Content Producer

📌 Core Information

🔹 Job Title: Content Producer

🔹 Company: T-Mobile

🔹 Location: Bellevue, WA; Overland Park, KS; Frisco, TX; Atlanta, GA; or Herndon, VA

🔹 Job Type: Full-Time, Hybrid (3 days in office)

🔹 Category: Marketing

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Overseeing and completing complex content updates across T-Mobile’s digital channels and apps
• Collaborating with cross-functional teams to ensure content is scalable, accessible, consistent, and aligns with brand objectives
• Serving as the main point of contact for Content Operations, managing projects, and responding to content-related requests
• Troubleshooting and training colleagues on newly-developed AEM components and content authoring best practices
• Executing contextual marketing across T-Mobile’s digital channels using Adobe Target

ASSUMPTION: This role requires a strong understanding of content management systems, particularly Adobe Experience Manager (AEM), and the ability to work effectively with various teams to deliver high-quality content.

📋 Key Responsibilities

✅ Oversee and complete complex content updates across T-Mobile’s digital channels and apps, ensuring content is published effectively using established content authoring and publishing processes.

✅ Work closely with various teams to ensure content is scalable, accessible, consistent, and aligns with the brand’s objectives.

✅ Analyze end-to-end customer experiences to ensure content is of high quality, consistent in voice, tone, and construction.

✅ Serve as the main point of contact for Content Operations within the digital organization, managing assigned projects, advising and consulting on recommended approaches, and responding to content-related requests.

✅ Troubleshoot and train colleagues on newly-developed AEM components and other content authoring best practices.

✅ Use Adobe Target to execute contextual marketing across T-Mobile’s digital channels, ensuring content is personalized and relevant to customers.

✅ Engage with surrounding teams to help identify and drive working efficiencies.

ASSUMPTION: The ideal candidate will be proficient in Adobe Experience Manager (AEM) and Adobe Target, with strong project management skills and the ability to work effectively in a fast-paced environment.

🎯 Required Qualifications

Education: Bachelor’s Degree or equivalent professional experience (Required)

Experience: 5+ years in Digital/web content production, eCommerce, digital marketing, or similar field (Required)

Required Skills:

• Proficient in Adobe suite, specifically Adobe Experience Manager (AEM) (Required)
• Familiarity with HTML, CSS, JavaScript, and jQuery (Required)
• Experience with project management platforms (Jira preferred) (Required)
• Strong project management skills with the ability to prioritize tasks and meet deadlines (Required)
• Excellent interpersonal skills to collaborate effectively with cross-functional teams and stakeholders (Required)
• Strong attention to detail and ability to maintain high standards of content quality and consistency (Required)

Preferred Skills:

• Proficient in Adobe Target (Preferred)
• Experience with Adobe Photoshop for creating and editing content (Preferred)
• 1+ year experience in telecom, finance, home internet, or related fields (Preferred)

ASSUMPTION: Candidates with experience in telecom, finance, home internet, or related fields may have an advantage in understanding the specific content requirements and industry context.

💰 Compensation & Benefits

Salary Range: $76,000 - $137,000 (Based on location and experience)

Benefits:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants and purchase plan
• Paid time off and holidays
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter programs

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the telecommunications industry. Actual compensation may vary based on location, experience, and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Telecommunications. T-Mobile is a leading provider of wireless voice and data services in the United States, with a focus on delivering innovative and competitive solutions to its customers.

Company Size: 10,001+ employees. As a large organization, T-Mobile offers a wide range of career opportunities and benefits, as well as the resources and infrastructure to support its employees' professional growth.

Founded: 1990. T-Mobile has a long history in the telecommunications industry and has established itself as a major player in the market.

Company Description:

• T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that offers reliable connectivity for all.
• T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience, and undisputable drive for disruption that creates competition and innovation in wireless and beyond.
• Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.

Company Specialties:

• IoT
• Retail
• 5G for All
• Future of 5G
• Business Sales
• Customer Care
• Business Wireless
• Consumer Wireless
• Technology
• Internships & Returnships
• DE&I
• Benefits & Perks

Company Website: https://www.t-mobile.com

ASSUMPTION: T-Mobile's focus on innovation, customer experience, and disruption in the wireless industry makes it an attractive employer for individuals seeking a dynamic and forward-thinking work environment.

📊 Role Analysis

Career Level: Mid-level to Senior. This role requires a significant amount of experience in digital content production and a strong understanding of content management systems, as well as the ability to work effectively with cross-functional teams.

Reporting Structure: The Content Producer will report directly to the Manager, Content Operations, and work closely with various teams, including Accessibility, Analytics, SEO, Experience Design, Digital Marketing, Product Management, AEM Platform Operations, and Domain Management.

Work Arrangement: Hybrid (3 days in office). This role requires at least 3 days a week in the office, with the remaining days worked remotely.

Growth Opportunities:

• As T-Mobile continues to grow and expand its services, there may be opportunities for the Content Producer to take on additional responsibilities or move into a management role.
• The diverse range of teams that the Content Producer will work with provides ample opportunities to learn new skills and gain exposure to different aspects of the business.
• T-Mobile's commitment to employee development and growth, as evidenced by its tuition assistance and college coaching programs, indicates that there are opportunities for professional advancement within the company.

ASSUMPTION: The Content Producer role offers a unique opportunity to work at the intersection of content creation, project management, and cross-functional collaboration, providing a strong foundation for career growth within the organization.

🌍 Location & Work Environment

Office Type: Hybrid (3 days in office). The Content Producer must be located in one of T-Mobile's offices in Bellevue, WA; Overland Park, KS; Frisco, TX; Atlanta, GA; or Herndon, VA, and be willing to work on-site at least 3 days a week.

Office Location(s): Bellevue, WA; Overland Park, KS; Frisco, TX; Atlanta, GA; or Herndon, VA

Geographic Context:

• Bellevue, WA: A suburb of Seattle, Bellevue offers a mix of urban and natural environments, with a strong tech industry presence and a high cost of living.
• Overland Park, KS: A suburb of Kansas City, Overland Park is known for its high quality of life, excellent schools, and affordable housing.
• Frisco, TX: A rapidly growing city in the Dallas-Fort Worth metroplex, Frisco offers a mix of urban and rural environments, with a strong focus on family-friendly amenities and a lower cost of living compared to Dallas.
• Atlanta, GA: The capital of Georgia, Atlanta is a major hub for business, finance, and culture, with a diverse population and a high cost of living.
• Herndon, VA: A suburb of Washington, D.C., Herndon is a diverse and multicultural community with a mix of urban and rural environments, and a high cost of living.

Work Schedule: Full-time, 40 hours per week, with at least 3 days worked on-site in the office.

ASSUMPTION: The Content Producer role may require occasional travel to other T-Mobile offices or customer sites, as needed.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with a recruiter
• On-site or virtual interview with the hiring manager and/or team members
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Technical skills in Adobe Experience Manager (AEM) and related tools
• Project management skills and ability to prioritize tasks
• Collaboration and communication skills, particularly with cross-functional teams
• Problem-solving and troubleshooting abilities
• Understanding of content strategy and customer experience

Application Tips:

• Highlight your experience with Adobe Experience Manager (AEM) and related tools in your resume and be prepared to discuss specific projects or challenges you've tackled using these platforms.
• Demonstrate your project management skills and ability to prioritize tasks by providing examples of successful projects you've led or contributed to in your resume and interview.
• Showcase your collaboration and communication skills by describing how you've worked effectively with cross-functional teams in previous roles.
• Prepare for behavioral interview questions that focus on your problem-solving and troubleshooting abilities, as well as your understanding of content strategy and customer experience.

ATS Keywords: Adobe Experience Manager, AEM, content production, project management, cross-functional teams, Adobe Target, HTML, CSS, JavaScript, jQuery

ASSUMPTION: T-Mobile's application process may include assessments or exercises to evaluate candidates' technical skills and problem-solving abilities, as well as their fit with the company's culture and values.

🛠️ Tools & Technologies

• Adobe Experience Manager (AEM)
• Adobe Target
• HTML
• CSS
• JavaScript
• jQuery
• Adobe Photoshop
• Project management platforms (Jira preferred)

ASSUMPTION: The Content Producer will be expected to stay up-to-date with the latest versions of Adobe Experience Manager (AEM) and related tools, as well as any new technologies or platforms adopted by T-Mobile.

👔 Cultural Fit Considerations

Company Values:

• Customer-obsessed
• Un-carrier mentality
• Innovation
• Speed
• Integrity
• Inclusion
• One team, together

Work Style:

• Collaborative and cross-functional
• Fast-paced and dynamic
• Innovative and forward-thinking
• Customer-focused
• Results-driven

Self-Assessment Questions:

• How do you ensure that the content you create aligns with T-Mobile's brand voice and tone, even when working with diverse teams?
• Can you describe a time when you had to troubleshoot a complex content issue, and how did you approach it?
• How do you prioritize tasks and manage your time effectively in a fast-paced, dynamic work environment?

ASSUMPTION: T-Mobile's culture emphasizes collaboration, innovation, and a customer-obsessed mindset, with a strong focus on working together as one team to drive results.

⚠️ Potential Challenges

• The Content Producer role may require occasional travel to other T-Mobile offices or customer sites, which could be a challenge for those who prefer to work remotely full-time.
• The fast-paced and dynamic work environment may be challenging for individuals who prefer a more structured or predictable work environment.
• The Content Producer will be expected to stay up-to-date with the latest versions of Adobe Experience Manager (AEM) and related tools, which may require ongoing learning and development to maintain proficiency.
• The role may require working with a diverse range of teams, which could present communication or collaboration challenges if not managed effectively.

ASSUMPTION: The Content Producer role offers a unique opportunity to work at the intersection of content creation, project management, and cross-functional collaboration, but it also presents challenges that require strong communication, problem-solving, and adaptability skills.

📈 Similar Roles Comparison

• Content Strategist: While both roles focus on content, the Content Strategist role is more focused on developing and implementing content strategies, while the Content Producer role is more focused on day-to-day content creation and management.
• Web Content Manager: Both roles involve managing web content, but the Web Content Manager role may be more focused on the technical aspects of content management, such as website architecture and CMS administration, while the Content Producer role is more focused on the creative and strategic aspects of content creation and management.
• Digital Content Specialist: Both roles involve creating and managing digital content, but the Digital Content Specialist role may be more focused on specific content types, such as video or multimedia, while the Content Producer role is more focused on a broad range of content types and channels.

ASSUMPTION: The Content Producer role offers a unique blend of creative, strategic, and technical responsibilities, making it a versatile and dynamic position within the digital content management landscape.

📝 Sample Projects

• Developing and implementing a content strategy for a new product launch, including creating and managing content for web, app, and email channels
• Collaborating with cross-functional teams to create and publish a series of customer-facing videos, including scripting, storyboarding, and post-production
• Managing a content audit and migration project for a website redesign, including assessing and remediating broken links, redirects, and 404 errors

ASSUMPTION: The Content Producer role offers a wide range of project opportunities, from strategic content planning and creation to tactical content management and optimization.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics of the Content Operations team, and how the Content Producer role fits within it?
• What are the most significant content challenges facing T-Mobile in the next 12-24 months, and how does this role contribute to addressing them?
• How does T-Mobile support the professional development and growth of its Content Producer team members?
• What are the key performance indicators (KPIs) used to measure the success of the Content Producer role, and how are they tracked and reported?
• How does T-Mobile approach content localization and accessibility, and what role does the Content Producer play in ensuring that content is accessible to all users?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the organization's priorities and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight your experience with Adobe Experience Manager (AEM) and related tools, as well as your project management and collaboration skills.
• Write a cover letter that demonstrates your understanding of T-Mobile's brand and values, as well as your enthusiasm for the Content Producer role and the opportunity to contribute to the company's success.
• If you have a portfolio or examples of your work, be prepared to share them during the interview process to showcase your skills and accomplishments.
• Follow up with the recruiter or hiring manager one week after your interview to inquire about the status of your application and reiterate your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.