Full-time, 40 hours per week, with rotating shifts covering 24/7 operations. This ensures continuous content moderation and customer support.

ASSUMPTION: The work environment is designed to be comfortable and convenient, with a focus on supporting the well-being of employees. The geographic context of Lisbon provides a rich cultural experience and a high quality of life.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening to assess language proficiency and cultural fit
• In-person or virtual interview with the hiring manager or team lead
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in German and English
• Cultural understanding and local market insight
• Communication skills and decision-making abilities
• Adaptability and ability to manage high workloads

Application Tips:

• Highlight relevant experience in customer service, content moderation, or a related field
• Demonstrate strong language proficiency in German and English
• Showcase your ability to make balanced decisions and maintain performance under pressure
• Tailor your resume and cover letter to emphasize your fit for the role and the company

ATS Keywords: German language proficiency, English language proficiency, content moderation, customer service, e-commerce, decision-making, workload management

ASSUMPTION: The application process is designed to assess language proficiency, cultural fit, and the ability to perform the role effectively. Candidates should tailor their application materials to highlight their relevant skills and experience.

🛠️ Tools & Technologies

• Content moderation platforms (e.g., Sprinklr, Hootsuite, Brand24)
• Customer service software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
• Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project. However, the role will primarily involve content moderation platforms and customer service software.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Expertise
• Customer focus
• Collaboration
• Innovation

Work Style:

• Adaptable and flexible, with a willingness to work rotating shifts
• Strong communication and teamwork skills
• Ability to thrive in a dynamic, fast-paced environment
• Attention to detail and commitment to quality

Self-Assessment Questions:

• Do you have strong language proficiency in German and English?
• Are you comfortable working rotating shifts and adapting to schedule changes?
• Can you maintain performance and make balanced decisions under pressure?
• Do you have a strong sense of integrity and commitment to quality?

ASSUMPTION: The company values a strong work ethic, adaptability, and a commitment to quality. Candidates should assess their fit with these values and work style requirements.

⚠️ Potential Challenges

• Managing high workloads and maintaining performance during peak promotional periods
• Adapting to policy updates and schedule changes
• Making balanced decisions and escalating issues appropriately
• Working rotating shifts and maintaining a healthy work-life balance

ASSUMPTION: The role presents several challenges, including managing high workloads, adapting to changes, and maintaining a healthy work-life balance. Candidates should be prepared to address these challenges and demonstrate their ability to thrive in a dynamic environment.

📈 Similar Roles Comparison

• Content Moderator vs. Social Media Manager: Content Moderators focus on ensuring content compliance, while Social Media Managers create and curate content for brands. Both roles require strong language skills and an understanding of online platforms.
• Content Moderator vs. Customer Service Representative: Content Moderators focus on content review and compliance, while Customer Service Representatives handle customer inquiries and resolve issues. Both roles require strong communication skills and a customer-focused mindset.
• Career Path: Content Moderators can progress to senior roles within content moderation or transition to other customer service or content management roles within the company.

ASSUMPTION: The role of Content Moderator shares similarities with other customer service and content management roles. Candidates should consider their career goals and the potential for growth within the organization when applying for this position.

📝 Sample Projects

• Reviewing and moderating user-generated content on e-commerce platforms to ensure compliance with policies and guidelines
• Identifying and escalating issues through proper internal channels, following company protocols
• Adapting to policy updates and maintaining strong knowledge of industry standards and best practices

ASSUMPTION: The role involves a range of content moderation and customer service tasks, with a focus on ensuring content compliance and maintaining high-quality standards.

❓ Key Questions to Ask During Interview

• Can you describe the typical content moderation workflow and how this role fits into the team structure?
• How does the company support employees in maintaining a healthy work-life balance, especially with rotating shifts?
• What opportunities are there for professional development and growth within the content moderation team or the wider organization?
• How does the company ensure the quality and consistency of content moderation across different platforms and languages?
• What is the company's approach to supporting employees in adapting to policy updates and schedule changes?

ASSUMPTION: Candidates should ask questions that demonstrate their interest in the role and the company, while also gathering information to help them make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language proficiency, relevant experience, and fit for the role
• Prepare for the interview by researching the company and practicing your language skills
• Follow up after the interview to express your appreciation for the opportunity and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.