🔹 Job Title: Content Moderator (Junior Data Reviewer) with English and Swedish
🔹 Company: Accenture
🔹 Location: Warsaw, Mazowieckie, Poland
🔹 Job Type: Hybrid (50% from the office)
🔹 Category: Business Consulting and Services
🔹 Date Posted: April 30, 2025
🚀 Job Overview
- Responsibilities: Review, classify, and remove content according to client guidelines; understand and remain updated on changing client policies and guidelines; investigate, resolve, and relay complex content issues; serve as an advocate for the user community; participate in process improvement initiatives; participate in continuous training programs; engage in conversation around socially sensitive topics.
- Assumption: This role requires strong coping, emotional resilience, and stress management skills due to the nature of the content reviewed. The work environment is fast-paced and ever-changing, necessitating flexibility and adaptability.
📋 Key Responsibilities
- Review, classify, and remove content according to client guidelines using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Serve as an advocate for the user community.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Participate in continuous training programs and workgroup discussions for optimal development in the role.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
🎯 Required Qualifications
- Education: High school diploma or equivalent.
- Experience: No formal experience required; previous business process outsourcing, customer service, or content moderation experience is a plus.
- Required Skills:
- Strong coping, emotional resilience, and stress management skills.
- Excellent comprehension, communication, English and Swedish skills.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
- Strong attention to detail.
- Comfort synthesizing and analyzing information from multiple streams.
- Strong critical thinking and decision-making skills.
- Deep familiarity and passion for the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
- Ability to work well individually and as part of a team.
- Flexibility in meeting changing business needs in a fast-paced environment.
- Commitment to quality, efficiency, and effectiveness.
- Preferred Skills:
- Previous business process outsourcing, customer service, or content moderation experience.
- Willingness to work on a rotating schedule across a 7-day work week - morning and evening shifts, depending on project needs.
- Willingness to work in a hybrid mode (50% from the office in Warsaw).
💰 Compensation & Benefits
- Salary Range: €18,000 - €22,000 per year (gross, based on experience level and industry standards for content moderators in Poland).
- Benefits:
- Private Medical Care
- Life Insurance
- Access to My Benefit platform
- Bonuses for referring new employees
- Working Hours: 40 hours per week, with flexibility to work on a rotating schedule across a 7-day work week.
📌 Applicant Insights
🔍 Company Context
- Industry: Business Consulting and Services
- Company Size: 10,001+ employees
- Founded: 1950 (as Accenture Limited)
- Company Description: Accenture is a global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. Accenture is a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Company Specialties: Management Consulting, Systems Integration and Technology, Business Process Outsourcing, and Application and Infrastructure Outsourcing.
📊 Role Analysis
- Career Level: Entry-level to Junior
- Reporting Structure: Reports directly to the Trust and Safety team lead.
- Work Arrangement: Hybrid (50% from the office in Warsaw)
- Growth Opportunities: Opportunities for career progression within the Trust and Safety team or into other roles within Accenture, based on performance and business needs.
🌍 Location & Work Environment
- Office Type: Modern, collaborative office space in Warsaw, Poland.
- Office Location: Warsaw, Mazowieckie, Poland.
- Geographic Context: Warsaw is the capital and largest city of Poland, with a population of approximately 1.8 million people. It is a major cultural, economic, and political center of the country.
- Work Schedule: Rotating shifts across a 7-day work week, with morning and evening shifts depending on project needs.
💼 Interview & Application Insights
- Typical Process: Online application submission → phone or video screening → in-depth online assessment → final interview with the hiring manager and team members.
- Key Assessment Areas: Emotional resilience, coping skills, attention to detail, critical thinking, and decision-making skills.
- Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Prepare for behavioral interview questions focusing on your coping skills, attention to detail, and ability to work objectively.
- Familiarize yourself with Accenture's company culture and values.
🛠 Cultural Fit Considerations
- Company Values: Client Value Creation, One Global Network, Respect for the Individual, Best People, Integrity.
- Work Style: Collaborative, fast-paced, and dynamic work environment with a focus on continuous improvement and innovation.
⚠️ Potential Challenges
- Challenge 1: Exposure to potentially sensitive and disturbing content, requiring strong coping and emotional resilience skills.
- Challenge 2: The need to work on a rotating schedule, which may impact personal life and routines.
- Challenge 3: The requirement to work objectively and devoid of personal biases, which may be difficult for some individuals.
- Challenge 4: The need to adapt to a fast-paced and ever-changing work environment.
📈 Similar Roles Comparison
- Comparison Point 1: This role differs from other content moderator positions in that it requires proficiency in both English and Swedish, as well as a strong understanding of the cultural nuances of the relevant market and region.
- Comparison Point 2: As a global professional services company, Accenture offers opportunities for career progression and skill development beyond content moderation.
- Comparison Point 3: This role is part of Accenture's Trust and Safety team, which focuses on creating safe and inclusive online communities, making it a unique opportunity within the company.
📝 Sample Projects
- Reviewing and classifying user-generated content related to social media platforms in both English and Swedish.
- Investigating and resolving complex content issues, such as those involving hate speech, harassment, or intellectual property infringement.
- Participating in process improvement initiatives to enhance the quality and efficiency of content moderation processes.
💡 Key Questions to Ask During Interview
- What specific training and support will be provided to help me succeed in this role?
- How does the Trust and Safety team collaborate with other teams within Accenture?
- What opportunities are there for career growth and development within the Trust and Safety team or Accenture as a whole?
- How does Accenture support work-life balance for employees working in a hybrid or remote setting?
- What are the most challenging aspects of this role, and how can I best prepare for them?
📝 Next Steps for Applicants
- To apply for this position, submit your application through [this link](https://accenture.wd103.myworkdayjobs.com/AccentureCareers/job/Warsaw/Content-Moderator--Junior-Data-Reviewer--with-English-and-Swedish_R00268151).
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Prepare for the interview by researching Accenture's company culture and values, and practicing your responses to behavioral interview questions.
- Follow up with the hiring manager one week after your interview to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
