Content Moderator - Team Lead

📌 Core Information

🔹 Job Title: Content Moderator - Team Lead

🔹 Company: Qoria

🔹 Location: Leeds, United Kingdom

🔹 Job Type: Full-Time, Hybrid

🔹 Category: Software Development

🔹 Date Posted: April 14, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site with remote flexibility

🚀 Job Overview

Key aspects of this role include:

• Managing a team of Education Monitoring Analysts working 24/7, 365 days a year.
• Reviewing content flagged as requiring human moderation to assess category and risk levels.
• Managing the workflow of alerts from systems to moderators and optimizing the flow using AI tools and techniques.
• Providing on-call support and being an escalation point as an expert moderator for the moderation team.
• Delivering tech with purpose, helping keep children safe online, and working with people who care.

ASSUMPTION: This role requires a keen eye for detail, understanding of modern online culture amongst young people, and the ability to work at pace while making accurate decisions.

📋 Key Responsibilities

✅ Manage a team of Education Monitoring Analysts, providing support, coaching, and ensuring quality and performance standards are met.

✅ Review content flagged for human moderation, assessing category and risk levels.

✅ Manage the workflow of alerts, optimizing the flow using AI tools and techniques.

✅ Provide on-call support and be an escalation point for the moderation team.

✅ Conduct 1:1s, annual reviews, and regular coaching with analysts.

✅ Ownership of systems used to deliver moderation services, including AI analysis, content queuing, and alerting systems.

✅ Manage rotas to ensure suitable cover for each shift.

ASSUMPTION: This role may involve dealing with distressing or inappropriate content and requires a high level of attention to detail while meeting quality and productivity goals.

🎯 Required Qualifications

Education: Degree educated or equivalent (desirable)

Experience: Proven experience as a content moderator/analyst and team management experience

Required Skills:

• Excellent customer, interpersonal, and communication skills
• Strong team player with the ability to work on own initiatives with creative problem-solving skills
• Ability to self-direct and manage own time to achieve goals

Preferred Skills:

• Experience dealing with vulnerable situations

ASSUMPTION: A criminal record will not automatically bar a person from successfully taking up this post, but applicants will be subject to an enhanced check from the Disclosure and Barring Service (DBS).

💰 Compensation & Benefits

Salary Range: £25,000 - £35,000 per annum (AI-estimated, based on role, experience level, and location)

Benefits:

• Employee Share Scheme
• Enhanced Holiday & Family Leave
• Tech Allowance

Working Hours: 40 hours per week, with shifts as part of a 24/7 team, working from home and in the office.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the United Kingdom. The actual salary may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on child digital safety technology and services.

Company Size: 201-500 employees, with a global presence and headquarters in Perth, Australia.

Founded: 2015, with a mission to protect every child's digital journey.

Company Description:

• Qoria is a global leader in child digital safety technology and services, operating under various brands in different regions.
• Their solutions are utilized by schools, school districts, and parental communities to protect children from harmful content online, identify children at risk, and ensure teachers maintain focus and safe learning in the digital classroom.
• Qoria helps keep 22 million children safe in 180 countries around the world.

Company Specialties:

• Child digital safety technology and services
• School and parental community solutions
• Global presence and impact

Company Website: qoria.com

ASSUMPTION: Qoria is committed to delivering tech with purpose and helping keep children safe online, making it an excellent fit for candidates passionate about digital wellbeing.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and progression within the company.

Reporting Structure: This role reports directly to the Product Team and manages a team of Education Monitoring Analysts.

Work Arrangement: Hybrid, with shifts as part of a 24/7 team, working from home and in the office.

Growth Opportunities:

• Progression into other teams and departments within the company
• Exposure to industry-leading tech, developed in-house by an amazing engineering team
• Regular company-wide lunch and learn sessions

ASSUMPTION: This role offers a proven career path forward, with real opportunities to progress and develop within the company.

🌍 Location & Work Environment

Office Type: Hybrid, with shifts as part of a 24/7 team, working from home and in the office.

Office Location(s): Leeds, United Kingdom

Geographic Context:

• Leeds is a vibrant city in the United Kingdom, known for its rich history, cultural attractions, and thriving business scene.
• The city offers a high quality of life, with a diverse range of housing options, excellent schools, and a strong sense of community.
• Leeds is well-connected by road, rail, and air, making it an ideal location for commuters and those who enjoy exploring the surrounding countryside and cities.

Work Schedule: Shifts as part of a 24/7 team, working from home and in the office.

ASSUMPTION: The hybrid work arrangement allows for flexibility and a healthy work-life balance, while the office environment fosters collaboration and teamwork.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth interviews with the hiring manager and team members
• Background check and onboarding

Key Assessment Areas:

• Content moderation skills and experience
• Team management and leadership abilities
• Communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Alignment with Qoria's mission and values

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on content moderation and team management
• Tailor your cover letter to demonstrate your passion for child digital safety and your fit with Qoria's mission and values
• Prepare examples of your problem-solving skills and decision-making capabilities in a content moderation context

ATS Keywords: Content Moderation, Team Management, Customer Service, Interpersonal Skills, Communication Skills, Problem Solving, Self-Management, Attention to Detail, Child Digital Safety, Education Monitoring, Risk Assessment

ASSUMPTION: Applicants should tailor their application materials to highlight their relevant skills and experience, emphasizing their fit with Qoria's mission and values.

🛠️ Tools & Technologies

• AI analysis, content queuing, and alerting systems
• Project management and team collaboration tools
• Communication and video conferencing platforms

ASSUMPTION: Familiarity with AI tools and project management software is beneficial for this role, as is comfort with remote work and collaboration tools.

👔 Cultural Fit Considerations

Company Values:

• Purpose-driven: We deliver tech that matters
• Collaborative: We win together
• Inclusive: We value diversity

Work Style:

• Flexible and adaptable, with a focus on results and impact
• Committed to continuous learning and improvement
• Supportive and empathetic, with a focus on employee wellbeing

Self-Assessment Questions:

• Do you share Qoria's passion for delivering tech with purpose and keeping children safe online?
• Are you a strong team player, committed to winning together and supporting your colleagues?
• Do you thrive in a flexible and adaptable work environment, focused on results and impact?

ASSUMPTION: Applicants should assess their fit with Qoria's values and work style, ensuring they align with the company's mission and culture.

⚠️ Potential Challenges

• Dealing with distressing or inappropriate content may be challenging and require emotional resilience
• Managing a team working 24/7 may present unique scheduling and communication challenges
• The role may require working shifts and being on-call, which could impact work-life balance
• The role may involve dealing with vulnerable situations, requiring a high level of empathy and support

ASSUMPTION: Applicants should consider these potential challenges and ensure they are comfortable and prepared to manage them effectively.

📈 Similar Roles Comparison

• This role differs from other content moderator positions in its focus on team management and 24/7 shift work
• Compared to other team lead roles, this position requires a strong understanding of content moderation and risk assessment
• Career progression in this role may involve moving into other teams or departments within the company, rather than advancing within the moderation team

ASSUMPTION: Applicants should consider how this role differs from similar positions and how their skills and experience align with the unique requirements of this position.

📝 Sample Projects

• Developing and implementing a new content queuing and alerting system to optimize workflow and improve efficiency
• Creating and delivering training sessions for Education Monitoring Analysts on content moderation best practices and risk assessment
• Conducting regular performance reviews and providing coaching and support to analysts to help them develop their skills and advance their careers

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Content Moderator - Team Lead might undertake in this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of managing a team working 24/7, and how can I best support my team members in this environment?
• How does Qoria ensure the wellbeing of its content moderators, given the nature of the work?
• What opportunities are there for professional development and growth within the company, particularly for someone with a background in content moderation?
• How does Qoria support its employees in maintaining a healthy work-life balance, particularly for those working shifts or on-call?
• What are the key priorities for this role in the first 90 days, and how can I best contribute to achieving these goals?

ASSUMPTION: Applicants should ask thoughtful and insightful questions to demonstrate their interest in the role and their fit with Qoria's mission and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant experience and skills in content moderation and team management
• Write a cover letter explaining your passion for child digital safety and your fit with Qoria's mission and values
• Prepare examples of your problem-solving skills and decision-making capabilities in a content moderation context
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.