Content Strategist, gTech Ad Customer Support

📌 Core Information

🔹 Job Title: Content Strategist, gTech Ad Customer Support

🔹 Company: Google

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: Full-time

🔹 Category: Content Strategy

🔹 Date Posted: April 9, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Developing and implementing user-centric self-help solutions, including AI-powered capabilities.
• Collaborating with cross-functional stakeholders to define strategy and align on requirements for content solutions.
• Analyzing data to drive content strategy and optimize user experience.
• Managing complex project schedules and overcoming roadblocks.
• Staying up-to-date with content best practices and iterating on content guidelines.

ASSUMPTION: This role requires a balance of strategic thinking, data analysis, and project management skills. The ideal candidate will have experience working with cross-functional teams and driving measurable results through content strategy.

📋 Key Responsibilities

✅ Work closely with cross-functional stakeholders to define strategy and align on requirements for content solutions, including AI-powered tools for content creation, optimization, and personalization.

✅ Drive ongoing refreshes of existing content solutions for user issues and customer journeys to support new product launches and optimize content in priority areas.

✅ Analyze data across surfaces, including product, help center, chatbot, and support cases, to establish Key Performance Indicators (KPIs) based on usage and effectiveness, driving content strategy.

✅ Manage complex project schedules, identifying risks, acting with subject-matter persuasion, and demonstrating a high degree of influence on stakeholders to overcome roadblocks.

✅ Stay up-to-date on content best practices through user research and A/B testing to iterate on content guidelines and structure as needed to optimize for a seamless user experience.

ASSUMPTION: The responsibilities listed above are based on the provided job description. However, the role may also involve other duties and tasks as assigned by the manager.

🎯 Required Qualifications

Education: Bachelor’s degree or equivalent practical experience.

Experience: 5 years of experience working in content, technology, support operations, or related fields.

Required Skills:

• Experience in content strategy, management principles, and data analysis.
• Excellent communication and problem-solving skills.
• Ability to manage multiple complex projects simultaneously while working with geographically dispersed, cross-functional teams and growing in an often ambiguous environment.

Preferred Skills:

• Experience formulating data-driven proposals and communicating the success of launched initiatives.
• Experience working with stakeholders in Product and Engineering teams with a tech-first mindset, influencing outcomes, and driving measurable results.
• Knowledge of Google Ads and related ads products.
• Familiarity with AI-powered content strategy tools and technologies.

ASSUMPTION: While the job listing does not specify preferred qualifications, the listed skills are highly relevant and desirable for this role.

💰 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated based on industry standards for a Content Strategist role with 5-10 years of experience in Hyderabad, India)

Benefits:

• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Maternity and paternity leave
• Employee discounts on Google products and services

Working Hours: Full-time (40 hours per week) with flexible working hours and remote work options

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Content Strategist role with the required experience level in Hyderabad, India. Actual compensation may vary based on factors such as skills, experience, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Google is a multinational technology company that specializes in Internet-related services and products, including online advertising technologies, search engine, cloud computing, software, and hardware.

Company Size: Google has over 10,000 employees worldwide and is a large organization with a significant global presence.

Founded: Google was founded in 1998 by Larry Page and Sergey Brin.

Company Description:

• Google creates products and services that make the world a better place.
• The Digital Transformation team empowers customers, partners, and support agents globally with accurate, comprehensive, discoverable, and easily consumable knowledge on Google’s advertiser and merchant solutions across all scaled support surfaces.
• Google’s solutions are rooted in technical skill, product expertise, and a thorough understanding of customers’ complex needs.

Company Specialties:

• Search Engine
• Online Advertising
• Cloud Computing
• Software and Hardware

Company Website: www.google.com

ASSUMPTION: Google is a well-established company with a strong global presence and a reputation for innovation and excellence in the technology industry.

📊 Role Analysis

Career Level: Mid-level to senior role, depending on the candidate’s experience and skills.

Reporting Structure: The Content Strategist will report to the Manager of Content Strategy within the Digital Transformation team.

Work Arrangement: This role offers remote work options and flexible working hours.

Growth Opportunities:

• Potential career progression to a senior role within the Content Strategy team or related fields.
• Opportunities to work on high-impact projects and collaborate with cross-functional teams.
• Access to professional development resources and training opportunities.

ASSUMPTION: Google offers competitive compensation packages and opportunities for professional growth and development.

🌍 Location & Work Environment

Office Type: Google’s Hyderabad office is a modern, collaborative workspace with state-of-the-art facilities.

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital city of Telangana, India, and is known for its rich history, culture, and technology industry.
• The city offers a mix of traditional and modern amenities, with a cost of living that is generally lower than other major Indian cities.
• Hyderabad has a tropical wet and dry climate, with hot summers and mild winters.

Work Schedule: Full-time (40 hours per week) with flexible working hours and remote work options

ASSUMPTION: The work environment at Google is dynamic, collaborative, and focused on innovation and excellence.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a recruiter
• Technical interview with a team member
• Final interview with the hiring manager

Key Assessment Areas:

• Content strategy and management skills
• Data analysis and interpretation skills
• Project management skills
• Communication and problem-solving skills
• Cultural fit and alignment with Google’s values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication, and collaboration abilities.
• Research Google’s products, services, and company culture to demonstrate your enthusiasm and understanding of the organization.

ATS Keywords: Content Strategy, Data Analysis, Project Management, Communication, Problem Solving, Stakeholder Management, AI-Powered Tools, User Research, A/B Testing, Google Ads, Technical Skills, Content Optimization, Cross-Functional Collaboration, Content Management, Customer Support, Performance Metrics

ASSUMPTION: The interview process at Google is designed to assess the candidate’s skills, experiences, and cultural fit for the role and the organization.

🛠️ Tools & Technologies

• AI-powered content strategy tools and technologies
• Data analysis and visualization tools (e.g., Google Analytics, Tableau)
• Project management tools (e.g., Asana, Jira)
• Collaboration and communication tools (e.g., Google Workspace, Slack)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the projects and teams the Content Strategist works with.

👔 Cultural Fit Considerations

Company Values:

• Focus on the user
• Innovation
• Think big
• Be a good citizen
• Work as one team

Work Style:

• Collaborative and cross-functional
• Data-driven and analytical
• Adaptable and flexible
• Results-oriented and focused on impact

Self-Assessment Questions:

• Do you have a passion for creating user-centric solutions and driving measurable results?
• Are you comfortable working with cross-functional teams and managing complex projects?
• Do you have strong data analysis and interpretation skills?
• Are you able to thrive in an often ambiguous environment and adapt to change?

ASSUMPTION: Google values diversity, inclusion, and collaboration, and seeks candidates who are aligned with these principles and the company’s values.

⚠️ Potential Challenges

• Managing multiple complex projects simultaneously and balancing priorities.
• Working with geographically dispersed, cross-functional teams and growing in an often ambiguous environment.
• Keeping up with the latest trends and best practices in content strategy and AI-powered tools.
• Navigating a large organization with a complex structure and multiple stakeholders.

ASSUMPTION: The potential challenges listed above are based on the job description and industry insights. However, the specific challenges may vary depending on the individual’s role and responsibilities.

📈 Similar Roles Comparison

• Content Strategist vs. Content Manager: While both roles focus on content strategy, the Content Strategist role is more focused on data-driven decision-making and project management, while the Content Manager role may involve more day-to-day content creation and management.
• Content Strategist vs. UX Researcher: The Content Strategist role focuses on creating user-centric content solutions, while the UX Researcher role involves understanding user needs and behaviors through research and testing.
• Career Path: A Content Strategist role can lead to career progression in content strategy, management, or related fields, such as user experience, product management, or marketing.

ASSUMPTION: The comparison points listed above are based on industry insights and may vary depending on the specific organization and role.

📝 Sample Projects

• Developing and implementing a content strategy for a new Google Ads product launch.
• Analyzing user data to identify trends and optimize content for priority areas.
• Managing a cross-functional team to refresh existing content solutions and improve user experience.

ASSUMPTION: The sample projects listed above are based on the job description and industry insights. However, the specific projects may vary depending on the individual’s role and responsibilities.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits within the organization?
• What are the most pressing content challenges facing the team currently, and how can this role address them?
• How does Google support the professional development and growth of its employees in this role?
• What are the key performance indicators (KPIs) for success in this role, and how will my progress be measured?
• How does Google foster a culture of innovation and collaboration, and how can this role contribute to that?

ASSUMPTION: The key questions listed above are designed to help the candidate better understand the role, the team, and the organization, and to demonstrate their interest and enthusiasm for the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication, and collaboration abilities.
• Research Google’s products, services, and company culture to demonstrate your enthusiasm and understanding of the organization.
• Follow up with the recruiter within one week of submitting your application to express your interest and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.