Content Processing Specialist (Content Moderation)

📌 Core Information

🔹 Job Title: Content Processing Specialist (Content Moderation)

🔹 Company: BrickBrands

🔹 Location: Manila, Philippines

🔹 Job Type: Full-time

🔹 Category: Design Services

🔹 Date Posted: April 11, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: Remote (Global)

🚀 Job Overview

Key aspects of this role include:

• Protecting brands from harmful content on social media platforms
• Promoting positive brand sentiment and community engagement
• Monitoring and analyzing content using an online platform
• Communicating effectively with shift managers and team members
• Working with various brands across different industries

ASSUMPTION: This role requires strong analytical skills, attention to detail, and the ability to work independently and as part of a team.

📋 Key Responsibilities

✅ Monitor content on various social media platforms using an online platform

✅ Identify and analyze harmful or inappropriate content, and make decisions on moderation

✅ Maintain constant communication with shift managers to resolve issues or questions

✅ Stay up-to-date with the latest social media trends and lingo

✅ Ensure the safety of the online community and compliance with brand policies and guidelines

✅ Work with various brands from different industries to detect, review, and monitor content

ASSUMPTION: This role may involve exposure to sensitive or inappropriate content, requiring resilience and professionalism.

🎯 Required Qualifications

Education: High School Diploma or equivalent

Experience: At least 1 year of experience in content moderation, customer service (non-voice), or social media/community management

Required Skills:

• Excellent communication skills in English, both written and oral
• Strong analytical skills and attention to detail
• Ability to work independently and as part of a team
• Flexibility to work on a rotating schedule, including weekends
• General knowledge and interest in various social media platforms

Preferred Skills:

• Experience in social media and marketing
• Additional languages

ASSUMPTION: While a High School Diploma is the minimum requirement, candidates with relevant experience or additional qualifications may be preferred.

💰 Compensation & Benefits

Salary Range: PHP 25,000 - 35,000 per month (based on market rates for entry-level content moderation roles in Manila)

Benefits:

• Continuous learning experience and career growth opportunities
• Competitive compensation based on location market rates
• Welcoming environment where feedback and suggestions are valued
• Diverse and global team environment

Working Hours: 8-hour shifts, rotating schedule, including weekends

ASSUMPTION: The salary range is an estimate based on market rates for entry-level content moderation roles in Manila. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Design Services, focusing on branding, marketing, and visual identity

Company Size: 2-10 employees, offering a close-knit and collaborative work environment

Founded: 2022, with a short but impactful history in the industry

Company Description:

• Proud of its Finnish heritage and global presence
• Offers 24/7 brand protection, positive brand sentiment, and customer engagement
• Embracing diversity and inclusivity, promoting a global team environment

Company Specialties:

• Branding and marketing
• Design (visual identity, rebranding, print, and web design)
• Social media management

Company Website: https://www.brick-brands.com/

ASSUMPTION: BrickBrands is a growing company with a strong focus on its employees' professional development and growth.

📊 Role Analysis

Career Level: Entry-level, with opportunities for career growth and advancement

Reporting Structure: Reports directly to the shift manager, with close collaboration with the team

Work Arrangement: 100% remote, with flexibility to work from anywhere globally

Growth Opportunities:

• Career progression within the content moderation team
• Expansion into other areas of the business, such as marketing or design
• Potential leadership roles as the company grows

ASSUMPTION: BrickBrands offers opportunities for career growth and development, with a focus on continuous learning and improvement.

🌍 Location & Work Environment

Office Type: Remote (no physical office)

Office Location(s): N/A (fully remote)

Geographic Context:

• Manila, Philippines, with a vibrant and growing tech industry
• Opportunities to work with global brands and teams
• Access to a diverse and multicultural work environment

Work Schedule: Rotating shifts, including weekends, with flexibility to manage personal schedules

ASSUMPTION: The remote work environment offers flexibility and convenience, with the potential for a better work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical assessment or trial shift
• Final interview with the hiring manager

Key Assessment Areas:

• Communication skills and language proficiency
• Analytical skills and attention to detail
• Cultural fit and alignment with company values
• Problem-solving abilities and adaptability

Application Tips:

• Highlight relevant experience and skills in your resume and cover letter
• Demonstrate your understanding of social media platforms and trends
• Showcase your ability to work independently and as part of a team
• Prepare for questions about your experience with content moderation and brand protection

ATS Keywords: Content moderation, social media, customer service, communication, analytical skills, flexibility, teamwork, problem-solving

ASSUMPTION: The application process may vary based on the specific needs of the hiring manager or the company's current hiring practices.

🛠️ Tools & Technologies

• Online content monitoring platform (provided by the company)
• Communication tools (e.g., Slack, Microsoft Teams)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The required tools and technologies may change or evolve as the company grows and adopts new platforms.

👔 Cultural Fit Considerations

Company Values:

• Flexibility
• Support and communication
• Diversity and inclusivity

Work Style:

• Collaborative and team-oriented
• Adaptable and resilient
• Professional and committed to continuous learning

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable working independently and as part of a global team?
• Do you have strong communication skills and the ability to make decisions under pressure?

ASSUMPTION: BrickBrands values a diverse and inclusive work environment, with a strong focus on collaboration and adaptability.

⚠️ Potential Challenges

• Exposure to sensitive or inappropriate content
• Managing a rotating schedule, including weekends
• Adapting to a fast-paced and dynamic work environment
• Working effectively in a remote, global team

ASSUMPTION: While there may be challenges, BrickBrands offers support and resources to help employees succeed in their roles.

📈 Similar Roles Comparison

• Content Moderator (Social Media)
• Community Manager (Social Media)
• Customer Service Representative (Non-voice)

ASSUMPTION: This role is similar to other content moderation and customer service positions, with a focus on social media platforms and brand protection.

📝 Sample Projects

• Content moderation for a global fast-food brand
• Social media management for a tech startup
• Brand protection for a fashion retailer

ASSUMPTION: Sample projects may vary based on the specific needs of the clients and the company's current workload.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role?
• How does the company support work-life balance for remote employees?
• What opportunities are there for career growth and development within the company?
• How does the company ensure the well-being of its employees, given the nature of the work?
• What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: Asking thoughtful and relevant questions demonstrates your interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare for the interview by researching the company and practicing common interview questions
• Follow up with the hiring manager after the interview, expressing your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.