📌 Core Information
🔹 Job Title: Content Processing Specialist (Content Moderation)
🔹 Company: BrickBrands
🔹 Location: Mexico City, Ciudad de México, Mexico
🔹 Job Type: Full-time
🔹 Category: Content Moderation
🔹 Date Posted: April 11, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: Remote (Global)
🚀 Job Overview
Key aspects of this role include:
- Protecting brands from harmful content on social media platforms
- Promoting positive brand sentiment and community engagement
- Monitoring content, analyzing information, and making moderation decisions
- Collaborating with shift managers and working with various brands
- Continuous learning and career growth opportunities in a global team environment
ASSUMPTION: This role requires strong analytical and communication skills, as well as a keen interest in social media and customer experience. Previous experience in content moderation, marketing, or social media management is essential for success in this position.
📋 Key Responsibilities
✅ Monitor content on various social media platforms using our online platform
✅ Maintain constant communication with shift managers to resolve issues or questions
✅ Rapidly identify and analyze online communication, staying up-to-date with social media trends and lingo
✅ Ensure the safety of the online community and compliance with brand policies and guidelines
✅ Understand and apply brand policies and guidelines to make accurate moderation decisions
✅ Work with various brands from different industries to detect, review, and monitor content
ASSUMPTION: This role requires the ability to work quickly and accurately under pressure, as well as strong attention to detail and multitasking skills.
🎯 Required Qualifications
Education: High School Diploma or equivalent
Experience: Previous experience in content moderation, marketing, or social media management
Required Skills:
- Excellent communication skills in English and Spanish (both written and oral)
- Familiarity with various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc.)
- Strong analytical and problem-solving skills
- Ability to work an 8-hour shift on a rotating schedule, including weekends
- Stable internet connection and a personal PC/laptop with a working webcam
Preferred Skills:
- Experience in social media and customer service (non-voice)
- Additional language proficiency
ASSUMPTION: Candidates with a background in marketing, social media management, or customer service are strongly encouraged to apply. Familiarity with multiple languages is a plus.
💰 Compensation & Benefits
Salary Range: MXN 15,000 - 20,000 per month (based on market rates for entry-level positions in Mexico City)
Benefits:
- Competitive compensation based on location market rates
- Continuous learning experience and career growth opportunities
- Remote work with a global team environment
- Work with innovative brands and a welcoming, diverse team
Working Hours: 40 hours per week, with a rotating schedule that may include weekends
ASSUMPTION: The salary range is an estimate based on market rates for entry-level positions in Mexico City. Actual compensation may vary based on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Design Services (Branding, Marketing, and Design)
Company Size: 2-10 employees (Small, close-knit team with plenty of opportunities for growth and impact)
Founded: 2022 (Relatively new company with a short but successful history)
Company Description:
- Proud of its Finnish heritage, BrickBrands offers 24/7 brand protection, positive brand sentiment, and increased customer engagement in various languages and cultures
- Fast-growing company with opportunities for talented individuals to join the global team and learn the BrickBrands Way
- Embracing diversity and inclusivity to build better relationships and conversations
Company Specialties:
- Branding
- Marketing
- Design
- Visual Identity
- Rebranding
- Social Media Management
- Print Design
- Web Design
Company Website: https://www.brick-brands.com/
ASSUMPTION: BrickBrands is a small, growing company with a strong focus on branding, marketing, and design. They value diversity, inclusivity, and continuous learning.
📊 Role Analysis
Career Level: Entry-level (0-2 years of experience)
Reporting Structure: Reports directly to the shift manager
Work Arrangement: 100% remote, global team environment
Growth Opportunities:
- Continuous learning experience and career growth opportunities within the company
- Potential to work with innovative brands and gain experience in various industries
- Opportunity to join a diverse and global team, learning from colleagues around the world
ASSUMPTION: This role offers excellent opportunities for growth and learning, particularly for individuals interested in branding, marketing, and social media management.
🌍 Location & Work Environment
Office Type: 100% remote (Global)
Office Location(s): Mexico City, Ciudad de México, Mexico
Geographic Context:
- Mexico City is the capital and most populous city of Mexico, known for its vibrant culture, rich history, and diverse neighborhoods
- The city offers a mix of modern and traditional architecture, with numerous museums, parks, and historic sites
- Mexico City has a subtropical highland climate, with mild winters and warm summers
Work Schedule: 8-hour shifts on a rotating schedule, including weekends
ASSUMPTION: Mexico City offers a dynamic and culturally rich environment for remote workers, with numerous opportunities for exploration and engagement.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- Skills assessment and/or trial shift
- Final interview with the team
Key Assessment Areas:
- Communication skills (written and oral)
- Analytical and problem-solving skills
- Familiarity with social media platforms and trends
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Demonstrate your passion for social media, marketing, and customer experience
- Showcase your ability to work quickly and accurately under pressure
- Prepare examples of your analytical and problem-solving skills
ATS Keywords: Content Moderation, Social Media, Customer Experience, Communication, Analytical Skills, Flexibility, Teamwork, Problem Solving
ASSUMPTION: The application process for this role may involve multiple stages, including a skills assessment and/or trial shift. Candidates should be prepared to demonstrate their analytical and communication skills throughout the interview process.
🛠️ Tools & Technologies
- Online platform for content monitoring
- Communication tools (email, chat, video conferencing)
- Social media platforms (Facebook, Instagram, LinkedIn, Discord, etc.)
ASSUMPTION: Candidates should be comfortable using various social media platforms and online communication tools. Familiarity with content moderation tools is a plus.
👔 Cultural Fit Considerations
Company Values:
- Positivity
- Team success
- Continuous learning
- Diversity and inclusivity
Work Style:
- Remote work with a global team
- Collaborative and supportive environment
- Focus on continuous learning and growth
- Flexibility and adaptability
Self-Assessment Questions:
- Do you thrive in a remote, global team environment?
- Are you passionate about social media, marketing, and customer experience?
- Can you work quickly and accurately under pressure?
- Do you embrace diversity and inclusivity in the workplace?
ASSUMPTION: BrickBrands values positivity, team success, continuous learning, and diversity. Candidates should be comfortable working remotely in a global team environment and embrace the company's values.
⚠️ Potential Challenges
- Working with various brands and industries may require quick adaptation to different policies and guidelines
- The role may involve exposure to sensitive or disturbing content, which can be emotionally challenging
- Working rotating shifts, including weekends, may impact personal schedules and social life
- The fast-paced environment may require strong time management and multitasking skills
ASSUMPTION: Candidates should be aware of the potential challenges associated with this role and be prepared to manage their time and emotions effectively.
📈 Similar Roles Comparison
- Content Moderator (Social Media) - Similar role with a focus on monitoring and moderating content on social media platforms
- Community Manager - Similar role with a focus on engaging with online communities and promoting positive brand sentiment
- Social Media Coordinator - Similar role with a focus on creating and curating content for social media platforms
ASSUMPTION: This role is similar to other content moderation and social media management positions, but with a specific focus on protecting brands from harmful content and promoting positive brand sentiment.
📝 Sample Projects
- Content moderation for a major brand launch on social media
- Analyzing and reporting on social media trends and their impact on brand sentiment
- Collaborating with the team to develop and implement a content moderation strategy for a new brand
ASSUMPTION: These sample projects demonstrate the range of responsibilities and tasks associated with this role, from content moderation to analysis and strategy development.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I prepare for them?
- How does this role contribute to the overall success of the company, and how will my work be measured?
- What opportunities are there for growth and learning within the company?
- How does the company support work-life balance for remote employees?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the work environment, allowing them to make an informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences
- Prepare examples of your analytical and problem-solving skills
- Follow up with the hiring manager within one week of submission to confirm receipt of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
