📌 Core Information
🔹 Job Title: Content Operations Specialist
🔹 Company: Earnest
🔹 Location: San Francisco Bay Area, Salt Lake City (Remote)
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Content Operations, Marketing
🔹 Date Posted: 2025-07-10
🔹 Experience Level: Mid-Level (2-5 years)
🔹 Remote Status: Hybrid (3 days/month in office)
🚀 Job Overview
Key aspects of this role include:
- Leading end-to-end content publishing workflows
- Overseeing legal and compliance processes
- Managing partner-facing marketing asset workflows
- Tracking content performance and vendor operations
- Collaborating cross-functionally with creative, legal, partner, and freelance teams
ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to manage multiple projects simultaneously. The ideal candidate will have experience working with cross-functional teams and managing complex workflows.
📋 Key Responsibilities
✅ Lead end-to-end content publishing workflows, managing blog and webpage updates, coordinating cross-functional teams, and tracking key performance metrics like publishing velocity and content freshness.
✅ Oversee legal and compliance processes, serving as the primary point of contact for reviews, implementing required edits, and ensuring all content meets regulatory standards and disclosure requirements.
✅ Manage partner-facing marketing asset workflows, including submission, review, and revisions with bank partners—ensuring timely delivery and SLA adherence across collaborative stakeholders.
✅ Organize and maintain digital assets, optimizing Brandfolder and Google Drive systems for efficient retrieval, while supporting updates to web pages and landing content across digital channels.
✅ Track content performance and manage vendor operations, using data insights to improve workflows, while coordinating freelancers, processing invoices, and ensuring on-time, high-quality deliverables.
ASSUMPTION: This role requires a strong understanding of content management systems, digital asset management, and legal compliance processes. The ideal candidate will have experience working with these systems and be able to streamline workflows to improve efficiency.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience)
Experience: 3+ years creating consumer content; 2+ years with web traffic metrics, HTML, and web publishing
Required Skills:
- Operationally excellent, process-driven, experienced in complex workflows, tight deadlines, and streamlining content ops via CMS (e.g., Storyblok), DAM, and legal/compliance
- Collaborative, detail-oriented, skilled at cross-functional coordination for quality, compliant digital content
- Data-informed, mission-aligned, optimizing publishing with web traffic metrics, passionate about education access through content
- Willingness to travel to the Oakland or SLC office depending on your location monthly to collaborate with other Earnies
Preferred Skills:
- Familiarity with Storyblok, Airtable, or similar content management and workflow tools
- Experience collaborating with legal and compliance teams, particularly in regulated industries like financial services or education
ASSUMPTION: The ideal candidate will have a proven track record of managing complex content operations workflows and a strong understanding of content management systems, digital asset management, and legal compliance processes.
💰 Compensation & Benefits
Salary Range: $100,000 - $125,000 USD per year
Benefits:
- Health, Dental, & Vision benefits plus savings plans
- Mac computers + work-from-home stipend to set up your home office
- Monthly internet and phone reimbursement
- Employee Stock Purchase Plan
- Restricted Stock Units (RSUs)
- 401(k) plan to help you save for retirement plus a company match
- Robust tuition reimbursement program
- $1,000 travel perk on each Earnie-versary to anywhere in the world
- Competitive days of annual PTO
- Competitive parental leave
Working Hours: Full-time, 40 hours per week, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level content operations specialist role in the San Francisco Bay Area and Salt Lake City. The final salary offer will be determined based on the candidate's qualifications, internal compensation, and budget.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, focusing on student loans and refinancing
Company Size: Medium (201-500 employees)
Founded: 2013, with headquarters in Oakland, California
Company Description:
- Earnest is a mission-driven financial services company focused on making higher education accessible and affordable for everyone
- The company offers private student loans, student loan refinancing, and scholarships to help students pay less for their education
- Earnest is committed to providing exceptional customer service and building solutions that actually help students manage their finances
Company Specialties:
- Consumer Lending
- Financial Technology
- Mission Driven, Value Driven
Company Website: earnest.com
ASSUMPTION: Earnest is a growing financial services company with a strong focus on customer service and a mission to make higher education more accessible and affordable. The company values innovation, collaboration, and a commitment to its customers.
📊 Role Analysis
Career Level: Mid-Level (2-5 years of experience)
Reporting Structure: Reports directly to the Head of Brand and Content
Work Arrangement: Hybrid, with 3 days per month required in the office (Oakland or Salt Lake City)
Growth Opportunities:
- Potential for career advancement within the content operations or marketing departments
- Opportunities to work on high-impact projects and collaborate with cross-functional teams
- Chance to make a significant impact on the company's mission to make higher education more accessible and affordable
ASSUMPTION: This role offers significant growth opportunities for the right candidate, including the chance to work on high-impact projects and collaborate with cross-functional teams. The ideal candidate will be proactive, innovative, and committed to the company's mission.
🌍 Location & Work Environment
Office Type: Hybrid (3 days/month in office)
Office Location(s): Oakland, California; Salt Lake City, Utah
Geographic Context:
- The San Francisco Bay Area and Salt Lake City are both major metropolitan areas with diverse populations and vibrant cultures
- The cost of living in both areas is relatively high compared to the national average
- Both locations offer a mix of urban and outdoor recreational opportunities
Work Schedule: Full-time, 40 hours per week, with flexibility for remote work
ASSUMPTION: The hybrid work arrangement offers the best of both worlds, allowing employees to work remotely most of the time while also providing opportunities for in-person collaboration and team-building.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-depth interview with cross-functional team members
- Final interview with the Head of Brand and Content
- Background check and offer extension
Key Assessment Areas:
- Content management and workflow experience
- Cross-functional collaboration and communication skills
- Attention to detail and quality assurance
- Data analysis and performance tracking
- Alignment with company mission and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience with content management systems, digital asset management, and legal compliance processes
- Showcase your ability to manage complex workflows and collaborate effectively with cross-functional teams
- Demonstrate your passion for education access and commitment to the company's mission
ATS Keywords: Content Operations, Content Management, Digital Asset Management, Legal Compliance, Workflow Management, Cross-Functional Collaboration, Performance Tracking, Data Analysis
ASSUMPTION: The interview process for this role will focus on assessing the candidate's technical skills, cross-functional collaboration abilities, and alignment with the company's mission and values.
🛠️ Tools & Technologies
- Storyblok or similar content management system
- Brandfolder or similar digital asset management system
- Google Drive or similar cloud storage platform
- HTML and web publishing tools
- Data analysis and performance tracking tools
ASSUMPTION: The ideal candidate will have experience with content management systems, digital asset management, and web publishing tools. Familiarity with data analysis and performance tracking tools is also preferred.
👔 Cultural Fit Considerations
Company Values:
- Every Second Counts: Speed is our competitive advantage
- Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience
- Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do
- Lead Together: Our success comes from how we work together. Leadership is not about titles—it is about action
- Don’t Take Yourself Too Seriously: We take our work seriously, not ourselves
Work Style:
- Fast-paced and collaborative
- Data-driven and results-oriented
- Mission-focused and customer-centric
- Flexible and adaptable
Self-Assessment Questions:
- Do you thrive in fast-paced, collaborative environments?
- Are you comfortable working with data and using it to drive decision-making?
- Are you passionate about education access and committed to the company's mission?
- Do you have experience working with cross-functional teams and managing complex workflows?
- Are you comfortable with a hybrid work arrangement, including regular in-office collaboration?
ASSUMPTION: The ideal candidate will be a strong cultural fit for Earnest, with a fast-paced, collaborative work style, a data-driven approach, and a deep commitment to the company's mission.
⚠️ Potential Challenges
- Managing complex workflows and tight deadlines
- Collaborating effectively with cross-functional teams
- Ensuring compliance with legal and regulatory requirements
- Adapting to a hybrid work arrangement, including regular in-office collaboration
- Balancing the need for speed with the importance of quality and accuracy
ASSUMPTION: The ideal candidate will be proactive, organized, and able to manage multiple projects simultaneously. They will also be comfortable working in a fast-paced, collaborative environment and able to adapt to a hybrid work arrangement.
📈 Similar Roles Comparison
- Content Manager vs. Content Operations Specialist: While both roles focus on content management, the Content Operations Specialist role places a greater emphasis on workflow management, vendor operations, and performance tracking
- Industry-specific context: The financial services industry is heavily regulated, requiring a strong understanding of legal and compliance processes
- Career path comparison: This role offers significant growth opportunities for the right candidate, including the potential to advance within the content operations or marketing departments
ASSUMPTION: The Content Operations Specialist role is unique in its focus on workflow management, vendor operations, and performance tracking. The ideal candidate will have experience in these areas and be comfortable working in a fast-paced, collaborative environment.
📝 Sample Projects
- Managing the end-to-end content publishing workflow for a major marketing campaign, including coordinating cross-functional teams, tracking key performance metrics, and ensuring timely delivery
- Overseeing the legal and compliance review process for a new product launch, ensuring all content meets regulatory standards and disclosure requirements
- Managing partner-facing marketing asset workflows for a major bank partnership, including submission, review, and revisions, while ensuring timely delivery and SLA adherence
ASSUMPTION: These sample projects illustrate the complex, cross-functional nature of the Content Operations Specialist role and the importance of strong project management, collaboration, and attention to detail.
❓ Key Questions to Ask During Interview
- Can you describe the typical content publishing workflow and how this role fits into the broader content operations team?
- How does the company ensure compliance with legal and regulatory requirements, and what role does this position play in that process?
- Can you provide an example of a successful content operations project and discuss the key challenges and solutions involved?
- How does the company support the professional development and growth of its content operations team members?
- What is the company's approach to work-life balance, and how does the hybrid work arrangement support that?
ASSUMPTION: These key questions will help the candidate better understand the role, the company's content operations processes, and the opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your interview by researching the company, its mission, and its values
- Be ready to discuss your experience with content management systems, digital asset management, and legal compliance processes
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
