📌 Core Information
🔹 Job Title: Content Specialist - Customer Education
🔹 Company: Pleo
🔹 Location: Copenhagen / Berlin / London
🔹 Job Type: Full-time, Hybrid
🔹 Category: Customer Education, Content Creation
🔹 Date Posted: May 21, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: Hybrid (3 days in the office, 2 days remote)
🚀 Job Overview
Key aspects of this role include:
- Collaborating cross-functionally to create coherent and effective educational content
- Designing, developing, and delivering engaging learning content for Pleo users
- Identifying customer needs through data insights and internal surveys
- Working with various teams to optimize content distribution and productize customer education
- Staying up-to-date with industry trends and technologies
ASSUMPTION: This role requires a strong focus on customer-centricity, collaboration, and continuous learning to succeed.
📋 Key Responsibilities
✅ Collaborate with cross-functional teams to ensure educational content is coherent and effective in the bigger picture
✅ Design, develop, and deliver engaging learning and outcome-driven content for Pleo users and admins
✅ Identify customer needs through data insights, customer feedback, and internal surveys
✅ Create assessments to check comprehension and certification exams to assess knowledge and skills
✅ Stay on top of industry trends and technologies and apply them as relevant
ASSUMPTION: This role involves a high degree of collaboration, requiring strong communication and project management skills.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Education, Communications, or a related discipline)
Experience: Proven experience in curriculum development, training, and delivery
Required Skills:
- Excellent written and verbal communication skills in English
- Strong copywriting skills
- Video editing skills with tools like DaVinci Resolve
- Instructional design experience (a plus)
- Experience working with LMS systems
- Passion for leading in-person and virtual programs like webinars
- Familiarity with using AI tools to accelerate content creation
Preferred Skills:
- Experience with tools like Hubspot, Prismic, and Notion
- Knowledge of product-led content and technical writing
- Fluency in additional languages
ASSUMPTION: Candidates should have a strong background in customer education, content creation, or a related field to excel in this role.
💰 Compensation & Benefits
Salary Range: €50,000 - €70,000 per year (based on experience and location)
Benefits:
- Your own Pleo card - no more out-of-pocket spending!
- Lunch is on us – catering in Lisbon, Copenhagen, and London offices, or a monthly allowance elsewhere
- Private health insurance – we care about your well-being!
- 25 days of holiday (plus public holidays) – and the option to buy 5 more!
- Hybrid work model – 3 days in the office, 2 days remote for our commercial teams
- Wellbeing Days – fully paid days off to recharge and prioritize self-care
- Access to MyndUp – free mental health and well-being support
- LinkedIn Learning access – keep learning, keep growing
- Paid parental leave – because family always comes first
Working Hours: Full-time (40 hours per week), with flexible working hours and remote work options
ASSUMPTION: The salary range is estimated based on industry standards for mid-level content specialists in the financial services sector and the company's size.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically Expense Management and Corporate Cards
Company Size: Medium (501-1,000 employees) – offers a dynamic and collaborative work environment
Founded: 2015 – with a mission to help every company go beyond the books
Company Description:
- Pleo is a spend management platform that centralizes business spending, enabling companies to automate and optimize their financial processes
- The company offers expense management, reimbursements, invoices, budgets, and more, with a focus on driving a culture of responsible spending
- Pleo is committed to working in unity with all departments, breaking down silos between finance teams and the rest of the organization
Company Specialties:
- Expense Management
- Company Credit Cards
- Accounting
- Payments
- Corporate Cards
- Fintech
- Business Spending
- Reimbursements
- Per Diem
- Bookkeeping
- SaaS
Company Website: pleo.io
ASSUMPTION: Pleo's focus on customer-centricity, collaboration, and continuous learning aligns well with the required qualifications for this role.
📊 Role Analysis
Career Level: Mid-level – with opportunities for growth and development
Reporting Structure: This role reports directly to the Head of Customer Education
Work Arrangement: Hybrid – with 3 days in the office and 2 days remote
Growth Opportunities:
- Potential career progression into senior roles within the Customer Education team or related departments
- Opportunities to work on high-impact projects and drive significant business value
- Chance to develop skills and gain experience in a fast-growing fintech company
ASSUMPTION: This role offers strong growth potential for the right candidate, with opportunities to make a significant impact on the company's success.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspaces with a focus on employee well-being
Office Location(s): Copenhagen, Berlin, and London, with remote work options available
Geographic Context:
- Copenhagen: Known for its high quality of life, work-life balance, and vibrant culture
- Berlin: A hub for technology and innovation, with a diverse and multicultural population
- London: A global financial center, offering unparalleled networking and career growth opportunities
Work Schedule: Full-time (40 hours per week), with flexible working hours and remote work options
ASSUMPTION: The hybrid work arrangement and flexible working hours cater to a wide range of employee preferences and needs.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the hiring manager
- Technical assessment or case study
- Final interview with the team
- Decision and offer
Key Assessment Areas:
- Customer-centric mindset and approach
- Collaboration and communication skills
- Content creation and instructional design skills
- Technical proficiency with relevant tools and software
- Problem-solving and analytical skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Provide specific examples of your content creation and instructional design work
- Demonstrate your understanding of Pleo's mission and values in your application materials
- Prepare thoughtful questions to ask during the interview process
ATS Keywords: Customer Education, Content Creation, Instructional Design, Curriculum Development, Training Delivery, Video Editing, AI Tools, Cross-Collaboration, Stakeholder Management, Copywriting, Product-Led Content, Technical Writing, Project Planning, Communication Skills, Data Insights, Customer Education, Learning Management Systems
ASSUMPTION: The interview process will focus on assessing the candidate's fit for the role, as well as their ability to collaborate effectively with cross-functional teams.
🛠️ Tools & Technologies
- Hubspot
- Prismic
- Notion
- DaVinci Resolve
- Learning Management Systems (LMS)
- AI tools for content creation
ASSUMPTION: The required tools and technologies for this role may evolve over time as Pleo continues to grow and innovate.
👔 Cultural Fit Considerations
Company Values:
- Champion the customer
- Succeed as a team
- Make it happen
- Build to scale
Work Style:
- Collaborative and cross-functional
- Data-driven and customer-centric
- Agile and adaptable
- Focused on continuous learning and improvement
Self-Assessment Questions:
- How do you approach identifying and addressing customer needs through data insights and feedback?
- Can you provide an example of a time when you successfully collaborated with cross-functional teams to create coherent and effective educational content?
- How do you stay up-to-date with industry trends and technologies, and how do you apply them to your work?
ASSUMPTION: Candidates should demonstrate a strong fit with Pleo's values and work style to excel in this role.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a fast-paced, dynamic work environment
- Balancing the need for creativity and innovation with the requirement for coherent and effective educational content
- Working with diverse teams and stakeholders to optimize content distribution and productize customer education
- Keeping up with the company's rapid growth and evolving needs
ASSUMPTION: These challenges require strong project management, communication, and adaptability skills to overcome successfully.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on customer education and cross-functional collaboration within a fintech company
- Industry-specific context: The financial services sector is highly competitive and dynamic, with a strong focus on innovation and customer-centricity
- Career path comparison: This role offers opportunities for growth and development within the Customer Education team or related departments
ASSUMPTION: This role offers unique opportunities and challenges compared to similar positions in other industries or company sizes.
📝 Sample Projects
- Developing a comprehensive onboarding program for new Pleo users
- Creating a series of video tutorials to explain key features and workflows within the Pleo platform
- Designing and implementing a certification program to assess users' knowledge and skills
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for creativity and innovation in this role.
❓ Key Questions to Ask During Interview
- How does the Customer Education team collaborate with other departments to ensure educational content is coherent and effective in the bigger picture?
- Can you describe the team structure and dynamics within the Customer Education department?
- How does Pleo support the professional development and growth of its employees?
- What are the most significant challenges facing the Customer Education team in the next 12-24 months, and how can this role contribute to addressing them?
- How does Pleo measure the success and impact of its educational content, and how can this role help improve those metrics?
ASSUMPTION: These questions demonstrate a candidate's interest in the role, team, and company, as well as their ability to contribute to its success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare a portfolio or examples of your content creation and instructional design work
- Follow up with the hiring team one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
