🔹 Job Title: Content Moderator (Junior Data Reviewer) with English and Polish
🔹 Company: Accenture
🔹 Location: Krakow, High 5ive Development
🔹 Job Type: Full-Time (On-site)
🔹 Category: Business Consulting and Services
🔹 Date Posted: April 16, 2025
🚀 Job Overview
- Responsibilities:
- Review, classify, and remove content according to client guidelines
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Serve as an advocate for the user community
- Participate in process improvement initiatives and continuous training programs
- Engage in conversation around socially sensitive topics to keep communities safe
- Assumption: This role requires strong coping and emotional resilience skills, as well as the ability to work in a fast-paced environment with potentially sensitive content.
📋 Key Responsibilities
- Review, classify, and remove content according to client guidelines using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
- Assumption: Content moderators may be exposed to potentially objectionable and sensitive content, requiring strong resilience and coping skills. Accenture provides well-being support programs to promote individual and collective well-being.
🎯 Required Qualifications
- Education: High school diploma or equivalent
- Experience: Entry-level (0-2 years of experience)
- Required Skills:
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, English, and Polish skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Availability to work from the office (Kraków) on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs
- Preferred Skills:
- Experience with specific client policies and guidelines
- Familiarity with specific content moderation tools and channels
- Assumption: Required qualifications focus on strong coping skills, emotional resilience, and excellent communication abilities in English and Polish. A familiarity with internet culture and the ability to work in a fast-paced environment are also essential.
💰 Compensation & Benefits
- Salary Range: Industry-standard range of PLN 2,500 - 3,500 per month (gross) for an entry-level position in Krakow, Poland, based on market research and industry standards for content moderators with similar experience and language proficiency.
- Benefits:
- Private Medical Care
- Life Insurance
- Access to My Benefit platform
- Bonuses for referring new employees
- Working Hours: Full-time (40 hours per week) with a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.
- Assumption: The salary range is estimated based on industry standards for entry-level content moderators with similar experience and language proficiency in Krakow, Poland. Benefits are tailored to the Polish market and include health insurance, life insurance, and access to a benefits platform.
📌 Applicant Insights
🔍 Company Context
- Industry: Business Consulting and Services
- Company Size: 10,001+ employees
- Founded: 1950 (as Accenture Limited)
- Company Description: Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. Accenture is a talent and innovation-led company serving clients in more than 120 countries.
- Company Specialties: Management Consulting, Systems Integration and Technology, Business Process Outsourcing, and Application and Infrastructure Outsourcing
- Assumption: Accenture is a large, global professional services company with a strong focus on technology, innovation, and leadership in cloud, data, and AI. The company's size and global presence provide opportunities for career growth and development.
📊 Role Analysis
- Career Level: Entry-level (Junior Data Reviewer)
- Reporting Structure: Content moderators report directly to the Trust and Safety team and work collaboratively with various teams within Accenture Operations.
- Work Arrangement: On-site (Kraków, Poland) with a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.
- Growth Opportunities: Content moderators can grow within the Trust and Safety team, moving into more senior roles such as Team Lead or Manager. They can also explore other opportunities within Accenture Operations or the broader Accenture organization.
- Assumption: The role of a content moderator is an entry-level position within the Trust and Safety team, focusing on reviewing, classifying, and removing content according to client guidelines. Growth opportunities exist within the team and across the broader Accenture organization.
🌍 Location & Work Environment
- Office Type: On-site (Kraków, Poland)
- Office Location: High 5ive Development, Krakow
- Geographic Context: Krakow is the second-largest city in Poland, with a rich history and cultural heritage. It is a major economic hub and a significant center for technology and innovation.
- Work Schedule: Rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.
- Assumption: The on-site work environment in Krakow, Poland, offers a dynamic and multicultural atmosphere, with a strong focus on technology and innovation. The rotating schedule allows for flexibility in meeting changing business needs.
💼 Interview & Application Insights
- Typical Process:
1. Online application submission
2. Phone or video screening
3. On-site or virtual interview with the hiring manager and/or team members
4. Final decision and offer
- Key Assessment Areas:
1. Coping and resilience skills
2. Communication skills in English and Polish
3. Attention to detail and analytical skills
4. Cultural awareness and understanding of political and social situations
5. Ability to work well individually and as part of a team
- Application Tips:
1. Tailor your resume and cover letter to highlight relevant skills and experiences for the content moderator role.
2. Prepare for behavioral interview questions focusing on coping skills, resilience, and teamwork.
3. Familiarize yourself with Accenture's company culture and values.
- ATS Keywords: Content moderation, data review, user support, customer service, communication skills, language proficiency, attention to detail, teamwork, resilience, coping skills, cultural awareness, on-site work, rotating shifts
- Assumption: The application process for content moderators at Accenture involves an online application submission, followed by phone or video screening and on-site or virtual interviews. Key assessment areas focus on coping skills, communication skills, attention to detail, and cultural awareness. Applicants should tailor their resumes and cover letters to highlight relevant skills and experiences and prepare for behavioral interview questions.
🛠 Cultural Fit Considerations
- Company Values: Accenture's core values include Client Value Creation, One Global Network, Respect for the Individual, Best People, Integrity, and Stewardship. Content moderators should demonstrate these values in their daily work, fostering a positive and inclusive work environment.
- Work Style: Accenture encourages a collaborative and inclusive work environment, with a strong focus on teamwork and open communication. Content moderators should be comfortable working in a team setting and contributing to a positive work culture.
- Self-Assessment Questions:
1. How do your personal values align with Accenture's core values?
2. Describe a time when you demonstrated strong coping skills and resilience in a challenging situation.
3. How do you approach working with diverse teams and stakeholders?
- Assumption: Content moderators should demonstrate strong alignment with Accenture's core values and be comfortable working in a collaborative and inclusive work environment. Self-assessment questions help applicants evaluate their fit with the company's culture and values.
⚠️ Potential Challenges
- Role-Specific Challenges:
1. Exposure to potentially sensitive and objectionable content
2. Working in a fast-paced environment with changing business needs
- Company-Specific Challenges:
1. Navigating a large, global organization with diverse teams and stakeholders
2. Balancing work-life integration in a rotating shift schedule
- Location-Specific Challenges:
1. Adapting to the local culture and language in Krakow, Poland
2. Managing commuting and work-life integration in a major city
- Assumption: Content moderators may face role-specific challenges such as exposure to sensitive content and working in a fast-paced environment. Company-specific challenges may include navigating a large, global organization and balancing work-life integration. Location-specific challenges may involve adapting to the local culture and managing commuting in a major city.
📈 Similar Roles Comparison
- How this role differs from related positions:
1. Content Moderator (Senior): More senior roles may involve team leadership, process improvement, and policy development.
2. Trust & Safety Specialist: This role may focus more on policy enforcement, user support, and escalation management.
3. Data Reviewer: This role may have a stronger focus on data analysis and reporting, with less emphasis on content moderation.
- Industry-specific context:
1. Content moderation is a critical role in maintaining safe and inclusive online communities.
2. The role requires strong coping skills, emotional resilience, and cultural awareness.
3. Content moderators play a vital role in protecting vulnerable users and preventing the spread of real-world harm.
- Career path comparison:
1. Content moderators can grow within the Trust and Safety team, moving into more senior roles or exploring opportunities within Accenture Operations or the broader Accenture organization.
2. Related roles may offer alternative career paths within the Trust and Safety or broader Accenture Operations teams.
- Assumption: This role differs from related positions in its focus on reviewing, classifying, and removing content according to client guidelines. Industry-specific context highlights the importance of content moderation in maintaining safe online communities. Career paths may involve growth within the Trust and Safety team or exploration of opportunities within Accenture Operations or the broader organization.
📝 Sample Projects
- Project 1: Content moderation for a social media platform, focusing on reviewing and removing hate speech, harassment, and misinformation.
- Project 2: Data review and analysis for an e-commerce platform, ensuring compliance with consumer protection regulations and identifying fraudulent activities.
- Project 3: Content moderation for a gaming platform, enforcing community guidelines and maintaining a safe and inclusive environment for users.
- Assumption: Sample projects provide real-world examples of content moderation and data review tasks, highlighting the diverse nature of the role and the importance of maintaining safe and inclusive online communities.
❓ Key Questions to Ask During Interview
- Role-specific questions:
1. How do you handle exposure to sensitive and potentially disturbing content?
2. Can you describe a time when you demonstrated strong coping skills and resilience in a challenging situation?
3. How do you approach working in a fast-paced environment with changing business needs?
- Company-specific questions:
1. How do you navigate working in a large, global organization with diverse teams and stakeholders?
2. How do you balance work-life integration in a rotating shift schedule?
- Location-specific questions:
1. How do you adapt to working in a new cultural environment and learning a new language?
2. How do you manage commuting and work-life integration in a major city?
- Assumption: Key interview questions help applicants assess their fit for the content moderator role, focusing on coping skills, resilience, and adaptability in a fast-paced, global work environment.
📝 Next Steps for Applicants
- To apply for this position:
1. Submit your application through the provided link.
2. Tailor your resume and cover letter to highlight relevant skills and experiences for the content moderator role.
3. Prepare for behavioral interview questions focusing on coping skills, resilience, and teamwork.
4. Familiarize yourself with Accenture's company culture and values.
5. Follow up on your application status within two weeks of submission, if you have not heard back from the hiring team.
- Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
📝 About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. Accenture is a talent and innovation-led company serving clients in more than 120 countries.
