📌 Core Information
🔹 Job Title: Content Specialist - Associate Experience
🔹 Company: Nelnet
🔹 Location: Lincoln, NE (with remote flexibility for some positions)
🔹 Job Type: Full-Time
🔹 Category: Content & Communications
🔹 Date Posted: June 20, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site with remote flexibility
🚀 Job Overview
Key aspects of this role include:
- Designing and maintaining internal web pages with a focus on SharePoint
- Creating engaging content for associate development and engagement programs
- Developing communication plans and collaborating with various teams
- Managing multiple projects and delivering high-quality work on time
- Fostering a user-first mindset and driving associate engagement
ASSUMPTION: This role requires a strong background in content creation, web design, and internal communications. Candidates should be comfortable working with SharePoint and collaborating with diverse teams.
📋 Key Responsibilities
✅ Design and maintain internal web pages with a primary focus on SharePoint, ensuring information is clear, organized, and user-friendly.
✅ Create compelling and informative content for internal audiences, including associate development and engagement program descriptions, newsletters, announcements, guides, and FAQs.
✅ Develop and execute communication plans for associate development initiatives, trainings, and experiences across Nelnet.
✅ Partner with People Services and business stakeholders to understand program goals and craft messaging and delivery strategies that resonate with associates.
✅ Ensure consistency in tone, voice, and branding across all associate development content and touchpoints.
✅ Use analytics, feedback, and best practices to continuously improve content performance and reach.
✅ Collaborate with the Associate Experience team to support broader engagement and connection initiatives through content development.
✅ Monitor and manage incoming messages in the Associate Experience team inbox, ensuring timely, accurate, and professional responses to associate inquiries, ideas, and requests.
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Journalism, English, or a related field (or equivalent experience)
Experience: 3+ years of experience in content creation, corporate communications, or a related field
Required Skills:
- Proven ability to design intuitive, attractive, well-organized web pages (SharePoint experience strongly preferred)
- Exceptional writing, editing, and storytelling skills with attention to tone, clarity, and audience resonance
- Experience supporting or managing associate development and engagement content, programs, or platforms
- Experience developing learning content in a variety of formats (e.g., written, video, visual)
- Ability to manage multiple projects simultaneously and deliver high-quality work on time
- Creative thinker who is user-focused and collaborative by nature
- Emotionally intelligent communicator with the ability to anticipate how messaging will be received and adapt it with the associate experience in mind
- Strong organizational and planning skills with excellent attention to detail
- Proficiency in Microsoft 365 tools, especially SharePoint, Outlook, and Teams
Preferred Skills:
- Experience with learning management systems (LMS)
- Familiarity with Nelnet's industry or competitors
- Bilingual or multilingual skills
ASSUMPTION: Candidates with experience in internal communications, associate development, or related fields will have a strong advantage in this role.
💰 Compensation & Benefits
Salary Range: $55,000 to $60,000 per year, depending on experience
Benefits:
- Medical, dental, vision, HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- Robust wellness program
Working Hours: Full-time position with standard business hours (Monday-Friday, 8:00 AM - 5:00 PM, with flexibility for remote work)
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels. Final compensation will be determined based on the candidate's qualifications and Nelnet's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
Company Size: Nelnet has over 5,000 employees, providing a large and diverse work environment with ample opportunities for growth and collaboration.
Founded: Nelnet was founded in 1980 and has since grown into a leading provider of educational and financial services.
Company Description:
- Nelnet is committed to creating opportunities for people where they live, learn, and work
- The company values associate experience and invests in the success of each individual
- Nelnet offers a supportive and inclusive work environment with a focus on employee development
Company Specialties:
- Student loan servicing
- Professional services
- Consumer loan origination and servicing
- Payments processing
- Renewable energy solutions
- K-12 and higher education expertise
Company Website: Nelnet Inc.
ASSUMPTION: Nelnet's diverse range of services and commitment to associate experience make it an attractive employer for candidates seeking growth and development opportunities.
📊 Role Analysis
Career Level: This role is suitable for early to mid-career professionals with 2-5 years of experience in content creation, corporate communications, or a related field.
Reporting Structure: The Content Specialist will report to the Senior Associate Development Program Manager.
Work Arrangement: This position is on-site with remote flexibility, allowing for a blend of in-office and remote work.
Growth Opportunities:
- Advancement within the Associate Experience team or related departments
- Expansion of responsibilities based on performance and company needs
- Professional development and training opportunities
ASSUMPTION: Candidates should be prepared to grow and adapt within this role, as Nelnet offers numerous opportunities for professional development and career advancement.
🌍 Location & Work Environment
Office Type: Nelnet's Lincoln, NE office is a modern and collaborative workspace designed to foster productivity and creativity.
Office Location(s): Nelnet has offices in Lincoln, NE, as well as other locations across the United States. This role may have remote flexibility, allowing for work from various locations.
Geographic Context:
- Lincoln, NE is a mid-sized city with a growing tech industry and a cost of living lower than the national average
- The city offers a variety of cultural attractions, outdoor recreation, and family-friendly neighborhoods
- Nelnet's Lincoln office is conveniently located near major highways and public transportation options
Work Schedule: Full-time position with standard business hours (Monday-Friday, 8:00 AM - 5:00 PM) and remote flexibility as needed
ASSUMPTION: Candidates should be comfortable working in an on-site environment with the potential for remote work, depending on the needs of the role and the company.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with a member of the HR team
- In-depth interview with the hiring manager and/or team members
- Final interview with a senior leader or panel of team members
- Background check and offer extension
Key Assessment Areas:
- Writing and editing skills
- SharePoint and web design experience
- Communication and collaboration abilities
- Project management and organizational skills
- Cultural fit and alignment with Nelnet's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Provide examples of your content creation and web design work, if available
- Demonstrate your understanding of Nelnet's mission and values in your application materials
- Follow up with the HR team after submitting your application to confirm receipt and express your interest in the role
ATS Keywords: Content creation, corporate communications, SharePoint, web design, user experience, associate development, internal communications, project management, collaboration, Microsoft 365
ASSUMPTION: Nelnet's application process is designed to assess candidates' skills and cultural fit, with a focus on finding the best fit for both the individual and the company.
🛠️ Tools & Technologies
- SharePoint
- Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
- Learning management systems (LMS) (if applicable)
ASSUMPTION: Candidates should be comfortable using SharePoint and Microsoft 365 tools, with the potential to learn and utilize additional technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Respect
- Accountability
- Innovation
- Collaboration
- Customer focus
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-driven and focused on continuous improvement
- Committed to fostering a positive and inclusive work environment
Self-Assessment Questions:
- Do you thrive in a collaborative work environment and enjoy partnering with diverse teams?
- Are you comfortable managing multiple projects and delivering high-quality work on time?
- Do you have a user-first mindset and a passion for creating engaging content?
- Are you committed to fostering a positive and inclusive work environment?
ASSUMPTION: Candidates who align with Nelnet's values and work style will be well-suited to this role and the company's culture.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Adapting to a fast-paced and evolving work environment
- Collaborating with diverse teams and stakeholders
- Balancing the needs of multiple audiences and priorities
- Continuously learning and staying up-to-date with new technologies and best practices
ASSUMPTION: Candidates should be prepared to manage multiple priorities, adapt to change, and collaborate effectively with diverse teams in this role.
📈 Similar Roles Comparison
- Content Specialist vs. Content Manager: Content Specialists typically have a more focused role, while Content Managers oversee teams and strategies
- Internal Communications vs. External Communications: This role focuses on internal audiences, while External Communications roles target external stakeholders
- Associate Development vs. Employee Engagement: While these roles share some similarities, Associate Development focuses on supporting employee growth and career progression, while Employee Engagement aims to foster a positive and inclusive work environment
ASSUMPTION: Candidates should understand the unique aspects of this role and how it compares to related positions within the communications and human resources fields.
📝 Sample Projects
- Redesigning the Nelnet intranet using SharePoint to improve user experience and navigation
- Developing a comprehensive onboarding program for new associates, including content creation and delivery
- Creating a series of engaging videos or animations to explain complex associate development initiatives or policies
ASSUMPTION: Candidates should be prepared to work on a variety of projects that support Nelnet's associate development and engagement initiatives.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Associate Experience department?
- How does Nelnet support the professional development and growth of its associates?
- What are the most significant challenges facing the Associate Experience team, and how can this role contribute to addressing them?
- How does Nelnet foster a positive and inclusive work environment, and what role does this position play in maintaining that culture?
- What opportunities are there for growth and advancement within the Associate Experience team or related departments?
ASSUMPTION: Candidates should prepare thoughtful and insightful questions that demonstrate their interest in and understanding of the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: Nelnet Careers - Content Specialist - Associate Experience
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your content creation and web design work, if available
- Follow up with the HR team after submitting your application to confirm receipt and express your interest in the role
- Prepare for interviews by researching Nelnet's mission, values, and culture, and practicing your responses to common interview questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
