📌 Core Information
🔹 Job Title: Content Specialist
🔹 Company: Euna Solutions
🔹 Location: Oakville, Ontario (Hybrid)
🔹 Job Type: Hybrid (3 days/week in office)
🔹 Category: Content & Writing
🔹 Date Posted: July 8, 2025
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: Hybrid (3 days/week in office)
🚀 Job Overview
Key aspects of this role include:
- Creating and maintaining user guides, knowledge base articles, and internal resources
- Collaborating with Learning Specialists, Learning Experience Designers, and LMS Admins
- Ensuring documentation is clear, accurate, and user-friendly
- Managing documentation updates and deadlines proactively
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work well with others. It's ideal for someone who enjoys seeing projects through to completion and thrives in a collaborative environment.
📋 Key Responsibilities
✅ Write and maintain user-facing documentation, including help articles, user guides, job aids, and some internal help resources
✅ Translate technical concepts into accessible content for public sector users
✅ Assist in updating and organizing content in Salesforce Knowledge
✅ Use tools like iorad to create step-by-step walkthroughs and visual guides
✅ Work under the guidance of senior team members to support documentation needs across product lines
✅ Participate in content reviews and incorporate feedback to improve clarity and consistency
✅ Coordinate with LMS Admins, Learning Specialists, and Learning Experience Designers to ensure documentation aligns with learning content
✅ Track and manage documentation tasks using project management tools
✅ Ensure timely updates to documentation following product releases or process changes
✅ Support content audits and help maintain version control across platforms
ASSUMPTION: The role involves a mix of independent work and collaboration, with a focus on delivering clear, accurate, and user-friendly documentation.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, or a related field
Experience: 1-3 years of experience in technical writing, content development, or a related role
Required Skills:
- Strong writing, editing, and organizational skills
- Familiarity with tools like Salesforce Knowledge, iorad, SharePoint, and the Microsoft 365 suite
- Ability to take direction, follow through on tasks, and meet deadlines
- Collaborative mindset with a willingness to learn and grow
- Comfort working in a structured, feedback-rich environment
Preferred Skills:
- Exposure to SaaS, government, or nonprofit environments
- Ability to apply accessibility standards (e.g., WCAG, AODA, Section 508, ADA)
ASSUMPTION: While a degree in a related field is preferred, relevant experience and skills may be considered.
💰 Compensation & Benefits
Salary Range: $55,000 - $70,000 CAD per year (Based on industry standards for entry-level content specialists in the Greater Toronto Area)
Benefits:
- Competitive wages
- Wellness days (2 extra days off per year)
- Community Engagement Committee (opportunities to give back to local communities)
- Flexible work day (negotiable work hours and schedule)
- Benefits package (health and dental benefits available)
- Culture committee (regular team events and celebrations)
Working Hours: Full-time (40 hours/week) with flexible scheduling
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on government and nonprofit sectors
Company Size: Medium (501-1,000 employees) - Large enough to offer growth opportunities and resources, but small enough to maintain a close-knit, collaborative culture
Founded: 2001 (with a rich history and established reputation in the public sector software industry)
Company Description:
- Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline various administrative functions
- The company offers trusted, easy-to-use solutions for procurement, budgeting, payments, grants management, and special education administration
- Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions
Company Specialties:
- Government Budgeting
- Government Procurement
- Government Payments
- Government Grant Management
- Government Transparency
- Government Budget Books
Company Website: Euna Solutions
ASSUMPTION: Euna Solutions is a well-established company with a strong reputation in the public sector software industry, offering a dynamic environment with considerable opportunity for professional growth and advancement.
📊 Role Analysis
Career Level: Entry-level to 2 years of experience (opportunities for growth and advancement within the company)
Reporting Structure: This role reports directly to the Learning & Adoption team, with close collaboration with other teams such as Learning Specialists, Learning Experience Designers, and LMS Admins
Work Arrangement: Hybrid (3 days/week in the office, with the option to work remotely for 2 days/week)
Growth Opportunities:
- Potential to advance to a Senior Content Specialist role with increased responsibilities and leadership opportunities
- Chance to work on diverse projects and gain exposure to various aspects of the business
- Opportunities to learn and develop new skills through collaboration with experienced team members
ASSUMPTION: This role offers a clear path for career growth and development within the company, with opportunities to learn and advance in the field of content development and management.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with a mix of open and private work areas
Office Location(s): Oakville, Ontario (with additional offices in Chicago, Illinois; Atlanta, Georgia; and Rockville, Maryland)
Geographic Context:
- Oakville is a suburban city located west of Toronto, offering a mix of urban and rural living with easy access to major highways and public transportation
- The Greater Toronto Area (GTA) is a vibrant and diverse region with a strong job market and numerous cultural attractions
- Euna Solutions' offices are located in modern, well-equipped facilities with amenities such as on-site parking, nearby restaurants, and green spaces
Work Schedule: Full-time (40 hours/week) with flexible scheduling and the option to work remotely for 2 days/week
ASSUMPTION: The hybrid work arrangement offers a balance between in-office collaboration and remote work flexibility, with a modern and well-equipped office space for in-person days.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the Euna Solutions careers portal
- Phone or video screen with the Hiring Manager (approx. 30 minutes)
- In-depth interview with the Learning & Adoption team (approx. 60 minutes)
- Final interview with the Director of Learning & Adoption (approx. 30 minutes)
- Background check and reference checks (if applicable)
Key Assessment Areas:
- Writing and editing skills (candidates may be asked to complete a writing sample or provide portfolio pieces)
- Collaboration and communication skills (candidates may be asked to discuss their experience working with teams and providing feedback)
- Problem-solving skills (candidates may be asked to describe a challenging documentation project and how they approached it)
- Cultural fit (candidates may be asked about their preferred work environment and how they handle feedback)
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Include specific examples of your writing and editing work, such as portfolio pieces or links to published articles
- Prepare for behavioral interview questions by reflecting on your past experiences and how they relate to the key responsibilities and required qualifications listed in the job description
- Research Euna Solutions and the public sector software industry to demonstrate your understanding and enthusiasm for the role
ATS Keywords: Technical Writing, Content Development, Documentation, User Guides, Knowledge Base, Collaboration, Project Management, Accessibility Standards, SaaS, Government, Nonprofit
ASSUMPTION: The interview process is designed to assess candidates' skills, experiences, and cultural fit, with a focus on finding the best match for the role and the team.
🛠️ Tools & Technologies
- Salesforce Knowledge
- iorad
- SharePoint
- Microsoft 365 suite (Word, Excel, PowerPoint, etc.)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: Familiarity with these tools is required for the role, with opportunities to learn and develop new skills through on-the-job training and collaboration with experienced team members.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Collaborative
- Innovative
- Accountable
- Respectful
Work Style:
- Structured and feedback-rich environment
- Close-knit and collaborative team culture
- Focus on delivering clear, accurate, and user-friendly documentation
- Opportunities for growth and advancement within the company
Self-Assessment Questions:
- Do you thrive in a structured, feedback-rich environment?
- Are you comfortable working with a team to manage documentation updates and deadlines?
- Do you have experience applying accessibility standards to your work?
- Are you comfortable working with a mix of independent and collaborative tasks?
ASSUMPTION: Euna Solutions values a customer-focused, collaborative, and innovative work environment, with a strong emphasis on delivering high-quality documentation and providing opportunities for growth and advancement.
⚠️ Potential Challenges
- Managing multiple documentation projects and deadlines simultaneously
- Balancing independent work with close collaboration and feedback from team members
- Keeping up with updates and changes to documentation following product releases or process changes
- Working in a structured, feedback-rich environment that may require adjustments to one's work style
ASSUMPTION: While this role offers many opportunities for growth and development, it also presents challenges that require strong organizational skills, attention to detail, and the ability to work well with others.
📈 Similar Roles Comparison
- This role is similar to a Technical Writer or Content Developer position, with a focus on creating and maintaining user guides, knowledge base articles, and internal resources
- Unlike other content development roles, this position requires a strong understanding of accessibility standards and a focus on creating user-friendly documentation for public sector users
- Career progression may include opportunities to advance to a Senior Content Specialist role or explore other positions within the Learning & Adoption team or the company as a whole
ASSUMPTION: This role is unique in its focus on creating accessible documentation for public sector users, with opportunities for growth and advancement within the company.
📝 Sample Projects
- Developing a comprehensive user guide for a new government procurement platform, including step-by-step walkthroughs and visual guides
- Creating a series of knowledge base articles to support the onboarding of new users to an internal learning management system
- Updating and organizing content in Salesforce Knowledge to ensure consistency and accessibility across platforms
ASSUMPTION: These sample projects demonstrate the range of tasks and responsibilities required for this role, with a focus on creating clear, accurate, and user-friendly documentation.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the Learning & Adoption team?
- What are the most challenging aspects of this role, and how does the team support one another in overcoming these challenges?
- How does Euna Solutions foster a culture of collaboration and innovation within the Learning & Adoption team?
- What opportunities are there for growth and advancement within the Learning & Adoption team or the company as a whole?
- How does Euna Solutions support work-life balance for its employees, particularly those working in hybrid or remote roles?
ASSUMPTION: Asking these questions can help you better understand the role, the team, and the company culture, allowing you to make an informed decision about whether this position is the right fit for you.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Euna Solutions careers portal
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral interview questions by reflecting on your past experiences and how they relate to the key responsibilities and required qualifications listed in the job description
- Research Euna Solutions and the public sector software industry to demonstrate your understanding and enthusiasm for the role
- Follow up with the Hiring Manager one week after submitting your application to inquire about the status of your application and express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
