📌 Core Information
🔹 Job Title: Content Specialist
🔹 Company: Dentsu
🔹 Location: United States (Remote)
🔹 Job Type: Full-Time & Part-Time
🔹 Category: Advertising Services
🔹 Date Posted: July 2, 2025
🔹 Experience Level: Mid-Level (2-5 years)
🔹 Remote Status: Remote (Solely)
🚀 Job Overview
Key aspects of this role include:
- Monitoring and engaging with clients' social media channels
- Crafting creative content to encourage participation and increase engagement
- Ensuring adherence to brand guidelines and escalating relevant issues
- Working a combination of shifts, including days, evenings, and overnights, throughout the week and on weekends
ASSUMPTION: This role requires a high level of flexibility and availability, as well as strong written communication skills and experience in social media moderation.
📋 Key Responsibilities
✅ Review, monitor, moderate, and respond to comments posted to clients’ social channels on behalf of clients using their unique brand voice.
✅ Craft creative written content to encourage participation and increase engagement across clients’ social channels.
✅ Provide clients’ audience with an excellent experience through the clients’ social channels.
✅ Escalate issues, observations, opportunities, and insights through the relevant channels.
✅ Understand clients’ social media strategy, tone-of-voice, and brand guidelines to communicate with their audience efficiently.
✅ Ensure the online community's safety policies and brand guidelines are being followed by all members.
ASSUMPTION: This role requires strong attention to detail, problem-solving skills, and the ability to work collaboratively with clients and team members.
🎯 Required Qualifications
Education: Not specified
Experience: Professional experience in social media moderation and engagement
Required Skills:
- Native fluency in English
- Exceptional written communication skills in English
- Residency in the USA
- Open and flexible availability to work a combination of shifts throughout the week and weekends
- Professional experience moderating and engaging across all social media platforms
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines
- Ability to tailor written tone and voice to match each customer
- Exceptional customer service skills
- Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
- Reliable high-speed internet with no data restrictions
- An active Facebook account
Preferred Skills:
- Fluency in additional languages
ASSUMPTION: This role requires a strong focus on customer service, attention to detail, and the ability to work effectively in a remote environment.
💰 Compensation & Benefits
Salary Range: $14.75 to $15.00 USD per hour. Actual hourly pay within the range will be based on relevant experience, knowledge, and skills.
Benefits:
- Equal employment opportunities and reasonable accommodations for individuals with disabilities
Working Hours: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Benefits may vary depending on the specific employment arrangement.
📌 Applicant Insights
🔍 Company Context
Industry: Dentsu is a global advertising and marketing services company, operating in the Advertising Services industry.
Company Size: Dentsu has 10,001+ employees, making it a large enterprise with a global presence.
Founded: Dentsu was founded in 1901 in Tokyo, Japan, and has since grown into a multinational corporation.
Company Description:
- Dentsu is an integrated growth and transformation partner to the world’s leading organizations
- It combines the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients
- Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM, and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people, and society
Company Specialties:
- Marketing communications
- Advertising
- Media planning
- Media buying
- People-Based Marketing
- Creative
- Innovation
- Data
- and Technology
Company Website: https://www.dentsu.com/
ASSUMPTION: Dentsu's large size and global presence offer opportunities for career growth and exposure to diverse clients and projects.
📊 Role Analysis
Career Level: Mid-Level (2-5 years of experience)
Reporting Structure: This role reports directly to the client and works collaboratively with the ICUC team.
Work Arrangement: This role is remote and requires a high level of flexibility and availability to work various shifts throughout the week and weekends.
Growth Opportunities:
- Expanding skills and knowledge in social media management and content creation
- Potential advancement to team lead or management roles
- Opportunities to work with diverse clients and industries
ASSUMPTION: This role offers opportunities for professional growth and development within a large, global organization.
🌍 Location & Work Environment
Office Type: Remote (fully remote company)
Office Location(s): United States
Geographic Context:
- The United States offers a diverse range of industries and opportunities for career growth
- The remote work arrangement allows for flexibility and a better work-life balance
- The Eastern Time Zone covers a wide range of states, including Tennessee, where this role is based
Work Schedule: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.
ASSUMPTION: The remote work arrangement and flexible scheduling options cater to a wide range of personal preferences and needs.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening
- In-depth interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Written communication skills and ability to maintain brand voice
- Customer service skills and ability to handle difficult situations
- Flexibility and availability to work various shifts
- Knowledge of social media platforms and industry trends
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of the company and the role in your application materials
- Prepare examples of your social media content and moderation experience to discuss during the interview
ATS Keywords: Social Media Moderation, Content Creation, Customer Service, Written Communication, Brand Voice, Engagement Strategies, Community Management, Problem Solving, Flexibility, Attention to Detail, Time Management, Collaboration, Cultural Awareness, Internet Proficiency, Social Media Strategy
ASSUMPTION: The application process for this role is competitive, and candidates should tailor their application materials to highlight their relevant skills and experience.
🛠️ Tools & Technologies
- Social media platforms (Facebook, Instagram, etc.)
- Content creation and management tools (e.g., Hootsuite, Buffer, etc.)
- Project management and collaboration tools (e.g., Asana, Trello, etc.)
ASSUMPTION: The tools and technologies required for this role are industry-standard and widely available.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Innovation
- Collaboration
- Diversity, Equity, and Inclusion
- Sustainability
Work Style:
- Remote and flexible work arrangements
- Collaborative and team-oriented approach
- Focus on continuous learning and improvement
- Diverse and inclusive work environment
Self-Assessment Questions:
- Do you have strong written communication skills and the ability to maintain brand voice?
- Are you comfortable working remotely and independently?
- Do you have experience working with diverse clients and industries?
- Are you available to work a combination of shifts throughout the week and weekends?
ASSUMPTION: Candidates should assess their fit with Dentsu's company values and work style before applying to ensure a successful and fulfilling work experience.
⚠️ Potential Challenges
- Working various shifts, including evenings, overnights, and weekends
- Managing multiple client accounts and brand voices simultaneously
- Handling difficult customer interactions and escalating issues appropriately
- Meeting high-volume content creation and moderation demands
ASSUMPTION: These challenges require strong time management, organizational skills, and the ability to work effectively under pressure.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on social media moderation and engagement, rather than content creation or strategy
- Industry-specific context: The advertising and marketing services industry is dynamic and fast-paced, requiring adaptability and continuous learning
- Career path comparison: This role offers opportunities for growth and advancement within a large, global organization
ASSUMPTION: This role offers unique opportunities and challenges compared to similar positions in the industry.
📝 Sample Projects
- Managing a high-volume social media account for a major brand, ensuring consistent brand voice and timely responses to customer inquiries
- Creating engaging content for a social media campaign, tailored to each platform and audience
- Moderating a live event or Q&A session with a celebrity or influencer, ensuring a positive and safe environment for all participants
ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges faced by a Content Specialist in this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical workload and volume of content and moderation tasks for this role?
- How does the team collaborate and support each other in managing multiple client accounts and brand voices?
- What opportunities are there for professional growth and development within the company?
- How does the company support work-life balance for employees working various shifts?
- What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to those efforts?
ASSUMPTION: Asking these questions will help candidates better understand the role, the team, and the company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your social media content and moderation experience to discuss during the interview
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
