📌 Core Information
🔹 Job Title: Content Specialist
🔹 Company: Dentsu
🔹 Location: USA - Remote - Arizona
🔹 Job Type: Full-Time & Part-Time
🔹 Category: Advertising & Marketing
🔹 Date Posted: 2025-06-19
🔹 Experience Level: 2-5 years
🔹 Remote Status: Fully Remote
🚀 Job Overview
Key aspects of this role include:
- Monitoring and engaging with clients' social media communities
- Crafting creative and on-brand content to drive engagement
- Ensuring brand guidelines and safety policies are followed
- Collaborating with cross-functional teams to deliver first-class social media expertise
ASSUMPTION: This role requires a high level of multitasking, adaptability, and strong communication skills to manage multiple clients and platforms effectively.
📋 Key Responsibilities
✅ Review, monitor, moderate, and respond to comments posted to clients’ social media channels using their unique brand voice
✅ Craft creative written content to encourage participation and increase engagement across clients’ social media channels
✅ Provide clients’ audience with an excellent experience through their social media channels
✅ Escalate issues, observations, opportunities, and insights through the relevant channels
✅ Understand clients’ social media strategy, tone-of-voice, and brand guidelines to communicate efficiently with their audience
✅ Ensure the online community's safety policies and brand guidelines are being followed by all members
ASSUMPTION: This role requires a strong understanding of various industries and the ability to quickly adapt to different brand voices and guidelines.
🎯 Required Qualifications
Education: Not specified
Experience: Professional experience in social media moderation and content creation
Required Skills:
- Native fluency in English with exceptional written communication skills
- Professional experience moderating and engaging across all social media platforms
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines
- Exceptional customer service skills
- Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
- Reliable high-speed internet with no data restrictions
- An active Facebook account
Preferred Skills:
- Fluency in additional languages
ASSUMPTION: While not explicitly stated, a bachelor's degree in a related field (e.g., Marketing, Communications, or a similar discipline) may be beneficial but is not always required for this role.
💰 Compensation & Benefits
Salary Range: $14.75 to $15.00 USD per hour. Actual hourly pay within the range will be based on relevant experience, knowledge, and skills.
Benefits:
- Equal employment opportunities and reasonable accommodations for applicants with disabilities
Working Hours: 8-hour shifts, including days (8AM - 4PM Central Standard Time), evenings (4PM -12AM Central Standard Time), and overnights (12AM - 8AM Central Time) throughout the week and on weekends
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The actual salary may vary based on individual qualifications and company-specific factors.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services. Dentsu is a global leader in integrated growth and transformation, combining media, CXM, and creative services to deliver impactful and integrated growth solutions for clients.
Company Size: 10,001+ employees. As a large organization, Dentsu offers extensive resources and opportunities for professional growth and development.
Founded: 1901 in Tokyo, Japan. Dentsu has a rich history and extensive experience in the advertising industry.
Company Description:
- Dentsu is committed to providing equal employment opportunities and reasonable accommodations for applicants with disabilities
- The company is dedicated to fostering a diverse and inclusive work environment
- Dentsu is focused on driving meaningful progress and being a force for good for its people, clients, industry, and society
Company Specialties:
- Marketing communications
- Advertising
- Media planning and buying
- People-Based Marketing
- Creative services
- Innovation
- Data and technology
Company Website: https://www.dentsu.com/
ASSUMPTION: Dentsu's extensive global presence and diverse client base offer unique opportunities for employees to work on a wide range of projects and gain valuable experience.
📊 Role Analysis
Career Level: Mid-level. This role requires a balance of experience and adaptability to manage multiple clients and platforms effectively.
Reporting Structure: The Content Specialist will report directly to the Social Media Manager or a similar role within the client's organization.
Work Arrangement: Fully remote with flexible scheduling options to accommodate various time zones and client needs.
Growth Opportunities:
- Advancement to senior or management roles within the social media team
- Expansion into related fields, such as community management, content strategy, or social media analytics
- Cross-functional collaboration with other teams, such as creative, media, or CXM, to gain a broader understanding of the advertising industry
ASSUMPTION: Dentsu's large size and diverse client base provide ample opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: Fully remote. ICUC operates as a fully remote company, allowing employees to work from the comfort of their own homes.
Office Location(s): USA - Remote - Arizona
Geographic Context:
- Arizona is a state in the southwestern region of the United States, known for its desert landscapes and mild winters
- The time zone for Arizona is Central Standard Time (CST), which may require some flexibility for employees working with clients in different time zones
- The remote work arrangement allows employees to live and work anywhere within the United States, with a reliable internet connection
Work Schedule: 8-hour shifts, including days (8AM - 4PM Central Standard Time), evenings (4PM -12AM Central Standard Time), and overnights (12AM - 8AM Central Time) throughout the week and on weekends
ASSUMPTION: The remote work arrangement offers a high degree of flexibility and work-life balance, but it also requires strong self-motivation and time management skills to maintain productivity and focus.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Skills assessment and/or case study
- Final round interview with the hiring manager
Key Assessment Areas:
- Written communication skills and brand voice adaptation
- Customer service and problem-solving abilities
- Industry knowledge and understanding of various brand guidelines
- Flexibility and adaptability to different shifts and client needs
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Provide specific examples of your social media moderation and content creation experience
- Demonstrate your understanding of the role and Dentsu's company culture in your application materials
ATS Keywords: Social Media Moderation, Content Creation, Customer Service, Brand Voice, Engagement Strategies, Community Management, Problem Solving, Flexibility, Attention to Detail
ASSUMPTION: The application process for this role may be competitive, so it is essential to tailor your application materials to showcase your unique qualifications and skills.
🛠️ Tools & Technologies
- Social media platforms (Facebook, Instagram, etc.)
- Content creation and management tools (e.g., Hootsuite, Buffer, or Sprout Social)
- Project management and collaboration tools (e.g., Asana, Trello, or Microsoft Teams)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the client's needs and the projects assigned.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Collaboration
- Creativity
- Courage
- Accountability
Work Style:
- Remote-friendly and flexible
- Collaborative and team-oriented
- Adaptable and responsive to client needs
- Data-driven and results-focused
Self-Assessment Questions:
- Do you thrive in a remote work environment and have strong self-motivation and time management skills?
- Are you comfortable working with diverse teams and adapting to different brand voices and guidelines?
- Do you have a genuine interest in and understanding of various industries and their unique social media landscapes?
ASSUMPTION: Dentsu values candidates who are adaptable, collaborative, and committed to delivering exceptional results for their clients.
⚠️ Potential Challenges
- Managing multiple clients and their unique brand voices and guidelines simultaneously
- Working with a diverse range of industries and their specific social media needs
- Adapting to different shifts and time zones to accommodate client needs
- Balancing the demands of multiple projects and deadlines
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to delivering high-quality work.
📈 Similar Roles Comparison
- This role differs from related positions, such as Social Media Manager or Community Manager, in its focus on content creation and moderation rather than strategy and planning
- Industry-specific context: The advertising industry is dynamic and fast-paced, requiring employees to stay up-to-date with the latest trends and best practices
- Career path comparison: This role can serve as a stepping stone to more senior positions within the social media team or related fields, such as content strategy or social media analytics
ASSUMPTION: This role offers unique opportunities for career growth and development within the advertising industry.
📝 Sample Projects
- Developing a content calendar for a retail client, including promotional posts, user-generated content campaigns, and seasonal campaigns
- Managing a crisis communication plan for a client facing a social media backlash, including drafting and scheduling pre-approved responses
- Creating a social media guide for a new client, outlining their brand voice, tone, and content pillars
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the organization?
- How does the company support work-life balance for remote employees?
- What opportunities are there for professional growth and development within the social media team or related fields?
- How does the company ensure that employees have the necessary resources and training to succeed in their roles?
- What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to those efforts?
ASSUMPTION: These questions can help you better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your social media moderation and content creation experience to showcase during the interview
- Follow up with the hiring manager one week after your final interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
