Content Moderator (Junior Data Reviewer) with English and Persian

📌 Core Information

🔹 Job Title: Content Moderator (Junior Data Reviewer) with English and Persian

🔹 Company: Accenture

🔹 Location: Kraków, Poland

🔹 Job Type: On-site

🔹 Category: Business Process Outsourcing

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring the safety and quality of online content
• Exposure to potentially sensitive or objectionable content
• Engagement with a multicultural team
• Opportunity to develop resilience and coping skills

ASSUMPTION: Given the exposure to sensitive content, Accenture places a strong emphasis on employee well-being and offers substantial support through its well-being programs.

📋 Key Responsibilities

✅ Review, classify, and/or remove content according to client guidelines.

✅ Analyze user profiles and various content formats (audio, video, text).

✅ Investigate, resolve, and communicate complex content issues.

✅ Serve as an advocate for the user community and improve the quality of service.

✅ Participate in process improvement initiatives for better quality and efficiency.

✅ Engage in continuous training for skill enhancement and development.

ASSUMPTION: Responsibilities may expand to include more advanced moderation tasks as experience builds, including leading smaller teams or process improvement projects.

🎯 Required Qualifications

Education: Not specified; typically requires high school completion and proficiency in languages.

Experience: 0-2 years in content moderation, customer service, or related fields.

Required Skills:

• Coping and emotional resilience
• Proficiency in English and Persian
• Strong attention to detail

Preferred Skills:

• Previous business process outsourcing experience
• Experience in internet platform cultures

ASSUMPTION: Being located in Poland and requiring Persian proficiency implies an expectation to work with content from Middle Eastern markets.

💰 Compensation & Benefits

Salary Range: Not specified. Salaries are expected to be competitive with industry standards for entry-level content reviewer positions in Poland.

Benefits:

• Private medical care
• Life insurance
• Access to My Benefit platform

Working Hours: 40 hours per week, with rotating schedules.

ASSUMPTION: Benefits are likely tailored to provide comprehensive health and well-being support, emphasizing Accenture's commitment to employee care.

📌 Applicant Insights

🔍 Company Context

Industry: Business Consulting and Services

Company Size: 10,001+ employees. This large employee base suggests substantial opportunities for networking and career growth within the organization.

Founded: Not specified

Company Description:

• Providing digital transformation services globally
• Emphasis on innovation and technology integration
• Committed to creating 360° value for clients

Company Specialties:

• Management Consulting
• Systems Integration and Technology
• Business Process Outsourcing

Company Website: http://www.accenture.com

ASSUMPTION: The description suggests a strong focus on career growth, supported by a robust employee development framework and a multicultural work environment.

📊 Role Analysis

Career Level: Junior, ideal for entry-level professionals looking to start in content moderation.

Reporting Structure: Likely reports to a team lead or manager within the Trust & Safety team.

Work Arrangement: On-site in Kraków, Poland, fostering close collaboration and team support.

Growth Opportunities:

• Training programs for skill enhancement
• Opportunities to work on global platforms
• Potential to progress into senior moderation roles

ASSUMPTION: Career progression is supported by Accenture's structured training and development programs.

🌍 Location & Work Environment

Office Type: Modern office environment

Office Location(s): 21 Pawia Street, High5ive Building 4, Kraków, Poland

Geographic Context:

• Central location with access to public transportation
• Proximity to a vibrant cultural and economic hub
• Part of a notable business district in Kraków

Work Schedule: Flexible, includes rotating shifts across a 7-day week.

ASSUMPTION: Being on-site allows for immediate access to resources and team support, which is vital for handling challenging content moderation tasks.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial telephonic screening
• Skill assessment and language proficiency tests

Key Assessment Areas:

• Language proficiency in English and Persian
• Emotional resilience and coping mechanisms
• Ability to adhere to guidelines impartially

Application Tips:

• Highlight any relevant previous moderation experience
• Demonstrate cultural awareness and sensitivity
• Prepare to discuss handling of sensitive content

ATS Keywords: Content moderation, English, Persian, Coping skills, Resilience, Emotional intelligence, Internet culture

ASSUMPTION: Applicants should be prepared to discuss scenarios illustrating their ability to manage challenging content.

🛠️ Tools & Technologies

• Content moderation platforms
• Data analysis tools
• Communication and collaboration software

ASSUMPTION: Training on specific tools is likely provided, given the entry-level nature of the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to deliver value through innovation
• Fostering an inclusive and diverse environment
• Supporting holistic well-being of employees

Work Style:

• Collaborative and team-oriented
• Adaptable to changing guidelines and processes
• Empowered to take initiative in content safety

Self-Assessment Questions:

• How do I manage stress and emotional challenges at work?
• Am I comfortable working with diverse and multicultural teams?
• Can I objectively review content without letting personal beliefs interfere?

ASSUMPTION: Accenture's strong emphasis on diversity and inclusion suggests they value individuals who are open-minded and culturally aware.

⚠️ Potential Challenges

• Exposure to disturbing and sensitive content
• Maintaining emotional resilience amidst stressors
• Adapting to rapid policy and guideline changes
• Balancing emotional well-being with work responsibilities

ASSUMPTION: Sustaining emotional health while handling content moderation tasks is a primary focus, with support structures in place to aid employees.

📈 Similar Roles Comparison

• Content Moderator roles in other industries likely offer less robust well-being support
• Entry-level roles with language proficiency requirements are less common
• Similar roles may not provide the same level of career development opportunities

ASSUMPTION: Accenture's position as a global leader provides unique advantages compared to similar roles elsewhere.

📝 Sample Projects

• Developing improved moderation guidelines
• Collaborating on global content integrity initiatives
• Implementing feedback mechanisms for user-report issues

ASSUMPTION: Projects are designed to improve content safety while fostering professional growth.

❓ Key Questions to Ask During Interview

• What support systems are in place for employees exposed to sensitive content?
• How does Accenture promote work-life balance for content moderation roles?
• What career paths do past content moderators typically pursue within the company?
• How frequently do moderators receive training or updates on new guidelines?
• What is the company's approach to cultural sensitivity and diversity training?

ASSUMPTION: Asking about support systems and work culture will give candidates insight into the company’s commitment to employee well-being.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant language proficiency and resilience skills
• Prepare a cover letter addressing how you can contribute to a safe online community
• Seek feedback from professional contacts on application preparedness
• Review Accenture’s Trust & Safety guidelines available online

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.