Content Moderator with English and Dutch

**📌 Core Information** 🔹 **Job Title:** Content Moderator with English and Dutch 🔹 **Company:** Accenture 🔹 **Location:** Warsaw, Masovian Voivodeship, Poland 🔹 **Job Type:** Full-time 🔹 **Category:** Trust and Safety 🔹 **Date Posted:** July 30, 2025 **🚀 Job Overview** Key aspects of this role include: - Reviewing, classifying, and removing content according to client guidelines using specific tools and channels. - Understanding and remaining updated on changing client policies and guidelines. - Investigating, resolving, and relaying complex content issues to the broader Trust and Safety team. - Serving as an advocate for the user community. - Participating in process improvement initiatives that improve quality and efficiency of work. - Participating in continuous training programs and workgroup discussions for optimal development in the role. **ASSUMPTION:** This role requires strong coping, emotional resilience, and stress management skills due to the nature of the content being reviewed. It also demands excellent comprehension and communication skills in English and Dutch, as well as the ability to work objectively and devoid of personal biases or beliefs. **📋 Key Responsibilities** 🔹 Review, classify, and/or remove content according to client guidelines, using specific tools and channels. 🔹 Understand and remain updated on changing client policies and guidelines. 🔹 Investigate, resolve, and relay complex content issues to the broader Trust and Safety team. 🔹 Serve as an advocate for the user community. 🔹 Participate in process improvement initiatives that improve quality and efficiency of work. 🔹 Participate in continuous training programs and workgroup discussions for optimal development in the role. **ASSUMPTION:** The role involves reviewing potentially sensitive and objectionable content, which may require strong emotional resilience and coping skills. It also demands strong attention to detail, critical thinking, and decision-making skills to accurately classify and remove inappropriate content. **🎯 Required Qualifications** **Education:** - High school diploma or equivalent **Experience:** - No formal experience required; however, previous business process outsourcing, customer service, or content moderation experience is a plus. **Required Skills:** - Strong coping, emotional resilience, and stress-management skills - Excellent comprehension, communication, reading, and writing skills in English and Dutch (minimum B2 level) - Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies - Strong attention to detail - Comfort synthesizing and analyzing information from multiple streams - Strong critical thinking and decision-making skills - Deep familiarity and passion for the internet, internet platforms, and internet culture - Ability to work well individually and as part of a team - Flexibility in meeting changing business needs in a fast-paced environment - Commitment to quality, efficiency, and effectiveness **Preferred Skills:** - Previous business process outsourcing, customer service, or content moderation experience - Excel skills - nice to have **Work Arrangement:** - This role may follow one of three schedules (e.g., Day, Evening, or Weekend shifts). - Work arrangements are project-dependent and may include rare hybrid or 50% in-office setups. More details will be provided during the hiring process, and we will do our best to accommodate your preferences. **💰 Compensation & Benefits** **Salary Range:** - The salary range for this role is estimated to be between 4,500 PLN and 6,500 PLN per month, based on industry standards for content moderators in Poland with the required experience level. **Benefits:** - Full-time employment contract - A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification) - Using foreign language and new technology solutions daily, cooperating with various global Clients - Constant support and clear development path from the first day at the office – dedicated Buddy, who will help you in adjusting to the new workplace - Employee Assistance Program (legal, financial, and psychological consultations) - Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares - Paid employee referral program - Private medical care (Luxmed or Medicover), life insurance - Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card) - Inclusion and diversity in practice: truly multicultural environment; supports LGBT, people with disabilities, and parents - A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of regular day-to-day life - Commitment to reducing environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives **Working Hours:** - This role requires a full-time commitment, typically working 40 hours per week, with the possibility of working one of three schedules (e.g., Day, Evening, or Weekend shifts) based on project requirements. **ASSUMPTION:** The salary range provided is an estimate based on industry standards for content moderators in Poland with the required experience level. The actual salary may vary depending on the candidate's qualifications and Accenture's internal compensation structure. **📌 Applicant Insights** **🔍 Company Context** **Industry:** - Accenture operates in the Business Consulting and Services industry, focusing on Management Consulting, Systems Integration and Technology, Business Process Outsourcing, and Application and Infrastructure Outsourcing. **Company Size:** - Accenture is a large company with over 635,000 employees worldwide. **Founded:** - Accenture was founded in 1950 and is headquartered in Dublin, Ireland. **Company Description:** - Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. - Accenture is a talent and innovation-led company serving clients in more than 120 countries. They combine their strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. - Accenture measures their success by the 360° value they create for their clients, each other, their shareholders, partners, and communities. **Company Specialties:** - Management Consulting - Systems Integration and Technology - Business Process Outsourcing - Application and Infrastructure Outsourcing **Company Website:** - www.accenture.com **ASSUMPTION:** Accenture's large size and global presence offer numerous opportunities for career growth and development. Their focus on technology, innovation, and industry expertise enables them to provide comprehensive solutions to clients across various industries. **📊 Role Analysis** **Career Level:** - This role is entry-level, with no formal experience required. However, previous business process outsourcing, customer service, or content moderation experience is a plus. **Reporting Structure:** - Content moderators typically report to a team lead or manager within the Trust and Safety department. **Work Arrangement:** - This role may follow one of three schedules (e.g., Day, Evening, or Weekend shifts) and may include rare hybrid or 50% in-office setups, depending on the project requirements. More details will be provided during the hiring process. **Growth Opportunities:** - As a content moderator, you will gain valuable experience in a fast-paced environment, working with various clients and teams. This role can serve as a stepping stone to other positions within Accenture, such as team lead, manager, or specialist roles in the Trust and Safety department, or other areas of the business. **ASSUMPTION:** The career path for a content moderator may vary depending on individual performance, skills, and interests. Accenture's large size and diverse offerings provide numerous opportunities for growth and development within the organization. **🌍 Location & Work Environment** **Office Type:** - Accenture's Warsaw office is located in the Warsaw Towers complex, offering a modern and collaborative work environment. **Office Location(s):** - Warsaw Towers, Sienna 39, Warsaw, 00-121, PL **Geographic Context:** - Warsaw is the capital and largest city of Poland, with a population of approximately 1.8 million people. It is known for its rich history, vibrant culture, and diverse economy. - The city is home to numerous multinational corporations, making it an attractive hub for business and career opportunities. **Work Schedule:** - Content moderators typically work in shifts, with the possibility of following one of three schedules (e.g., Day, Evening, or Weekend shifts) based on project requirements. **ASSUMPTION:** Warsaw offers a dynamic and multicultural work environment, with numerous opportunities for personal and professional growth. Accenture's modern office space provides a collaborative and engaging work environment for employees. **💼 Interview & Application Insights** **Typical Process:** - The application process for this role may include an initial screening, followed by one or more interviews with the hiring manager and/or team members. The process may also involve assessments or tests to evaluate the candidate's skills and fit for the role. **Key Assessment Areas:** - English and Dutch language proficiency - Coping and emotional resilience skills - Attention to detail and critical thinking skills - Understanding of client policies and guidelines - Ability to work objectively and devoid of personal biases or beliefs **Application Tips:** - Tailor your resume and cover letter to highlight your relevant skills and experiences for this role. - Prepare for interview questions related to your language proficiency, coping skills, attention to detail, and understanding of client policies. - Familiarize yourself with Accenture's company culture and values to demonstrate your fit for the organization. **ATS Keywords:** - Content moderation - English - Dutch - Client guidelines - Objectivity - Attention to detail - Coping skills - Emotional resilience - Critical thinking - Decision-making - Internet platforms - User community - Process improvement - Training programs **ASSUMPTION:** The interview process for this role may vary depending on the specific needs of the project or team. It is essential to be prepared for a thorough assessment of your language skills, coping skills, and understanding of client policies. **🛠 Cultural Fit Considerations** **Company Values:** - Accenture's company values include client value creation, one global network, respect for the individual, best people, integrity, and stewardship. They foster a culture of inclusion and diversity, supporting employees from various backgrounds and promoting work-life balance. **Work Style:** - Accenture encourages a collaborative and inclusive work environment, with a focus on teamwork, innovation, and continuous learning. They support employees in developing their skills and careers through various training and development opportunities. **Self-Assessment Questions:** - How do your personal values align with Accenture's company values? - How do you handle working with diverse teams and clients, and how do you contribute to a positive and inclusive work environment? - How do you approach learning and development, and how do you apply new skills and knowledge to your work? **ASSUMPTION:** Accenture's culture emphasizes collaboration, innovation, and continuous learning, providing an environment that supports personal and professional growth. Candidates who align with these values and work styles are more likely to succeed in the organization. **🛠 Potential Challenges** **Challenge 1:** - The nature of the content reviewed in this role may be sensitive, objectionable, or disturbing at times. Content moderators must be prepared to handle potentially distressing material and develop coping strategies to maintain their well-being. **Challenge 2:** - The work environment may be fast-paced and dynamic, with changing client policies and guidelines. Content moderators must be adaptable and able to quickly learn and apply new information. **Challenge 3:** - The role may require working in shifts, including evenings, weekends, or holidays, depending on the project requirements. Content moderators must be flexible and willing to work non-standard hours when needed. **Challenge 4:** - The work may be repetitive and require sustained focus and attention to detail. Content moderators must be able to maintain their concentration and productivity over extended periods. **ASSUMPTION:** These challenges are inherent to the nature of the content moderator role and require strong coping skills, adaptability, and a commitment to maintaining a healthy work-life balance. **📈 Similar Roles Comparison** **Comparison Point 1:** - This role differs from other content moderator positions in that it requires proficiency in both English and Dutch, as well as a strong understanding of client policies and guidelines in both languages. **Comparison Point 2:** - The role is part of Accenture's Trust and Safety offering, which focuses on helping platform companies accelerate, scale, and improve their businesses while keeping the internet safe. This is unique to Accenture and sets this role apart from similar positions in other organizations. **Comparison Point 3:** - The career path for this role may differ from other content moderator positions, as it is part of a larger, global professional services firm. This may provide more opportunities for growth and development within the organization. **ASSUMPTION:** The unique aspects of this role, such as the language requirements and the focus on client policies, make it distinct from similar positions in other organizations. The career path for this role may also differ due to its placement within a large, global professional services firm. **📝 Sample Projects** **Project Example 1:** - A content moderator may be tasked with reviewing and classifying user-generated content on a social media platform, ensuring it complies with the platform's community guidelines while maintaining a high level of accuracy and efficiency. **Project Example 2:** - A content moderator may work with a client to develop and implement a customized content moderation strategy, tailored to the client's specific needs and industry regulations. **Project Example 3:** - A content moderator may be involved in a project to improve the quality and efficiency of content moderation processes, using data analysis and process improvement techniques to identify and address bottlenecks and inefficiencies. **ASSUMPTION:** These sample projects illustrate the diverse range of responsibilities and initiatives that a content moderator may be involved in, depending on the specific needs of the client and project. **💡 Key Questions to Ask During Interview** **Question 1:** - Can you describe the training and support provided to content moderators to help them develop their skills and cope with the emotional demands of the role? **Question 2:** - How does the team structure and reporting lines work for content moderators, and how are decisions made regarding content classification and escalation? **Question 3:** - How does Accenture ensure the well-being and mental health of its content moderators, and what resources are available to support them? **Question 4:** - Can you provide an example of a project where a content moderator played a significant role in improving the quality or efficiency of content moderation processes, and what was the outcome? **Question 5:** - How does Accenture approach diversity, equity, and inclusion in its content moderation teams, and what initiatives are in place to support a positive and inclusive work environment? **ASSUMPTION:** These questions are designed to help you better understand the role, the work environment, and the support provided to content moderators. They also allow you to assess whether the role and organization align with your personal values, skills, and career goals. **📌 Next Steps for Applicants** To apply for this position: 1. Submit your application through the following link: https://accenture.wd103.myworkdayjobs.com/AccentureCareers/job/Warsaw/Content-Moderator-with-English-and-Dutch_R00280129 2. Tailor your resume and cover letter to highlight your relevant skills and experiences for this role. 3. Prepare for interview questions related to your language proficiency, coping skills, attention to detail, and understanding of client policies. 4. Familiarize yourself with Accenture's company culture and values to demonstrate your fit for the organization. 5. Follow up with the hiring manager or HR representative after your interview to express your interest in the role and ask about the next steps in the hiring process. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.