Content Operations Assistant

📌 Core Information

🔹 Job Title: Content Operations Assistant

🔹 Company: Universal Music Group

🔹 Location: Kings Cross, London

🔹 Job Type: On-site

🔹 Category: AV Film & TV

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Working with the Historic Films Archive (HFA) catalogue for content logging, license reports, metadata creation, and asset transfers.
• Developing expertise in content management systems and workflow processes within the Mercury Studios/UMG & HFA ecosystem.
• Collaborating with internal teams and external HFA colleagues to establish a cohesive and transparent workflow.
• Resolving content issues accurately and ensuring solutions work for all parts of the business and deadlines are adhered to.
• Providing progress reports relating to HFA content onboarding and any other catalogue expansion.

ASSUMPTION: This role requires a strong understanding of content management systems and metadata, as well as excellent communication and coordination skills.

📋 Key Responsibilities

✅ Focus on the recently acquired Historic Films Archive (HFA) catalogue, including content logging, license reports, metadata creation, and asset transfers.

✅ Develop expertise in content management systems and workflow processes within the Mercury Studios/UMG & HFA ecosystem, ensuring continued accurate reporting and revenue recognition.

✅ Liaise with internal teams and external HFA colleagues to establish a cohesive and transparent workflow.

✅ Resolve content issues accurately, ensuring solutions work for all parts of the business and deadlines are adhered to.

✅ Provide progress reports relating to HFA content onboarding, including any other catalogue expansion.

✅ Assist repertoire setup, research, and completion for both new and catalogue releases across Mercury Studios and UMG systems.

✅ Ensure correct and complete product setup in R2, GRS, RT, and other content management systems when it relates to Historic Film Archive or other sizable libraries.

✅ Work closely with Business Analysts, Commercial Finance, and the wider Catalogue team, providing the highest quality of data relating to HFA and other libraries as needed.

ASSUMPTION: This role requires a strong passion for music and audio-visual content, as well as the ability to work effectively under pressure and multi-task.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: 0-2 years of experience in a similar role or relevant field.

Required Skills:

• General understanding of content management systems and metadata related issues.
• Track record of quickly understanding new business information systems and processes.
• Ability to work closely with other team members while taking responsibility for personal workload.
• Excellent coordination, communication, reporting, and trouble-shooting skills.
• Ability to work effectively under pressure, multi-task, and be highly flexible to juggle priorities and meet all deadlines.
• Personable and co-operative approach, strong verbal, and written communication skills.
• Ability to communicate effectively to colleagues, key internal and external business contacts.
• Strong passion for and knowledge of music and audio-visual content.
• Driven and results orientated.

Preferred Skills:

• Experience with specific content management systems used within Universal Music Group.
• Knowledge of the music industry and its trends.

ASSUMPTION: While not explicitly stated, a general understanding of the music industry and its trends may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: £22,000 - £26,000 per annum (AI-estimated, based on industry standards for entry-level roles in London)

Benefits:

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan available
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM with a 30-minute lunch break.

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level roles in London. The actual salary may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Universal Music Group is a global leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.

Company Size: Universal Music Group has 5,001-10,000 employees worldwide, providing a large and diverse work environment.

Founded: Universal Music Group was founded in 1898 and has since grown into the world's leading music company.

Company Description:

• Universal Music Group is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
• The company's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world.
• UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.).

Company Specialties:

• Music and entertainment

Company Website: Universal Music Group

ASSUMPTION: Universal Music Group's extensive global presence and large employee base provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is an entry-level position within the content operations team at Universal Music Group.

Reporting Structure: The Content Operations Assistant will report directly to the Content Operations Manager and work closely with various internal teams, such as Business Analysts, Commercial Finance, and the wider Catalogue team.

Work Arrangement: This is an on-site role based at Universal Music Group's office in Kings Cross, London. The working hours are typically Monday to Friday, 9:00 AM to 5:30 PM with a 30-minute lunch break.

Growth Opportunities:

• As the company continues to expand its content offerings, there may be opportunities for the Content Operations Assistant to take on more responsibilities or move into different roles within the organization.
• Universal Music Group offers various training and development programs to help employees grow their skills and advance their careers.

ASSUMPTION: The Content Operations Assistant role offers a unique opportunity to gain experience in the music industry and work with a diverse range of content, providing a strong foundation for future career growth.

🌍 Location & Work Environment

Office Type: Universal Music Group's Kings Cross office is a modern, open-plan workspace with a collaborative and creative atmosphere.

Office Location(s): Kings Cross, London

Geographic Context:

• Kings Cross is a vibrant and bustling neighborhood in central London, with easy access to public transportation and numerous amenities.
• The area is home to a diverse range of businesses, including tech startups, media companies, and creative agencies.
• London is a global hub for the music industry, offering ample opportunities for networking and professional development.

Work Schedule: The working hours for this role are typically Monday to Friday, 9:00 AM to 5:30 PM with a 30-minute lunch break. However, the nature of the role may require some flexibility to meet deadlines and support the team's needs.

ASSUMPTION: The Kings Cross office provides a dynamic and engaging work environment, with ample opportunities for collaboration and creativity.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening
• In-person or virtual interview with the hiring manager and/or team members
• Final interview with the department head or HR

Key Assessment Areas:

• Understanding of content management systems and metadata
• Communication and coordination skills
• Problem-solving and trouble-shooting abilities
• Passion for music and audio-visual content

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences, particularly in content management, communication, and problem-solving.
• Demonstrate your passion for music and audio-visual content in your application materials.
• Prepare for interview questions that assess your understanding of content management systems, metadata, and your ability to work effectively under pressure.

ATS Keywords: Content management systems, metadata, coordination, communication, trouble-shooting, music, audio-visual content, Universal Music Group, Historic Films Archive, Mercury Studios

ASSUMPTION: Universal Music Group's application process is designed to assess candidates' relevant skills and experiences, as well as their cultural fit with the organization.

🛠️ Tools & Technologies

• Content management systems (e.g., R2, GRS, RT)
• Metadata management tools
• Project management software (e.g., Asana, Trello)
• Microsoft Office Suite (Word, Excel, PowerPoint)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the projects and tasks assigned to the Content Operations Assistant.

👔 Cultural Fit Considerations

Company Values:

• Passion for music and creativity
• Collaboration and teamwork
• Innovation and adaptability

Work Style:

• Creative and dynamic
• Collaborative and team-oriented
• Fast-paced and results-driven

Self-Assessment Questions:

• How do you stay organized and manage multiple tasks and deadlines in a fast-paced environment?
• Can you provide an example of a time when you had to resolve a complex content issue, and how did you approach it?
• How do you stay up-to-date with industry trends and new tools in the music and audio-visual content space?

ASSUMPTION: Universal Music Group values candidates who are passionate about music, creative, collaborative, and adaptable, with a strong work ethic and a results-driven attitude.

⚠️ Potential Challenges

• The fast-paced and dynamic nature of the music industry may require the Content Operations Assistant to adapt quickly to changes and prioritize tasks effectively.
• The role may involve working with large volumes of content and data, which can be challenging and time-consuming.
• As the company continues to expand its content offerings, the Content Operations Assistant may face new and unexpected challenges that require creative problem-solving and adaptability.
• The competitive nature of the music industry may present challenges in terms of standing out and making an impact in the role.

ASSUMPTION: The Content Operations Assistant role offers a unique opportunity to gain experience in the music industry and work with a diverse range of content, but it also presents challenges that require creativity, adaptability, and a strong work ethic.

📈 Similar Roles Comparison

• Content Operations Assistant vs. Content Coordinator: The Content Operations Assistant role focuses more on the technical aspects of content management and onboarding, while the Content Coordinator role may involve more strategic planning and project management.
• Content Operations Assistant vs. Content Analyst: The Content Operations Assistant role is more focused on the day-to-day management of content and workflows, while the Content Analyst role involves more in-depth analysis and reporting on content performance and trends.
• Career Path: The Content Operations Assistant role can serve as a stepping stone to more senior roles within the content operations team or other departments within Universal Music Group, such as content strategy, business development, or project management.

ASSUMPTION: The Content Operations Assistant role offers a unique opportunity to gain experience in the music industry and work with a diverse range of content, providing a strong foundation for future career growth and development.

📝 Sample Projects

• Onboarding a new content library or catalogue, including content logging, metadata creation, and asset transfers
• Resolving complex content issues, such as missing or incomplete metadata, duplicate assets, or licensing discrepancies
• Collaborating with internal teams and external partners to establish and optimize content workflows and processes

ASSUMPTION: The specific projects assigned to the Content Operations Assistant may vary depending on the company's content onboarding needs and priorities.

❓ Key Questions to Ask During Interview

• Can you describe a typical day or week in the role of Content Operations Assistant?
• How does this role contribute to the overall success of the Mercury Studios and Universal Music Group?
• What opportunities are there for professional development and growth within this role and the company?
• How does the company support work-life balance for its employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences, particularly in content management, communication, and problem-solving.
• Prepare for interview questions that assess your understanding of content management systems, metadata, and your ability to work effectively under pressure.
• If selected for an interview, be prepared to discuss your passion for music and audio-visual content and how it drives your interest in this role.
• Follow up with the hiring manager or HR within one week of your interview to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.