📌 Core Information
🔹 Job Title: Content Moderator (Polish-speaking) - Social Media
🔹 Company: Concentrix
🔹 Location: PRT Lisbon - Av. Mediterraneo, N°1
🔹 Job Type: On-site
🔹 Category: Customer Service & Support
🔹 Date Posted: 2025-07-21
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Providing content regulation service for a major technological platform
- Ensuring platform content adheres to policies and maintaining high-quality standards
- Working in a fast-paced, dynamic environment with a focus on customer service
- Opportunities for career growth and personal development within Concentrix
ASSUMPTION: This role requires a strong understanding of Polish language and culture, as well as an interest in the cryptocurrency market. Previous customer service experience is crucial for success in this position.
📋 Key Responsibilities
✅ Provide content regulation service for a major technological platform
✅ Ensure platform content adheres to policies and guidelines
✅ Maintain a high level of quality in each case reviewed
✅ Ensure training, standards, and policies are followed and up-to-date
✅ Collaborate with team members to improve operational excellence
ASSUMPTION: The role may involve reviewing sensitive content, requiring strong judgment and decision-making skills.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Minimum 6 months of customer service experience
Required Skills:
- Advanced Polish language skills (written and oral) - C1 level
- Intermediate English language skills
- Strong communication skills, both written and verbal
- Ability to multi-task and work under pressure
- Fast learner and diligent worker
- High curiosity about the cryptocurrency market
Preferred Skills:
- Previous experience in content moderation
- Familiarity with social media platforms and trends
ASSUMPTION: While not explicitly stated, having a background in customer service or a related field is likely to be beneficial for this role.
💰 Compensation & Benefits
Salary Range: €18,000 - €22,000 per year (based on entry-level customer service roles in Lisbon, Portugal)
Benefits:
- Competitive salary and performance bonus
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
- Bring-a-friend (referral) bonus opportunities
Working Hours: Full-time (40 hours per week), with flexible scheduling options
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix operates in the IT Services and IT Consulting industry, focusing on technology and services that power well-known brands.
Company Size: Concentrix is a large company with over 10,000 employees, providing ample opportunities for career growth and development.
Founded: Concentrix was founded in 1982 and has since grown into a global leader in its industry.
Company Description:
- Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future.
- The company is human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- Concentrix is committed to equal employment opportunities and a work environment free from discrimination and harassment.
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Customer Experience
Company Website: http://www.concentrix.com
ASSUMPTION: Concentrix's large size and global presence offer numerous opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: Entry-level (0-2 years)
Reporting Structure: This role likely reports to a Team Lead or Supervisor within the Content Moderation team.
Work Arrangement: On-site, with the possibility of flexible scheduling options.
Growth Opportunities:
- Career development programs and specialized courses offered by Concentrix
- Potential advancement to Team Lead, Supervisor, or other management positions
- Opportunities to work on diverse projects and gain experience in various aspects of content moderation
ASSUMPTION: Given the entry-level nature of this role, there is significant potential for career growth and development within Concentrix.
🌍 Location & Work Environment
Office Type: On-site, with a central location in Lisbon, Portugal
Office Location(s): PRT Lisbon - Av. Mediterraneo, N°1
Geographic Context:
- Lisbon is the capital and largest city of Portugal, offering a vibrant cultural scene and a high quality of life.
- The office is centrally located, with easy access to public transportation and various amenities.
- Portugal is known for its mild climate, with warm summers and mild winters, making it an attractive location for expats.
Work Schedule: Full-time, with flexible scheduling options available
ASSUMPTION: The central location of the office and the flexible scheduling options make it an attractive work environment for many candidates.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Language proficiency in Polish and English
- Customer service experience and skills
- Cultural awareness and understanding of the cryptocurrency market
- Problem-solving and decision-making abilities
Application Tips:
- Highlight your customer service experience and any relevant transferable skills
- Demonstrate your strong communication skills and curiosity about the cryptocurrency market
- Tailor your resume and cover letter to emphasize your language skills and cultural understanding
ATS Keywords: Polish, English, Customer Service, Content Moderation, Cryptocurrency, Communication, Multitasking, Fast Learner, Diligent Worker
ASSUMPTION: The application process for this role is likely to be competitive, given the high demand for content moderator positions and the attractive benefits offered by Concentrix.
🛠️ Tools & Technologies
- Content moderation platforms and tools
- Social media platforms (e.g., Facebook, Instagram, Twitter)
- Customer service software (e.g., Zendesk, Freshdesk)
- Communication tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the client and the project requirements.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Agile
- Inclusive
Work Style:
- Fast-paced and dynamic
- Team-oriented and collaborative
- Focused on continuous learning and improvement
Self-Assessment Questions:
- Do you have a strong understanding of Polish culture and language?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you have strong communication skills and the ability to multitask?
ASSUMPTION: Candidates who are a strong cultural fit for Concentrix will have a strong understanding of Polish language and culture, as well as a customer-centric mindset and a willingness to learn and adapt in a fast-paced environment.
⚠️ Potential Challenges
- Handling sensitive content and making difficult decisions
- Working in a fast-paced environment with high targets for quality and efficiency
- Adapting to the unique culture and language requirements of the role
- Potential exposure to disturbing or offensive content
ASSUMPTION: While there may be challenges associated with this role, Concentrix offers numerous resources and support systems to help employees succeed and grow in their careers.
📈 Similar Roles Comparison
- Content Moderator roles at other companies may have different language requirements and cultural contexts
- Concentrix offers competitive benefits and career development opportunities compared to other companies in the industry
- This role may offer more opportunities for career growth and development within the company compared to similar roles at smaller organizations
ASSUMPTION: When comparing similar roles, it is essential to consider the unique benefits and opportunities offered by each company, as well as the specific requirements and cultural fit for the role.
📝 Sample Projects
- Reviewing and moderating content on popular social media platforms
- Collaborating with team members to improve operational excellence and customer journey
- Assisting in the development and implementation of new content moderation policies and guidelines
ASSUMPTION: The specific projects and tasks associated with this role may vary depending on the client and the project requirements.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role support the company's mission and values?
- What opportunities are there for career growth and development within the company?
- How does the company support work-life balance for its employees?
- What are the most important qualities and skills for success in this role?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help demonstrate your interest in the role and your commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your language skills, customer service experience, and curiosity about the cryptocurrency market
- Prepare for the interview by researching Concentrix and the role's requirements and responsibilities
- Follow up with the hiring manager after the interview to express your appreciation and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
