📌 Core Information
🔹 Job Title: Content Services Manager
🔹 Company: Coates Group
🔹 Location: Chicago, IL, United States
🔹 Job Type: Full-time, Permanent
🔹 Category: Technology, Information and Internet
🔹 Date Posted: 2025-08-07
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading the Content Management Services for clients
- Managing a team of Content Analysts
- Collaborating with various departments (Engineering, Support, Account Management, Deployment)
- Ensuring effective deployment of client campaigns and commercial aspects
- Strong technical acumen and understanding of CMS solution capabilities
ASSUMPTION: This role requires a balance of technical and project management skills, with a strong focus on client communication and team leadership.
📋 Key Responsibilities
✅ Lead ongoing program management tracking for all Content releases for US-based clients
✅ Develop and communicate a Content Services Roadmap to internal stakeholders
✅ Manage day-to-day team activities and ensure team members meet role expectations
✅ Estimate work efforts, track billable hours, and oversee commercial health of Content Services
✅ Engage directly with clients or via agency partners for content planning and strategy sessions
✅ Collaborate with engineering teams to understand system capabilities and opportunities for automation and scalability
✅ Identify technical dependencies and engage engineering teams to solve and deliver on those dependencies
✅ Participate in solution architecture discussions to align content workflows with platform capabilities
ASSUMPTION: This role involves a mix of strategic planning, hands-on project management, and client communication, with a significant focus on team leadership and collaboration with other departments.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Marketing, Business, or a related discipline)
Experience: 3+ years of experience managing end-to-end delivery of client-facing projects
Required Skills:
- Proficient in client-facing written and verbal communications
- Experience writing and reviewing functional specifications, user stories, and/or design briefs
- Excellent time-management and task delegation skills
- Critical thinking and analytical skills
- Proficient in project management tools and methodologies
Preferred Skills:
- Experience working with CMS software
- Familiarity with QSR (Quick Service Restaurant) industry
ASSUMPTION: While not explicitly stated, experience in a related industry or familiarity with CMS software would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $88,000 - $112,000 per year
Benefits:
- Flexible work arrangements (as per company policy)
- Bonus programs and learning opportunities
- Wellness initiatives like Thrive
Working Hours: Full-time, typically 40 hours per week, with flexibility based on project needs
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels in the Chicago area. Benefits are assumed to be standard for the industry and company size.
📌 Applicant Insights
🔍 Company Context
Industry: Coates Group operates in the technology sector, specializing in QSR experience ecosystems and digital signage solutions.
Company Size: 201-500 employees, which means applicants can expect a mid-sized company structure with opportunities for growth and collaboration.
Founded: 1963, with over 60 years of experience in the industry.
Company Description:
- QSR experience ecosystems partner, helping brands simplify restaurant ecosystems and deliver seamless customer experiences
- Offers tailored solutions and end-to-end services for drive-thru, in-restaurant, and digital menu boards
- Global scale with operations in over 50 markets and 9 offices worldwide
Company Specialties:
- Drive-Thru Solutions
- In-Restaurant Digital Solutions
- Digital Menu Boards
- Self-Service Kiosks
- CMS Software
- Traditional Signage
Company Website: coatesgroup.com/careers
ASSUMPTION: Coates Group's focus on QSR experience ecosystems and global reach provides opportunities for applicants to work on large-scale projects and collaborate with international teams.
📊 Role Analysis
Career Level: Mid-level management, with opportunities for growth and development within the company.
Reporting Structure: This role reports directly to the Head of Content Services and oversees a team of Content Analysts.
Work Arrangement: On-site, with flexible work arrangements based on project needs and company policy.
Growth Opportunities:
- Potential to advance to a senior management role within the Content Services department
- Opportunities to work on diverse projects and gain experience in various aspects of the business
- Chance to develop leadership and mentoring skills by managing a team of Content Analysts
ASSUMPTION: This role offers opportunities for professional growth and development within the company, with a focus on building leadership and management skills.
🌍 Location & Work Environment
Office Type: Coates Group's Chicago office is a modern, collaborative workspace designed to facilitate teamwork and innovation.
Office Location(s): 112 N May St, Chicago, Illinois 60607, US
Geographic Context:
- Chicago is a major city with a diverse cultural scene, offering numerous entertainment, dining, and recreational opportunities
- The office is located in a bustling neighborhood with easy access to public transportation and amenities
- Chicago experiences all four seasons, with cold winters and warm summers
Work Schedule: Full-time, typically 40 hours per week, with flexibility based on project needs and company policy.
ASSUMPTION: The Chicago office provides a dynamic and collaborative work environment, with easy access to urban amenities and a diverse cultural scene.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess cultural fit and basic qualifications
- Behavioral and technical interviews to evaluate problem-solving skills and industry knowledge
- Final interview with the hiring manager to discuss the role and company culture in more detail
Key Assessment Areas:
- Project management skills and experience
- Client communication and stakeholder management
- Technical acumen and understanding of CMS software
- Problem-solving and analytical skills
Application Tips:
- Highlight relevant project management experience and achievements
- Demonstrate strong communication skills and ability to work with diverse teams
- Showcase understanding of CMS software and relevant industry trends
- Tailor resume and cover letter to emphasize skills and experiences relevant to this role
ATS Keywords: Content Management, Project Management, Client Communication, Technical Acumen, Task Delegation, Time Management, Critical Thinking, Analytical Skills, CMS Software, QSR Industry
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing project management skills, client communication, and technical acumen.
🛠️ Tools & Technologies
- CMS Software (e.g., Coates Group's proprietary CMS or other industry-standard solutions)
- Project Management Tools (e.g., Asana, Trello, Jira, or similar platforms)
- Collaboration Tools (e.g., Microsoft Office Suite, Google Workspace, or similar tools)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's internal systems and client requirements.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Partnership
- Empowerment
- Connection
- Evolution
Work Style:
- Collaborative and team-oriented
- Focused on continuous learning and improvement
- Adaptable and responsive to changing client needs
- Results-driven and committed to delivering high-quality work
Self-Assessment Questions:
- Do I thrive in a collaborative, team-oriented environment?
- Am I comfortable working with diverse clients and stakeholders?
- Do I have a strong commitment to continuous learning and improvement?
- Am I adaptable and responsive to changing project requirements?
ASSUMPTION: Coates Group values a collaborative, innovative, and adaptable work environment, with a strong focus on client partnerships and continuous improvement.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Balancing client expectations with internal team priorities
- Adapting to changing client requirements and industry trends
- Ensuring consistent and high-quality work from a team of Content Analysts
ASSUMPTION: This role presents unique challenges related to project management, client communication, and team leadership, requiring strong organizational skills and adaptability.
📈 Similar Roles Comparison
- Compared to a Project Manager role, this position has a stronger focus on content management and client communication
- Unlike a Content Strategist role, this position involves more hands-on project management and team leadership
- In comparison to a Content Analyst role, this position requires more strategic thinking and leadership skills
ASSUMPTION: This role combines elements of project management, content strategy, and team leadership, making it unique within the content management field.
📝 Sample Projects
- Managing the content release process for a major QSR client's national campaign
- Collaborating with engineering teams to automate content workflows and improve system efficiency
- Leading a team of Content Analysts in developing and implementing a new content strategy for a regional restaurant chain
ASSUMPTION: Sample projects for this role may involve managing large-scale content releases, collaborating with cross-functional teams, and developing strategic content plans for clients.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the organization?
- How does the company support the professional development and growth of its employees?
- What are the most challenging aspects of this role, and how has the previous incumbent addressed them?
- How does the company approach work-life balance, and what flexibility is available for this role?
- What are the key priorities for this role in the first 90 days?
ASSUMPTION: These interview questions are designed to assess the role's fit within the organization, the company's commitment to employee growth, and the key challenges and priorities for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant project management experience and skills
- Prepare for behavioral and technical interview questions by reflecting on your past experiences and researching industry trends
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
