- Overseeing creative refresh and launch of campaigns
- Managing project activities and coordinating with clients
- Ensuring high-quality deliverables are met on time
- Collaborating with eBay Canada's marketing teams
- Developing landing page wireframes for launches and refreshes
*ASSUMPTION:* This role requires a strong understanding of digital creative production and operational processes, as well as excellent communication and organizational skills.
📋 Key Responsibilities
✅ Coordinate project activities, including scheduling meetings, tracking deadlines, and setting up campaigns for launch.
✅ Manage the operational setup and testing for multiple campaigns, prioritizing workload to launch campaigns and assets on schedule.
✅ Manage and deploy content in client-specific tools, advising clients on best practices.
✅ Support quality assurance efforts by reviewing project deliverables to ensure they meet client expectations and adhere to DEPT® design standards.
✅ Liaise with clients, clarifying questions, managing expectations, and proactively communicating status, updates, or agency recommendations.
✅ Clearly and effectively communicate campaign updates or requirements to stakeholders.
✅ Assist in building and maintaining strong client relationships by demonstrating professionalism, responsiveness, and a commitment to delivering high-quality design solutions.
✅ Ensure high standards are maintained and add value wherever possible.
✅ Ensure projects are delivered and launched on time, providing reporting on any issues that may arise.
*ASSUMPTION:* This role involves a high level of multitasking and requires strong attention to detail to ensure campaigns are launched successfully and on time.
🎯 Required Qualifications
- Education: Bachelor's degree in Marketing, Communications, or a related field.
- Experience: 2-5 years of experience in content management, digital marketing, or a related role.
- Required Skills:
- Strong communication skills, with excellent presentation, report writing, and data analysis capabilities.
- Demonstrated experience working proactively, autonomously, or without extensive direction.
- Experience in content management systems, reporting tools, and project management software.
- Ability to work under pressure and adapt to changes in direction when required.
- Ability to work within short timeframes and meet deadlines with ease and efficiency.
- Extremely organized, with a strong ability to manage and prioritize tasks for different stakeholders to meet deadlines, and meticulous attention to detail.
- Highly motivated to learn, grow, and improve.
- Personable, approachable, collaborative demeanor, and problem-solving mindset.
- Moderate understanding of digital creative production and operational processes.
- Excellent oral and written communication skills.
- Superb planning and organizational abilities.
*Preferred Skills:*
- Experience working with e-commerce platforms.
- Familiarity with HTML and CSS.
- Knowledge of Agile methodologies.
*ASSUMPTION:* Candidates with experience in e-commerce content management and familiarity with relevant tools will have a significant advantage in this role.
💰 Compensation & Benefits
- Salary Range: CAD 65,000 - 85,000 per year (based on industry standards for mid-level marketing roles in Toronto)
- Benefits:
- Flexible, hybrid working policy
- Mental health support and company sick pay scheme
- 15 days paid holiday (plus Public Holidays)
- Refreshments provided in the office all week
- Social and cultural events, plenty of opportunities to connect with colleagues through organized activities and celebrations
- Inspirational talks, bringing the outside in with regular guest speakers and events
- Learning and development, supporting your growth with continuous opportunities to learn and advance
- Buddy Programme: You will be paired with a 'Buddy' to help you through your first weeks at DEPT®
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards
- Awesome clients. Whether big or small, local or global — at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
*ASSUMPTION:* The salary range provided is an estimate based on industry standards for mid-level marketing roles in Toronto. Actual compensation may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
- Industry: Marketing & Advertising
- Company Size: Medium (1,001-5,000 employees)
- Founded: 2015 (as a merger of several digital agencies)
- Company Description: DEPT® is a pioneering technology and marketing services company that creates end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay, and more. With a team of 4,000+ digital specialists across 30+ locations on 5 continents, DEPT® delivers pioneering work on a global scale with a boutique culture. Committed to making a positive impact on the planet, DEPT® has been Climate Neutral and B Corporation certified since 2021.
- Company Specialties: Digital Craftmanship, Campaigns, Social, Data-Driven Marketing, B2B Marketing, Digital Marketing, Creativity, Technology, Strategy, Digital, Brand, Advertising, Design, Data, Intelligence, Organization, UX, Agency, Content, Digital Products, and AI
📊 Role Analysis
- Career Level: Mid-Level (2-5 years of experience)
- Reporting Structure: This role reports directly to the Content Manager and works closely with eBay Canada's marketing teams.
- Work Arrangement: Hybrid (2-3 days on-site per week, with flexibility for remote work)
- Growth Opportunities:
- Potential career progression into senior content roles or management positions within DEPT®'s content team.
- Opportunities to work on diverse projects and gain exposure to various industries and clients.
- Access to learning and development resources to enhance skills and advance career growth.
*ASSUMPTION:* This role offers opportunities for career growth and skill development within DEPT®'s content team and across the organization.
🌍 Location & Work Environment
- Office Type: Hybrid (onsite and remote work arrangement)
- Office Location(s): Toronto, ON, Canada
- Geographic Context: Toronto is the most populous city in Canada and the provincial capital of Ontario. It is a multicultural city with a diverse range of neighborhoods, offering a mix of urban and suburban living options. The city is known for its vibrant arts and culture scene, diverse food scene, and numerous recreational opportunities.
- Work Schedule: Standard full-time work hours with flexibility for remote work.
*ASSUMPTION:* The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility, allowing employees to enjoy the best of both worlds.
💼 Interview & Application Insights
- Typical Process:
1. Online application review
2. Phone or video screen with the HR team
3. In-depth interview with the Content Manager and a member of the DEPT® team
4. Final interview with the Head of Content
5. Offer and onboarding
- Key Assessment Areas:
- Communication and presentation skills
- Attention to detail and organizational skills
- Problem-solving and adaptability
- Cultural fit and alignment with DEPT®'s values
- Application Tips:
1. Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
2. Showcase your understanding of digital creative production and operational processes.
3. Demonstrate your ability to work autonomously and manage multiple projects simultaneously.
4. Prepare examples of your past work that showcase your creativity, attention to detail, and problem-solving skills.
5. Research DEPT®'s company culture and values, and be prepared to discuss how your personal values align with theirs.
*ASSUMPTION:* DEPT® values candidates who take the time to understand the company's culture and can demonstrate a strong fit with their values and work environment.
🛠️ Tools & Technologies
- Content management systems (e.g., Contentful, Storyblok, or similar)
- Project management software (e.g., Asana, Trello, Jira, or similar)
- Reporting tools (e.g., Google Analytics, Adobe Analytics, or similar)
- Basic knowledge of HTML and CSS
- Familiarity with e-commerce platforms (e.g., Shopify, Magento, or similar)
*ASSUMPTION:* Proficiency in the listed tools and technologies is preferred but not required. Candidates with experience in relevant tools will have a significant advantage in this role.
👔 Cultural Fit Considerations
- Company Values:
- Pioneering: Always leaning forward, thinking of what we can create tomorrow that does not exist today.
- Collaborative: Working together to create the best possible outcome for our clients and our team.
- Curious: Always seeking to learn and grow, both as individuals and as a collective.
- Responsible: Taking ownership of our work and our impact on the world around us.
- Work Style:
- DEPT® offers a hybrid work arrangement, allowing employees to balance on-site collaboration and remote work.
- The company values a flexible, agile, and innovative work environment.
- DEPT® encourages a culture of open communication, continuous learning, and growth.
*Self-Assessment Questions:*
1. How do you align with DEPT®'s value of being pioneering, and can you provide an example of a time when you demonstrated this value?
2. How comfortable are you working in a hybrid work environment, and how do you ensure effective communication and collaboration with remote team members?
3. How do you approach continuous learning and growth in your role, and can you provide an example of a time when you proactively sought out new skills or knowledge?
*ASSUMPTION:* DEPT® values candidates who can demonstrate a strong fit with their company culture and values, as well as a willingness to adapt to a hybrid work environment.
⚠️ Potential Challenges
1. Managing multiple projects and deadlines simultaneously, requiring strong organizational skills and attention to detail.
2. Working with clients and stakeholders with varying expectations and priorities, necessitating excellent communication and project management skills.
3. Adapting to changes in direction or priorities, requiring flexibility and adaptability.
4. Balancing on-site collaboration and remote work, which may present unique challenges in communication and time management.
*ASSUMPTION:* These challenges can be overcome with strong organizational skills, excellent communication, and a willingness to adapt to changing priorities and work environments.
📈 Similar Roles Comparison
1. This role differs from related positions in its focus on content management and operational support for campaign launches, rather than creative development or strategic planning.
2. In the marketing and advertising industry, DEPT® is known for its pioneering approach to digital experiences, setting it apart from traditional agencies.
3. Career progression in this role may lead to senior content roles or management positions within DEPT®'s content team, offering opportunities for growth and development.
*ASSUMPTION:* This role offers unique opportunities for career growth and skill development within DEPT®'s content team and across the organization.
📝 Sample Projects
1. Managing the creative refresh and launch of a large-scale e-commerce campaign, involving coordination with multiple teams and stakeholders.
2. Developing landing page wireframes for a series of A/B tests to optimize conversion rates and improve user experience.
3. Collaborating with eBay Canada's marketing teams to create and implement a content strategy for a new product launch, ensuring consistent messaging and branding across all channels.
*ASSUMPTION:* These sample projects demonstrate the range of responsibilities and opportunities available in this role, showcasing the importance of strong communication, organizational, and project management skills.
❓ Key Questions to Ask During Interview
1. Can you describe the team structure and dynamics within the content team and DEPT® as a whole?
2. How does DEPT® support the professional development and growth of its employees, particularly in mid-level roles like this one?
3. What are the key priorities for this role in the first 30, 60, and 90 days?
4. How does DEPT® measure success and performance for this role, and what are the key metrics I should focus on?
5. What are the biggest challenges facing the content team and DEPT® as a whole, and how can this role contribute to addressing them?
*ASSUMPTION:* These questions demonstrate a proactive approach to understanding the role, team dynamics, and company culture, showcasing the candidate's interest in and commitment to the position.
📌 Next Steps for Applicants
To apply for this position:
1. Submit your application through [this link](https://job-boards.greenhouse.io/dept/jobs/6890873).
2. Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
3. Prepare examples of your past work that showcase your creativity, attention to detail, and problem-solving skills.
4. Research DEPT®'s company culture and values, and be prepared to discuss how your personal values align with theirs.
5. Follow up with the DEPT® HR team one week after submitting your application to confirm receipt and inquire about next steps.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
