Content Specialist - Benchmarks

📌 Core Information

📌 Core Information

🔹 Job Title: Content Specialist - Benchmarks

🔹 Company: FactSet

🔹 Location: Hyderabad, Telangāna, India

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: June 23, 2025

🔹 Experience Level: Entry Level

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Providing effective support to clients regarding benchmark content through a ticketing system.
• Assisting in troubleshooting, administration, QA testing, and documentation related to product enhancements.
• Contributing to remediating topics around index methodology, querying data integrity issues with third-party suppliers, and participating in ad-hoc projects.
• Working with cross-functional teams to ensure data integrity fixes are communicated and followed through until resolution.
• Recognizing and raising recurring problems, inferior processes, or outdated procedures.

ASSUMPTION: This role requires strong analytical, problem-solving, and communication skills, as well as a basic understanding of indices and the financial industry. It is ideal for a recent graduate or early-career professional seeking to gain experience in a dynamic and fast-paced environment.

📋 Key Responsibilities

✅ Provide effective and polite support to customers in relation to benchmark content through a ticketing system, focusing on enquiry resolution and client satisfaction.

✅ Assist in troubleshooting, administration, QA testing, and documentation related to product enhancements.

✅ Contribute to remediating topics around index methodology, documenting findings and providing background analysis, troubleshooting, and testing.

✅ Correspond with third-party data suppliers to query data integrity issues.

✅ Contribute to ad-hoc projects as assigned.

✅ Effectively communicate data integrity fixes with appropriate content and engineering teams and follow through until resolution.

✅ Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry.

✅ Recognize and raise recurring problems, inferior processes, or outdated procedures.

ASSUMPTION: The responsibilities listed above are not exhaustive and may change or evolve over time based on business needs and priorities.

🎯 Required Qualifications

Education: Bachelor’s degree required (in Finance, Economics, Accounting, or equivalent); advanced degree preferred.

Experience: Entry-level position; no prior experience required.

Required Skills:

• Effective verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work independently and in a team environment
• Quick learner; ability to apply skills and past experiences in new situations
• Has a basic understanding of indices/benchmarks
• Knowledge of the financial industry, a big plus

Preferred Skills:

• Fluency in multiple languages
• Experience with ticketing systems
• Knowledge of financial data software or platforms

ASSUMPTION: FactSet values diversity and encourages applications from candidates from all backgrounds. They provide equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

💰 Compensation & Benefits

Salary Range: INR 4,00,000 - 6,00,000 per annum (industry standard for entry-level roles in Hyderabad, based on experience level and market research)

Benefits:

• Health Insurance
• Life Insurance
• Disability Insurance
• Retirement Savings Plans
• Discounted Employee Stock Purchase Program
• Paid Time Off
• Flexible Work Accommodations
• Career Progression Planning

Working Hours: Full-time (40 hours per week), with flexible work arrangements available

ASSUMPTION: FactSet offers a competitive salary and comprehensive benefits package to attract and retain top talent. The salary range provided is an estimate based on market research and industry standards for entry-level roles in Hyderabad.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: 10,001+ employees (global presence with over 60 offices in 23 countries)

Founded: 1978 (headquartered in Norwalk, Connecticut, USA)

Company Description:

• FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
• For 40 years, through market changes and technological progress, FactSet's focus has always been to provide exceptional client service.
• With a global team of over 14,000 employees, FactSet serves clients in more than 110 countries.

Company Specialties:

• fintech
• portfolio management
• investment management
• investment banking
• wealth management
• trading
• risk and compliance
• client reporting
• OMS
• EMS
• data delivery
• professional services
• open technology
• performance and attribution
• risk management and analysis
• and financial data

Company Website: www.factset.com

ASSUMPTION: FactSet is a well-established and respected company in the financial services industry, with a strong global presence and a reputation for providing exceptional client service. They offer a dynamic and challenging work environment, with opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level (suitable for recent graduates or early-career professionals)

Reporting Structure: The Content Specialist will report directly to the Team Lead or Manager within the Benchmark Client Support team.

Work Arrangement: This role offers a hybrid work arrangement, with a combination of remote and on-site work. The specific work arrangement will be discussed during the interview process.

Growth Opportunities:

• FactSet offers a structured career progression planning program, with dedicated time each month for learning and development.
• With over 14,000 employees globally, there are ample opportunities for internal transfers and promotions as the company continues to grow.
• The dynamic and fast-paced nature of the financial services industry provides numerous opportunities for professional development and career advancement.

ASSUMPTION: FactSet is committed to supporting the career growth and development of its employees. They offer a range of training and development opportunities, as well as a structured career progression planning program.

🌍 Location & Work Environment

Office Type: FactSet's Hyderabad office is located in the DFL CyberCity, a modern and well-equipped IT park in the Gachibowli area of Hyderabad.

Office Location(s): DFL CyberCity@Hyderabad, Gachibowli, Hyderabad 500 019, India

Geographic Context:

• Hyderabad is the capital city of Telangāna, a state in southern India.
• It is known for its historical sites, cultural attractions, and vibrant food scene.
• The city has a tropical savanna climate, with hot and humid summers, and mild winters.

Work Schedule: The work schedule for this role is typically Monday to Friday, with flexible hours based on business needs and team requirements.

ASSUMPTION: Hyderabad offers a unique blend of history, culture, and modernity, providing a vibrant and dynamic work environment for professionals. FactSet's office in Hyderabad is located in a modern IT park, offering a comfortable and well-equipped workspace.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager
• Final round interview with the team or a panel of interviewers
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills
• Communication skills
• Technical skills (specific to the role)
• Cultural fit

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork skills.
• Research FactSet's company culture and values to demonstrate your fit for the organization.
• Practice common interview questions and prepare thoughtful responses.

ATS Keywords: benchmark, content specialist, client support, ticketing system, troubleshooting, administration, QA testing, documentation, index methodology, data integrity, financial industry, communication skills, analytical skills, problem-solving skills

ASSUMPTION: FactSet's recruitment process is designed to assess candidates' skills, cultural fit, and potential for growth within the organization. They value candidates who can demonstrate strong problem-solving skills, effective communication, and a commitment to exceptional client service.

🛠️ Tools & Technologies

• Ticketing system (e.g., Zendesk, Jira Service Desk, or similar)
• Project management tools (e.g., Jira, Asana, or similar)
• Office suite (e.g., Microsoft Office, Google Workspace, or similar)
• Financial data software or platforms (e.g., FactSet, Bloomberg, S&P Capital IQ, or similar)
• Database management systems (e.g., SQL, MongoDB, or similar)
• Version control systems (e.g., Git, SVN, or similar)

ASSUMPTION: FactSet uses a range of tools and technologies to support its operations and workflows. Candidates should be comfortable learning and using new tools as needed to perform their job effectively.

👔 Cultural Fit Considerations

Company Values:

• Client-centric
• Innovative
• Collaborative
• Accountable
• Respectful

Work Style:

• FactSet values a dynamic and fast-paced work environment, with a focus on collaboration and teamwork.
• The company encourages continuous learning and professional development.
• FactSet offers a flexible and supportive work culture, with a focus on work-life balance.

Self-Assessment Questions:

• How do you ensure exceptional client service in a fast-paced and dynamic work environment?
• Can you provide an example of a time when you had to learn a new tool or technology to complete a task or project?
• How do you prioritize and manage multiple tasks and deadlines in a busy work environment?

ASSUMPTION: FactSet values candidates who can demonstrate strong problem-solving skills, effective communication, and a commitment to exceptional client service. They look for employees who are adaptable, collaborative, and committed to continuous learning and professional development.

⚠️ Potential Challenges

• The fast-paced and dynamic nature of the financial services industry can be challenging for candidates new to the field.
• The role may require working with complex financial data and tools, which can have a steep learning curve.
• The work arrangement for this role may involve some on-site work, which could present challenges for candidates who prefer fully remote work.
• The role may require working with clients from diverse cultural and linguistic backgrounds, which can present unique communication challenges.

ASSUMPTION: FactSet is committed to supporting the success of its employees and offers a range of resources and training opportunities to help them overcome challenges and develop their skills.

📈 Similar Roles Comparison

• Content Specialist - Benchmarks vs. Junior Financial Analyst: Both roles require strong analytical skills and a basic understanding of financial concepts. However, the Junior Financial Analyst role may involve more complex financial modeling and analysis, while the Content Specialist - Benchmarks role focuses more on client support and data integrity.
• Content Specialist - Benchmarks vs. Client Support Specialist: Both roles involve providing support to clients, but the Content Specialist - Benchmarks role is more specialized and focuses specifically on benchmark content, while the Client Support Specialist role may cover a broader range of client inquiries and issues.
• Content Specialist - Benchmarks vs. Data Integrity Specialist: Both roles involve ensuring data accuracy and completeness, but the Content Specialist - Benchmarks role focuses more on client support and data integrity related to benchmark content, while the Data Integrity Specialist role may involve more complex data validation and cleansing processes.

ASSUMPTION: FactSet offers a range of roles and career paths within the organization, allowing employees to develop their skills and advance their careers in various directions.

📝 Sample Projects

• Developing a comprehensive guide to index methodology for clients
• Collaborating with cross-functional teams to improve data integrity processes
• Participating in ad-hoc projects to support new product launches or enhancements
• Contributing to the development of internal tools and resources to improve workflow efficiency

ASSUMPTION: FactSet offers a dynamic and challenging work environment, with opportunities for employees to contribute to a wide range of projects and initiatives that support the company's mission and goals.

❓ Key Questions to Ask During Interview

• Can you describe a typical day in the life of a Content Specialist - Benchmarks?
• How does the team collaborate and support each other in ensuring exceptional client service?
• What opportunities are there for professional development and career growth within this role?
• How does FactSet support work-life balance for its employees?
• Can you provide an example of a time when you had to learn a new tool or technology to complete a task or project, and how did you approach it?

ASSUMPTION: FactSet values candidates who ask thoughtful and insightful questions about the role and the company, demonstrating their interest and engagement in the recruitment process.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the following link: FactSet Careers - Content Specialist - Benchmarks
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork skills.
• Research FactSet's company culture and values to demonstrate your fit for the organization.
• Practice common interview questions and prepare thoughtful responses.
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.