📌 Core Information
🔹 Job Title: Content Moderator (Junior Data Reviewer) with English and Croatian/Serbian (She/He/They)
🔹 Company: Accenture
🔹 Location: Warsaw, Mazowieckie, Poland
🔹 Job Type: Full-Time
🔹 Category: Business Consulting and Services
🔹 Date Posted: April 22, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
🔹 Key aspects of this role include:
- Reviewing, classifying, and removing content according to client guidelines
- Investigating and resolving complex content issues
- Serving as an advocate for the user community
- Participating in process improvement initiatives
- Working in a fast-paced, dynamic environment
- Collaborating with various global clients
🔹 Assumption: This role requires strong coping, emotional resilience, and stress management skills due to the nature of the content being reviewed.
📋 Key Responsibilities
🔹 Responsibilities include:
- Reviewing, classifying, and removing content according to client guidelines using specific tools and channels
- Understanding and remaining updated on changing client policies and guidelines
- Investigating, resolving, and relaying complex content issues to the broader Trust and Safety team
- Serving as an advocate for the user community
- Participating in process improvement initiatives that improve quality and efficiency of work
- Participating in continuous training programs and workgroup discussions for optimal development in the role
- Engaging in conversation around socially sensitive topics with the purpose of keeping our communities safe
🔹 Assumption: Content moderators may be exposed to potentially objectionable and sensitive content, requiring strong resilience and coping skills.
🎯 Required Qualifications
🔹 Education:
- High school diploma or equivalent
🔹 Experience:
- Entry-level; no formal experience required
🔹 Required Skills:
- Strong coping, emotional resilience, and stress management skills
- Excellent comprehension, communication, English and Croatian/Serbian skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Willingness to work on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs
- Willingness to work from the office
🔹 Assumption: The required skills for this role are highly specific and may not be found in traditional job experience. Therefore, Accenture is open to candidates from diverse backgrounds who can demonstrate these skills.
💰 Compensation & Benefits
🔹 Salary Range: The salary range for this role is not provided. Based on industry standards for entry-level content moderator roles in Poland, the estimated salary range is 3,500 - 4,500 PLN (gross) per month.
🔹 Benefits:
- Private Medical Care
- Life Insurance
- Access to My Benefit Platform
- Bonuses for Referring New Employees
🔹 Working Hours: Full-time (40 hours per week), with a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.
🔹 Assumption: The salary range provided is an estimate based on industry standards and may vary depending on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
🔹 Industry: Business Consulting and Services
🔹 Company Size: 10,001+ employees
🔹 Founded: 1950 (as Accenture Limited)
🔹 Company Description: Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. Accenture is a talent and innovation-led company serving clients in more than 120 countries.
🔹 Company Specialties:
- Management Consulting
- Systems Integration and Technology
- Business Process Outsourcing
- Application and Infrastructure Outsourcing
🔹 Company Website:
www.accenture.com
🔹 Assumption: Accenture's extensive experience and global presence provide a robust environment for professional growth and development.
📊 Role Analysis
🔹 Career Level: Entry-level (0-2 years)
🔹 Reporting Structure: Content moderators typically report to a team lead or manager within the Trust and Safety team.
🔹 Work Arrangement: On-site, with a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.
🔹 Growth Opportunities:
- Continuous training programs and workgroup discussions for optimal development in the role
- Potential career progression within the Trust and Safety team or related fields
🔹 Assumption: The on-site work arrangement and rotating schedule may present challenges for some candidates, but Accenture offers support and resources to help employees manage their well-being.
🌍 Location & Work Environment
🔹 Office Type: On-site, with a modern, collaborative workspace in Warsaw, Poland.
🔹 Office Location(s): Warsaw, Mazowieckie, Poland
🔹 Geographic Context:
- Warsaw is the capital and largest city of Poland, with a population of approximately 1.8 million people.
- The city is known for its rich history, vibrant culture, and diverse entertainment options.
- Warsaw is home to numerous international corporations and offers ample opportunities for professional growth and development.
🔹 Work Schedule: Full-time (40 hours per week), with a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.
🔹 Assumption: The work schedule may present challenges for some candidates, but Accenture provides support and resources to help employees manage their well-being.
💼 Interview & Application Insights
🔹 Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and/or team members
- Background check and reference check (if applicable)
- Job offer and onboarding
🔹 Key Assessment Areas:
- Coping and resilience skills
- Communication and language proficiency in English and Croatian/Serbian
- Attention to detail and critical thinking skills
- Cultural awareness and understanding of relevant market and region
- Ability to work well individually and as part of a team
🔹 Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Prepare for interview questions related to coping and resilience skills, communication, attention to detail, and cultural awareness.
- Familiarize yourself with Accenture's mission, values, and work environment.
🔹 ATS Keywords: Content moderation, data review, user support, customer service, language skills, cultural awareness, attention to detail, coping skills, resilience, stress management
🔹 Assumption: The interview process may include assessments or simulations to evaluate candidates' skills and fit for the role.
🛠️ Tools & Technologies
🔹 Tools/Technologies:
- Content moderation platforms and tools
- Collaboration and communication software (e.g., Microsoft Teams, Slack)
- Project management tools (e.g., Asana, Trello)
- Office Suite (Word, Excel, PowerPoint)
🔹 Assumption: The tools and technologies required for this role may vary depending on the specific project or client.
👔 Cultural Fit Considerations
🔹 Company Values:
- Client Value Creation
- One Global Network
- Respect for the Individual
- Best People
- Integrity
- Stewardship
- Collaboration
🔹 Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering value to clients
- Adaptable and open to change in a fast-paced environment
- Committed to quality, efficiency, and effectiveness
🔹 Self-Assessment Questions:
- How do your personal values align with Accenture's company values?
- How do you handle working in a fast-paced, dynamic environment?
- How do you approach collaborating with diverse global clients and teams?
- How do you maintain a positive work environment when exposed to potentially sensitive or challenging content?
🔹 Assumption: Accenture values diversity and inclusion, and candidates from all backgrounds are encouraged to apply.
⚠️ Potential Challenges
🔹 Challenges specific to this role:
- Exposure to potentially objectionable and sensitive content
- Working in a fast-paced, dynamic environment with a rotating schedule
- The need for strong coping, emotional resilience, and stress management skills
🔹 Challenges specific to Accenture:
- A large, global organization with numerous clients and projects, which may present communication and collaboration challenges
- The need to adapt to changing business needs and priorities
🔹 Challenges specific to Poland:
- Language barriers or cultural differences when working with international clients or teams
- Navigating the local job market and work culture
🔹 Assumption: Accenture provides support and resources to help employees overcome these challenges and succeed in their roles.
📈 Similar Roles Comparison
🔹 How this role differs from related positions:
- Content moderator roles may vary in terms of the specific content being reviewed, the tools and technologies used, and the industry or client focus.
- This role requires language proficiency in English and Croatian/Serbian, while other content moderator roles may only require English proficiency.
🔹 Industry-specific context:
- The content moderation industry is evolving, with increasing demand for skilled professionals to help keep online platforms safe and inclusive.
- Content moderator roles may require specific knowledge of regional cultures, languages, and political or social situations.
🔹 Career path comparison:
- Content moderators may progress to senior or specialist roles within the Trust and Safety team or related fields, such as data analysis, policy development, or client management.
- Alternatively, content moderators may transition to other roles within Accenture, such as project management, business analysis, or technology implementation.
🔹 Assumption: The specific requirements and career paths for content moderator roles may vary depending on the organization, industry, or client focus.
📝 Sample Projects
🔹 Project examples specific to this role:
- Reviewing and classifying user-generated content (e.g., posts, comments, images, videos) according to client guidelines
- Investigating and resolving complex content issues, such as hate speech, misinformation, or violations of community standards
- Participating in process improvement initiatives to enhance the quality and efficiency of content moderation workflows
🔹 Project examples specific to the industry:
- Collaborating with cross-functional teams to develop and implement content moderation policies and guidelines
- Conducting research and analysis on emerging trends in online content and platform usage
- Contributing to the development of AI and machine learning tools to support content moderation efforts
🔹 Assumption: The specific projects and initiatives content moderators work on may vary depending on the organization, industry, or client focus.
💡 Key Questions to Ask During Interview
🔹 Questions specific to role responsibilities:
- Can you describe a typical day or shift for a content moderator in this role?
- How do you handle reviewing and classifying potentially sensitive or challenging content?
- What tools and technologies will I be using to perform my duties?
🔹 Questions specific to team structure and collaboration:
- How does the content moderation team collaborate with other departments or teams within Accenture?
- What is the typical size and composition of the content moderation team?
🔹 Questions specific to career growth and development:
- What opportunities are there for professional growth and development within the Trust and Safety team or related fields?
- How does Accenture support the career advancement of content moderators?
🔹 Assumption: Asking thoughtful, relevant questions demonstrates your interest in the role and helps you make an informed decision about your career.
📝 Next Steps for Applicants
🔹 To apply for this position:
- Submit your application through the provided link:
https://accenture.wd103.myworkdayjobs.com/AccentureCareers/job/Warsaw/Content-Moderator--Junior-Data-Reviewer--with-English-and-Croatian-Serbian--She-He-They_R00267137
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Prepare for interview questions related to coping and resilience skills, communication, attention to detail, and cultural awareness.
- Familiarize yourself with Accenture's mission, values, and work environment.
🔹 Concrete preparation steps related to resume customization:
- Highlight your language proficiency in English and Croatian/Serbian.
- Emphasize your coping, emotional resilience, and stress management skills.
- Showcase your attention to detail, critical thinking, and decision-making skills.
- Demonstrate your cultural awareness and understanding of relevant market and region.
🔹 Concrete preparation step related to cover letter:
- Explain why you are interested in this role and how your skills and experiences make you a strong fit for the position.
🔹 Concrete preparation step related to portfolio/examples (if applicable):
- Prepare examples of your work that demonstrate your content moderation skills, attention to detail, or cultural awareness.
🔹 Follow-up recommendation with timeline:
- After submitting your application, follow up with the hiring manager or HR representative within one week to confirm receipt of your application and inquire about the next steps in the interview process.
🔹 Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
