📌 Core Information
🔹 Job Title: Content Specialist
🔹 Company: Dentsu
🔹 Location: USA - Remote - Virginia
🔹 Job Type: Full-time & Part-time
🔹 Category: Advertising Services
🔹 Date Posted: June 19, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (USA only)
🚀 Job Overview
Key aspects of this role include:
- Managing social media channels for multiple clients
- Creating engaging content tailored to each brand's voice
- Monitoring and responding to comments in a timely and professional manner
- Collaborating with cross-functional teams to ensure brand consistency
- Analyzing performance metrics to inform content strategy
ASSUMPTION: This role requires strong written communication skills, adaptability, and the ability to manage multiple projects simultaneously.
📋 Key Responsibilities
✅ Review, monitor, moderate, and respond to comments posted to clients’ social channels using their unique brand voice.
✅ Craft creative written content to encourage participation and increase engagement across clients’ social channels.
✅ Provide clients’ audience with an excellent experience through the clients’ social channels.
✅ Escalate issues, observations, opportunities, and insights through the relevant channels.
✅ Understand clients’ social media strategy, tone-of-voice, and brand guidelines to communicate with their audience efficiently.
✅ Ensure the online community's safety policies and brand guidelines are being followed by all members.
ASSUMPTION: This role requires a high level of attention to detail, strong communication skills, and the ability to work independently.
🎯 Required Qualifications
Education: No formal education requirements specified.
Experience: Professional experience in social media moderation and content creation.
Required Skills:
- Native fluency in English
- Exceptional written communication skills in English
- Residency in the USA
- Open and flexible availability to work various shifts throughout the week and weekends
- Professional experience moderating and engaging across all social media platforms
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines
- Ability to tailor written tone and voice to match each client
- Exceptional customer service skills
- Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
- Reliable high-speed internet with no data restrictions
- An active Facebook account
Preferred Skills:
- Fluency in additional languages
- Experience with social media management tools
- Basic knowledge of social media analytics
ASSUMPTION: While not explicitly stated, having experience with content management systems and social media analytics tools would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $14.75 to $15.00 USD per hour. This is an entry-level salary for the advertising industry in the USA.
Benefits:
- Opportunities for growth and development within a global company
- Flexible work arrangements
- Competitive hourly pay
Working Hours: 8-hour shifts, including days (8AM - 4PM CST), evenings (4PM - 12AM CST), and overnights (12AM - 8AM CST) throughout the week and on weekends.
ASSUMPTION: The salary range provided is likely to be negotiable based on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Dentsu is a global advertising and marketing services company, operating in the competitive advertising services industry.
Company Size: Dentsu has over 10,000 employees worldwide, providing a large and diverse work environment.
Founded: Dentsu was founded in Tokyo, Japan, in 1901, with a rich history in the advertising industry.
Company Description:
- Dentsu is committed to providing equal employment opportunities to all applicants and employees.
- The company is dedicated to providing reasonable accommodation to individuals with disabilities and disabled veterans.
- Dentsu is focused on innovation, creativity, and data-driven solutions to help brands predict and plan for disruptive future opportunities.
Company Specialties:
- Marketing communications
- Advertising
- Media planning and buying
- People-Based Marketing
- Creative services
- Innovation
- Data and technology
Company Website: https://www.dentsu.com/
ASSUMPTION: Dentsu's global presence and large employee base provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the content and social media management field.
Reporting Structure: The Content Specialist will report directly to the Social Media Manager or similar role.
Work Arrangement: This role is fully remote, with the expectation to be available for various shifts throughout the week and weekends.
Growth Opportunities:
- Progression to senior content specialist or team lead roles
- Transition to other areas of the business, such as account management or strategy
- Potential to work on high-profile campaigns and brands
ASSUMPTION: Given Dentsu's global presence and diverse client base, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Fully remote work environment.
Office Location(s): USA - Remote - Virginia
Geographic Context:
- The role is based in the Eastern Time Zone (ET) and requires availability during standard business hours.
- The role may require occasional availability outside of standard business hours to cover urgent client needs.
- The role is fully remote, allowing for flexibility in work-life balance.
Work Schedule: 8-hour shifts, including days (8AM - 4PM CST), evenings (4PM - 12AM CST), and overnights (12AM - 8AM CST) throughout the week and on weekends.
ASSUMPTION: The fully remote work environment provides flexibility and the ability to work from anywhere in the USA, with a reliable internet connection.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- Skills assessment or case study presentation
- Final interview with the social media manager or similar role
Key Assessment Areas:
- Written communication skills
- Understanding of social media platforms and trends
- Ability to manage multiple projects simultaneously
- Cultural fit with the company and team
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Demonstrate your understanding of the role and Dentsu's company culture in your application materials.
- Prepare examples of your previous social media content and moderation work to showcase during the interview process.
ATS Keywords: Social media management, content creation, brand voice, customer service, community management, engagement strategies, problem-solving, attention to detail, remote work, flexible hours
ASSUMPTION: The application process may take several weeks, depending on the volume of applicants and the hiring team's availability.
🛠️ Tools & Technologies
- Social media management platforms (e.g., Hootsuite, Buffer, Sprout Social)
- Content creation and design tools (e.g., Canva, Adobe Creative Suite)
- Project management tools (e.g., Asana, Trello, Monday.com)
- Social media analytics tools (e.g., Google Analytics, Sprout Social Insights, Hootsuite Insights)
ASSUMPTION: The specific tools and technologies used may vary depending on the client and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Collaboration
- Integrity
- Diversity & Inclusion
- Sustainability
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and team-oriented culture
- Focus on continuous learning and development
- Flexible and adaptable approach to work
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working independently and managing multiple projects simultaneously?
- Do you have strong written communication skills and the ability to adapt your tone and voice to match each client's brand?
- Are you comfortable working flexible hours, including evenings, weekends, and holidays as needed?
ASSUMPTION: Dentsu values candidates who are proactive, adaptable, and able to work effectively in a remote team environment.
⚠️ Potential Challenges
- Managing multiple client projects simultaneously
- Working flexible hours, including evenings, weekends, and holidays
- Adapting to various brand voices and guidelines
- Keeping up with the latest social media trends and best practices
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a proactive approach to work.
📈 Similar Roles Comparison
- This role is similar to social media manager, community manager, and content creator roles within advertising and marketing agencies.
- However, this role focuses specifically on content creation and moderation, rather than overall social media strategy and management.
- Career progression in this role may lead to senior content specialist or team lead positions, rather than moving into social media management or strategy roles.
ASSUMPTION: While this role is similar to other content and social media management roles, it has a unique focus on brand voice and customer service within a global advertising agency.
📝 Sample Projects
- Creating a social media content calendar for a major retail client, tailored to each platform and audience
- Managing the social media presence for a high-profile event or campaign, including real-time content creation and moderation
- Developing and implementing a social media crisis management plan for a client in a high-risk industry
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of autonomy and decision-making required in this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical workload and project management process for this role?
- How does the team collaborate and support each other in a remote work environment?
- What opportunities are there for professional development and growth within the company?
- How does the company support work-life balance for employees working flexible hours?
- Can you provide examples of how the company has adapted to changes in the social media landscape and industry trends?
ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company culture, allowing you to make an informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the link provided
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare examples of your previous social media content and moderation work to showcase during the interview process.
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications.
- If you have not heard back after two weeks, politely follow up with the hiring manager to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
