Content Moderator with English and Dutch

📌 Core Information 🔹 Job Title: Content Moderator with English and Dutch 🔹 Company: Accenture 🔹 Location: Krakow, High 5ive Development, Poland 🔹 Job Type: Full-Time, On-site 🔹 Date Posted: July 3, 2025 🔹 Experience Level: Entry-level (0-2 years) 🚀 Job Overview Key aspects of this role include: - Reviewing, classifying, and removing content according to client guidelines using specific tools and channels. - Understanding and remaining updated on changing client policies and guidelines. - Investigating, resolving, and relaying complex content issues to the broader Trust and Safety team. - Serving as an advocate for the user community. - Participating in process improvement initiatives to improve quality and efficiency of work and continuous training programs. - Engaging in conversation around socially sensitive topics with the purpose of keeping our communities safe. ASSUMPTION: This role requires strong coping, emotional resilience, and stress management skills. Content moderators may be exposed to potentially objectionable and sensitive content, so they need to be able to handle this effectively. 📋 Key Responsibilities - Review, classify, and/or remove content according to client guidelines, using specific tools and channels. - Understand and remain updated on changing client policies and guidelines. - Investigate, resolve, and relay complex content issues to the broader Trust and Safety team. - Serve as an advocate for the user community. - Participate in process improvement initiatives that improve quality and efficiency of work and continuous training programs. - Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe. ASSUMPTION: The role involves reviewing and classifying content, which may include graphic, violent, sexual, or egregious material. Content moderators need strong resilience and coping skills to perform their role responsibilities effectively. 🎯 Required Qualifications Education: - High school diploma or equivalent Experience: - 0-2 years of relevant experience Required Skills: - Strong coping, emotional resilience, and stress management skills - Excellent comprehension and communication skills - Languages: English (min. B2), Dutch (min. B1+) - Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies - Strong attention to detail - Comfort synthesizing and analyzing information from multiple streams - Strong critical thinking and decision-making skills - Deep familiarity and passion for the internet, internet platforms, and internet culture - High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported - Ability to work well individually and as part of a team - Flexibility in meeting changing business needs in a fast-paced environment - Commitment to quality, efficiency, and effectiveness - Previous business process outsourcing, customer service, or content moderation experience is a plus 💰 Compensation & Benefits Salary Range: €18,000 - €22,000 per year (based on industry standards for entry-level content moderators in Poland) Benefits: - Private Medical Care (Luxmed or Medicover) - Life Insurance - Employee Assistance Program - Paid Employee Referral Program - Access to the MyBenefit platform (including Multisport card and Lunch card) - Training Package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification) - Employee Share Purchase Plan (automatic eligibility for quarterly dividends if they own company shares) - Inclusion and diversity initiatives (truly multicultural environment; supports LGBT, people with disabilities, and parents) - Flexible work-life balance (sports activities, outings, volunteering initiatives) - Commitment to reducing environmental impact (carbon, water, and waste reduction across Accenture facilities and communities) 📌 Applicant Insights 🔍 Company Context Industry: Business Consulting and Services Company Size: 10,001+ employees Founded: 1950 (as Accenture; originally founded as Anderson Consulting in 1950) Company Description: - Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. - Accenture is a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. - We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Company Specialties: - Management Consulting - Systems Integration and Technology - Business Process Outsourcing - Application and Infrastructure Outsourcing 📊 Role Analysis Career Level: Entry-level (0-2 years of experience) Reporting Structure: Content moderators report directly to the Trust and Safety team and work collaboratively with various teams within Accenture Operations. Work Arrangement: On-site, full-time, with flexible shift schedules (daytime work system or 3-shift system, including weekends) Growth Opportunities: - Continuous training programs and workgroup discussions for optimal development in the role - Opportunities to improve quality and efficiency of work through process improvement initiatives - Potential career growth within Accenture's Trust and Safety offering and broader Accenture Operations 🌍 Location & Work Environment Office Type: Modern, high-tech office space with collaborative work areas and dedicated quiet spaces Office Location: Krakow, High 5ive Development, Poland Geographic Context: - Krakow is the second-largest city in Poland, with a population of approximately 760,000 people. - The city is known for its rich history, cultural attractions, and vibrant nightlife. - Krakow is home to a thriving tech industry, with many multinational companies having offices in the city. Work Schedule: - Full-time, on-site work with flexible shift schedules (daytime work system or 3-shift system, including weekends) - Accenture offers a flexible approach that allows an appropriate work-life balance, with sports activities, outings, volunteering initiatives, and more. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screening 3. On-site or virtual interview with the hiring manager and/or team members 4. Background check and onboarding Key Assessment Areas: - Cultural fit and alignment with Accenture's values - Technical skills and problem-solving abilities - Communication and interpersonal skills - Ability to work well in a team and collaborate effectively Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experiences for the content moderator role. - Showcase your passion for internet culture and familiarity with internet platforms. - Demonstrate your strong coping skills and emotional resilience in handling sensitive content. - Prepare for behavioral interview questions that focus on your ability to handle challenging content and maintain a safe online community. ATS Keywords: Content moderation, online community safety, internet culture, emotional resilience, stress management, attention to detail, critical thinking, decision-making, teamwork, quality commitment, process improvement, training programs, work-life balance, Krakow, Poland, Accenture, Trust and Safety, Accenture Operations. 🛠 Cultural Fit Considerations Company Values: - Client Value Creation: Delivering tangible, measurable outcomes for clients. - One Accenture: Fostering a "one team" mentality and culture. - Respect for the Individual: Valuing diversity, inclusion, and work-life balance. - Best People: Attracting, developing, and retaining top talent. - Integrity: Upholding ethical standards and acting with integrity in all aspects of our business. Work Style: - Collaborative and team-oriented, with a focus on collective success. - Results-driven and focused on delivering high-quality work. - Adaptable and open to feedback, with a continuous learning mindset. - Committed to maintaining a safe and inclusive work environment. Self-Assessment Questions: 1. How do your personal values align with Accenture's company values? 2. How do you handle challenging content and maintain a safe online community? 3. How do you balance work-life responsibilities while working flexible shifts? 4. How do you approach continuous learning and professional development? 5. How do you contribute to a positive, inclusive, and respectful work environment? 🛠 Potential Challenges Challenges specific to the role: - Exposure to potentially sensitive and disturbing content. - Managing stress and maintaining emotional well-being while handling challenging content. - Balancing work-life responsibilities while working flexible shifts. Challenges specific to the company/industry: - Working in a fast-paced, dynamic environment with changing business needs. - Adapting to new technologies and tools as they are implemented. - Maintaining a high level of productivity and quality in a competitive industry. Challenges specific to the location: - Navigating public transportation or commuting in a large city. - Adapting to local customs and cultural norms. - Balancing work and personal life in a city with a vibrant nightlife and cultural scene. 📈 Similar Roles Comparison Comparison with related positions: - Content Moderator (Social Media): Focuses on reviewing and moderating user-generated content on social media platforms, with a similar emphasis on maintaining a safe online environment. - Customer Service Representative: Handles customer inquiries and resolves issues, but may not be directly involved in content moderation or maintaining online community safety. - Community Manager: Oversees online communities, engages with users, and fosters a positive environment, but may not be directly involved in content moderation or reviewing user-generated content. Industry-specific context: - Content moderation roles may vary depending on the industry and the type of content being reviewed (e.g., social media, gaming, e-commerce, or user-generated content platforms). - The role of a content moderator is crucial in maintaining a safe and inclusive online environment, regardless of the industry or platform. 📝 Sample Projects Project examples specific to this role: - Reviewing and classifying user-generated content according to client guidelines. - Investigating and resolving complex content issues, such as hate speech, harassment, or copyright infringement. - Participating in process improvement initiatives to enhance the quality and efficiency of content moderation processes. Project examples specific to the industry: - Collaborating with cross-functional teams to develop and implement content moderation policies and guidelines. - Working with external partners to ensure compliance with industry standards and regulations. - Contributing to the development of AI and machine learning tools to assist in content moderation and improve efficiency. 💡 Key Questions to Ask During Interview Questions specific to role responsibilities: 1. Can you describe a typical day in the life of a content moderator at Accenture? 2. How do you handle challenging content and maintain a safe online community? 3. What tools and technologies do content moderators use to review and classify content? 4. How do you ensure the quality and efficiency of content moderation processes? Questions specific to team structure and work environment: 1. How does the content moderation team collaborate with other teams within Accenture Operations? 2. What is the work-life balance like for content moderators, especially those working flexible shifts? 3. How does Accenture support the well-being of its content moderators? Questions specific to career growth and development: 1. What opportunities are there for professional development and career growth within the content moderator role? 2. How does Accenture support the growth of its content moderators and their transition into other roles within the company? 📝 Next Steps for Applicants To apply for this position: 1. Submit your application through the provided link: 2. Tailor your resume and cover letter to highlight relevant skills and experiences for the content moderator role. 3. Prepare for the application process, which may include phone or video screening, on-site or virtual interviews, and a background check. 4. Follow up with the hiring manager or recruiter after your interview to express your interest in the role and ask about next steps in the process. 5. If selected, complete the onboarding process and attend any required training sessions to ensure a smooth transition into your new role. ⚠️ Disclaimer This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.