📌 Core Information
🔹 Job Title: Content Strategist
🔹 Company: Chime
🔹 Location: United States
🔹 Job Type: Full-time, Hybrid
🔹 Category: Financial Services
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Creating and managing content that provides clear solutions for members and agents
- Collaborating with internal stakeholders to align content with product and member support strategies
- Using data to track and improve content performance
- Working with various tools, including CRM, content management systems, and generative AI tools
ASSUMPTION: This role requires a balance of creativity and analytical skills, with a strong focus on data-driven decision making.
📋 Key Responsibilities
✅ Act as a point person on the Content Operations team in brainstorming, developing, and writing content for our Core Experience lines of business that align with our support strategies and our brand.
✅ Explain complicated product and policy concepts in simple, jargon-free language.
✅ Find the most effective ways to convey information, educate agents, and reinforce learning.
✅ Use data to track, share, and improve content performance against monthly and quarterly targets.
✅ Turn research, qualitative and quantitative insights, and lessons learned into solutions that balance audience needs with our business goals.
✅ Quickly adapt to last-minute requests and changing timelines with flexibility and a solutions-driven approach.
✅ Work with LLMs and generative AI tools to measure and improve the creation, quality, and efficiency of content.
✅ Manage key projects related to product, policy, and process launches.
ASSUMPTION: This role requires strong project management skills and the ability to handle multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline)
Experience: 3+ years of experience in one or more of the following areas: help and support content, product or content operations, or technical writing
Required Skills:
- Strong oral and written communication skills
- Experience defining, tracking, and reporting on content metrics and providing data-driven analysis
- Experience working with CRM tools (like Zendesk, Shelf, or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace
- Ability to manage multiple projects and meet tight deadlines while maintaining close attention to detail
Preferred Skills:
- Previous experience working with vendors, BPO partners, or writing contractors
- Willingness to travel domestically and internationally 2–3 times a year
ASSUMPTION: While a Bachelor's degree is preferred, relevant experience and a strong portfolio may be considered in lieu of a degree.
💰 Compensation & Benefits
Salary Range: $82,620 - $114,800 (This is the provided range, and it may vary based on location, skills, qualifications, and experience)
Benefits:
- 401k match
- Medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days
- Annual wellness stipend
- Paid parental leave
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
Working Hours: Full-time (40 hours per week), with a hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate and may vary based on the factors mentioned above. Benefits are comprehensive and competitive for the industry.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 1,001-5,000 employees
Founded: 2012
Company Description:
- Chime is a financial technology company focused on providing helpful, transparent, and free banking services to its members
- The company offers a range of financial tools and services, including fee-free banking, early direct deposit, credit building, and financial literacy resources
- Chime is committed to helping everyday Americans achieve financial progress and has grown to over 1300 employees across three offices
Company Specialties:
- Mobile banking
- Financial literacy
- Credit building
- Early direct deposit
Company Website: https://www.chime.com/
ASSUMPTION: Chime is a well-established company in the financial technology industry, with a strong focus on member-centric banking services.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role reports directly to the Content Operations Manager
Work Arrangement: Hybrid (in-office days and trips to team and company-wide events, with remote work in between)
Growth Opportunities:
- Potential career progression to Senior Content Strategist or Content Operations Manager roles
- Opportunities to work on high-impact projects and collaborate with various teams
- Chance to grow with the company as it continues to expand its services and member base
ASSUMPTION: This role offers opportunities for career growth and professional development within the company.
🌍 Location & Work Environment
Office Type: Hybrid (combination of in-office and remote work)
Office Location(s): San Francisco, CA; Chicago, IL; New York, NY
Geographic Context:
- The United States has a diverse range of cultures, climates, and landscapes, with each office location offering unique benefits and challenges
- Chime's offices are located in major cities with vibrant cultures and ample opportunities for professional networking
- Each office location has its own local benefits, such as access to public transportation, nearby amenities, and local attractions
Work Schedule: Full-time (40 hours per week), with a flexible hybrid work arrangement
ASSUMPTION: The hybrid work arrangement offers a balance between in-office collaboration and remote flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- Take-home content strategy assignment
- Final in-person or video interview with the Content Operations team
Key Assessment Areas:
- Content strategy and creation skills
- Data analysis and reporting abilities
- Communication and collaboration skills
- Adaptability and problem-solving skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare a portfolio showcasing your content strategy, writing, and editing samples
- Research Chime's mission, values, and company culture to demonstrate your fit during the interview
ATS Keywords: Content Strategy, Technical Writing, Data Analysis, CRM Tools, Content Management Systems, Communication Skills, Project Management, Vendor Management, Generative AI Tools, Problem Solving
ASSUMPTION: The interview process is designed to assess both technical skills and cultural fit for the role and the company.
🛠️ Tools & Technologies
- CRM tools (Zendesk, Shelf, or Salesforce)
- Content management systems (e.g., WordPress, Adobe Experience Manager)
- LLMs and generative AI tools (e.g., ChatGPT, Google Bard)
- Google Workspace (Google Docs, Sheets, Slides)
ASSUMPTION: The required tools and technologies may vary depending on the specific needs of the projects and teams.
👔 Cultural Fit Considerations
Company Values:
- Member-centric: We put our members first in everything we do
- Inclusive: We embrace diversity and foster an environment where everyone can thrive
- Ownership: We take responsibility for our work and hold ourselves accountable
- Collaboration: We work together to achieve our goals
- Innovation: We continuously seek new ways to improve and grow
Work Style:
- Data-driven: We make decisions based on data and analytics
- Adaptable: We embrace change and find solutions in the face of challenges
- Collaborative: We work together to achieve our goals and support each other's success
- Inclusive: We foster an environment where everyone feels valued and respected
Self-Assessment Questions:
- Do you have a strong understanding of financial services and a passion for helping everyday Americans achieve financial progress?
- Are you comfortable working in a fast-paced, dynamic environment and adapting to changing priorities?
- Do you have strong communication skills and the ability to collaborate effectively with internal stakeholders?
ASSUMPTION: Chime values a diverse and inclusive work environment that encourages collaboration and innovation.
⚠️ Potential Challenges
- Managing multiple projects and tight deadlines
- Balancing member needs with business goals in content creation
- Keeping up with industry trends and regulatory changes in the financial services sector
- Adapting to a hybrid work environment and maintaining productivity
ASSUMPTION: These challenges can be overcome with strong project management skills, adaptability, and a focus on continuous learning and improvement.
📈 Similar Roles Comparison
- Content Strategist vs. Technical Writer: Content Strategists focus more on high-level content planning and strategy, while Technical Writers focus on creating detailed, accurate, and clear technical documentation
- Financial Services vs. Other Industries: Content Strategists in financial services may need to have a stronger understanding of financial products, regulations, and member needs compared to other industries
- Career Path: Content Strategists can progress to roles such as Senior Content Strategist, Content Operations Manager, or even move into related fields such as UX Writing or Content Design
ASSUMPTION: Understanding the differences between similar roles and the unique aspects of the financial services industry can help applicants tailor their skills and experiences to this specific role.
📝 Sample Projects
- Developing a comprehensive content strategy for a new product launch, including user guides, FAQs, and marketing materials
- Creating and optimizing content for a self-service portal to improve member engagement and reduce support tickets
- Collaborating with a cross-functional team to update content for a regulatory change, ensuring compliance and minimizing member impact
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the need for adaptability in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the Content Operations team?
- How does Chime support the professional development and growth of its employees?
- What are the most significant challenges facing the Content Operations team in the next 12 months, and how can this role contribute to addressing them?
- How does Chime measure the success of its content, and what metrics are most important for this role?
- What is the work environment like in the office, and how does the hybrid work arrangement support productivity and collaboration?
ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and the company, and helps you make an informed decision about your career.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare a portfolio showcasing your content strategy, writing, and editing samples
- Research Chime's mission, values, and company culture to demonstrate your fit during the interview
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
