Content Moderator with English and Swedish

📌 Core Information

🔹 Job Title: Content Moderator with English and Swedish

🔹 Company: Accenture

🔹 Location: Poland

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Improving the quality and safety of online content
• Serving as an advocate for user communities
• Analyzing, reviewing, and managing various types of content
• Promoting a safe and inclusive internet environment

ASSUMPTION: The job will heavily focus on identifying and mitigating harmful content on internet platforms to protect users and improve their interactions.

📋 Key Responsibilities

✅ Review, classify, and/or remove content according to client guidelines

✅ Understand and stay updated on changing client policies

✅ Investigate and resolve reported content issues

✅ Engage in process improvement initiatives

✅ Participate in training programs and discussions

✅ Engage in conversations around socially sensitive topics

ASSUMPTION: The responsibilities include intensive engagement with content management tools and necessitate strong analytical skills to handle sensitive and varied content types.

🎯 Required Qualifications

Education: Not specifically mentioned but likely requires at least high school diploma

Experience: Experience in content moderation, customer service, or BPO is a plus

Required Skills:

• Strong coping and emotional resilience
• Excellent communication in English and Swedish
• Critical thinking and decision-making abilities
• Attention to detail

Preferred Skills:

• Knowledge of internet culture and platforms
• Previous experience in a related field

ASSUMPTION: Ideal candidates will combine technical proficiency with emotional resilience due to the potential exposure to sensitive content.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive salaries expected in Polish market for tech-related roles

Benefits:

• Daily usage of foreign languages and new technology solutions
• Private medical care and life insurance
• Access to My Benefit platform and bonuses for referrals
• Inclusion and diversity practices
• Opportunity for professional growth through training

Working Hours: 40 hours per week with flexible rotational shifts

ASSUMPTION: The role provides comprehensive benefits that aim to enhance employee well-being, supporting flexible work hours but requiring shift flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Business Consulting and Services

Company Size: 10,001+ employees provide vast networking and career growth opportunities

Founded: Not specified, but deeply established in consulting with a significant global footprint

Company Description:

• Focus on technology and ingenuity
• Strives for delivering 360° value
• Operates in more than 120 countries

Company Specialties:

• Management Consulting
• Systems Integration
• Business Process Outsourcing

Company Website: http://www.accenture.com

ASSUMPTION: Accenture's vast and diverse operations suggest stability and a plethora of opportunities for internal mobility and learning.

📊 Role Analysis

Career Level: Entry to junior level, providing a foundation in the content moderation industry

Reporting Structure: Likely reports to a team leader within the Trust & Safety division

Work Arrangement: On-site in Kraków with a structured rotational schedule

Growth Opportunities:

• Access to resources for continuous learning
• Possible internal mobility
• Participation in industry-relevant advancements

ASSUMPTION: The entry-level nature implies a supportive environment for skill development, with clear pathways for career advancement within the company.

🌍 Location & Work Environment

Office Type: Modern, well-equipped facilities located centrally in Kraków

Office Location(s): High5ive Building, Kraków, Poland

Geographic Context:

• Kraków is a major cultural and economic hub
• Vibrant expatriate community
• Cost-effective living with quality amenities

Work Schedule: Rotating shifts across a 7-day workweek, including morning and evening shifts

ASSUMPTION: The location offers a dynamic urban lifestyle alongside professional opportunities within a supportive community of peers and mentors.

💼 Interview & Application Insights

Typical Process:

• Initial application with resume and cover letter
• Screening interview to assess qualifications
• Technical assessment of core skills

Key Assessment Areas:

• Language proficiency
• Understanding of internet culture
• Crisis management and emotional resilience

Application Tips:

• Highlight exposure to internet platforms and culture
• Showcase emotional strength and adaptability
• Demonstrate language proficiency and communication skills

ATS Keywords: Content moderation, emotional resilience, internet culture, Swedish language, critical thinking

ASSUMPTION: The application process is designed to identify adaptable, culturally savvy candidates capable of maintaining resilience in challenging contexts.

🛠️ Tools & Technologies

• Proprietary content management systems
• Communication and collaboration platforms
• Data analytics tools for content analysis

ASSUMPTION: Tools used are likely advanced cloud-based systems integral to task efficiency and team communication.

👔 Cultural Fit Considerations

Company Values:

• Embrace of change and innovation
• Commitment to inclusive and respectful workplace culture
• Focus on sustainable impact

Work Style:

• Collaborative and supportive team environment
• High adaptability to fast-changing policies and scenarios
• Persistent focus on quality and efficiency

Self-Assessment Questions:

• How do I handle exposure to sensitive content?
• Am I comfortable with shift work?
• Can I communicate effectively in English and Swedish?

ASSUMPTION: Fitment hinges on one's adaptability, ability to cope under stress, and value alignment with Accenture's core principles.

⚠️ Potential Challenges

• Exposure to objectionable content
• Balancing work-life with rotational shift requirements
• Maintaining objectivity in challenging situations
• Adapting to fast-paced changes in client guidelines

ASSUMPTION: Challenges are inherent in roles dealing with sensitive content and require strong personal resilience and coping mechanisms.

📈 Similar Roles Comparison

• Content Analyst at similar tech companies
• Trust & Safety Associate at global social media platforms
• Customer Service Representative with digital media focus

ASSUMPTION: These comparisons emphasize the need for a balance of technical acumen and interpersonal skills across similar positions.

📝 Sample Projects

• Social media platform content audit
• Development of process improvement solutions
• Cross-team alignment initiatives to standardize moderation practices

ASSUMPTION: Projects mainly aim at improving content management practices and ensuring standardized procedures across teams.

❓ Key Questions to Ask During Interview

• What mechanisms are in place to support emotional well-being?
• How does the team manage changes in content policy?
• What training opportunities are provided for new hires?
• How does Accenture ensure a culturally inclusive workplace?
• What are the team’s biggest challenges and how are they addressing them?

ASSUMPTION: Questions should focus on understanding the support systems, team dynamics, and personal growth opportunities available to moderators.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to demonstrate language capabilities in English and Swedish
• Highlight relevant experience and skills in your resume
• Be ready for an asynchronous or live video interview
• Keep track of application status and follow up as needed

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.