🔹 Job Title: Content Moderator with English and Portugese
🔹 Company: Accenture
🔹 Location: Krakow, High 5ive Development
🔹 Job Type: On-site
🔹 Category: Business Consulting and Services
🔹 Date Posted: May 30, 2025
🚀 Job Overview
Key aspects of this role include:
- Reviewing, classifying, and removing content according to client guidelines using specific tools and channels.
- Understanding and remaining updated on changing client policies and guidelines.
- Investigating, resolving, and relaying complex content issues to the broader Trust and Safety team.
- Serving as an advocate for the user community.
- Participating in process improvement initiatives that improve quality and efficiency of work.
- Engaging in conversation around socially sensitive topics with the purpose of keeping our communities safe.
ASSUMPTION: This role requires strong coping, emotional resilience, and stress-management skills, as well as excellent comprehension and communication abilities in English and Portuguese. Familiarity with internet platforms and culture, as well as the ability to work objectively and with attention to detail, is essential.
📋 Key Responsibilities
- Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Serve as an advocate for the user community.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
ASSUMPTION: This role involves exposure to potentially objectionable and sensitive content, which may be graphic, violent, sexual, or egregious. Accenture provides well-being support programs to help employees cope with the emotional demands of the role.
🎯 Required Qualifications
Education:
- High school diploma or equivalent
Experience:
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
Required Skills:
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension and communication abilities in English (min. B2) and Portuguese (min. B2+)
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
💰 Compensation & Benefits
Salary Range: €20,000 - €25,000 per year (based on experience level and industry standards for content moderators in Poland)
Benefits:
- Private Medical Care (Luxmed or Medicover)
- Life Insurance
- Employee Assistance Program
- Paid Employee Referral Program
- Access to the MyBenefit platform (including the Multisport card and Lunch card)
- Training Package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)
- Employee Share Purchase Plan (automatic quarterly dividends if they own company shares)
- Inclusion and diversity initiatives (LGBT, people with disabilities, and parents support)
- Flexible work-life balance (sports activities, outings, volunteering initiatives)
- Commitment to reducing environmental impact (carbon, water, and waste reduction initiatives)
📊 Applicant Insights
Company Context:
Industry: Business Consulting and Services
Company Size: 10,000+ employees
Founded: 1950
Company Description:
- Accenture is a global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale.
- Accenture is a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
Company Specialties:
- Management Consulting
- Systems Integration and Technology
- Business Process Outsourcing
- Application and Infrastructure Outsourcing
Role Analysis:
Career Level: Entry-level to Junior
Reporting Structure: Reports directly to the Trust and Safety team lead.
Work Arrangement: On-site, full-time, with a 2-shifts system (8:00 - 16:00; 10:00 - 18:00)
Growth Opportunities:
- Continuous training programs and workgroup discussions for optimal development in the role.
- Opportunities to work with various global clients and use foreign language and new technology solutions daily.
- Clear development path with dedicated Buddy support from the first day at the office.
Potential Challenges:
- Exposure to potentially objectionable and sensitive content, which may be graphic, violent, sexual, or egregious.
- The emotional demands of the role may require strong coping, emotional resilience, and stress-management skills.
- The fast-paced environment may require flexibility in meeting changing business needs.
🌍 Location & Work Environment
Office Type: High 5ive Development, Krakow
Office Location(s): Krakow, High 5ive Development
Geographic Context:
- Krakow is the second-largest city in Poland, with a rich history and cultural heritage.
- The High 5ive Development is a modern business park located in the eastern part of Krakow, offering a convenient location for employees with easy access to public transportation and nearby amenities.
Work Schedule:
- Monday to Friday, with a 2-shifts system (8:00 - 16:00; 10:00 - 18:00)
💼 Interview & Application Insights
Typical Process:
1. Online application submission
2. Phone or video screening
3. On-site or virtual interview with the hiring manager and/or team members
4. Final decision and offer
Key Assessment Areas:
- Emotional resilience and coping skills
- Attention to detail and critical thinking abilities
- Cultural awareness and language proficiency in English and Portuguese
- Ability to work objectively and with attention to detail
- Familiarity with internet platforms and culture
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Prepare for interview questions related to your coping skills, attention to detail, and cultural awareness.
- Research Accenture's company culture and values to demonstrate your fit with the organization.
ATS Keywords:
- Content moderation
- Emotional resilience
- Stress management
- Internet culture
- Attention to detail
- Critical thinking
- Decision-making
- Language proficiency (English, Portuguese)
- Cultural awareness
- Teamwork
- Flexibility
- Quality commitment
🛠 Cultural Fit Considerations
Company Values:
- Client Value Creation
- One Global Network
- Respect for the Individual
- Best People
- Integrity
- Stewardship
- Collaboration
Work Style:
- Accenture values a diverse and inclusive work environment, where everyone feels a sense of belonging and is respected and empowered to do their best work.
- The company encourages open communication, collaboration, and continuous learning.
- Accenture fosters a culture of innovation, where employees are empowered to drive positive change and deliver value to clients, partners, shareholders, communities, and each other.
Self-Assessment Questions:
1. How do you align with Accenture's value of 'Respect for the Individual' in a content moderation role?
2. How do you ensure that your personal biases or beliefs do not influence your decision-making in this role?
3. How do you maintain a healthy work-life balance while working in a fast-paced environment with potential exposure to sensitive content?
📈 Similar Roles Comparison
- Content Moderator (Accenture) vs. Social Media Content Moderator (Facebook)
- Both roles involve reviewing, classifying, and removing content based on client guidelines.
- However, the Accenture role focuses on a broader range of content (text, audio, video, user profiles) and may require additional language proficiency (Portuguese in this case).
- The Facebook role may have more specific content guidelines and a larger user base to manage.
📝 Sample Projects
1. Reviewing and classifying user-generated content related to a specific client's platform, ensuring it adheres to their community guidelines.
2. Investigating and resolving complex content issues, such as those involving hate speech, harassment, or intellectual property infringement.
3. Participating in process improvement initiatives to enhance the quality and efficiency of content moderation workflows.
💬 Key Questions to Ask During Interview
1. Can you describe the onboarding process for new content moderators and the support provided to help them adapt to the role?
2. How does Accenture measure the performance and success of its content moderators?
3. Can you provide examples of how Accenture has improved its content moderation processes based on employee feedback or industry best practices?
4. How does Accenture ensure the well-being of its content moderators, given the potential emotional demands of the role?
5. What opportunities are there for growth and development within the content moderator role and the broader Trust and Safety team?
📝 Next Steps for Applicants
To apply for this position:
1. Submit your application through [this link](https://accenture.wd103.myworkdayjobs.com/AccentureCareers/job/Krakow-High-5ive-Development/Content-Moderator-with-English-and-Portugese_R00271821).
2. Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
3. Prepare for interview questions related to your coping skills, attention to detail, and cultural awareness.
4. Research Accenture's company culture and values to demonstrate your fit with the organization.
5. Follow up with the hiring manager after your interview, expressing your interest in the role and addressing any concerns or questions that may have arisen during the process.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
