📌 Core Information
🔹 Job Title: Content Operations Associate
🔹 Company: The Walt Disney Company
🔹 Location: Glendale, CA, USA
🔹 Job Type: On-site
🔹 Category: Content Digital Operations
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing content availability and metadata publication across Disney's direct-to-consumer platforms
- Providing operational support, including issue resolution and escalation management
- Collaborating with cross-functional teams to drive operational improvements and process enhancements
- Monitoring service performance and contributing to continuous improvement initiatives
ASSUMPTION: This role requires a strong understanding of streaming media technology and the ability to work effectively in a fast-paced, multitasking environment.
📋 Key Responsibilities
✅ Perform operational review, validation, and publication of streaming content availability and content metadata to Disney-owned and operated direct-to-consumer (DTC) platforms
✅ Provide day-to-day technical operations support, including triage and troubleshooting of complex operational issues, run point on escalations, and resolve requests
✅ Provide support for urgent and immediate content takedown or sunrise procedures (on-shift/off-hours support). Respond to and de-escalate inbound escalations (tickets) in a timely manner.
✅ Be a voice of operations improvements within Disney’s Direct-To-Consumer (DTC) Streaming digital supply chain and content toolset, independently and proactively analyze operational workflows to propose scalable solutions to operational issues
✅ Bridge technical or process gaps through direct individual contribution. Monitor service performance and recommend areas of focus for continuous improvement initiatives.
✅ Assist in maintaining operational playbooks and deliver key performance metrics (KPM) to track health and growth. Maintain detailed support documentation for both internal and external use to strategically identify and understand trends.
✅ Document workflows and key processes necessary to enable DTC Streaming operations. Aid with rollout and training of technical enhancements inclusive of process, product, support, and training
✅ Support quality testing enhancement requests and perform user acceptance testing for DTC Platform Product & Engineering teams and facilitate their integration into the pipeline
✅ Develop and maintain strong professional partnerships with sales, support, engineering, product management, and analytics leaders
ASSUMPTION: This role requires strong communication skills and the ability to work effectively with various internal and external teams and partners.
🎯 Required Qualifications
Education: Bachelor's Degree, preferably in Computer Science, Business, TV/Film Production, Communications, or equivalent experience
Experience: Minimum 3 years of operations and/or technical solutions experience
Required Skills:
- Outstanding communication skills and the ability to effectively present requirements, challenges, and solutions across internal and external teams and partners
- Ability to deliver incredibly high-quality results in a heavy multitasking environment
- Moderate experience with process design, data collection / mapping, and analysis
- Productivity applications (MS-Office, Google Docs, etc.)
- A personal affinity for the brands and franchises of The Walt Disney Company
Preferred Skills:
- Knowledge of digital content lifecycle, direct to consumer supply chain framework, data flow from production through distribution, including post production, content availability QC, packaging, and component based delivery
- Understanding of video and audio formats, streaming technology
- Experience with SaaS-based project management and collaboration tools (Smartsheets, Confluence, Jira, Gliffy/Lucidchart)
- Experience with business intelligence solutions and data visualization tools such as Snowflake, Tableau, Domo, Looker etc. to contribute to Disney Streaming Services growth
- Familiarity with Agile, Kanban, and Scrum methodologies
- A strong high-level technical understanding of all aspects of streaming media, including video and audio formats, ad tiers, encoding, packaging, delivery, ingest, quality control, etc.
ASSUMPTION: While not explicitly stated, having experience in the media or entertainment industry would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: The hiring range for this position in California is $71,000 to $95,100 per year based on a 40-hour workweek. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may.
Benefits:
- Competitive benefits package
- Opportunities for career growth and development
- Work in a dynamic and creative environment
Working Hours: Full-time position with a 40-hour workweek. May require on-call or off-hours support as needed.
ASSUMPTION: The salary range provided is an estimate and may vary based on individual qualifications and business needs.
📌 Applicant Insights
🔍 Company Context
Industry: The Walt Disney Company operates in the entertainment industry, with a focus on media networks, parks and resorts, studio entertainment, consumer products, and interactive media.
Company Size: The Walt Disney Company has over 10,000 employees worldwide, providing a large and diverse work environment.
Founded: The Walt Disney Company was founded in 1923 by Walt Disney and has since grown into a global entertainment powerhouse.
Company Description:
- Leading diversified international family entertainment and media enterprise
- Iconic brands and franchises, including Walt Disney Animation Studios, Walt Disney Pictures, Marvel Studios, Lucasfilm, Pixar, Disney Branded Television, National Geographic, 20th Century Studios, and Searchlight Pictures
- Operates in over 40 countries, with a commitment to creating world-class stories and experiences for every member of the family
Company Specialties:
- Media networks
- Parks and resorts
- Studio entertainment
- Consumer products
- Interactive media
Company Website: https://www.disney.com/
ASSUMPTION: The Walt Disney Company's extensive brand portfolio and global presence offer unique opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of technical expertise and operational experience.
Reporting Structure: The Content Operations Associate will report directly to the Streaming Operations - Solutions & Data Management team within Content Platforms & Operations.
Work Arrangement: This is an on-site position, with the possibility of off-hours support as needed.
Growth Opportunities:
- Potential career progression within the Content Platforms & Operations team or related departments
- Opportunities to work on high-profile projects and collaborate with various teams across the organization
- Access to professional development and training programs
ASSUMPTION: Given the company's size and diverse business segments, there are ample opportunities for career growth and development within The Walt Disney Company.
🌍 Location & Work Environment
Office Type: The Walt Disney Company's Glendale, CA office is a corporate environment, with a focus on collaboration and innovation.
Office Location(s): Glendale, CA, USA
Geographic Context:
- Glendale is located in the Greater Los Angeles area, offering a mix of urban and suburban living
- The region is known for its diverse culture, vibrant arts scene, and numerous entertainment industry opportunities
- Glendale has a Mediterranean climate, with mild winters and warm summers
Work Schedule: Full-time position with a 40-hour workweek. May require on-call or off-hours support as needed.
ASSUMPTION: The Glendale office provides a dynamic and creative work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Technical assessment or case study
- On-site or video interview with hiring manager and team members
- Final round with senior leadership
Key Assessment Areas:
- Technical skills and knowledge of streaming media technology
- Problem-solving abilities and analytical thinking
- Communication and collaboration skills
- Adaptability and ability to work in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Disney's brands and franchises in your application materials
- Prepare for behavioral and situational interview questions that focus on your problem-solving abilities and adaptability
ATS Keywords: Streaming media, content availability, metadata, operations, technical solutions, process design, data collection, data mapping, analysis, Agile methodologies, quality control, Disney, entertainment industry
ASSUMPTION: The Walt Disney Company's application process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit within the organization.
🛠️ Tools & Technologies
- SaaS-based project management and collaboration tools (Smartsheets, Confluence, Jira, Gliffy/Lucidchart)
- Business intelligence solutions and data visualization tools (Snowflake, Tableau, Domo, Looker)
- Streaming media technology and tools
ASSUMPTION: The tools and technologies required for this role are industry-standard and can be learned with relevant experience and training.
👔 Cultural Fit Considerations
Company Values:
- Innovation and creativity
- Quality and excellence
- Storytelling and imagination
- Integrity and respect
- Collaboration and teamwork
Work Style:
- Fast-paced and dynamic environment
- Strong focus on collaboration and teamwork
- Opportunities for professional growth and development
- Creative and innovative problem-solving
Self-Assessment Questions:
- Do you have a strong personal affinity for Disney's brands and franchises?
- Are you comfortable working in a fast-paced, multitasking environment?
- Do you possess strong communication and collaboration skills?
- Are you able to work effectively with various internal and external teams and partners?
ASSUMPTION: The Walt Disney Company values candidates who are passionate about their brands, creative problem-solvers, and strong communicators.
⚠️ Potential Challenges
- Working in a fast-paced, high-pressure environment with tight deadlines
- Managing complex operational issues and escalations
- Adapting to changes in processes and workflows
- Working off-hours or on-call as needed
ASSUMPTION: These challenges are inherent to the role and require strong problem-solving skills, adaptability, and a commitment to delivering high-quality results.
📈 Similar Roles Comparison
- Content Operations Associate vs. Content Manager: The Content Operations Associate focuses more on day-to-day operational support and issue resolution, while the Content Manager is responsible for strategic content planning and management.
- Industry-specific context: The entertainment industry is highly competitive and dynamic, with a strong focus on innovation and creativity.
- Career path comparison: This role can serve as a stepping stone to more senior positions within Content Platforms & Operations or related departments.
ASSUMPTION: Understanding the differences between related roles and the industry-specific context can help candidates tailor their applications and prepare for interviews.
📝 Sample Projects
- Managing the publication of a high-profile movie release across multiple platforms
- Resolving a complex content availability issue that impacts multiple regions
- Implementing a new process or tool to improve operational efficiency
ASSUMPTION: These sample projects illustrate the variety of tasks and responsibilities associated with the Content Operations Associate role.
❓ Key Questions to Ask During Interview
- How does this role contribute to Disney's overall content strategy and distribution goals?
- What are the most significant challenges facing the Content Platforms & Operations team, and how can this role help address them?
- How does the Streaming Operations - Solutions & Data Management team collaborate with other departments within Content Platforms & Operations and the broader organization?
- What opportunities are there for professional growth and development within this role and the broader organization?
- How does the company support work-life balance for employees in this role?
ASSUMPTION: Asking well-researched and thoughtful questions demonstrates your interest in the role and the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving abilities and adaptability
- Research Disney's brands and franchises to demonstrate your understanding and enthusiasm for the company
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
